I scheduled a visit from this company to get a quote for generator installation to replace an old generator. After waiting for 3 hours for the tech to arrive I got a message saying that he would be late (at least another hour). I had to run some errands, so I explained where the existing generator was to the office contact and told her that there was no need for the tech to talk to us because none of the work required inside access. The tech came when we were out (I caught him on our surveillance cameras) and inspected the location of the old generator, then left. Two days went by and there was no follow up (no contact at all) from the office about my quote. Over the next week I asked three more times and got no response. The word "Fail" in their name is appropriate - THEY FAIL TO MEET EVEN MINIMAL STANDARDS FOR RESPONSIVENESS. read more

I had the best experience with Fail Safe Electric in Naperville. I just bought a Tesla and needed to have my wall connector installed. I had a few companies come out to quote my set up. Out of the 3, I chose Fail Safe Electric. They were the most knowledgeable. They were able to start right away and came on time. The electrician that installed the Tesla charger was super helpful. We chatted about placement and what was best for my garage and car placement. I had a situation where the easiest installation for the electrical contractor would have been a pain for me to charge each night. I would have needed to back my car in. So, the electrician went above and beyond and spent extra time and resources on project to accommodate me. He said and I quote, "I just really want you to be happy with your setup, that's the most important thing" I really impressed with Lou and Pete. I will call them for any electrical needs in the future. If you need a Tesla charger for your new car, call them! read more

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I called them on Super Bowl Sunday as I had a blown breaker that wouldn't reset. I spoke with the owner who advised if I could wait until Monday that would save me some money. I took his advise and his guy (Lee) was at my house 8am Monday morning. I asked if they could look at one more item while he was there and they obliged. The service industry can be tough when you're trying to stay on schedule. If one job takes longer than anticipated things get pushed back. These guys were on time, courteous, and professional. 5 stars for me. read more

I used these guys a couple months ago to wire up some dimmer switches that control two different sets of lights in my kitchen and adjoining dinette. I had marked which ones I wanted to control each set as I wasn't going to be there and they followed it exactly but actually recognized a third switch that would work well in the configuration and explained to my wife why we would want it that way. The technician was right on, and I'm really happy with the job he did. Only four stars because I had already purchased all the switches and the visit was about 30 minutes. It was 225, or 75 dollars per switch, or 450 per hour. Their rates may be comparable to others and even if these guys are a little higher probably not a ton, so I'll take reliable, professional and quality work for a few bucks more all day. It warranted a one star reduction but I will be a repeat customer with future projects. read more

Last Saturday i called because our electric dryer was creating a sparking in our breaker panel. Called around 10ish, Louis called back 15 minutes after i left a message. He was out very promptly after and showed me 1st hand what had happened. Long story short i needed a new breaker panel. They took care of everything, pulled permits, called with updates, arrived on time, very polite, cleaned up their work spotless, i have no complaints. Today (9-24-19) 2 technicians (Bennie and Ryan) arrived right at 730am as promised with my new panel and wire to run to my microwave. They worked relentlessly ripping out and replacing my new breaker panel. Mine is inside my wall flush with my drywall. New panel was larger. They cut drywall, redid some piping coming into the box, ran new wire. And cleaned everything up to the point that i barely knew they were even here. Kept me posted as they went along, joking around with my wife and I. It just made for a very pleasant experience all around. Your crew i had today went above and beyond and traced and labeled everything also, old wasnt labeled. And i was NOT looking forward to doing it myself. I too work in the skilled trades, so i know how some employees are... its always hit or miss with companies and their workers. Not these guys though! From my original call, to the completion and final payment of the work, every person i interacted with was very professional, very helpful, respectful And courteous. They seriously made the whole dilemma so painless. Really goes to show a lot for a company and your employees. I DEFINITELY will be reccomendding you to my friends and other customer of my industry that need an electrician. Thanks again! Mark read more

Fail Safe did a beautiful job installing a light fixture and capping a pre-existing one. They arrived on-time, were efficient and friendly, and stayed within the price range they quoted me online! I asked that they assess another job I hoped they'd be able to complete at a later date - and they did so confidently and scheduled with me immediately. A great resource for any of your residential electrician needs! read more

Fail Safe Electric Company - Electricians Near Me - Naperville, Illinois

Binicio and his team were awesome! They removed the old fluorescent lighting in my basement and replaced it with LED canned lighting. I spend a lot of time in my basement as it's extended living space for me and I smile every time I go down the stairs. Binicio explained everything he would be doing and consulted me when he had a question. The team worked quickly, was friendly and cleaned up when the job was finished. They even vacuumed the stairs! Fail Safe was a referral I received from another trusted service provider and I'm so glad I used them for this reno. Based on my experience, I will definitely be calling them again for other outstanding electric upgrades I plan to make. read more

Had a Tesla charger installed today. Lee and Armani were professional and respectful. I was a little nervous because we had another company do some work in the house previously and it was somewhat of a disaster. Communication with the office staff at Fail Safe was courteous and efficient. Payment was easy and the team showed up on time. It was a great experience! We will be having them return for some additional work as we finish some renovations to the house. read more

I called Fail Safe because of good reviews on Yelp. They came out to do an electrical inspection of my 70 year old house. They checked everything including the attic and replaced a few outlets. The electricians were professional and courteous. It was very fairly priced. I plan on using them again. read more

Very satisfied with Fail Safe's customer service. Called owner Lou and explained my situation to him. He arrived in less than two hours, quickly determined the problem and corrected it at a reasonable cost. This was especially important as this task was for my 80 year old mother-in-law's home. Because of my interaction with Lou, I highly recommend Fail Safe. read more

We talked about for years but never got around to having a backup generator installed. I guess like others, the only real time you speak about a back up generator is when the power goes out and you're sitting in the dark not knowing if it will be minutes hours or days until the power comes on again. So after the storms in June we finally started looking for a company that is qualified to install a backup generator, a licensed electrician and reputable. We called around, we even used Home advisor which was a complete mess since we were bombarded with calls from guys who seemed to sell generators as a side business. Finally we came to yelp and read Fail Safe Electric's reviews. Good company, great guy and someone we felt we could trust with our home. read more

Lou responded in under 5 minutes on a Saturday morning to my inquiry through Yelp. Peter came out within two hours. Peter was friendly and incredibly thorough. It turns out the issue was a 5-second fix but he made sure to make sure there wasn't an underlying issue too. A+ service. read more

Just moved to Naperville and needed help. Spoke with what I think was an office manager or assistant who said the owner would call to set an appointment. Never heard anything so followed up a week later and got hung up on. Fascinating business practices but time to move on. read more

Once again fail safe to the rescue. I had a time crunch basement project that needed to be done like yesterday. They came out and started on the job the following day. They completed the project that was at hand very fast and done to the bosses satisfaction. "The wife". I can't thank you enough for fitting us in your busy schedule and thank you for doing everything the right way. I couldn't ask for anything else. Highly recommend this company to all my friends and family. read more

I'm not that easily impressed...so when a company like Fail Safe and "Louie" come around I want to take the time to write a glowing review. I"m a Maintenance Manager for a Memory Care facility in Oswego. We had an issue that I was not able to fix and later I found to be a safety issue at that. I found Fail Safe through Yelp. After narrowing down to a few companies and reading reviews, Louie was the only call I made that actually answered the phone. He impressed me with his professionalism and determination. Long-story short....24 hours later my issue was fixed and now I can rest assure everything is safe again. I highly recommend this local company and Louie to anyone looking for a professional, competent and reasonably priced electrician! read more

If I could leave zero stars, I would. Needed an appointment to fix some electric in my garage... contacted Fail Safe who suggested a time and said they'd put it on the schedule. I rearranged my morning schedule to accommodate and waited. And waited. And waited. After an hour and 15 minutes of a no show and no communication whatsoever, I emailed and told them not to bother. No response. Oh, and this was the second time they ghosted me without communication. read more

I highly recommend this electric company. They were the only electricians to respond to our call. We had Joe come to our house. He was prompt, pleasant and professional. Thank you, Joe! read more

Great communication and professional work. Louis came out intending to do some significant repair work based on my home inspection. However, once on the scene, he quickly saw that the majority of the work, and cost, in the estimate, was in error. This resulted in much less time, and expense, while still addressing the safety concerns at my home. Could not ask for better service read more

Failed to show! Definitely not fail safe. Appointment was set up a week in advance. We were supposed to be the first appointment of the day. They never came and never called. They might do good work, but we'll never know. read more

Brutal!!!!!! If there were Zero stars they would be lucky to get that. Louie was very unprofessional, I scheduled an appointment with him earlier in the week for Thursday, August 24th at 10:00AM. At about 10:30AM I called him and he indicated that he was at another job waiting for an inspector but didn't know how long that may take and when he could make our appointment. No worries, I understand unforeseen circumstances arise but to receive no heads up or a phone call was bad but we rescheduled for today at 10:00AM. Well, at 10:15AM there was nobody here so I called and he didn't answer his phone. The Invisible Man needs to learn customer service. Although I gave him another chance after the first snafu he continued to disappoint. A TOTAL WASTE OF YOUR TIME! read more

These guys are literally worth the money and the time. One phone call, Louis came out and traced where the recent power surge hit, and even managed to replace all my fire alarms with fire alarm/carbon monoxide alarm combination devices. The follow-up service was done by his associate, who replaced the ceiling fan in an hour. Turns out, the ceiling fan was making all that crackling noise due to faulty electric module inside. I'd definitely hire these guys again in a heart beat. read more

Great electrician. I called at 3 PM on a Friday. Got an appointment for 7 AM on Saturday. Joe was here at 6:45 am and fixed everything within 40 minutes. Polite and knowledgeable. I will hire them at any time. read more

Peter from FS came out and figured out what needed to be done. He went right to it and was very complete in his work. He gave me an estimate,which was very fair and at the end of the job it was exactly what he said. No surprises. We are new to the area so we needed a good electrician to rely on for fixes, and projects we have in mind, and we have found the guys. If you are looking for good electricians, then you don't have to keep searching. Stop now and give them a call. read more

On time, dependable, great customer service. Second time I have called after reading great reviews here and did not disappoint. They do an excellent job. Highly recommend. read more

The team at Fail Safe took on our project for less than the competition, and was highly regarded by the inspection teams at the City of Naperville building and electrical departments. We had Louis, Joe, Pete the team trench out a new meter box, working with the city to move our electrical line to the house. Then, we even had them run a GFI for our patio, working with the building contractors and the city, to get electrical for our hot tub and an outdoor structure. The work was done on time, inside our budget and with a level of professionalism that, to me, sets the standard. All codes were met on the first try and the team worked great with the other teams that were on the same construction site. Thanks so much for making such a big difference and for your contribution to our project success! Highly recommended. read more

Great company to do business with. I use them at work and also for all my personal projects. They are always professional and priced competitively. They always clean up and make sure everything is to your standard before they leave. I highly recommend Lou and his crew! read more

We had intermittent electrical issues - Lou provided a thorough and thoughtful appraisal of our situation. He showed us the problems, took photos and outlined the specific steps to resolve. We received other estimates - none were as thorough as Lou's - and it was less expensive. Lou and Rosario (sp? - if incorrect sorry) replaced our entire electrical panel, and resolved a mysterious issue in one room. Lou and Rosario refused to give up. They carefully evaluated multiple scenarios that could cause the problem, and finally found and repaired the problem. We have such confidence in Lou and his work - his expertise is evident and he takes his time to help customers understand his work. Fail Safe should be your first and last call. We highly recommend Fail Safe - outstanding service and work, and a genuinely nice guy to boot. read more

The electrician that came out did a great job installing a chandelier that we wanted to replace, and verified that we were set up for a dryer (which we weren't certain that we were) in our new house. He was pleasant and charged us a reasonable price, and gave us peace of mind about the things we'd asked him to do. We'd definitely recommend Peter for doing your home electrical work. read more

Called these guys to come out on a weekend. Answered the phone and had me up and running again in no time. I will recommend them to family and friends. The price was very competitive also. Thanks Fail Safe! read more

Called this company two times and left a message two times. They never called me back. Called a third time, and they were with a customer and said they would call me back in 5 minutes. Never called me back again. Tried one final time to reach them and actually spoke with someone. However, during the conversation, he put me on hold twice, and during the second time the line went dead. I figured if they wanted my business they would call back. They never did. Horrible customer service. read more

Unfortunately I didn't get a chance to review their work as they didn't show up to do it. I gave them a pass on the first time because they said they will try to come out the same day, didn't make it, but left me a voicemail explaining that they got held up on another job. I had no problem with that so we set an appointment for 8am on Saturday. Did not show up, did not call to reschedule or explain the reason. I tried calling at about 9:30am to find out what the issue was but no one answered. Very unprofessional to no call no show. read more

We recently built a new house and have had Fail Safe to our house on two separate occasions, once to install 4 ceiling fans and a chandelier, and the second time to install 2 pendant lights in our kitchen. These guys are AMAZING. Louis is incredibly responsive, flexible and his quotes are always reasonable and correct. Our builder unfortunately forgot to install a box for our kitchen pendant lights, and we thought it would be incredibly expensive to do. Fail Safe came out and did it without any issues at all, and it was extremely well priced. We couldn't be happier and will continue to use them! read more

I received a response within the hour and an electrician was out the same day. I had a loose connection that was promptly fixed and two dimmer switches replaced. Very satisfied with the response and the results. Price was fair, too. read more

This may be the only review from someone who DIDN'T actually use Fail Safe! We had an issue with our electricity this morning, and I chose to call Lou based on other Yelp reviews. So first of all, he calls me back within an hour - at 7:30 am. How fantastic is that? But then, as I describe my problem, he suggests it might be a problem with the electric line coming into the house, and that I should call the City of Naperville first. If that's not the issue, he said at that point it would be worthwhile to have him come out. So I call the city, they send a truck out, and sure enough, Lou was right. Everyone I spoke with at the city was impressed that Lou immediately referred me to them; they get complaints all the time about unscrupulous companies that won't do that because they want to come out and charge you for the service call. Not only did Lou give me the right advice - although it meant no sale for him - he even followed up with a phone call to make sure my problem had been solved. This is a man with integrity, and if I ever have another electrical issue again, I won't hesitate to call him. read more

Fail Safe was a great company to work with! Louis answers emails quickly and worked around my schedule to make an appointment when it was convenient for me. Joe came out to do the work, he was great! His work was very neat, clean and professional, I would definitely use this company again read more

I called Louis to have some work done that was required after a home inspection. He explained exactly what needed to be done, and we scheduled the appointment for the next day. Louis showed up right when he said he would. He couldn't have been more professional! He completed all 5 tasks in just over an hour. We chatted the whole time he was here, and I even learned some new "stuff" about electrical work. A+++ service! I will recommend him to anyone who needs an electrician, and I will only use him in the future. Thank you! read more

We highly recommend this company! We had a great experience with Louis and Peter! After moving to Illinois from California, we found this company after reading other reviews on Yelp. Louis answered my initial call right away, promptly scheduled an estimate at our home, and scheduled a date to complete the work soon after. We had quite a few projects for him to tackle but he and Peter did an excellent job. They were on time, professional, courteous, and friendly! They were even great with my two year old son who wanted so badly to help them with the projects. Very friendly, reliable, hard working guys! Completed all of the jobs in less than a day's work. Even helped with a completely electrically-unrelated "handyman" kind of job...much appreciated! Would definitely call again for future electrical work and highly recommend! read more

Fail Safe was recommended by my insurance agent for a job at a 50 year old house I own in Shorewood. For the second time in two years, a leg of power went out. ComEd laid the underground cables many years ago with no protection around them so a combo of tree roots and rain (high water table) was causing these breaks. At this point, I didn't want to risk this happening again so instead of agreeing to let ComEd repair the break, Fail Safe handled EVERYTHING in getting me brand new service lines. This included bringing in a boring machine to tunnel under a huge tree. The new underground lines are protected in conduit which is how ComEd should have done it in the first place. Fail Safe was extremely responsive to my requests and got the job done asap without delay. (Of course they had to wait on the Village permit and could not schedule work in the rain.) The Fail Safe employees were very professional and it was a relief to feel the job was in good hands. In addition, they left the site in a tidy manor. I was so pleased, I then hired them to do some interior work. 1) Electrician quickly noticed my Xfinity cable line was not grounded. The grounding clamp was rusted and the Xfinity repair guy never even noticed this when I called him out after seeing frequent pixelation on my TV. 2) Electrician noticed grounding to house was not up to code so fixed that with very minimal disturbance to the drywall in my finished basement. (I can only assume the basement remodel was a DIY job done before I bought the house.) 3) Electrician noticed gauge on wires to A/C unit were not large enough. Replaced and also replaced A/C disconnect box since he noticed it was not the right type. (Again...DIY all over this house. The electrician showed me one of the the old A/C wires he removed and it was burned which could have started a fire.) I highly recommend Fail Safe Electric! read more

Around 10 pm I smelled burning plastic in our breaker box after a fuse blew, and I knew I needed to get an electrician out due to potential safety hazards. I messaged Lou that night and he responded within seconds. He was at our house around 8 am the following morning with one of his employees. He thoroughly explained the issue and repaired it on the spot. He also sent someone the next day to repair something else we noticed that needed to be fixed. The pricing was very reasonable and his communication provided tremendous peace of mind. Highly recommended. read more

We found our forever electrician! Louie rescued us from a refrigerator nightmare that was ongoing for over one month! He answered our call early on Saturday morning and was sympathetic to our situation. He made room in his busy day to come fix our nightmare. He was extremely thorough in his assessment and in his solution! Louie is an experienced, knowledgable, kind, and efficient electrician with excellent customer service. Next time, Louie will be our very first call! read more