I've commissioned a number of custom jewelry pieces over the years, from half a dozen jewelers,…read moremostly in the greater Seattle area. And, for the most part, my experiences have been good. But I have to say that Lou Edwards has created what now stands as the most impressive piece I've ever commissioned. This was a very significant project for me: I wanted a special gift for my husband, Jim, to celebrate our 20th wedding anniversary. Jim's special motif is armadillos... he collects them, and he likes to wear silver armadillo pins on his jeans jacket. When we met almost 25 years ago, Jim had an armadillo-ouroboros tattoo on his shoulder... a tattoo he designed himself. And twenty years ago, for our wedding, I'd had a tiny white-gold armadillo lapel pin created for him. So for our 20-year anniversary, I had the idea of commissioning a handcrafted silver and gold pin based on Jim's tattoo. I approached Lou with this project idea, and a couple months later, he turned it into a beautiful reality. Lou somehow managed to make it not only exactly like what I asked for, but even better. He made it even more beautiful and three-dimensional than what I'd had in mind. I adore the 3D details of the little Norse-Viking-ship style head of the armadillo, with the matte gold squiggle and ruby eye, and adorable teeth! The entire thing is so beautiful and perfect that I am at a loss for words. And my husband Jim really loves it, which is the most important thing. I also want to point out that not only is the outcome amazing, but the process of having it created was great, as well. Duvall Jewelers provided me with several updates and previews of how things were going, and was able to get my concerns addressed as the project went along. I got the sense that this was a labor of love for Lou. I appreciate the care and enthusiasm he brought to this project. I love supporting other artists. And if I ever have another custom jewelry project, Lou Edwards will be my first choice.

Lou is the GOAT for gold smithing! What a phenomenal experience working with lou, lana, and collin…read more They are our new extended family! I can't say enough good things about how great it was to have lou work through a few months of repairs, designs, and ultimately creations! How many gold smithing jewelry stores do you come across that there is a line to get in on a Saturday morning? Absolutely will be back. They genuinely care to make it perfect and with a smile. As an example he created these for us. Sorry pics dont convey the stunning beauty of the craftsmanship.

I made my selection online and ordered it to be shipped to the Seattle location. Everything went…read morewell, and the ring was even delivered a day earlier than expected. The service was wonderful when I came in to pick up the ring. My fiance (she said yes btw) and I went back a week later to get the ring resized and even then the service was great. We may even come back here for our weddings bands!

Absolutely awful craftsmanship with their jewelry. Sure, it's pretty but you'll be returning your…read morering at least once a year to be fixed. Plus, you can't just go to the store for repairs, you have to mail it to another state. The store just has super young salespeople and no actual jewelers. Wanna talk to a person? Good luck, it's a series of call center people that just read from a script. It's impossible to get them to do what they say they'll do- call back, email, make correct repairs. I wish I had known how bad they are before making such an expansive purchase. I have jewelry passed down from grandparents- this won't even last through your engagement. I had to get married with a ring missing a diamond. Incredibly cheap materials and work. Go somewhere else!!!

Kevin and the staff here are extremely knowledgeable, friendly, and helpful. I came into the…read moreUniversity Village location for an adjustment on my Seiko (which was hard to find a place that does it) and they assisted me right away. They took great care of me and were really fast. I highly recommend coming here for fixes or watches!

Went to the downtown Seattle location to purchase a new watch. I wasn't greeted nor could I get…read moreanyone to assist me. After several minutes, I left and will purchase the watch online.

Had my watch for nearly a full week - all they were asked to do was give me an estimate on…read morereplacing the crystal. When I went to get my watch back and tell tell them to just forget it - I had to wait an additional 30 minutes for them to bring my watch back to the store. When I again returned to get my watch, they still hadn't completed the estimate (they were writing an estimate for a LOT of things I never asked for). I am happy to say I have my watch back - it is still in need of a crystal, but at least they don't have it any more.

Brought my watch in that had a broken tachymeter sweep hand since the day I got it. They restored…read moreit to it's original working condition and polished it up for me. The hand was put on in a reversed position (simple mistake unless you know the watch, which is very unique) and they said they'd fix it, but then I remembered I could reposition it mechanically with adjustment buttons. Good as new now. I'm so happy! Thank you!

I have known Jules (aka Julie) for almost 40 years. We are both in the jewelry business and I have…read morepurchased from her many pieces that I treasure. She is so honest and has an amazing sense of taste and design. I live now on the east coast, but I still send Jules jewelry that needs repair. I also purchase from her (long distance) gifts for family, and myself. Without hesitation, I recommend Jules Vanderburg Jewelry. janice parsons beadshop.com

I broke a gold chain yesterday and saw I could fix it here. Through Yelp, I got a quote on the cost…read moreof getting it fixed. I got a response back within 12 hours. I talked to Jules in the morning and she let me come by, same day. She fixed it quick. She was so nice and helpful. Thank you Jules for the quick response! So happy the chain is fixed already!

Reseller/boutique of brands like 7 Diamonds and Marine Layer. Some items have a markup beyond…read moretypical MSRP so know your stuff. In store returns only allow credit. They are friendly, but a perhaps slightly too persistent. Told them I was not interested in multiple shirts multiple times when I was in the dressing room. But overall, they were friendly enough I would browse again. I have purchased a few things from them but only after being completely positive the item would fit and make sense with my existing closet. The credit only thing makes it so I'm not going to take chances like I would at competing stores like nordstrom (who carries many of the same brands) where I can return things for full refund.

Loved my experience at this boutique! 10/10 will be visiting again. Such a good variety of style…read moreoptions. The staff were all very friendly and helpful. Shout out to **KATIE** she was so much fun to take style advice from and kept me wanting to try on more outfits I just wished my budget was bigger at the time of my visit because I would have bought more!

My now fiancé and I scheduled an appointment with Mark Maceli at The Diamond Brokers in Downtown…read moreSeattle. Mark is a jewelry designer and spent a couple hours educating us on diamonds, their ratings, the diamond market, and the process he uses in designing custom rings (using a CAD program) for casting. Mark also explained that most ring sets bought retail are mass produced unlike the French Cut setting he was designing for us, custom cutting for each stone setting. I gave Mark a budget to include one wedding set- after tax. Mark selected a beautiful stone and designed an amazing set of rings that came within $16 of my budget. No up selling. Just a gorgeous wedding set with the best value solitaire for the budget I wanted. My fiancé has a beautiful engagement ring on her finger that compares to other rings in jewelers' cases that are priced substantially more. She also knows that her setting was designed for her and not mass produced. We did look at a few jewelers in Bellevue before scheduling with Mark. I'm glad we did. It gave us an idea of what retail rings cost and we got an idea of what we wanted. Of course those jewelers want to sell you something they have in stock that day. That was tempting for my girlfriend. But we are glad we waited the extra time to have something specially made. And I was glad to save 20-30% compared to what I figured I was going to end up paying at a retail shop.

I hate jewelry stores. They are bright and shiny used car sales lots. The sales people don't know…read moreyou, or me... or probably their own selves. The stones are mass purchased, the jewelry mass produced. The Diamond Brokers is not a jewelry store. I have had only two really good jewelry purchasing experiences and both of them were with Mark. From the very first contact, weather in person, by phone, or email, Mark makes it clear that your satisfaction in the piece he creates for you is his foremost concern. Mark educated me on the quality of diamonds, how he creates the piece, and how to work within my budget. There is no salesmanship, just the facts and a genuine will to create your perfect piece. Both of the pieces on my wife's ring finger are Mark's productions. The 1st, strangely enough, was her 10 year anniversary band. It is very special to my wife. The second replaced her wedding ring/band as she unfortunately lost the main stone. I'll spare this review the fine details, needless to say both ring creating experiences were great. Mark's attention to detail and communication with us throughout the process was consistent and informative. With Mark, you are not purchasing a piece of jewelry, you are participating in the creation of a one-of-a-kind piece of art that will be cherished by it's intended recipient, and likely generations to come. Thanks so much, brother. You are our jeweler for life.

I brought my daughter and niece in for permanent jewelry (with an appointment), but I've been to…read moretheir Bothell location a couple of time prior (before they shut down). It was such a fun experience getting the jewelry on. She had cute options and since we couldn't decide we got multiples and half and half bracelets. My daughter got an anklet which was adorable. I wish I'd gotten one but it was still cold out and I wasn't in shorts to show it off yet LOL. I also got soap and a soap bag. I've got their candles before and they smell really good. She has cute clothes and other handmade jewelry and she now has beautiful hats that she burns designs on and I've been wanting one for a while now. Definitely visit her, she's at a lot of markets now. Follow on IG for updates and whereabouts!

Unfortunately I would not recommend this business to anyone for the simple fact of lack of…read morecommunication for a custom made tee shirt. I supplied the shirt and it was agreed upon what I wanted on the shirt. A simple logo along with a leaf. I constantly would check in for updates as weeks went by to only get the run around through text messages. "I'll have it done by this weekend". Two weeks later "I've been held up, I'll have it sent it tomorrow. What's your address?" Asked for tracking info then after paying via venmo because the "Shopify was having issues". Never received tracking info and I asked for yet another update. I was then refunded via venmo but still never supplied with the tracking information or a update on my tee shirt. This went on for a total of 4 months!!!!! Supposedly the custom words got messed up, the owner tried to "replace the shirt" but that didn't work. Then it became not worth it to fix her mistake because she "gave me a discount". I never asked for a discount. Mind you, I heard this from another source not even from the owner herself. She didn't have the decency to reach out to tell me the truth on what happened, she was scared and it was easier for her to stop talking to me and block my phone number.