Absolutely Worth the 2-Hour Drive - Best Dealership Experience Ever! I had been hunting online for a Street Triple RS for what felt like forever. Everywhere I looked, sellers were asking new bike prices for bikes with sky-high mileage--totally unreasonable. Then I found Factory Powersports. I messaged Juan about a bike they had, and right from the start, everything felt different. Straightforward, honest, and helpful. I made the trip down from the Bay Area, cash in hand, and wrapped up the paperwork with Rebecca in just 30 minutes. No games. No pressure. Just fair pricing, knowledgeable staff, and a dealership that actually respects your time. This is exactly how every dealership should operate. Worth every mile of the drive--I'd do it again in a heartbeat read more

Factory Powersports - Motorcycle Dealers Near Me - Santa Rosa, California

My Superduke was sent here after a tip over at the track while it needed a maintenance. It did get the maintenance it needed and new drain bolts and a new tire. Here's what went wrong. They missed the bars being bent. Missed the forks being misaligned. Missed the foot brake lever being bent. Missed the wind shield frame being bent. Replaced the stator side gasket with a new one that now leaks. Didnt even clean the dirt off the bike. Will never return to this shop. Id give 0 star review if I could. read more

My partner and I help an open house down the road. On the way to the open house, we saw Factory Powersports. My partner has been looking to purchase quad for a new property she just purchased, so we came in to see what they carried. First off, the entrance to the parking lot is a little funky. They try to make it one way in and one way out. The parking lot entrance is actually around the corner on Carrillo St. (small side street) and the exit is on Cleveland Ave. (larger, main street). You would think the entrance would be on the larger street and exit on the smaller street, but it's the opposite, so if you are driving on Cleveland Ave. towards College Ave. and miss Carrillo St., you will need to turn back around. As for the store itself, they have a good selection of motorcycles, power crafts, ATVs and accessories. The thing that this place is lacking is customer service which seems to be the theme when I read other reviews. When you walk in, no one greets you. There was an employee sitting at the desk doing some paperwork, looks up as we walk in, but there was no greeting. As we were browsing the inventory, no one came by help or ask if we had questions. When we walked out, again no acknowledgement that we may be potential customers. I'm sure if they had better customers service, their business would be much better. read more

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TLDR: They kept our bike longer than necessary, didn't fix the leak we brought it in for and tried to over charge us AND get paid twice. I wouldn't recommend this place to anyone. Our bike is new and clearly under warranty, we took it in for an obvious oil leak. At first the rep didn't file the claim for the oil leak. The rep said they didn't know if it was under warranty and they would need the year/ make/ model/ VIN to check that it was (they had the bike in their possession at that point). The shop claims they did some sort of repair, however we could tell the bike hadn't actually been worked on. The advisor said the labor hours were some high amount but when we questioned it he then feigned surprise and said that it was actually an error and should be lower. They then submitted the claim with warranty but said they wouldn't release the bike until they got paid which could be a week or so. The rep said we could pay it now and they would reimburse us when the claim came through or just wait it out. We didn't get the feeling they actually would reimburse us, and ended up calling the warranty dept to see what the time frame would be. When we called Kawasaki, they had confirmed the payment went through and was good to pick up that same day. read more

We bought my son his first dirt bike at Factory Powersports in Santa Rosa, and the experience was top-notch. We're repeat customers--my cousin bought his Ducati there--so we already had good expectations going in. I've been to other dealerships before and usually expect the typical delays, pressure sales tactics, and last-minute surprises. But not here. Juan was our main guy, and he really took care of us. He was transparent throughout the entire process and even called me a couple of times beforehand to make sure everything would be ready when I arrived. Since I live almost two hours away and had to get back to the Bay Area to pick up my kids from school, that kind of attention to detail made a huge difference. When I got there, everything went quickly and smoothly. The lady in finance (I wish I caught her name) was amazing too--friendly, efficient, and just overall great to deal with. They also gave me discounts on accessories and service even after the sale, which I really appreciated. It was well worth the drive, and I'd definitely make the commute again for service or future purchases. Kudos to Juan and the whole team at Factory Powersports! read more

Juan helped me out, and helped me pick out the perfect bike for me. I originally came in to look at one bike, but felt it was just wrong for me, too top heavy, I couldn't hold it up unless on my tip toes.. etc.. Anyways, Juan showed me similar bikes and answered all my questions, until I finally found the bike I bought, and love. I will for sure do more business here. read more

I have used Factory Powersports for my Suzuki, Honda, and KTM needs for several years. (Yeah, I have several bikes.) Just bought a 2050 V-Strom 1050 from them and am very happy. Parts and service departments are top-notch. read more

I had a pleasant experience overall purchasing a trail bike from Factory Powersports. Juan responded to my inquiry quickly and answered every question I had about the bike I wanted to get to his best knowledge. Rebecca was nice & thorough with getting the documents signed & processed right away. The entire team at Factory Powersports were awesome as well based on what I saw the couple times I was there. I highly recommend their business to everyone! read more

Factory Powersports - '25 Kawi KLX230R - Motorcycle Dealers Near Me - Santa Rosa, California

Let me start by saying I've been coming here about 3 years and their work has been decent during that time. I've had tires done there probably ten times over that time period, without any issues. Yesterday when I had my tire changed, this is what it came back looking like. When I pointed it out the Service Manager, he was pretty understanding that it shouldn't have happened and even stated that he would be upset if it was his bike. He went to go get the owner to show him. When you get tires changed here, you sign a form saying that any reasonable damage that could occur from tire changing is agreed on. Usually this can be a small nick or scratch in your wheel. Usually not a big deal. But this.....what did they mount this tire with, a fucking lathe?! There's no way that the tire tech was trained correctly, or they simply didn't stop as soon as the tire machine started deeply gouging my wheel. When the owner came out, he was immediately combative, and repeatedly escalated the issue until he was cussing me out loudly, screaming names at me, etc. He even told me I was a "cheap ass" for coming back over what was a $35 job (that's the tire mount cost), even though he well knew we were discussing the damn near $2,000 wheel. So not only did they damage the hell out of my wheel, I wasn't extended any apology or anything, and was verbally abused. Awesome service for a repeat customer! While I was still in the shop, I called other shops like Eurocycle and SFBMW to ask them what they would do should this have happened at their shop. Both stated the wheel would be repaired or replaced without question. When that information was relayed to this irate owner of Factory Powersports, he stated that those shops can do business how they want and told me I was a dumbass for not going to one of those shops. Even the owner thinks you should come here! All in all, this is the place to go if you want to have you bike damaged without any recourse whatsoever. The shop does NOT care about the customers whatsoever. The owner stated the shop has insurance, but "not for this bullshit" before repeatedly screaming "you signed the waiver" in my face. Stellar. Fucking. Service. read more

Fraud shop. Do not trust these awful fake mechanics. Took my bike here for a simple repair, and it was an absolute nightmare. They quoted me a price initially, but when I came to pick it up, the bill had mysteriously doubled with "unexpected issues" that they never mentioned. The so-called repairs took way longer than promised, and the quality was awful. read more

I would like to mention the sale person Dan. While I was considering buying a bike, Dan was very helpful, very knowledgeable and without putting any pressure on me. Not all dealerships sales people work that way. A cheer pleasure. read more

Went in as my son wanted to purchase his first off-road motorcycle. We walked around, looked at pricing, and no one who worked there even acknowledged our presence. We walked the entire showroom, figured out pricing ourselves, discussed positives and negatives and ended up skipping everything and went to another store in the same city, all without anyone saying as much as hello. Elapsed time inside the showroom talking to each other: 15 minutes Time spent talking to employees/salesperson: 0.0 seconds Get bent. read more

I came in to this shop for the first time looking to pick up a new helmet. I dealt with Daniel for the most part. Great dude, seemed knowledgeable and attentive. The shop had a good selection of inventory. I don't buy new helmets every day, but the next time I lo on the market for one I'll for sure be back! read more

Thank you Factory Motorsports for being a sponsor of the Yamaha Customer Appreciation Trackday w/Z2 trackdays It was a pleasant experience and they have lots of bikes to look at and wish for I would have liked to see a larger selection of helmets, but I'm pretty picky about lids, so not a huge deal Need a bike, Honda, Yamaha, KTM or Suzuki (never buy a kawasaki), check out Mitch at Factory Motorsports read more

Called Factory Powersports and they have the bike i wanted. Juan and Joe is the best interaction i had from buying a bike. They catered to my needs and more. Wish i reside close to them and let them service my bike but i'm hour n half away. Highly recommend this guys read more

Dan was great, answered my questions and he wasn't pushy. Great experience there. But very disappointed with the service department, I am aware that it is a warranty job and i am very happy that the bike is getting repair for free. But when I called to get some update, the person was not helpful and did not care to find the answers. I may have get a better service if i was a paying customer read more

Big thanks to the staff here for all of the great customer service and knowledge. This place has a huge selection of brands and models. I purchased a KTM 500 EXCF. Jon was very attentive and was able to help me decide on the bike that was best for me. Parts department was excellent as well. I ordered a few things from Wes for the bike and they arrived just a few days later. Big thanks to the staff here. I would recommend going here if you're thinking about a new bike. read more

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Desperate for a key to lock the forks on my bike, I called Factory Powersports and was given the name of Bill's Lock and Safe on Piner, which made me the key in a jiffy. Thank you so much, Factory Powersports! read more

Mitchel and the team down and factory Powersports in Santa Rosa is the only place to go. They were the only ones that returned my calls during what we call a shortage in stock on all YouTV's. They were able to help me find the right Honda pioneer the right style get me in get me out fast. I love my Honda pioneer and I love dealing with the team down a factory Powersports in Santa Rosa. Great job keep it going the only place I recommend people to go. read more

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Hello here we are again asking for service on my bike. A scooter SYM 50cc . I told him to make and model and he told me this is the proper oil. He didn't care he just gave me anything he thought it was good so I can Ruined my Scooter that cost $2,500 . So this is what we have in Santa Rosa California . Don't ever go here if your Latin they will not take care of you and tell you the wrong information . Take your money and smile they just wanna sell bikes. remember if they can't give you the right oil.How are they going to give you a big ticket item or Parts for your cycle. read more

Factory Powersports - The proper oil is SL/CF 10W 30 Grade - Motorcycle Dealers Near Me - Santa Rosa, California

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oh what a mess of a business this is. years ago tried to by a motorcycle from these guys and they signed me up for a credit card without my permission, moved passed it cuz the owner apologized and seemed like a nice guy, even ended up buying another motorcycle from then a while later. about a week ago I took another one of my motorcycles for a fork bearing replacement and wiring some lights, was quoted for 3 1/2 hours for all of it (average time for a fork bearing replacement is hour and a half - 2 hours). they ended up not even trying on the wiring. when I came to pick up the bike THE OWNER tried to say they took SIX AND A HALF for the job... heres the thing. I KNEW they finished it under 3 because I called earlier in the day and he said he didn't touch the wiring but the bearing was already done before 12 (i dropped off at 9:30). if I had not done that, they would not have called me after the bike was finished and they would have tried to ROB ME for hours... and then the owner tried to say "were only gonna charge you for 3" even though in reality me (and my off duty sheriff buddy who I was with) both know it took less then that. still paid them but I cant recommend anyone do business with these guys and wont be doing any more in the future. given these guys plenty of chances but they keep being shady. read more

I have a four wheeler, an older Kawasaki. Asked them to help service it. While they repaired the problem of a locked up rear brake, and I am sure there are other worn parts that need to be replaced. My problem and I have them a chance to be straight. I now do not have good confidence that they have my best interest at heart. When I picked up my bike it was in limp mode, belt light. I asked for them to reset it. They said they could reset only for it to just go back into limp mode because my belt is severely worn. I have dealt with belt lights all it's life. Reset it and be ok. They said it needs the new belt before it will clear. I cleared the belt light after YouTubing it. It runs like a champ now and has not come back on. I had to adjust brake after they were done and adjust the idle. Not very professional in my opinion. Be straight up with your customers and don't lie. So much for my purchase of a new bike as well. Caveat emptor(Buyer Beware). I will share with my large friend force. read more

Easiest bike purchase ever. I've bought a lot of bikes from different dealers and this was by far the best experience. Dan and crew got me in and out in under an hour. It was much appreciated since my drive was 2-1/2 hours each way. Thanks guys! read more

Factory Powersports - Motorcycle Dealers Near Me - Santa Rosa, California

Me and my girlfriend wend there yesterday, I bought brand new Suzuki Katana and some motorcycles jacket Very good staff, even we can take our business in San Jose base on exact color of motorcycle, but we make our purchase in there. read more

I called in an asked for help for an issue occurring on my bike they said they'd give me discounts for clothing and a helmet and help for the bike very helpful guys at the front desk good review from my side read more

Don't bring your bike into this shop. They literally don't care about you or your bike. They had like a 18 year old kid review my bike and his favorite thing to say is "I don't know." & "uhhh." after my bike was sitting there for 3 weeks. The lead mechanic is not the smartest guy you'll meet either. Save yourself the headache and go to a different shop that actually looks at the bike and cares about it's customers. I will not support this shop again. They are actually known to have the worst service department in town. read more

We went in last week to ask some questions and look around at the Honda Groms & Monkeys. Juan was extremely helpful in answering all of our questions and even giving some of his personal experiences on which he thought was a better fit for us. We went with his recommendation of a Honda Grom and we are very happy with the purchase. The other staff was also very helpful when it came to paperwork and also choosing/buying a helmet. We were in and out very quickly with no hassles. Definitely recommend if you are in the market for anything power sports. read more

Dan and Joe were a pleasure to work with. Have bought 3 different machines from this place since 2016 and never had a negative experience

Easy, quick and got the best deal in town! Mitch, Dan and Joe were awesome and made sure I walked out beyond happy. Awesome customer service, fair pricing and flexible financing options were available for me. Dan even made sure to walk me around the bike and answered any questions I had. This was my first bike purchase and would def come back if or when I decide to upgrade. I recommend checking them out, Factory Powersports has a huge selection on bikes and accessories too. Thanks a lot team FPW! read more

Factory Powersports - Motorcycle Dealers Near Me - Santa Rosa, California

Honest good people! I put as deposit down and changed my mind on a particular bike. They returned my deposit without question. When I make my mind up I will be contacting John in sales!! read more

I had a great overall experience working with the team here. I went to several dealerships in the north bay over the course of a month with mixed results. Some friendlier and more helpful than others. When I first stepped into FP, Dan greeted me and was happy to answer all my questions from what the current state of the moto industry is to how pricing and availability works. A few weeks later I decided to purchase a new CB500x and trade in my Ducati Scrambler. They gave me a fair price for the trade and the new bike. Dan was very communicative and helpful during the process leading up to the purchase. I work in hospitality/customer service and I was very impressed by the quality of Dan and the team at FP. I plan on servicing my bike there moving forward as well. Highly recommend working with them on your next purchase. read more

So far I have a motorcycle and an atv on order and everything has been great. Jon is very helpful and professional.

If you own a Yamaha Motorcycle and you live in Santa Rosa, this is your factory authorized dealership location. Yes, yes, I knew the previous owners of this biz. I bought motorcycles from the legendary Clayton & Ruth back in the late 1970's thru mid '80's. (God, I'm getting old). Today I needed a rear view mirror replacement and a speedometer cable. Items were in stock. Employees were friendly & helpful, the shop is clean, orderly and inviting. Prices were fair. Service department will not work on motorcycles over 10 years old. Stupid policy that most factory franchise shops now enforce. Well, I'm not going to sell my perfectly good 1994 Virago 1100cc because of that. But I do wish that I could use a real Yamaha shop rather than a 3rd party independent shop for service. read more

This review is really about the owner of Mitch. He is a true entrepreneur and business person. He provides an excellent product at a fair price the show room is huge there are parts for everything you could imagine in there it is truly a one stop shop. I've been known to be a bit of a pain to sales people but the way he dealt with emails and returning phone calls and consistent communication was outstanding other dealers should really take a look at their management practice and ask Mitch for tips. Very impressed the service department was well laid out they had lots of work in there I'll be back to buy more stuff! read more

My Honda's motorcycle battery died this morning, had to jump start it. They had the same Yuasa battery the factory calls for and made time to install it the same day as I didn't want to be stranded again. Awesome customer service and their prices are very reasonable. Same battery at a competitor was almost 50% more. Nice guys too, no pressure, just great service. read more

I have to say that Tristen in service is a straightforward guy. I had a manufacture recall to be performed. He ordered the parts and He was honest enough to tell me not to bring my bike in before the parts arrived. Once they came in exactly when he said they would I dropped my bike off. It was s second gear recall requiring the entire engine and transmission to be taken apart. They told me 7-10 business days as it is busy season. They called 4 days later and it was all done. There was a small piece missing from under the seat but they acknowledged it and are sending it to me in mail so I don't have to drive the hour back to them. Overall I am happy and would use them again for major services or repairs if needed. read more

Okay. This is how a business is supposed to be run and have outstanding customer service! I had called a couple of weeks ago describing a recall issue I have had with my Super Tenere's headlights, totally still in on warranty. I had been dealing with another 'unnamed' dealership for close to a year with no resolution whatsoever. At the other establishment I kept getting promises that I would get a call back, an email, etc., etc., etc. A year mind you as I had started the process in July 2017 with them. Numerous phone calls and visits, culminating with, 'Hey, we have the part, let's make an appointment'. I show up on the designated day, wait for a little over an hour, then am told they can't find the part anywhere (steam coming out of ears at this point)... I finally called Factory Powersports, described the issue to Brian, he researched it and said he would get back to me. Granted that call was on a Thursday, but by mid next week he called and said, 'Hey, we have the part, when do you want to bring the bike in?' I was initially skeptical, but made the appointment, showed up and was pleasantly surprised they physically showed me the part, installed in less than two hours and replaced a fastener on the top part of my fairing that I had just not cared about as it didn't affect the running of the bike. No charge. On the flip side, I was sucked in by their parts guy Cameron who made $200.00 mysteriously disappear from my wallet! Curses! Actually got a killer deal on some riding pants and small parts. Very impressed with the dealership, everyone's candor and keeping me up to speed on things, super polite bunch of folks and really great vibe! Thanks Factory Powersports for turning the sour lemon experience into lemonade! Mike read more

Just purchased a Yamaha R3 with Chad. Stellar customer service! Definitely gave me a good deal on the Motorcycle and accessories! Answered all my questions & alleviated any concerns I had with financing my first motorcycle! Very professional and customer friendly staff! The service didn't end after I got approved for financing. I went to my Insurance Broker to get coverage on my newly purchased bike and they weren't able to get me coverage at a price of which we could agree on. Gave Chad a call with my insurance issue & he found an Insurance Broker who is able to give me very affordable coverage! Will definitely be bringing my new R3 back to Santa Rosa Powersports for all my servicing needs! Thanks again guys for the limitless bounds of customer service! read more

Factory Powersports - Motorcycle Dealers Near Me - Santa Rosa, California

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Bought my first bike from this place back in 2013 (ninja 250) and upon purchasing it they told me to bring it back when I was ready to upgrade, I thought that was cool and made me feel comforted in the fact that they would want it back unlike parking lot craigslist transactions. Anyway, fast forward to 2/2014 and I've been doing all my motorcycle related purchases here because of their great customer service. Talk to Mark and prepare to smile because this young man is funny!props also to Jason for getting my tire/chain service done ahead of schedule, including the gsxr recall that was supposed to take 10 days to just get the part from Suzuki :) I've read some bad reviews on their page, pretty sure the guys mentioned in those reviews no longer work there... Thanks Santa Rosa Power Sports!! read more

Factory Powersports - Dunlop Q3 - Motorcycle Dealers Near Me - Santa Rosa, California

Thanks guys for the awesome buying experience! Bought a 2018 yz250fx and it couldn't have been simpler or easier. Even got me setup with everything I needed in time for a trip that weekend. read more

Factory Powersports - Motorcycle Dealers Near Me - Santa Rosa, California

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