they are good at making it seem like you are getting a good and fair legit deal but In the end you are not. I was taken advantage of multiple times. I always think that if I am up front and honest that they will be as well. don't let them take you for a ride. they took About $3,000 from me. I should have seen from the first time I had the bike break down and have to be picked up then as the one sold too me that would end up $2000 more then the sticker price due to "paper work" details. The bike I purchased can now be bought 4 months later from Kawasaki for $3000 less then I paid. my fault for not doing the research the guy I worked with in the beginning was fired but then the next guy did the same thing as the one who was fired for getting caught. this place is crap. read more

I dislike even giving one star. I have never felt compelled to write a bad review about any business, even after bad service. However, after my experience at Factory Motorsorts I felt it was my duty to warn people who might be considering doing business of any sort with them. I will try my best to explain my experience in a cohesive and understandable manner, yet I am still in complete shock at their dismissive customer service, and their refusal to take responsibility for their huge mistake. Ok, my husband called this business and asked if they had a certain Kawasaki motorcycle for the birthday present of our just turned 14 year old son. They responded yes that they have 2 of them available. So he puts 500 dollars down as a deposit on the inflated price they were asking,, (because this bike is the most important thing for a certain someone and we were not having much luck finding a used one or any other one)and we make plans to pick it up fri. We call on Friday morning to confirm pick up. They agree everything is set and to come by at 3pm. My son cannot contain his excitement he is about to burst with joy. After driving in rush hour traffic from San Fransiscofor 2 1/2 hours, we make it to the store saying we were ready to pick up the bike . After waiting for 30 minutes for John, the guy who sold us the bike to finally "remember" who we were ,he then claimed he called us to say the bike had already been sold. There were no messages of any sort.. A total and complete lie. He said the other people who bought the bike were coming today,, yet the store was literally closing in 8 minutes and they were clearly not coming and the bike was sitting outside with my son ogling it near by. Unless they were planning to remain open for longer to accommodate the people who bought the bike . (which i highly doubt after experiencing the customer service for myself.)there was no concern or regard of absolutely destroying a boys birthday,or the fact we drove for hours to come there after already confirming. No checking other businesses for the same bike, no trying to make it right. they truly just didn't give a crap.I get it, mistakes happen we are not perfect, but the demeanor and how it a went down makes me shudder with anger. How does a business sell the same bike twice then does not do anything to rectify their huge mistake. Save yourself some money and time go somewhere else for motor sport needs, these people suck. read more

Excellent service and a huge variety of inventory. This is a Sonoma county go to for sure!

I just got back from buying the bike Ive been wanting for awhile and wanted to write a review. I traded in my 2017 SV650 for a 2018 GSX-S 750. I was talking to 3 different dealers about this deal and ended up going with Santa Rosa. The sales manager Jonathan was awesome. When I first went to him I gave him the info, and the price I was willing to pay, as well as what I wanted for my trade. I had a unique situation that ended up being no problem. Well not only did he beat the other 2 dealers, I also added a 2 year warranty and was still under the price the other dealers had. The deal went fast, and their service department was great as well. Very friendly atmosphere. So needless to say they have won my business. If your looking to get your next bike, ATV, etc. Santa Rosa Factory Powersports should be at the top of your dealer list. read more

Factory Powersports - Motorcycle Dealers Near Me - Santa Rosa, California

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I put off posting this review for months, making sure I wasn't being too harsh in anger, but this needs to be said. This is the dealer that your more experienced rider friends warned you about, the kind that will prey on and rip off people buying their first bike who don't know any better. You would have a better experience buying a bike if you bought one off somebody on the street off Craigslist. The staff don't really make an effort to pretend like they give a crap about you. Even when I was paying for the bike in cash the guy looked at me like I was inconveniencing him. Everything about this place is careless. The parts guys made me wait for about an hour while they put the bike back together, even though I called and warned them I was coming a day before and on the day. The best part, they informed me that the bike was missing a part and that they would send it right away. First it took 2 weeks for the part to get to me, and it arrived BROKEN. I called their parts dept and the guy had the balls to try and convince me that it was supposed to look like that, when the part was obviously damaged. It's not even an expensive part, costs about 30 bucks, but they had the time and energy to work on ripping me off even so. They didn't even tell me the thing had a battery with about 30% left in it, so it wouldn't start the very next day after I bought it. I don't know if they do this shit on purpose or they are just incompetent but I won't buy from these guys ever again, and I wouldn't recommend it to anybody. read more

I was there when short staffed (black Friday) yet the staff was pleasant, helpfull, and professional. I bought my bike that day at a very fair price and would go back for another. Highly recommend! read more

Bought my third bike here, the bike itself was pretty nice and clean, but their service was not professional at all. I saw the bike online and i called to ask some basic questions and the guy on the phone said it was perfect. So i gave him the benefit of the doubt and wanted to purchase it via delivery. The delivery is convenient, but when the bike arrived, the battery was dead. They said they started it up in the morning, but you can easily check battery levels and see if it is a good battery or not just by using a multimeter. (Even the guy who delivered it was surprised they didn't check that) You can probably guess the disappointment and doubt sinking in. So, in conclusion they obviously did not give the bike a thorough check before selling it to me. They offered to send out a battery, so i accepted that offer, but they didn't send the battery until i called them a few days later, when they had promised to send it out immediately the next day. There was no apology until after a few days later, AFTER i bought the bike. read more

I have nothing but good things to say about Santa Rosa Powersports. I initially contacted them via email. I got a quick response & any additional questions I had afterwards were answered in a quick & timely manner. Living in San Francisco, I had to reschedule my 1st & 2nd initial appointment to see the vehicle I was interested in. The staff was very professional & didn't make me feel as if I was just their next sale. They were patient in working with my schedule. All questions were answered in advance from condition of vehicle, price, miles, financing & delivery. Financing was setup in advance through a convenient online application. It was a bit of a commute from San Francisco but it was worth the trip. I had a great experience & recommend Santa Rosa Powersports. read more

Just bought a 2015 Yamaha FZ-09 from these guys and they were very professional and friendly about it. Since I live almost two hours away I had to do the purchase over the phone and although there was a lot of calling and bugging them with questions over the phone they never stopped being friendly about the entire thing. Although I mainly spoke with Chad, I did also have questions answered by Todd and Brian. They went over all the paperwork once they delivered my bike and I was set to go in just half an hour. Amazing Service! I will pay their store a visit someday when I get the chance to update them on how I am enjoying my new motorcycle! Thanks guys read more

After finding the bike I wanted I checked CycleTrader for matches in the area. I found a nice example here, I called and was greeted by Chad. I explained that I have two very young children who would have to make the 2 hour trip from Sacramento with us. So if we could just agree on a out the door price I would buy the bike. He talked to his sales manager and agreed on my price. The next day we drove down and were handled by nothing but thoughtful, attentive employees. Every single person was friendly, and super helpful. I hate buying cars/motorcycles because the staff typically acts like you are disrupting their hangout session, and there's always the mind numbing haggling that happens for hours. NOT HERE! This is by far the best buying experience I have ever had. The only regret I have is that they are not my local shop! read more

Eek! Methinks not. The guy at the parts counter, you'll know which one, was a total douchebag. Drove 30 miles to pick up a battery which they had for my Yamaha. When I got home the thing only had 8volts!! I called and told the guy, he started to hem and haw, and said he wouldnt have one for about a week. Okay, fine, stuff happens i get it, but then he said am i sure it's bad? I said dude i got a voltmeter its not that complicated... On top of that my bike won't start, it's not rocket science. When i got there a week later, the guy gave me a helluva bad attitude... Rolling his eyes, sighing alot, like its MY fault he gave me a s*it battery. Screw these guys, their service department was about as friendly too. I'd say go somewhere else. Let me turn it up for SantaRosa Power Sports. booooooo! read more

I was very fortunate to have contacted Chad at Santa Rosa Powersports during my search for a surprise purchase of a dirtbike for my boyfriend on his 35th birthday. My boyfriend being an experienced motorcyclist has 2 beautiful Harleys and had recently gotten ridden of his much loved Yamaha R1. I knew that his transition from the street bike to the Harley's had left a void which I had hoped to fill by purchasing a dirtbike. Luckily for me I by chance ended up with Chad on the other end of a phone inquiry and he patiently explained the differences between the makes and models available. All the while making sure that he was giving me much opportunity to interrupt with questions. I've made many vehicle purchases in the past, but none as pleasant as this one. Not only did Chad help me figure out what would be the best dirtbike to purchase he also went out of his way to make sure it was a smooth transaction. Although I didnt need to take him up on delivering the bike, which he readily offered, he made sure that when I did come to pick it up he was available to help me from start to finish of the transaction. Now being someone who is naive to dirtbikes it was really such a relief to have him help me with this important purchase. I could have easily been taken advantage of. He actually helped me spend less, which is an unusual trait for a salesman. He was more concerned that I was getting the best bike for the money I was going to spend. I think I called over a dozen times with more and more questions and each time he was just as helpful. Overall I can't brag enough about how helpful and curteous both Chad and the owner were. I can't thank them enough for helping me make my boyfriends birthday exceptionally special. And I know my boyfriend, appreciates that I was given such an honest deal. I definetly recommend them and look forward to future purchases. Just wish they were closer. But all in all worth the drive. read more

Worked with Brian, who was very helpful and knowledgeable! Picked up a Yamaha R3 for the wife, and he gave me a good deal... even delivered it to my home for free. I'll definitely be coming back! read more

After the last PSPS, we decided to buy a generator. Dan was very knowledgable about the Honda and Yamaha generators. He gave us great tips about what to look for in a good generator, and what to be leary of. I never felt like he was trying to sell us on any one kind of generator. He just keep sharing the differences between all of the models, and we were able to get the right one for our house. He was very friendly, hospitable, and patient with us. We ended up with a Yamaha 3000 inverter generator with boost technology. When I went to pick it up after they put it all together for me and filled it up with oil, etc., he just started showing me how to work it and how to take best care of it. I won't hesitate to buy there again. Thank you Dan. read more

I purchased a used FJR from Santa Rosa Powersports and want to commend this business and their staff for a great buying experience. I worked with Chad and the owner, Todd, who are both super-professional, and extremely knowledgable on their product lines. Next time I am in the market for a new or used motorcycle, this is the place I will do business with. read more

Dan - outstanding customer service! It was the best experience we've ever had at a dealership. We live almost 100 miles away, but it was worth the drive! Anytime we are looking for new toys we'll be going there. read more

- Phenomenal service - Awesome staff - Quick in and out (if insurance company doesn't have a meltdown) - Easiest, quickest, and most friendly vehicle purchase I have ever made - Great selection No doubt I will be back. Hard to find service and friendly staff like they have these days. The first time I was in the store I was helped by one of the nicest salesmen in the world (name is slipping my mind....possibly Craig?). A couple days later I was committed and went back to purchase a 2014 Yamaha FZ1. I went late in the day and sat on hold with my insurance company for over an hour and a half before they were able to insure the bike. Both Chad and the owner stayed until around 7:30pm (hour and a half after they closed) to make sure I was insured and able to ride away. This was far and above what they had to do, and they both had outstanding attitudes about the whole thing. I felt awful having them stay on a Saturday night when they should have been long gone and home relaxing. read more

I Bought a 2015 Yamaha R1 from SR Powersports in May of 2015. The purchasing of the bike was seamless. As they were prepping the bike for delivery they kept me informed of the progress the entire time and even sent pics of the bike after the fender eliminator and slip-on were installed. Delivery and financing went extremely well and within a half hour of walking into the dealership I was on Bennet Valley Road heading home (the long and twisty way, I live in Alameda). I have since had three services done at SR Powersports; two scheduled maintenances and one factory recall. The service department is outstanding. These guys actually remember your name, your bike, everything. Let's face it, nobody wants to drop their bike off for any length of time, but unlike certain other dealerships in San Francisco in the Mission district, on Valencia, I actually trust these guys know what they're doing. If you're in the Bay Area give these guys a shot. When I decided I wanted the R1 I searched for the best deal and SR Powersports was, by far, the place to go. I live in Alameda and would not even think about taking my baby anywhere else. Do yourself a favor and check these guys out. read more

I was actually happy to see a jovial staff that not only did what they told me over the phone, but didn't push anything else on me. It's been quite a time that I found an authorized stealership that I felt like I wasn't a target for sales the second I got close to the door. In addition to the interaction with humans, I was impressed that they handled my problem (front wheel valve stem replacement and new tire put on) in enough time for me to get a coffee, and get home before my wife could say "how long is this gonna take?!?" Well done. I am returning without a doubt from now on for all my motorcycle needs in this area. read more

Dan and Mitch were super helpful in our search for the best UTV for our needs. As first time UTV buyers we were pretty indecisive and really appreciated all of Dans knowledge and patience. He thought outside the box and really helped us chose the perfect side by side. We love our new Kawasaki! The finance manager was really patient and helpful too. We had a great experience from start to finish. read more

Came in today Saturday 9/7/17 to pick up some yamalube for my 15 yz250 real weird about running anything else or any other mixtures so I don't. So with that said these jerk offs are the only shop in town that carries it. Having to support a family I work m-s come in after work get here 5:38 to get some oil and no one is here!!!? Window clearly states open til 6 so why when I am 22 minutes before closing is there no one here? Straight bullshit now I'll be staying home tomorrow since I don't have mix for fuels because a couple minimum wage as$ jockeys wanna go home early on Saturday! Awesome!! Won't see anymore of my business I'll order in bulk from online I guess now. And even more happy I got my bike from Berkeley Yamaha!! This place is a joke save your time and go elsewhere. read more

Factory Powersports - Was in earlier but had to go back to car and grab phone - Motorcycle Dealers Near Me - Santa Rosa, California

Purchased a 2020 Honda Monkey from Factory Powersports today. I had spoke with Dan a few times on the phone and yesterday called and worked out the deal with Dan. The wife and I drove to pick it up and it was waiting for us by the entrance inside. Dan greeted us and took us inside to see the bike. He sent us to Joe to pay for the bike and then when done meet Mitch the owner. The entire experience was amazing. They all were so nice and friendly and that includes the parts guy that we bought straps from. You could not ask for a more friendly and easy transaction. My next purchase is going to be the Super Cub and you bet I will make the drive again to purchase from Factory Powersports. Thanks guys for making our purchase fun. J & S read more

These guys are awesome. I feel well taken care of and comfortable with the deal I got on my FZ09. Thanks

These guys are great! I personaly dealt with Wes the service manager and Mitch the owner over an issue I had with another dealership. They were refusing to work on my bike that has a warranty, and I purchased it from them only 6 months ago. So when I called Factory Powersports the night the crap dealership made me pick up my bike, they told me to bring it down and they will take care of it no problem. Well they most definitely did! I brought it straight to them that same night and within 2 weeks my bike was back to normal all under warranty. These guys are the only dealership I will go to from now on. read more

I would not recommend any body patronage this business ever again! unless you don't mind: BAD service, BAD attitudes, Unfriendly, Unprofessional people who think that the customers should bow to them just because they are the only Yamaha/Suzuki dealer in SR. DO YOURSELF A FAVOR DRIVE TO PETALUMA! (Cycle West or G&B) Better Prices, friendlier people who are happy to assist your motorcycle needs weather it be parts or a new bike. The first bad experience I had was when a "MECHANIC" of theirs tried to tell the compression release lever (on a YZF426) was the same as the hot start lever (on a YZF450) and when I called him on his BS! he asked if "I had a wall full of certifications?" and proceeded to point out that he is "factory certified" & pointed to the wall. In an attempt to get he parts and info I needed I had to diffuse the situation by saying "OH MY BAD" and go along with this crock of crap and childish mentality. I might go on to say all of his advise was WRONG except the carb cleaner product he recommended which worked well. I decided to go back in today to look at the new 2014 YZF 450 (which they didn't even have) despite the bad taste I had from before, while I was in there for 20-30 min. I wasn't greeted once or "even a we'll be with you shortly" remark (they weren't busy, there was maybe 2 other people there if that). With that said never again will I go there! "I miss JIM & JIM'S Yamaha!" read more

This is a great business and all the employees are top notch. Great customer service and very helpful. I bought my FZ6R new from these guys in 2014 and referred my friend there and he bought a new GSXR 600 . I use my bike to commute to work in the summer and sometimes weekend rides and now have 12,000 miles on it and it has turned out to be a great fun motorcycle. I always get my bike serviced at this shop and bought the service plan during my purchase of the bike. The bike Tech's working on the motorcyles are awesome and very knowledgeable and communicate any issues of your bike with you before any work done and after work completed. I also buy most of my gear there. The service front counter guys where it all starts when you walk in are friendly and knowledgeable and take care of business and direct you to the right department of service. Stop in and check it out, great bikes and gear and a bunch of cool employees to take care of you. The owner Mitch seems like a great guy very helpful and cares about his customers and from talking to his employees, they appreciate Mitch for a owner of the company and a great boss. Great job guys keep up the awesome customer service... read more

I want to thank Brian for helping me out with a special situation. He came through for me big time. Thanks again!

I cannot say badly about all staff because I just spoke with one person there. I was shocked about a bullshitting. The person tried to convince me to buy a motorcycle while it's in stock because Suzuki manufacture will not ship new bikes to USA anymore. read more

I've given these guys many chances, but they have not been helpful ever. They've straight up refused to service my bike and have been unhelpful when I need parts. Now I go see Brian Pecore at The Motorcycle Shop across the street. read more

I came in to see if they had a Clymer manual for an old Suzuki. The guy just talked down to me like I was some idiot woman and told me that they are print on demand and would cost about 90-$100. I told him that I had seen a Clymer for $30 online and he said, "oh, that's online stuff." I called Cycle West (in Petaluma) and they had one for me in a day....for $30! Go to Petaluma or head off to CyclePro if you are in Santa Rosa. At least they don't treat you like some "dumb woman." read more

I don't have much to say. I needed a new battery for my SV650 since the other one blew up. They had one in stock. They seem pretty nice.

I recently purchased a GSXR 1300 Hyabusa for my husband. My husband is a bike fanatic and knows what he wants. He was very happy with the service and so was I when I came in and gave the "go" on the purchase. Within a short amount of time, the bike was ready and my husband was on his bike and ready to roll. The sales guy Brian was awesome. So were the retail and financing guy. Bottom line; Go here if you want great service, great deals for a great bike. read more

I haven't had much dealings with the service dept but I have bought my last two rides from them. Both new and was very happy with the deals. And trust me I SHOP AROUND and do my research. Are their parts cheap? Show me any dealer that has cheap parts. But when you need a part do you get it fast. Hell yes. Other than the fact I'm looking at the new Goldwings (which I'll buy anywhere other than Northbay) I'd probably be buying my next ride from them as well. read more

Why are all of the really bad reviews old one? That's strange. Wouldn't that make them irrelevant? Especially when 90% of the staff has changed in the last 6 months. I hope Yelp has a plan the fix this. All of the recent reviews are 4 - 5 stars. read more

My wife and I went to a few other Places and shopped around. most other shops had good prices, that is until they added in destination charges, setup charges, tax, tire fees etc... We ended up purchasing two quads at srps. Todd and chad hooked us up with 2 amazing deals. No B.S fees. Just tax!! It sure is nice knowing that There is still an honest business in today's world. Srps deffinately gets my business and reccomendation. read more

These guys are the very best! I bought my second Suzuki from them today, then had six deals going at the same time and I was still treated really well and was in and out in no time. Every member of their staff I have dealt with has been aces, I love their huge inventory and their superior knowledge of their bikes, products and most of all their speed in completing paperwork. I don't know that I'll need a third bike any time soon but if I do I would not go any place else. read more

worst shop and over priced for everything. my son bought a 2017 fz09 didnt get paper work or license plate for almost 1 year when it came time to replace a tire they will try and jack you on prices .over charge on putting new parts on called another local shop in santa rosa they will do work for a 1/4 of the price. He gave this shop many chances but has learned he will never go back to them again. BAD management, high prices feels like thievery. read more

Finally got the bike back. Still not right, but won't be taking it back there for repair. Trust me - not worth dealing with. We've taken it elsewhere to be repaired after the 'repair' done here. read more

Ok, so the only reason this is not 5 Stars is no one would believe me if it was. These guys were great. I sold my bike yesterday, and this morning went in with a particular bike in mind. The sales guys were a lot of fun to work with, which really made the lighter pockets much easier to deal with. On top of all of that, I ended up getting the bike for a more than fair price. So, do yourself a favor, and at the very least, give these guys a call. read more

The experience me and my wife had was great. From when we walked in we were greeted kindly. Never over pressured or followed around. The owner answered all our questions and gave insight on different motorcycles. He was very willing to work with us and for that, we were able to purchase 2 motorcycles and the process was very simple. We thank Mitch and his crew entirely. We highly recommend his shop and store for your motorcycle needs. We are so happy with our new bikes. Again, thank you. read more