I've been trying to track an order from 3 weeks ago. I called twice and the person answering was very kind however he said he would call back and never did. I called back and was told the manager would con tree act me after lunch. Never did. Pitiful communications, but more importantly where is the order? read more

Placed online order for 4 dozen balls on 6/20/26 . was informed i would receive an email as soon as shipped. Funds were deducted from bank account on 7/10/26 , still no email for shipping its now 7/28/26 no email , no balls and no response to the 5 emails i sent inquiring about my order. . Lesson learned this is a trash company . Buy your items somewhere else update 8/7/2026, finally got someone on phone ( called a store). the person was super helpful did a great job ,called me back after he located my order. the order was shipped ups within 1 hr . fantastic .After all that i still say DONT BUY ONLINE the person running that for the company sucks at their job. call a store and make your purchase. read more

I ordered a golf bag for my husbands birthday 5/13 and did receive an order number. I have yet to hear back from them on the shipping date or tracking number despite having contacted them 3 times by email. Apparently they don't like to talk to their customers as there is no phone number. I place a cancellation of the order today and found the same item on Amazon for almost $50 less! I would not recommend this company for anything Kathie read more

Another negative one... I ordered a golf bag that was described as leather, but was nylon. I am attempting to return and they will not respond via email or phone. It is appearing to be impossible to return an item even though they claim to have 30 day return policy. At this time, I don't recommend buying online from this store. read more

Not sure why so many negative reviews. 100% bots or someone very upset over something they themselves did wrong and not this location. This location was awesome. Walked in with concerns in proper fit for shafts. Nick set me up with the trackman and had me hit for almost 40 minutes between 7 iron, pitching wedge, and LW. Made his recommendations, changed things around and was 100% attentive. They have tons and TONS of items for your golf needs and have an extremely knowledgeable staff. Thanks for setting me up and making me feel like my questions and concerns mattered. Will recommend to anyone. Thanks team read more

I ordered a hat on July 4th and received confirmation of sale. On July 15th I sent an email requesting an ETA delivery update. It is July 18th and I have not heard from them. read more

Horrendous customer service. I have been trying to return and order for weeks. 3 emails sent. When I call the phone number and request to speak to someone, it prompts me to send an email. read more

Buyer beware as while ***perhaps*** this merchant has a reputable brick and mortar business, their online store is illegitimate. I placed an order on Jan 4 and payment was immediately taken via PayPal. There was no indication my order would be delayed. When they actually responded to inquiries (inconsistent) they changed the order delivery dates which were presented with a 10 day delivery span. My last effort to reach them was 4 days ago via Messenger. Auto response suggested someone would be in touch shortly....4 days ago. read more

I ordered 3 hats and a grip from their Website at (www.fairwaygolfusa.com). Made a credit card payment, they sent a email back with an order #. Here's where it kinda falls apart. I made sure to only order what was "in stock", but on my invoice it showed only one item being in stock. So I called the phone number, that does nothing and goes nowhere... no one will answer, its just a recording that will never route you to a person. So next I detailed all the inquiry info on their website under "Email Customer Service" form. Which also does NOT work and will not send. I spent 30 minutes trying to get it to work. NOPE. I then found a way to Email directly to a valid email address (support@fairwaygolf.com). Got this back, "Your request (575**) has been received and is being reviewed by our support staff." The next day I got an Email "your order is on the way" (it wasn't yet). Then after that, an email saying my order is being prepared. Next finally a tracking email with UPS tracking. I DID get the stuff ordered, it was packed well, fairly priced and ultimately came on time. BUT.. If you have to return something or you need clarification on an order, forget it. That's not happening. read more

DO NOT BUY, FRAUDULENT BUSINESS I placed an online order with Fairway Golf USA a month ago for an item that was supposed to be in stock. I got a confirmation email and they took my money but have still not shipped the item I have paid for. I have emailed customer service 4 times and have not received a response. If you call their phone number the automated message for online orders directs you to send them an email with questions, there is not an option to speak to a rep. If you call their "airport" store phone number nobody answers. If you leave a message nobody calls you back. Called their other store phone number and I actually got to talk to someone who told me he only handles their business in Japan and there was nothing he could do??? He said to call the airport store and someone would answer. I've tried multiple times and nobody has ever answered and nobody calls back after leaving messages. If you want to give them your money and get nothing in return then you should buy from them. This Is a FRAUDULENT business, trust this review and DO NOT BUY from Fairway Golf USA. read more

DO NOT BUY A LAB PUTTER FROM THEM! I ordered my lab from them and they sent it to someone else and i obviously received his one. After a week support finally got back to me and asked if i could pay for the putter to be shipped back and they would reimburse me. When i finally received my putter it had chips and scratches all over it! i am now getting no response from customer support again and they still have not reimbursed the shipping fee. read more

Hide and Wayne are very helpful and knowledgeable. Hide has helped me with my swing and lenghtened my wedges I bought from them.. Both Wayne and Hide really know there golf.. Good people!! Rick ""Tin Cup" Diaz read more

Ordered a TaylorMade PUDI bomber iron on Thursday after TaylorMade website was sold out until there Friday release at 9am PST. I payed $419 on your website order confirmed on Thursday just to have peace of mind I got one. Look on Friday evening now the club I ordered is $619 so you must have had some stock to still be selling. Saturday afternoon received an email sold out refunded purchase. I'm sure you're a great company because you had good reviews but this was pretty lame. It seems like you guys got greedy when I was already paying $120 over the retail of $299.99. read more

I went in for my first fitting and Easton took great care of me, he didn't try to up sale me on any new clubs and instead look at my swing and made some tweaks to my loft and lie angles. Change my ball striking significantly, from now on I will only go to fairway golf for all my golfing needs. read more

Ordered a putter cover on Friday. Order confirmation page does not show any order info and once you refresh it disappears, so there is no way on the phone to view your order except email. Never received my confirmation email but was charged. Called Saturday, Sunday, and Monday during their customer service hours, no answer. Got an email back on Monday saying I spelled my email with a .con so they charged me but never started the order. Now sold out and can't buy anywhere so out of luck. Refunded read more

These guys are awesome. This is the place to bring your golf equipment to when you need work done. They also carry anything you'd need to play. read more

Fairway Golf USA is the only store I want to buy golf equipment from now on. I was hesitant at first to order because their site seems a little outdated and didn't know it was real. After discovering they have an actual store, I placed an order on a set of pre-owned Mizuno Pro 245 irons. The next morning I got the unfortunate news they had sold them in store. BUT they were so kind enough to offer me a BRAND NEW set at no additional cost!! I've had orders cancelled before with similar situations, this just goes to show how great this store is. I've already recommended this store to all my friends who will be looking to upgrade their irons soon. BIG THANKS TO FAIRWAY GOLF USA and their team that handles online orders. read more

exceptional service very knowledgeable very helpful. Definitely recommend you come and visit these guys and check out their stuff.

First and foremost, the selection at Fairway Golf little italy is awesome. Whether you're searching for the latest tech or timeless classics, The team here is comprised of avid golfers themselves, always willing to share their expertise and help you find the perfect gear to enhance my game. Their personalized recommendations and genuine passion for the sport creates an environment where all I have to worry about is finding the clubs that best suite me. In the Past couple months I have had a new fitting for Mizuno Iron which went fairly well. and couple weeks ago I had a Game changing driver fitting with Ricky we checked all the boxes, distance ,accuracy, new flex(upgrading from regular to stiff). I had a lot of question and they were all answer with plenty of data backed responses. lastly I was really hoping to get a custom shaft that you don't usually see in store and , within minutes they were able to find the shaft (Kali blue 60s) and ordered my new driver with ease. I definitely will be coming back here for my next purchase or to just sample the latest wedges ,and Hybrids. read more

Headed to Fairway Golf to get some new irons. I've had varying levels of fitting quality at the bigger box stores but these guys are the best. Trackman, premium balls, and a wide selection of shafts and irons that you can try out. Ricky and Rodrigo helped me from start to finish and were awesome the whole way. I'd come here all day over places like Golf Galaxy. 5/5 read more

You will very likely have a good experience if you trust these guys. I have been in the industry for 38 yrs and played international tournaments a junior golfer, played collegiate golf, and even years of mini tours...and Easton and crew did not disappoint. They were able to have an educated conversation with me and meet my needs in full without even seeing me in person. And then the manufacturer made an error with the order, and they saw it through to make it right. They really seem to have your best interest in mind. If i were you i would give them your business, i know in the future they will get mine. read more

I went in to have one club re-shafted and all of my clubs re-gripped. Inventory was low so Riley ordered the shaft and gave me a reasonable timeframe to have it finished. The grips I'd wanted were sold out, so rather than a midsize grip, I decided on a different, regular-sized grip with a couple addt'l wraps underneath. Riley called me an hour or two later to explain some additional issues going on with my irons he found once he'd removed the grips. This was something he didn't have to do but I appreciated greatly. The following morning, I went to pick them up and Riley had called over and acquired all midsize grips from the other location and shown up early to work on them. Amazing service! What an awesome surprise. I see a couple negative reviews of this place and it's insane b/c they're literally complaining about things that were out of stock taking a long time to ship. That happens anywhere. Inventory runs out. Get over it. It's not unique to your experience or to F.G.'s service. They didn't have either of the products I wanted and I still left happy and with something better than I expected. If Riley or Noah are working when you go to Fairway Golf, you'll have service that exceeds expectations. I am eager to get back and get fitted for a new set of irons in the future. I'll never go to another big, corporate, soulless golf store as long as I'm living in SD. Thanks guys! read more

Went in for a fitting and had a great time with Hide. I wanted to get a fitting for everything but was too tired after trying a lot of drivers and irons. He is very knowledgeable and has all the technical information to help you get the best fitting. Since my fitting I have passed along this to two of my friends who had a great fitting as well. read more

A nice and friendly staff, fair pricing and quick service. Best local golf shop for equipment and golf services.

Had a fantastic experience, from talking on the phone about what I need to get done to getting my putter re-shafted with a stability shaft. price was fair and job was executed flawlessly thanks too chuck and the young guy that was there, great experience and will make this my golf store. read more

Everyone at the store was extremely helpful! They have a wonderful selection of clubs and products. Love to support local golf stores instead of the big guys! Will definitely be coming back to get some clubs for my son. read more

Best customer service I've ever experienced in a golf shop. Everyone was very professional and gave me more golf knowledge than I could have ever anticipated. Ricky and Chuck did a great job helping me find what I need and Hide was super helpful with my new golf swing. I will never go to another golf shop again! read more

Great service. Instead of $700 for a new driver I spent $125 for a new shaft and fitting! More concerned about helping you improve than taking your money! Thanks Chuck and all the fantastic staff read more

I looked everywhere for a specific Callaway driver head cover, and it was sold out everywhere (including Callaway website). I found it on Fairway Golf's website, and my parents happened to be in the area on vacation, so they stopped in and purchased the driver head cover (as well as a few other items). My mom left her ID on the counter, and was 2+ hours into a drive back home when I received a call from Fairway. They were able to trace my call earlier that morning (checking the in-store stock for the specific item) to my mom's ID from her purchase of this unique item, and called to notify me she left it behind. My parents were not able to turn around at that point, and the store employee helping my mom (shout out to Hide!) offered to send my mom's ID in the mail that day. We are so grateful you went above and beyond to not only provide a difficult to find item, but also to help my mom get her ID card back. Thank you SO much! read more

​ Bought the bag. Cozy did not fit my bag correctly. Tried to send back but still haven't gotten the postage to send back. Called them eight times and still waiting for it read more

Would leave zero stars if possible. I ordered a push cart from them. Their website showed it in stock. Payment was processed immediately. After a week and no notification of shipping I asked for a status and told it was out of stock and would ship within 2 weeks. No updates, when that date passed, I contacted them and asked for a status or refund. Was told, it will ship the last week of the month (2 weeks further out), end of month passed and still not shipped, (Website still shows it in stock). I contacted them again and they said they will issue a refund in 7-10 days. There is no excuse for that. You have held the money for 45 days, its electronic, process the refund immediately. Thru the whole process they never informed of back orders, delays, nothing. I was the one who always had to initiate contact. There are lots of options out there. Stay away from this one. read more

Always go to purchase my boys sports wear and gear . Never had an issues always someone to help in finding what we need even calling other stores to find if they didn't have it at this store . And what we love isalways finding some for our self and read more

My son never asks for specific gifts for his birthday. This year he did! It was a putting alignment aid and I purchased it at this store. They shipped it almost two weeks late and we missed his birthday. To make things worse, their customer service department is terrible. They want to deduct the original shipping cost and have us cover shipping back. Maybe they should just ship orders on time! read more

Absolutely terrible company. Shipped our online order which was a gift ten days late and we missed the birthday. When I asked requested a return they said I would have to cover shipping back. No chance! Will never be back! read more

Ordered a Callaway wedge that was listed as in stock. I received an order confirmation email immediately. After 1 week with no updates I reached out via email to see what was going on. They replied and stated that the wedge was out of stock and suggested an alternate which I was not interested in. I was bothered by the fact that I had to contact them to find out the club I ordered was out of stock and that they did not notify me sooner. Very poor customer service, I would suggest going with a more reputable and trusted retailer for golf clubs. First time and last time dealing with them. Obviously their online inventory is not accurate and as stated above the customer service is not up to par. read more

spend your money anywhere else but here and beware of anything they have advertised they won't honor it! I have been shopping for new clubs and came across fairway golfs advertised price on a set of clubs I wanted and their advertisement said "price drop" and it was a very good price I called to order the clubs and they would not honor what they advertised I sent them pictures of what their advertised price was I even showed them pics that were not from their site that their price was the best and they still wouldn't honor what they advertised they even hung up on me when I tried to order what they advertised. they tried to switch me to a price way higher than what they advertised and wouldn't honor what they had posted and it was posted under a price drop against 5 other companies and still wouldn't honor it ! mid I were you I would not buy anything from this company they reputable and won't even stand by what they advertise I have saved the pictures of their add and plan to do something in my state about it I tried to work it out and all they did was back pedal and try to switch me to something way higher than what they advertised . they even had it listed within another comparison site and still wouldn't honor it i would stay clear of a company that advertises something and won't honor it ! Don't buy from them or trust what they advertise ! This is my first review of this fairway golf company that doesn't honor their advertising ! I will now go to every other review site I can find but spend your money somewhere reputable! read more

Fairway Golf USA - Golf clubs advertised as a price drop they would not honor - Golf Equipment Near Me - San Diego, California

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A no frills, raw, golf shop with gear heads working there. This is a place that can turn down ferrules, save grips instead of trashing, match swing weight, etc- the club builder and main guy is excellent. Was in SD for a few days and had them do a bunch of work for me, they were fast, reasonably priced and most importantly high quality work. Wish we had a shop like this in NYC. read more

Very COVID safe, masks, etc. Quick service, re-gripped 5 clubs while we were waiting. Plus had a great sale, Footjoy shirts for $37, golf hats for $11. Pleasant , friendly staff read more

I bought my Gmax Ping set here. Hide Nikagawa san helped me from start to finish. Check my swing. Measure my lie angle. Choose my club shaft & grip. He's so knowledgeable, kind, patient and pleasant. Top rated. He informed me regularly about the order. He also researched and got me better shafts for my standard driver and woods. For a beginner I'm fortunate to run into such a salesperson. Thanks Hide. read more

I cannot put into words how awesome this store is and how the staff treats everyone who walks in the door. Dale is an amazing fitter who is honest and gives you what you need rather than just "selling" you expensive new sticks. They have an awesome selection of everything you need, including tons of new hats. Pete and the crew are always willing to help and make things right for you and your clubs, at a low price. I am a strong believer that customer service makes a brand/business and they go above and beyond. I recommend them to everyone in San Diego!! read more