I had a wonderful experience at Fabri Jewelers in Bellevue with Doug and Jacob, and I feel compelled to leave a review because service like this deserves recognition. I visited Fabri on February 3rd while in my early shopping stage shopping for a replacement engagement ring (to celebrate my 10-year wedding anniversary), and from start to finish, it was hands-down the best jewelry experience I've ever had. First, their online customization platform is one of the most comprehensive and user-friendly solitaire design tool I've used (ability to customize metal, band width, setting style, prong style, and more) -- comparative to my other online shopping, I feel that this tool is unmatched in how detailed and customizable it is. On top of that, they provide support not only in-store, but also through private text communication, which made the entire process feel personal, modern, and incredibly convenient. I appreciate that I didn't have to make a trip in to get an early idea of how much their options might cost for the design I had in mind. I determined online, and via text that Fabri was a standout option, with pricing in the realm of my budget; so I came into the showroom. During my visit, Doug and Jacob were exceptionally attentive without being pushy -- the perfect balance. The showroom itself is impressive, with countless options for stone sizes, band widths, and settings. What stood out most was how creative and thoughtful they were in helping me visualize the ring I wanted, when the exact ring design that wasn't something they had on display. They pulled different samples from around the store, paired various band widths with multiple stone sizes, and walked me through every possibility with patience and expertise. I also asked about purchasing a stackable wedding band, and in a moment of genuine integrity, Doug actually advised, "I wouldn't order that right now -- wait until you finalize an engagement ring, then choose what pairs best with it." Any other jeweler could have tried to upsell immediately, but Doug and Jacob were clearly focused on what was truly best for their customers, not just making a sale. They didn't pressure me into a decision. Instead, they educated me, addressed concerns thoughtfully, and offered to follow up via text with a more detailed quote once I had processed everything we discussed. While I didn't make a purchase during this visit, I left extremely impressed and truly appreciative of the time, care, and professionalism they showed me. Whether or not I ultimately place this order with them, Doug and Jacob deserve recognition for the honesty and attention they provide. I will certainly be back, one way or another. Fabri Jewelers is a gem -- and so are the people who work there. Highly, highly recommend. read more

We stopped by on a Saturday morning to look at wedding bands and a travel ring for my fiancée. Jacob was very helpful and gave us many sizes and options for all of the rings we were interested. He was clearly experienced and knowledgeable about all of his products and specializes in custom designs as well. I highly recommend this place. read more

Incredible customer service. You know the feeling of walking into a "mom and pop" place where they actually take pride in their work and care about customers? You'll be met with that. Super comfortable store where you can go try things on without being hounded by a salesman. They also take the time to educate you and make sure you feel 110% confident in your purchase. read more

First, Doug (the owner) is so wonderful and patient--I highly recommend supporting this local business! I found Fabri Jewelry during my search for local fine jewelry stores while shopping for a custom engagement ring. The reviews aren't kidding, there's an entire showroom where you can simply walk in and try on as many rings as you'd like, with no time limit or appointment needed. I came to Fabri after being frustrated with a chain/popular engagement ring retailer. Unlike the chain retailer I had been to, my shopping experience at Fabri with Doug was very relaxed-- I spent 2 hours in his store and got to ask various questions about ring material, size, etc and ask for Doug's expert input on different aspects of the ring for my lifestyle. There was no sales pitch in the end, no pressure to make a purchase. Doug is a sweet man who seems to genuinely care about helping customers find the perfect ring and to be completely happy with their purchase. I did ask for a rough estimate of the ring I am looking for, and it seemed like a great & competitive deal compared to other places. Almost shocking how reasonable and within budget my ring will be with as many customizations as I want. When working with Doug, he can create a 3D video of your ring and you can make as many revisions as needed until you get the perfect custom ring. While I was browsing in the store, he was working on the 8th revision of a particular ring for a client--which just shows you how much he cares his clients are happy. I had such a wonderful experience here and told my partner we must purchase the ring here! read more

I couldn't say enough about Fabri and the wonderful service I have received here. I stumbled upon this place from Yelp. I broke my Gold Hawaiian fish hook and wasn't even sure if it could be fixed. I called all around and most places were like a month turn around rate. I called Fabri and spoke to Doug and explained to him the situation. I was able to take my fish hook in and it was fixed in 2-3 days! The fish hook looks brand new! I'm amazed on how it looks and I am very Thankful for Doug and his staff at Fabri. They were very professional and provided the best service out there. I highly recommend them! read more

Fabri Fine Jewelry - Before the fix - Jewelry Near Me - Bellevue, Washington

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Doug was exceptional in helping us pick out an engagement / wedding ring. Since the bride only wanted the single band, Doug iterated on the design and came up with a sexy-looking curved band with seven stones that looks beautiful, yet practical, so it can be worn daily. My bride has received many compliments on it since the engagement, and last weekend we were able to exchange the rings officially in our ceremony. Thanks again for the wonderful service, Doug! read more

People need to know about this. How can I compel you to understand that this is the best experience you can have while engagement ring shopping... can I just tell you this is the best engagement ring shopping experience and have you believe me? Let me explain. Many a gal will collect ideas on her dream ring via social media/Pinterest while never having seen the ring of her dreams with her eyes on her finger. What looks great on Pinterest & Instagram might look different in person, and often does. Fabri Jeweler blew my partner and I right of the water because, get this, they have over 1000 rings on display in a big loop around the store, organized by ring type and ALSO GET THIS: they are accessible to try on without having to repeatedly ask a doting salesperson "can I see that one...and that one...how bout that one." I don't know about you folks, but I've gotten into online shopping and for me, I'd rather be attended to when shopping when I want it. Doug and his wife are attentive and quick to assist you in your hunt if you have the smallest inquiry. You can walk around with a little box for favorites, and try on every ring your partner has seen on Pinterest and Instagram and more. It's incredible! Then you can sit with your collected ideas and take your time. I want to say: BRING YOUR PARTNER TO SEE TYE RINGS! I'm telling you they'll be so happy to get to look and you'll be relieved to not have to look at over 1000 rings and guesstimate if they'll be pleased while you're on your knee sweating it out. Plus, they'll only be seeing a rendition, not their actual final ring, which brings me to my next point: You can get a CGI 3-d imaging video of the ring you want with any modification you can conceive of...so if you want to see more stones, less stones, higher sitting, lower sitting, add this or remove that you can do it and see the finished product without ever having to put in an order. It's the most incredible thing. To top it off, you have a 1 year warranty on the ring (not tried but me but advertised and good to know) that if you don't like your ring, you can exchange it for equal or greater value and your stone has a lifetime warranty for upgrades. To really put the sprinkles on this glorious sundae, Doug and his lovely wife are so kind and helpful. Let's talk Moissanite, I know everyone is getting them because they're sold out everywhere, but no none is talking about it! Listen, they have such variety and beauty to the cuts, color, quality of moissanite you'll be bound to find your stone (as any can be ordered and seen before purchase) to match your needs for both financial wisdom and ethical sourcing desires. My partner and I wanted to see a very unusual cut elongated oval, and they were able to accommodate this through their suppliers. I just can't say enough about this unassuming jewelry store because I think I found the best engagement ahoppinexperience imaginable and I want everyone to know. read more

Fabri Fine Jewelry - The little jewelry tray you get to carry around and pick out and try on all the rings your little fingers can stand to try on! - Jewelry Near Me - Bellevue, Washington

I would recommend Fabri Fine Jewelry to absolutely everyone. From the moment I contacted them, they were extremely personable, kind, and paid attention to the detail that I wanted for my ring. They offer some of the most beautifully designed jewelry in the country. The owner, Doug communicated very effectively with me throughout the process of the reset of my ring. He showed me many options that were in line with the photo of the ring setting I wanted. He ordered the ring, reset, and polished my new ring within 72 hours. If you are looking for a unique piece of jewelry, or looking to "recreate" your dream ring- I would look no further than this exceptional business! Professional, honest, high quality, and client centered! They also will polish and care for your jewelry at no cost after you purchase from them. This was such a nice perk for me! Enjoy your experience at this exceptional location in Bellevue! I think it's worth a trip across the bridge from Seattle too! read more

Fabri Fine Jewelry - Jewelry Near Me - Bellevue, Washington

What a "gem" of a store. A family business with amazing service as well as a stunning collection of jewelry. So happy to have stumbled in to get a repair on a bracelet. read more

I'd give a million stars if I could! Hubby bought me a diamond upgrade for our anniversary. I wanted a different setting than I'd had before, so I started my trek to just about every jeweler in the area, from mall jewelers to high-end custom jewelers, and everything in between. I could not find "it", nor could I find anyone interested in helping me find "it". A friend told me about Fabri Fine Jewelry. I ventured in, expecting to see the same old thing. Wow, was I shocked to be greeted by hundreds of settings, right out in the open for me to touch, see, feel and try on. Doug was warm and welcoming, and had a sincere interest in helping me find exactly what I was looking for. I ended up with a custom design, and without Doug's endless help and patience, I would never have come up with the perfect end product. Revision after revision, Doug listened to what I wanted and made insightful, helpful and valuable suggestions, without being overbearing or condescending (like I got from another high-end Bellevue retailer). The most amazing part, is that I did not even purchase my diamond from Doug, yet he became so invested in making sure I was the happiest girl on the planet with my new bling. No matter what you're looking for, custom or ready-to-wear, check out Fabri Fine Jewelry in Bellevue. The selection, the ability to try on hundreds of settings without having a sales person breathe down your neck, the top-notch friendly service, as well as their custom design service makes Fabri the only place I will ever shop for jewelry of any kind. Thank you Doug, for a most amazing experience! read more

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Always provide first class service at reasonable price. Have visited the store from time to time over many years.

Oh how I love Fabri! Doug has been my jeweler for over 20 years. He is the most helpful, knowledgeable and honest person you could possibly go to for all things sparkly! I absolutely can't say enough about how wonderful it is to go into the store and come out thrilled to no end about what I'm wearing or what I bought as a gift. It makes me downright giddy and happy. Doug can design what you want and he is great at making sure you love the results. If a 10 was a top score for a business, I'd give Doug and Fabri an 11!! read more

We were looking for a meaningful gift for my mother. Doug and his colleague helped us find a setting and chain, as well as an additional chain for myself. Their turnaround time was quick, they took the time to answer various questions, and the whole experience was positive. I'm also impressed by the quality of the craftsmanship! read more

I am not really a jewelry person, but I might be now after buying a gift for family, and being treated to the most welcoming, helpful and thoughtful service. They have a great selection, their own amazing designs you have to check out to appreciate, and helped me clean and fix some of my jewelry as well read more

There's no need to go anywhere else. After visiting almost a dozen stores in the Greater Seattle to browse engagement rings with my girlfriend, we came across Fabri. Instantly, we could tell the difference from the other Jewelry stores. From the layout, ring selection, the level of service, and the ability to try on rings outside of the case we were pleasantly surprised. Doug and Kim were both very helpful answering all the questions we had about the different stones in much greater detail than at the other shops we had visited. I decided to move ahead with Fabri to purchase my engagement ring and I am happy I did. I had a custom ring made, and it came promptly and was absolutely beautiful. My girlfriend was stunned when I proposed this last week, and we will both be back to pick out out wedding rings in the near future. Thanks again Doug and Kim! read more

We purchased our wedding rings with Doug's help. We had only a few days to order both rings, due to some severe last minute time constraints. Doug was very helpful and sensitive to our time needs. Our wedding was a success because of his fast, conscientious and friendly service. I would not hesitate to recommend him and Fabri if you're seeking spectacular jewelry for a hitch free hitch. read more

I had an heirloom diamond ring that belonged to my great grandmother that I wanted reset for an engagement ring. Fabri had an amazing selection of settings for me to choose from, the owners were very friendly and accommodating, the prices were fair, and the ring came out beautiful. My fiancé and I also chose our wedding rings at the same time and we love them. I could not be happier with my choice. read more

I had a gold rope chain that broke, and I previously brought it to a different jewelry store to get it repaired and they didn't do a good job because the chain ended up breaking again. Eventually I found Fabri's store in Bellevue and I was pleased with the service I received. They repaired my chain within a week and the quality of the repair was so good, I couldn't even tell where the chain broke. Very thankful for their service and would highly recommend them to anyone with jewelry inquires! read more

Doug and his team at Fabri are just wonderful! Recently, my fiancé and I purchased a loose Montana Sapphire stone. We had a hard time finding a jeweler that we trusted to set our stone. My family have been customers of Fabri since the late 80's/early 90's, but I have since moved to California. After struggling with finding someone down here, I flew back to the Seattle area with the stone and I knew if I brought it Fabri they'd be able to take care of it. Doug was so helpful, and assured us he could do exactly what we wanted (and reasonably priced comparatively). Thanks to Gabriel & Co, the company Fabri works with, we were able to see a few 3-D renderings to ensure the ring would be exactly what we wanted. Once we approved the design it took about 2-3 weeks to complete. Doug was never pushy, super understanding, and the finished product is very high quality. It is truly a custom fit for our stone. He even let us do an engraving on the inside of the band to personalize it. We are very glad we went to Fabri to create our engagement ring and we could not be happier! Thanks Doug and Fabri! read more

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I've been a happy client of Fabri for many years, and it's always the first place I go to for jewelry. One of the first things I bought from Fabri is a pair of Tanzanite earrings that had this deep purple color that no other store could match. When I was ready to propose, they sold me a diamond that continues to get compliments from my wife's friends for its brilliance. Doug and his staff have always found exactly what I'm looking for, and I appreciate them taking the time to listen. Highly recommend anyone looking for high quality jewelry to make a stop here! read more

Used Fabri recently for three projects. Am always more than satisfied with the quality of work coming out of their shop. Great jewelers; a delight to work with. read more

Must have been having a bad evening. I went in last night at about 6:30 and met with a very nice woman who was alone in the store at the time. I asked her if she could switch a watchband for me and she said that she did not want to risk scratching the watch as the person who usually does it was gone for the day. I appreciate her honesty and she was very polite. I asked what do you charge for this service and she enthusiastically said "free of charge". I said oh! great I will be back tomorrow. I then thought why not leave the watch and pick it up later? When I went back the woman I had spoken to was in the back and I was impolitely met by a younger female associate. I said that I was just here and wanted to leave the watch and pick it up the following day. She asked me if I purchased the band there and I said no. She said well that will be $20.00. I said that is strange as the woman I just spoke to said it was free of charge. Now, I have no issue with them charging for a service, but what I do take exception to is a grumpy, unpleasant, and impolite person giving me grief. Oh, and by the way, get your staff on the same page. Do you charge for this or not?? When you are in retail or customer service you should have a generally pleasant disposition. I was not rude and did not provoke this response. I will not consider this store for any future service or purchases. I do see that many people have had great experiences with the store and the staff and I think this may have been an exception to their normally great service, but it was damaging enough that I won't be back to find out. read more

My experience with Fabri was an absolute dream for several reasons: 1. For the most part, the jewelry is out in the open and not in cases and you can look at and try on the items without the staff having to pull items and follow you around. 2. As a Gabriel NY outlet, they have a very beautiful collection. 3. Best of all, and what makes Fabri a stand-out store, is the team of Doug, Kim and Lynn. They are friendly, attentive, respectful and extremely knowledgeable. No detail is overlooked and they will answer all questions with patience and expertise. As it turned out, I knew exactly what I wanted but none of the rings were an exact match. When I showed them two rings where each had elements I wanted, just not on the same ring, Doug told me they could work with Gabriel to customize a ring to my specifications. It took about three weeks and during that time, I was provided with a digital video of the designed ring for my approval. Doug answered all of my questions to my satisfaction. I am so pleased with the service and attention at Fabri that I've placed another project with them. If you want a custom experience tailored to your needs, with professionalism, honesty and sincerity, Fabri Fine Jewelry is where you want to go and Doug Sjolund, Kim and Lynn are your team. read more

When my husband and I were ready to pick out an engagement ring/wedding band, we looked at a lot of places. This was basically the last place left in the mall that we hadn't checked out. We didn't realize how cool this place was going to be. For most of the rings, you can pull them out of the cabinet yourself as they are fake. They take your order in the type of metal you want. On one of the walls they have a case with a ton of diamonds. We got to pick out the diamond, the setting, and then a wedding band. It was a fun experience. After our pleasant visit with Mitch, we have decided that this place would be "our jeweler" and go in when Mitch is working. We also went back 6 months later and purchased the lifetime plan. It covers rhodium, sizing, the little diamonds in my band, and soldering. They say 4 business days for the jeweler to work on jewelry. read more

I just stopped in today to have my watch band repaired. But it was my bad, not the fault of Fabri Fine Jewelers that it broke. Nevertheless, Nancy was gracious enough to fix it for free. Kudos to both Nancy and to Kim, the manager of Fabri Fine Jewelers, who were on duty today. Thank you! read more

Seattle's Best Jeweler. If you're looking for quality, price and trust....Doug (the owner) at Fabri is your go to jeweler. Loose diamonds brought in from New York, at prices and quality that match both NYC and LA diamond districts. I've know Doug as a repeat customer for over 25 years, and every time and every visit has exceeded my expectations, in addition to honest, transparent, exceptional quality, service and experience you'll receive. Doug uses the most skilled and talented local cad-cam designer, casting tech, and bench guy. Truly sensational with extraordinary performance, quality, and price. Look no further than Fabri. Very happy outcome, Doug, (and Kim). Thanks a million! read more

There's nothing that I hate more than a pushy salesperson. Fabric made my engagement ring shopping an enjoyable experience by giving me space. They only asked questions about what I want and never tried to get me to buy a ring. I ended up building a custom ring that came together in no time. I have gone back multiple times since and they are always friendly and offer to clean any rings that we have. I recommend them to anyone! read more

Bought my wedding band there and I have been extremely happy. I shopped around Bellevue mainly because the wife works there. I was not expecting to buy in Bellevue because I thought prices would probably be unrealistic. However, Fabri was fantastic, we stopped in just to look and we got a lesson in diamonds, which was very cool. Ordered my ring, came when they said it would and away I went. However, after wearing it for a bit I thought it was a little too tight. I have taken the ring back twice for resizing and they were as friendly as the first day I stopped in. Fantastic place!! read more

Highly recommend Fabri Fine Jewelry! My experience from start to finish was amazing thanks to David Loeffler. I was looking for a men's wedding band for my fiancé in Tungsten and wanted to make sure I was getting the right design, color and style and David was super helpful and patient the entire time. He wasn't pushy like other salesmen and gave me time to decide before finalizing my order and said he could get for my in 2 weeks which was a plus. I was nervous in making the right decision in buying a wedding band for my fiancée but David made me feel comfortable and confident during the whole process. I'm sure my fiancée will love the wedding band I choose for him. Thank You! read more

Very rude!! Horrible costumer service. Helped the people who walked in after me before helping me after I had asked for help. Will not be coming ever again. read more

I stopped into the shop to see if they could repair crooked prongs on my wedding ring. In the past, jewelers said the prongs had to be replaced, to the tune of $60 or more dollars. Instead, the gentleman put the prongs back in place and cleaned the ring in about five minutes and charged me absolutely nothing for the service. What amazing customer service! Thank you. I'll be back! read more

I've been a loyal Fabri customer for nine years. Doug and his staff are amazing designers who provide exceptional service. We recently collaborated on a custom sapphire and diamond ring with a delicate vintage look on top of my finger, and it has a sturdier band (shank) that makes it comfortable to wear (it doesn't spin around on my finger like many vintage and antique pieces tend to do). This was an incredibly easy process: - I was able to choose my sapphire (trying to make up my mind was the only tough part). Doug had several stones ready for me along with clear pricing and quality information so I could have something beautiful and within my budget. - Next he produced a 3D printed mold for my approval and took the time to place my sapphire in the mold so I could better visualize the finished design. - Just a few weeks after final approval, the result was one-of-a-kind, sparkling perfection that looks stunning on my hand and feels comfortable to wear on my finger. read more

Fabri has a nice selection of beautiful jewelry. They definitely get points for what is in their display cases. The customer service, though... just wow. My boyfriend bought me a locket and a chain as a gift, but we found that the end of the chain didn't fit into the loop on top of the locket. We made a trip to Fabri to look for other chains that would fit, figuring that we could buy one from them and return the original one. But just in case, I asked the lady who was helping us if there was some trick to getting it in that I didn't know about. She said it wasn't a problem and took it in back, and brought the necklace back to us a few minutes later - to my horror, the end of the chain had been completely mangled. It was now in an ugly and non-returnable state, and we had never been asked for permission to make any modifications! After handing it back to us, she left us very quickly, just standing there and wondering what the heck to do! She immediately started to give her attention to other customers, but we managed to get the attention of the older gentleman who was working that night. I showed him what had been done, and he offered to fix it and had us come back in 30 minutes. He was pretty curt with us and didn't offer an apology at all. Oh well - I just wanted my locket, so I was fine with it. We came back 30 minutes later, and it was partially fixed but still rather obviously flawed. At this point, I was freaking out, because the locket couldn't be removed from the chain and the chain was still partially mangled. Can the chain be repaired to its original state? If so, am I going to have to pay lots of extra money for that because of damage that was Fabri's doing? Is it possible to ever remove the locket from the chain? We didn't know. No one would stop and talk to us about the options, and instead just seemed like they were trying to get rid of us as quickly as possible. A few minutes later, when he noticed we were still standing there looking confused, he curtly asked us what we wanted from him and gave us about 10 seconds to talk to him before he would walk away to do something else. My boyfriend and I talked for a few minutes, and with our rather limited knowledge about what to do about mangled jewelry, we came to the conclusion that the chain was probably unsalvageable. The "repair" done to it seemed to indicate that it was impossible to get it back to its original state and return it, so simply asking him to remove the locket from the chain didn't seem like it was going to be fair to us. It seemed like we were just going to be out the cost of the chain. When he finally came back (MUCH later), he asked us again what we wanted him to do. At this point, we were feeling pretty awkward and terrible about having to ask this, but we went ahead and asked to be reimbursed for the cost of the chain. He said "absolutely not" (again, in a very curt tone) and called us "ridiculous," and claimed that WE told THEM to "get the chain into the locket" (which is not at all what happened, and we tried to tell him that). He then he walked away from us again. Never at any point did he listen to us thoroughly, explain our options, or even offer an apology for this huge inconvenience. He continually reminded us how busy he was and made it clear how much we were inconveniencing him. After we stood there for a few more minutes, the lady that we had originally talked to came over to speak to us. She thoroughly apologized for the whole situation and took a few minutes to give us a much better picture of the options, explaining that it's possible to get a more thorough repair (really good to know!), and offered to have it done free of charge. That seemed plenty fair to us. She also explained that if we left it for a couple of days, they could indeed get it back to its original state, so I could opt to have the locket removed from the chain and return the chain if I wanted to. We felt much better about the situation knowing all this - we really didn't want to waste a chain, even with a reimbursement. My boyfriend and I understand that mistakes are made, especially at a busy time like Valentine's day, but we do expect to not have to badger people into correcting those mistakes - especially when it involves expensive property of ours being mangled without our consent - and more importantly, we expect to be treated with basic respect. I was very pleased with the way the lady addressed this issue in the end, but the gentleman's behavior was unacceptable. This whole thing is really a shame, since we're planning to get engaged soon, and prior to being treated this way by this gentleman, we were admiring the selection and considering purchasing our engagement rings and wedding bands from Fabri. Bottom line - buy from them if you want, but don't let them handle your property, especially if they look stressed. Apparently being a little busy is an excuse to treat customers like trash and ruin their stuff. read more

Everyday is a Fabri-lous day at Fabri! Thank you Doug and Kim for making so many special days even more incredible! Amazing quality, amazing service- you are such a special part of our lives! Thank you for celebrating with us! read more

I tell every couple I know about Doug and Fabri Fine Jewelry! We could not have asked for a better engagement ring shopping experience. My (now) fiance Matt and I started looking at engagement rings together last spring. We were recommended by friends who also got their engagement ring at Fabri Fine Jewlery. We were very new to the engagement ring world and I only knew the shape of diamond that I was interested in (emerald). Doug and staff are extremely knowlegeable and personable. We found the entire experience to be very educational, comfortable, and personalized. Doug communicated extremely well with my fiance and I, and was very patient even after I changed aspects of the design back and forth multiple times. We never felt pressured and Doug was extremely mindful of our budget when he selected diamonds for us that met our desires. The type of experience that you receive at Fabri Fine Jewelry is far different and superior to any of the chain retailers. Also, I couldn't be happier with the ring! The quality is amazing and it is way better than I could have ever imagined. We will be going back to Fabri Fine Jewelry for our wedding bands and hopefully for years to come! -Sara and Matt read more

I liked the honesty of the owner, Doug. He helped me see what metrics are used to evaluate jewelry and how he decides to price items. I learned about the business which is my favorite way of shopping for luxury items. I like to make investments and not splurge without smart decision making. Thanks guys! Great experience. read more

Fabri Fine Jewelry - Jewelry Near Me - Bellevue, Washington

I received a lovely watch as a Christmas gift and needed some links removed. I found Fabri through Yelp and visited the store on the New Year Day. Bruce McCoy assisted me, he was kind, reassuring, and the service was quick. He helped me decide between removing three or four links, assuring me that he could adjust the links if the result was not perfect. The adjustment was around $20 and took about 20 minutes. I have another watch that is important to me in need of care, and I look forward to entrusting Bruce with the repair. read more

Today I had the pleasure of stopping in to Fabri Fine Jewelry after being told my request couldn't be done at another establishment. Not only were Tino and Kim more than friendly, Tino took the task at hand as a challenge and accomplished it for me beyond my expectations. They are great jewelers, problem solvers and provide great customer service; it doesnt hurt that their jewelry is exquisite. I would more than recommend this establishment for anyone looking for a great jewelry store. read more

I haven't actually bought anything from them but I called in after I saw a ring I loved at another jewelers. It was by far the cheapest at this store (for the same Simon G wedding band). When I called and asked for the price they also got back to me right away, in under 15 minutes when other stores took several hours to respond. read more

5 stars and a review is not enough to express how enjoyable it was to work with Fabri on finding and purchasing the perfect engagement ring. My boyfriend-- now fiancé-- and I have been looking around at several well-known stores for an engagement ring, and we accidentally stumbled into Fabri with low expectations, since we've never heard of them or noticed them at the mall before, and boy, were we blown away. During the process, we met Fernando, Peter, and Doug (owner), all of whom were knowledgeable, incredibly patient, fun, and sincere. After multiple visits and sitting through impressively informative sessions on how to select a diamond and how to assess the cost, my boyfriend and I made the decision that to purchase from Fabri, because the customer service, transparency of the sales, and the fairness were unmatched by far. From first stepping into the store and being greeted by Fernando, to sitting through an informational session with Peter on how to select a diamond, finalizing the selection, and ring design/fabrication (which turned out beautiful and fit perfectly) and payment with Doug, we've thoroughly enjoyed every single moment. Hell, I'll probably be stopping by the store every time I go to the mall from now on, just to say hi to my favorite jewelers. I would highly recommend Fabri to anyone who is looking to learn about jewelry or to make a purchase. UPDATE: After receiving the temporary setting for the engagement ring (to make the proposal deadline and which was also beautiful enough to be the permanent setting), Peter patiently worked with us to fine tune every minute detail of our custom band and setting until we had the perfect engagement ring. Along the way, Peter offered valuable suggestions, but never made assumptions or guesses to leave any room for confusion or error. read more