This is my go-to auto shop for everything from oil changes to advanced auto repairs! Everyone is kind, and they have speedy service. They update me on my car as soon as they possibly can, and they call me as many times as possible - which I appreciate because this is unheard of in most shops. It's obvious they care about you and your car. A little while ago, the owner suggested I invest in wheel locks because he knew how many tires were being stolen off peoples' cars in my own neighborhood. I did buy wheel locks, and because of his advice I feel my car is secure. These guys do a much better job than my own dealership; I think that speaks volumes. I highly recommend everyone who owns a car to visit Factory Muffler and Complete Auto Repair. read more

Noah and Mely - what great and honest humans. I didn't pass emissions, so I took my car to Delgados - who did a 160 diagnostic and then said I needed and new radiator - $1,800. I brought it to Noah and he simple reset my system. I may need the radiator flushed but his honesty saved me a lot of money. THANK YOU NOAH AND MELLY! read more

I have an old Toyota Camry and have been getting totally ripped off by another mechanic shop. My brother highly recommended Aviv at Factory muffler and they fixed my broken muffler and did an oil change in a few hours. My car works and sounds great - and the service and professionalism was wonderful I am so happy to have found a new repair shop for my car read more

Second time coming here for a blinking D light on my Honda Pilot. My regular mechanic recommended a transmission shop, but I thought I would try him again as he did so well with my last issue. Well, he did not fail me and diagnosed the problem and fixed it along with a transmission fluid change at a very reasonable rate. He also noticed some taillights were out and fixed that too. Thank you again, it's so hard to find a trustworthy mechanic, much less one close to home. read more

I needed my Jeep Wrangler's front calipers (as well as pads/ rotors) replaced and was quoted $940 at another shop. I called this shop on a whim and received a significantly lower quote. What's even better, when I dropped off my Jeep for the repair, Aviv called to inform me that I only really needed the sticking caliper replaced as the other one was fine. This of course lowered the quote even more; I'm sure other shops would've taken advantage of this situation. I was completely impressed by the honesty and quality of work at this shop! It's been a couple of weeks and I haven't had any issues with my brakes; my gas mileage is also getting better by the day! Will definitely be back for all my repair needs! read more

Aviv and his whole crew are very skilled, efficient and friendly. You can depend on him to analyze exactly what you need, schedule the work in a timely fashion and get it done well and as economically as possible. If something is beyond his shop's capability, he is quick to recommend the best alternative. Trust and Confidence, things you don't always experience in the auto repair business. read more

I've gone to Aviv for several years now and can't say enough good things about the service. His shop does reliable work, he's not trying to sell you on something you don't need and it is so comforting to have trust in the people working on your car. read more

I had to start looking for a new place to take my car this week because the guy that I've always taken my car to recently retired (Omar at O&J Auto). I was not looking forward to it because my old place was so good. My experience with Factory Muffler and Aviv today was excellent. They got my car in and out in a couple hours, and the repair was only $65. Aviv was friendly and straightforward. I have a 13 year old car, and I was very happy that Aviv only fixed the part that needed fixed and didn't try to sell me a lot of other repairs. I am happy to have a new place to take my car. I'd definitely recommend them. read more

If you need a mechanic, this is them! I have been using Factory Muffler services for years and have always been super satisfied. I never feel ripped off, always am educated about the problems with my car and the price is right. No matter what the car needs, oil change or new breaks I would only trust them. Also, the office got a new face now and is looking better than ever. Check it out :) read more

We initially brought our Subaru and they did a great job with emissions. We returned for other upkeep. Work was always performed in a timely manner with a courteous and informative staff. Their advise helped us decide when it was time to get a new Subaru; as opposed to stringing us along for more repairs. When it came time to have work done on the in-laws' Saturn, Factory was our first call. Our only call. They were exceptional as usual. If you have a vehicle off warranty, this is a great place to keep it running well. read more

I had the unfortunate experience if waking up to a car that would not budge this morning. Following a disastrous storm, most mechanics were busy and had long wait times. My cousin suggested Factory Muffler and I couldn't have been more pleased with the experience. AAA towed my car in, Aviv diagnosed the issue immediately AND it was fixed by 4 PM that same day. Professional, dependable, quick and accommodating. I would gladly recommend Factory Muffler to a friend. I'll be back (but hopefully not too soon!) read more

See all

Story goes... Your car's muffler pipe falls off on your a.m. drive to work. You yelp for help, Factory Muffler pops up, you read all the amazing reviews, give them a call.... And you never look back. Aviv calls with a status update and price estimate after the tow and diagnostic. Your car is fixed and ready to be picked up by days end; complete with a quick overview of the work that went into it. Sweet sigh of relief. Efficient service, friendly team, reasonable and honest pricing.. Quality. Don't worry, be happy, call factory muffler. read more

I've shopped around and this is the most honest auto mechanic shop in the city: trustworthy, dependable, and quite affordable. This place is single-handedly responsible for making it worthwhile for me to own a 12 yr old BMW! Ever since my BMW 325xi went out of warranty 8 years ago, I've been taking it to Factory Muffler, and these guys have saved me literally over ten thousand dollars over the years, have done a top-notch job proactively fixing any issues, and they use all original German parts! read more

We've been taking our cars to Factory Muffler for 12 years. Aviv is THE most honest mechanic around. He takes time to explain the problem, gives you options, and gets the job done quickly. You can't go wrong taking your vehicle to him. read more

I am a previous Omar customer at O&J's Auto. I recently moved and had to look for a new mechanic. BIG MISTAKE! I am so glad Aviv has taken on his customers. I called them yesterday looking for help with a car problem. I couldn't get to that side of town to bring it to them, but they helped me tremendously with telling me about actual pricing of the car and what the mechanic should be doing. The mechanic tried to overprice his service/parts by almost $200 and if it wasn't for Aviv helping me out, I wouldn't have known that. Unfortunately, I had to finish the work at this other mechanic, but my car is getting older and will need a lot of help and I will definitely bring it to Factory Muffler & Complete Auto Repair next time. It's a bit of a drive, but it's worth it when you can work with an honest mechanic! Thanks guys! read more

We know it's hard (almost impossible) to find a truly honest mechanic nowadays. Well, this is the place and the owner (Aviv) is the mechanic. They are so helpful and upfront and honest it's such a pleasure. I've literally brought my car there 3 different times and all 3 times he's either sent me on my way after checking and realizing nothing is wrong, or they fixed something small without charging. And when there is an actual problem they are so quick and efficient and very reasonably priced. This is the only place I will bring my car. Thanks, Aviv! read more

I cannot recommend this shop highly enough!! If there were more than five stars available, they'd get 'em! I have had 3 different cars serviced here, and they have diagnosed and repaired each one at lower prices than most other shops (today's brake job was $80 less than I was quoted elsewhere!). They do NOT try to talk you unto unneeded repairs, or gouge you in any way. They don't talk down to you - they explain exactly what is needed. Needless to say, they do great work. Tops in my book! read more

Honesty, integrity, top shelf customer service, top of the line expertise, kindness, personal attention, compete explanation of all work, complete transparency, no worries! That's what you'll get when you bring your car to Aviv and his team. I have been going here exclusively for at least ten years now and I wouldn't dream of going any ware else. read more

Factory Muffler & Complete Auto Repair - Took care of me quickly and they rock! - Auto Repair Near Me - Chicago, Illinois

Factory Muffler in Chicago replaced the muffler and pipe in my 1996 Honda Accord in June of 2009. They charged me $320 and it took approximately 2 hours. Aviv and his receptionist were amazing. They're both able to clearly articulate and communicate with you about the what's and why's of your repair. They call you by name, they give you reliable timeframes, and they're able to order parts from other locations and have them delivered the same day. Aviv actually took me into the garage and clearly explained and showed me what was going on with the muffler. They're also able to have a reasonable conversation with you about what you should expect considering the age and mileage of the vehicle. They're not trying to oversell you on anything - they just fix what needs to be fixed at a reasonable price. I feel lucky to have found Factory Mufflers, because now I have a 'guy' who will help me with my car, and I don't have to feel so intimidated about shopping and bartering on the price. Don't be fooled by the name, they'll fix just about anything on your car - not just mufflers. If you're doubtful, just call them up first. They'll discuss with you what needs to be done, how much it will cost, and whether you should fix it. You won't be disappointed! read more

This, is honesty the most trustworthy mechanic I know. He tells you your problem, tells you if it's worth it to get it fixed or if you need it fixed. Doesn't overcharge. He once spent thirty-five minutes diagnosing my car told me in the end that I had some issues with my car but nothing needed to be fixed right away for safety. He spent thirty-five minutes helping me and didn't charge me one penny. I highly recommend him to everyone I know. read more

I had a lingering problem with my car shaking and stalling to start, especially in winter and Aviv completely diagnosed and fixed the problem! My car runs good as new now!! read more

Both times I've been the price has been good and the employees very friendly. Went in with engine light on , had it checked , was told to change air filter and use better gas. Cost zero. read more

Aviv and crew are the best. Thanks I was a customer of Omar also and they have been great. Honest, fast and reliable. Today I had a big brake problem quoted 650.00 when I got there they fixed it for 480.00?!? YES thanks guys read more

You will not regret coming to this shop. Aviv is a trustworthy and great guy...not to mention a spectacular mechanic. I am particular about my car and he has always worked with me to make me extremely happy every time I leave his shop. When I wanted original parts for my repairs, he either gets it or let's me bring them in. He has continuously taken a look at my car when I have smaller issues and has never given me an issue about it. His repairs are done on time or before. And he has always taken out the time to answer any questions I have, even when he's been busy. But it's not fair to only speak about Aviv in this review. Everyone at the shop does a great job. I have not ever left feeling like I need to check anything to make sure it was done. I know it was done and done right. And if for some reason somethings goes wrong, like the brakes squeak because of a manufacturer issue with the pads, he just takes care of it and never makes it hard on you. read more

The most honest human being you will ever meet!!! Would give him 10 stars if I could. Just wanted to review this auto mechanic shop for a while, and finally got around to it. Recently I had some tire issues, and decided to go to a chain place, where the guy came back with a $3000 bill for a litany of things that needed to be done. I knew that I didn't trust the persons sole judgement so I decided to go to this place, because from previous encounters the guy who runs this shop is the most honest person I have ever met. Turns out there are some things that need to be done to my car, but according the Aviv it was only going to be $700. In fact just to give you an example of how honest this guy is, while the work was being done I told him about the $3000 bill from the other place and told him that I was wondering whether or not I should tell him, and he totally understood and even went as far as to explain the logic the other place had in giving me that bill, and explained why he thinks some of those items were unnecessary for me at this time, or unnecessary altogether. As someone who is not very car savvy, it is hard to trust auto mechanics because what they say goes, and because it is their business a lot of people have reason to be disingenuous. Aviv is a very honest human being that will not lie to you or be unreasonable. I'm pretty sure that if I win the lottery and needed someone to watch my millions of dollars without stealing a penny this guy would be the first person I would call. Please give him your business, good hearted people like this need to be extolled. The funniest thing is this guy happens to be in a profession that is rife with people you can't really trust. read more

Easily the most trustworthy, honest mechanic. He knows his stuff: gives you a clear diagnosis and works with you on getting it done. Always timely. I could go on but try Factory Muffler and find out for yourself. Amazing! read more

I'm so upset...so upset that I didn't find this place sooner!! The staff was extremely professional and the price was exactly what I was told it would be. They did my brake pads and rotors in no time and gave me top of the line hardware. For brake pads only they are extremely competitive with pricing. Dealership wanted $265 per brake pad. Firestone wanted $200 per brake pad. Factory only wanted $80 per. I ended up having to get rotors too because I rode with my car grinding for so long but that's my own fault. Overall, great decision to go to Factory. I'll be back and telling my friends! read more

Unfortunately my car wouldn't turn on, and the battery wasn't the problem. Factory muffler were able to fix my car quickly and without having to tow my car. They were VERY honest that the problem wasn't serious and while I expected to spend over 2K for the repair, It costed me $250. I recommend working with this auto repair company. read more

I cant believe I've never reviewed this place. I've been coming here for years. So, for my 50th review, yeah I know, can you believe it, 50, I'd like to celebrate by giving my favorite and most honest mechanic his well deserved accolades. Aviv, the owner, has always taken the time to explain to me and his customers what the problems are and what to look for in the future. He's never given me the old "better get that fixed because you might crash or take your life if you don't " bit. Believe me, I've heard that more than once in my life from OTHER shady mechanics. Not these guys. They will explain to you what's wrong, how they will fix it, if anything else looks suspect and a timeline of when you should expect to be suspect. I'll explain. last time I went in because I had a blow out of my rear passenger tire on 294 at 10pm on a Sun. Yes, dark and construction strewn. Well, I changed the flat to the full-size Pirelli spare. I finally made it to Factory Muffler 2 days later. They put my baby on a lift and showed me that all my tires were riding on half wire and half rubber from wear and tear I'd put on what now seems the original set of tires ( my baby has 119k miles, yes one hundred and nineteen Thousand miles). They gave me options. These guys gave me options. They didn't just see the Pirelli and say, "ok, you need 4 more Pirelli tires, they gave me 3 other options, including one that involved keeping the full-sized spare. They also warned me of my wearing brakes, not "you better get brakes or you're going to crash when you leave". They calmly said that I had some time but to watch for certain symptoms before bringing it in. A savings of about $250. Cha-ching, considering what I was in for with the tires. All in all, this place is stellar. The service, the work, and above all, the honesty and integrity that comes with bringing my baby (Audi) here. Kudos to Factory Muffler for continuing to surpass my expectations. read more

Went to the Skokie location and had a great experience. My climate controller (dial that controls temperature) was broken. Jack fixed it in 20 minutes and charged me $45. Mazda had tried to charge me $160 for inspection to diagnose the problem, not including fixing it. These guys are honest, competent, and overall fantastic. read more

Aviv and the entire team here are amazing. They are honest and just get the job done. I have been coming to them for five years now and won't go to another mechanic. They will also refer you to other places if they don't specialize in it or if there is a potentially cheaper option. I cannot recommend this place enough. read more

Great fast friendly service. I call and he says come on now or next day. Always stand behind their work and know what they are doing and they don't try to rip you off. Fair prices, knowledgeable staff. read more

This is my second time bringing my car in to Factory Muffler and I am pleased with the service they provided in both instances. Aviv has great communication skills and provides full explanation on what is wrong with the car and what is needed to fix the problem. He provides very reasonable prices as well. I highly recommend Factory Muffler. From now on I will be their loyal customer for all my car service needs. read more

It's a good to know when you're not being taken advantage of by a mechanic. Tavi was a huge help and a super nice guy. All of Aviv's staff were very friendly and helped out when they could. I will definitely being making the trip back up to devon next time I need my car looked at. The 30 minute drive to a quality mechanic is totally worth it. read more

Aviv and his team do great work at a fair price. If you want an honest repair shop then look no more!

This is the best shop ever! They are honest, their work is high quality and their rates are very reasonable- I have used them on a number of occassions; to replace my muffler, they fixed my clutch, oxygen sensors, turn signals, and accurately diagnosed mechanical problems on my 13 year old car, Suburu forrester, and suggested easy and inexpensive bandaid treatments opposed to spending alot of $$ to repair. I would recommend them to anyone! read more

Excellent place to bring your car. I have been coming here since I was 17 when I had my first car. My mom has been bringing her car since before i was born. Trusting people and very reliable. They are here to help not to try and makea quick buck. Aviv is the best, the only person I'll bring my car to. read more

Bottom line you can trust your vehicle to be repaired @ honest price!! I have taken car for all major repairs to owners father in Skokie for years. Just found out that the son runs this Devon shop. Like father like son quick, trust worthy, good people. Just got oil change, owner mentioned may need new tires soon, I asked for quote he gave me best price he found, definitely will be returning! read more

I cannot speak highly enough about Aviv. He is an incredible guy. I was simply amazed again at how quickly he got the job done this morning, his rapport with customers, and his honesty. read more

Aviv is great! All the repairs are quality, fairly priced and fast. He won't sell you stuff you don't need and will make honest recommendations as to what must be fixed now and what can wait. Highly recommend his as your auto repair guy! read more