After shopping for the right car for over a month, I finally made it to this lot....I took the time…read moreto choose the right car. The dealer was patient and accommodating of my time since I work during the day when most places close by 5pm. John was willing to work outside normal hours and we landed a deal on Christmas Eve. I was worried about the 160k miles on the engine--Turns out I got the best gem on the lot. still running strong 4 months later. My mechanic advised that its a solid car that should last. Performed some routine maintenance on the car which was key to resolving any concerns I had...Any issues found were quickly solved without any tools or parts before I purchased the car. I wish I started rather than ended my search here.

Scammers, liars and thieves. They sell useless cars and know it! They take advantage of people and…read moredon't return calls when they're called out on it.

I wasn't a customer, but I limped into their parking lot with my electric car dying and they were…read morenice enough to help me out with a charge and saved my whole weekend. Very nice people work here.

I thought that slippery and deceptive sales tactics were reserved for low-level, fly by night used…read morecar dealers. Apparently, this extends to franchised dealerships as well. When I said I couldn't make it, and shortly thereafter (less than 10 minutes) said I could actually stop by that same day, I was told it was sold. So had it been sold all along? Or did it coincidentally fly off their lot in the minutes that Burlington Chevrolet's manager, Brian, thought I wouldn't make it. Were they going to let me come out just to say it's been sold, all while telling customers it was available, knowing I was coming to see it? Very unscrupulous and deceptive. Brian's response which immediately shifted to a "we" response, indicates that he was well aware that I was wise to his manipulative sales tactic.

I had an awesome experience with Mike Falcone Kodye and Alex Mannino and Ian they took time with me…read moreand we laughed and joked. I did a review on the 26 palisade calligraphy hybrid abyss black and a Burlington automotive group overview in favor of 30 years in business

Thanks to Tony in the service department for getting my vehicle in at the last minute . And to…read moreChris helping me out with putting a new battery into my key remote. They were very friendly and professional.

The steering rack seals were found to be leaking on both sides, power steering fluid level was low,…read morei was told they'd top it off, parts have to be ordered and don't want the power steering pump to go bad, i checked the oil and air filter to make sure work was done before leaving,. 5minutes down the road i thought I better check they the added power steering fluid, the tech didn't, so I had to turn around and back to dealership, its always something, I come to expect it

Anyone looking to have their car serviced at this dealership should proceed with caution. Based on…read moremy experience, this place either employs extremely negligent mechanics or operates in a way that feels intentionally deceptive. I brought my car in because I heard a noise coming from the brakes every time I tapped them. I specifically asked my service advisor to have the technician thoroughly inspect the brakes to make sure the vehicle was safe, especially because I travel long distances for work. Instead, I was charged nearly $900 for spark plugs, an oil change, air filters, a belt replacement, and a wheel alignment -- yet the original brake noise was never addressed. In fact, I didn't even make it off the lot before noticing the exact same issue. When I brought it up immediately, I was told the technician "didn't hear anything." To make matters worse, after charging me all that money, they then asked me to leave the car again so they could investigate whether there were "additional problems," despite supposedly completing a full diagnostic inspection already. Unfortunately, this isn't the first experience my family has had with them. The same thing happened to my mother. She brought her vehicle in for a specific issue, was told that service wasn't necessary, then was sold additional repairs -- only to later be told the original issue still needed to be fixed, resulting in another $5,000 in charges. Middle-class families work too hard to be taken advantage of by businesses we trust to keep our vehicles safe and reliable. At this point, my only option is to seek a second opinion from an honest, reliable, and fair mechanic. Buyer beware.

As soon as you arrive you're greeted as family it's a very nice environment, the salesman get…read morestraight to the point calculating every fees which are very reasonable. Very nice folks who won't give you overpriced vehicles, I now know what dealership to come too whenever I need a vehicle. The lot filled with great vehicles

If it was possible not to give them any stars -that's what they would've received! I purchased a…read moreBMW, manufactured in 2022 from Royal Auto Group (RAG) in June 2024. The car had ~21,000 miles on it, it was still under the manufacturer's warranty and I was told by Igor that it had never been in any accidents. Within minutes of driving the car off the lot--it didn't feel right--it felt a little unstable but I was not overly concerned because I was buying it from a friend of a friend who had purchased 3 cars from RAG in the last 3-4 months. When I got a little time, I'd take the car back for RAG to take a look, but before I got a chance, my dashboard lit up with alarming warnings ie. Collision Warning System Malfunction, Initialization of driving stabilization, etc. I called Igor, the salesman, and sent photos of the warnings'. His response was "The car is fine" "You do know how to drive, right?" which I took to mean--you're not new at driving ". He then stated that I probably just needed to bring the car in for them to turn off a sensor. I told him that I would. Until I was able to bring the BMW in for RAG to assess--I decided to drive my other car, hence, caring for 2 kids with special needs requires extra planning and time that I simply never seem to have, hence, I'm always in need of a vehicle due to the demands of being their primary caretaker. When I did get the chance to bring the car to Igor--he called stating that his mechanic had done a thorough check of the car and found nothing wrong, other than it needs an alignment and suggested I take it to Midas. He then said to me "You must have hit a big pothole because the steering wheel was not straight. I responded," I did not hit a pothole." He responded, "Maybe, you don't remember it" I reiterated--"that didn't happen". I drove my car from RAG directly to Mr. Tire Auto Service in Voorhees for them to perform an alignment. Later, the tech. called and asked me if I had recently had some front-end work done to my car--I responded"No, why?" He stated that the left front outer tie rod had "play" in it (loose) and that the right front (passenger) bolt for the tie rod was missing. He stated that this typically happens when work is being done on the car and the tech. forgets to put back on the bolts. He then stated that he could not do the alignment because he couldn't get the parts. Again, I called Igor to share what I had been told. His response was," They're wrong, they don't know what they're talking about and they're simply trying to get your money", "Please bring the car back to our shop." At this point, I no longer felt comfortable with what I was being told by Igor, therefore, I took the car to the dealership where the car was examined and a report of their findings was provided along with an estimate to fix the issues. BMW's findings included a Carfax report which entailed proof that my car had been in an accident prior to me buying it, which I was never made previously aware of by Igor nor RAG. I informed Igor of the report at which time, he offered to have my car towed to RAG's auto shop and stated that they would take care of it. Again, because the trust was gone, I decided to leave my car with the dealership. I sent over to RAG the costs to repair~$2700 hoping they'd want to make things right and by doing so--pay for the charges to fix my car. They chose not to! The best advice I can give you before purchasing a used car is to get a Carfax report. If possible perform a VIN number check--in the event a car has been in a recent accident and it was reported--sometimes you can see imagines on-line of the crash and what the car looked like prior to any repairs. Keep in mind, not all accidents are reported to the insurance company, hence, some people may opt to have the work done without involving the insurance and in that case--the accident will not appear on Carfax and/or Autocheck, but, if the incident is eventually reported for example using a police report--it will ultimately find it's way on Carfax but maybe not Autocheck which is what happened in my case. It was found on the carfax report but not on autocheck which is what perhaps some of the autions and autogroups are more inclined to make use of or at least that's what they'll have you think. Never purchase a used vehicle without your mechanic (who you trust) evaluating the car and giving you the okay to proceed. Even if you have a good friend like in my case who innocently refers you to his/her good friend who works in the company or whatever the case may be --Always do your due diligence--unfortunately, not everyone like my good friend and I have a moral compass, has integrity, are honest, forthcoming, decent and want to do right by others. If I can help the next person learn from my mistakes--I've done my job. BMW's findings and invoice are below: https://app.mykaarma.com/service-cart/mpi/jQdzqfqRnalgmIEi0xverBa21Jq3wdt8zBjf0Mfr-oE/detail

Oil change $88 for my Lexus RX. Was able to be seen right away and the whole process took ~40 mins…read more Paying in cash saves you 3.5% transaction fee. They don't do body work; used to.

Came in and got a quick estimate. Staff explained everything and made suggestions. Quick service…read moreand good prices. Staff is friendly.

My experience at my favorite Kia dealership went well I looked at the all new redesigned telluride…read moreand it had fun with John Ayhan he took good care of me.

I stopped by at Burlington Kia to drive a Kia Sportage hybrid…read more I also drove a Kia Seltos to see the difference. When I came in, I told the Salesperson I was just looking around and had other competitor cars to drive. Before I left the dealership, the sales manager asked me if he took $5000 off the Sportage would that motivate me. I said let me see your offer in writing. They then told me they were going to do a market adjustment. This means increase the price above and beyond list price.!!! There's over 730 key dealers in United States. I'm sure I can find someone that will be fair not do a market adjustment and in closing I told them it's 2026 not 2020!! The days of market adjustment are over. They said the car is hard to get. Not true, not true not true not true.!! Burlington Kia will find a dealership that will give me a deal and will not charge me List price or do any market adjustments!! Time to revise the management there so they can actually sell cars and not let people walk out the door!!

If I could give this place a ZERO I would~ I am unfortunately VERY SORRY I ever bought a car from…read morethis place. The only thing that James seems to be good at is lying, over and over. He lies so much, he probably believes his own lies!~ As soon as he got his $ it was all downhill from there~ I bought my car on June 11, 2019 and it is now August 9th and STILL waiting for the title as I cant get my tags or registration until the title comes in. MY temp tags and reg expired and I was without my car for 8 days! James didin't care. He actually told me to go ahead and drive the car, the cops won't bother me!!!! is this guy for real?? The worst part about all of this is his constant dishonesty and has kept me in the dark this entire time on what the problem is with the title~~~Now not sure if someone beat me to shutting their ass down but i have been calling EVERY DAY for the past two weeks and every time their voicemail picks right up~~~ Today when I called, got a recording saying the voice box was full~~~ This is a complete joke . So much for the promise for the 2 new tires and to fix my AC~~ Been waiting on those since day one. What the hell good is an IOWEU paper from you when I can't even get you on the phone?? Didn't your training teach you that Customer Service should be your priority because without your customers you wouldn't be!!! I can honestly say this is the VERY WORST EXPERIENCE I HAVE EVER GONE THRU~ I am now in the process of filing complaints with the BBB, The Consumer Protection as well as contacting their Surety Bond Company. I know that none of the readers know me from a can of paint, lol but trust and believe I would never write a bad review if it wasn't absolutely necessary. The only thing that this dealership should do is walk away and close the doors for good. You are in the wrong profession~ Just sucks that I had to be the one to have to deal with such unprofessional people when this was supposed to be a happy time. Happy??? NOT~~~ Please, save yourself a ton of aggravation, stress, etc.,etc., and stay far far away from Genesis Auto AKA Smitty's in Burlington. You might even catch James sleeping on the couch like I did the one day!! Yea, he was hard at work alright~~~ SMDH Dawn D

I dreaded having to buy a used car form a used car dealer and the crew of Sharon, Tom and even…read moreJames (yeah, you too, James :) made the process MUCH MUCH easier than I had imagined. They not only encouraged me to take the car I ended up buying out for a spin, but to also make sure I got it up to 60 mph to really give it a test. They also encouraged me to take the car to my own mechanic in Philly to get him to check it out. All-in-all, I got a great car at a good price and only went over budget a bit. They got me signed up with a new insurance policy on the spot, AND helped to figure out ways to stay as close to my initial budget as possible AND get repairs done in a way that would end up saving me money in the long haul. In short, I'd not hesitate to go back OR to send family and friends their way. They have also been in the Biz for something like 15 years and are pretty well-versed in the ins-and-outs AND have many connections within their community. I do wish they were in PA though...I mean, New Jersey?!?!?! ;)