The absolute most basic motel ever... no breakfast , no gym, coffee taste like water, Tv doesn't…read moreturn off . I've never been to prison personally, but when you close the windows and the drapes, their concrete walls inside and it seems like you're in prison they got no spoons or knives or forks. You have to pay for everything downstairs. Washer and dryers are like from the 80s... tried calling the front office nobody picks up the phone. It's like a mom and Pops place. That's run very terrible. Would never ever come back here again or any my place franchisees if there are any in this country.

This is where we had our best sleep during our road trip from San Jose to Chicago. And we stayed at…read morevarious chain hotels the past four nights (Best Western, Motel 6 & Super 8). The location was right outside downtown Omaha (10 mins drive) with plenty of parking spots (easy parking for a U-haul towing a vehicle). It is next to the AMC theater, so more parking spots if needed. Check-in and check-out were easy and fast. We were given a room on the 4th floor. You do hear some trucks passing on the highway occasionally, but otherwise, it was really quiet. The room was spacious, with very comfortable bedding and pillows. A full-size fridge was provided in the room, but you'd need to bring pots, plates, and utensils if you plan on cooking. The shower pressure was strong, and everything was clean. This is a great hotel to stay at, especially given the rate per night. Breakfast is extra, but there are options to eat elsewhere around the hotel. There was also an indoor pool that we didn't get to use. I highly recommend this hotel.

Hotel has been updated. Room was well appointed and clean. Good…read morebed. Young lady at Check in very pleasant and helpful. We checked in June 24 in afternoon and departed on June 26 at around 9 am. Cons: security at elevators that required rm. Key for entry was Out..anyone could enter end exit rm. floors. At checkout the Lady at front desk never said a word to me. I told her my room # and that I was checking out. She handed me my bill and turned away. No word was spoken. Never have had this occur ever.

This place is so comfortable. Just wish they had not gotten rid of the hot tub. Room is…read morecomfortable. Check in and check out is very easy. I stayed recently and the hotel was pretty full, but I couldn't hear any of the other people who were staying there, so that was pretty nice

Absolutely horrible. Beds are so uncomfortable everything is dirty and gross. Had stains on couches…read moreand sheets and pillows. Had to go and buy an air mattress because the pullout couch was an inch thick!!! You could feel the bars on your back laying down. Not a great place to stay and and would not recommend

Rooms and breakfast are fine. Convenient being attached to event center for sure. But have stayed…read morehere 2 times now and the pool has been freezing. Bummer for the kids.

My husband and I decided to stay here for my birthday overnight after having their woodfire grill…read moreexperience in October. We really enjoyed the hotel and its technology. The rooms were very clean and spacious. The bathroom was very cleverly divided and extremely functional with a lot of convenient features. We were able to walk to my birthday celebration. Bed felt great and they even gave us a bottle of Champaign to celebrate my birthday. The only misstep was the Parking and being able to enter the hotel initially. Even though we are locals we ended up circling the block because we didn't realize valet was on Harney street. I think that should have been highlighted in our welcome emails. I also didn't like that three wasn't any hot food options between 2 and 5. But overall it was an excellent stay, I would definitely come stay again.

This place was really cool. The room and entire property were nice. They have a nice bar and a…read morecoffee stand. It's walkable to lots of restaurants. There was construction in the area so it was confusing us when we arrived but the valet was right there to guide us when we approached. Like I said great place to stay. Great service at front desk and bar.

SAVE YOUR MONEY AND DONT COME HERE…read more First of all the hotel smells and is dirty. There is a lot of parking which is nice. The carpet needs to be updated as it is extremely dirty. The room we had which was 312 was also dirty. I always check sheets before I lay in hotel beds and the sheets were dirty. The bathroom had dirt and there was food still on floor over by couch. They have a workout room which is very small. They have a pool, but no hot tub. The water is cold like Lake Michigan. They have ice machines on each floor. I probably could've slept in my car and had better night of sleep.

Highly recommend this hotel for the night before an early flight or any other reason. The staff…read morereally shone with their customer service skills and their willingness to make sure everything was perfect for us. They even let us borrow a box fan since the air conditioning in our room wasn't hitting me on the far side of the king size bed. So grateful for this team and we will definitely stay here again!

The worst hotel I've ever stayed in. Dead roaches in the stairways, mold in showers, broken beds,…read morebroken tiles falling off the walls, sweet fella at the front desk that steals from you, and a mediocre breakfast. Went with a sports team and they managed to overcharge every single family. Not just with our team, every family in the hotel playing. When addressed, the grifter behind the front desk justified the overcharge, then was reprimanded and forced to refund the families by the tournament coordinator. If you're a spots team, do NOT stay here.

I have to give this place 5 stars, based on the price and the location…read more The beds are comfortable, the rooms are very clean, and it's very convenient to the casinos - in fact, there is an indoor walkway between the hotel and the casino for when the weather is bad. They have a mini fridge and a microwave. The parking lot is safe, and although it's close to the interstate, the road noise is very minimal. The breakfast is on the interesting side, but I'd stay here again in a heartbeat!

First time coming here, needed a place to stay at and relax at. This place was a solid choice in…read morethe Omaha area. Staff here was friendly, plenty of options nearby and in walking distance. The rooms were clean and modern. The shower was definitely one of the highlights in one of my opinions. Fair selection of complimentary breakfast choices as well. Overall, good place to go too.

Horrible experience Dan at the front desk sucks he's rude and nasty he should be fired period. And…read morethey messed up our room after it being reserved since October

A great hotel! I will be returning next time I'm in the…read morearea. PROs: + Modern rooms. Reliable hot water, plenty of light, four pillows, a TV with some premium channels, a micro kitchen, and more. There were only small signs of wear. (I was in a Studio room.) + Staff. Every staff member I encountered was amazing. The only ones that didn't go above and beyond were not directly customer-facing and deep in a task. + Room service. Omg, they actually have room service every two days or so without asking. NEUTRALs: * Breakfast. Definitely met expectations, complete with constantly restocked hot dishes and one of the waffle makers. * Snack bar / mini convenience store. Great during the day, not so great at 3am when I do not want to interact with humans; there are no vending machines on the first floor. * Location. Right next to the Mid America Center (MAC).

No breakfast included automatically. No free coffee. There are coffee pots in the room, but unless…read moreyou like it black, bring plenty of cream and sugar. And, if you find that you need to do laundry there, bring plenty of quarters because the front desk hoards them and if they already gave you some, that's it. They're suddenly out. They'll sell you Tide pods for $1.00. There is housekeeping every day. I probably won't return. I'll find another hotel that has more basic amenities. Plus, you can't get a menu for the their bar/food. They'll have to photocopy it for you. The menu they have displayed isn't correct and the nice shiny one is not to leave the area. Just too many minor inconveniences for me.

This is a great place to stay. Rooms are super large and spacious. I have the King room so it had…read morea separate sleeping area with a living room type room when you walked in. Refrigerator, sink and serving counter. Perfect for those extended stays. Walk distance to downtown Old market area, heartland Park and Union station. The made to order free breakfast was a nice bonus to the perfect stay. Has a whirlpool, pool and fitness center as well. I will certainly stay here again should I pass this way again.

My partner stays here often on for company meetings. For some reason corporate always wants to book…read morethis place. She is not had a good experience yet. Last two times she came home with bug bites. This time in particular the"clean" towels had mascara all over them. Based on her experiences, I would never stay here.

Ofeila is a gem at this hotel! She made me and my family feel so welcome, like being at home. The…read morebreakfast is a great way to start your day and get back on the road. Ofeila's love of hospitality is clear! Thank you so much for the kindness & warmth.

DO NOT STAY HERE. This hotel did not provide lock on room door. When we informed front desk they…read moredid nothing. Called Best Western Customer Service they said not all Best Western are corporate owned and they would do nothing. HOTEL IS UNSAFE !!!!