Falcon Auto Body was very courteous and professional when I took my vehicle in for repair on my rear bumper and trunk. I was provided with an estimate and kept informed on the status of my vehicle througout the entire repair process. They completed the repairs on my car two days early and the finished product was better than new. Will definitely go back in the future if need be. read more

Got in a little fender bender finishing up some ride share rides in the am. I got a quote from another shop and Falcon Repair matched it with an additional 10% off through emails. Turn around was about 5.5 days which was faster than I expected. Car honestly looks better than it did before the accident. Couldn't be more satisfied with the work done. Will definitely return, quick response time, and quick turn around, what more can you ask for? read more

Falcon Repair - Body Shops Near Me - Chicago, Illinois

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Gilbert helped out with all the servicing with my car and he was the difference maker when I was choosing an auto shop for my repairs. Recently got hit while I was parked in the parking lot of Walgreen's and State Farm was the company that handled the claim. Falcon Repair is one of the shops certified by State Farm and I was choosing between here and Euro Collision. After going to both locations, I ended up choosing Falcon Repair because I felt that Gilbert was more personable and kept it real with me in regards to all my questions. I had some extra things that I wanted fixed such as a dent and some scratches, which he took care of for a small fee in addition to the insurance claim. When I got the car back it looked buffed and shined...good as new. Would definitely come back. Side note: Hertz is the company that State Farm uses to transport you to and from the shop and rental location. They contract with Lyft and for some strange reason it takes 20-30 minutes for them to contact a driver for you. Be prepared to wait. That or call it in early and pretend that you are already at the shop. read more

A school bus backs into my Jetta; knocks off my passenger side mirror & dents my door. Poor thing is cursed, but JR & Falcon come through for me once again! 1, 2, 3 and I have her back within a week. They handled all the paperwork once again, everything was explained and I'm not having to drive with my mirror dangling & door dented; like nothing ever happened! Even more impressive this time around is listening to transactions occur, I appreciate JR's professionalism and will always recommend him to anyone that needs collision repair. They're awesome! I'll post pictures ASAP. read more

If your looking for a quality repair shop choose Falcon! Gilbert and his team are the absolute best, I'm writing this review because when i'm researching anything I always check reviews and i have to share my wonderful experience especially for something like this. I was in another car accident new years day and my entire back and side of my car was totaled about $6K worth of damage so i didnt hesistate to reach out to them again. My car was fixed in less than 30 days looking brand new. Gilbert is always prompt with responses to my questions/concerns and my car looks brand new. I appreciate him and the shop so much. thank you! Desiree Fortineaux read more

Let me see...where do I start? Well, I was hit by a Chicago salt truck and the City's claim specialist assured me this was going to be a smooth, easy process. Gilberto warned me it would not be and that I should file with my insurance and let them figure it out. I cannot say how much I regret not listening to him. Despite that hiccup, he was great to work with and kept me very informed along the way. Once we got passed the red tape, his team did an amazing job with the repairs and even buffed out another scratch unrelated to this accident with a very quick turnaround. They also gave a great wash and it looks brand new again! Great job! read more

Was referred to this shop from a tow truck driver who picked me up after my car accident. Luckily they were a body shop with my insurance. Fast turnaround and guaranteed the timeframe. Also easy to get ahold of and they will also reach out quickly via email. I'd recommend them and will definitely go back if I need any work done again. Great customer service. read more

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I had my Mercedes GLK for 2 years and the paint began chipping off the front bumper since it hadn't adhered properly. Out of warranty, I had it quoted at multiple shops in the city for almost double what Falcon charged. They did the job the right way - sanded the paint off, primed, repainted multiple coats, and sealed the bumper. The job took a little longer than Expected, but the color matched perfectly and I know it was done properly to avoid future issues. Wont hesitate to bring my car to Falcon for future repairs read more

Falcon Repair - Body Shops Near Me - Chicago, Illinois

I was in an accident and I didn't have any damage to the body of my jeep, but the wheel was hit and the tie rod was bent. Falcon was able to get aftermarket parts for my 2000 Jeep Wrangler and did a fabulous job repairing my vehicle. They also checked other parts of my old car which were also worn out and now my suspension and ride is much better than before. I did have to take the car back because the alignment felt slightly off and they fixed it immediately and with no additional charges. Both Gilberto Jr and Sr are very nice and took the time to walk me through all the needed repairs and even showed me all the defective parts that needed to be replaced, and also handled my insurance claim quickly and easily. They even offered me a ride home once I dropped the car off. I would highly recommend Falcon, they are honest, thorough and easy to work with. read more

Just picked up my 2011 Toyota Rav4 and everything looks great! Falcon replaced my rear bumper and also did a great job on an interior detail. My car actually looks brand new inside and out! Great customer service as well! The team was very accommodating, professional and reliable. I paid out of pocket and used a Yelp deal but it's nice to know they are also an approved shop for State Farm. I hope not to require body work any time in the near future but since things happen...I'd definitely choose Falcon again. read more

Found this shop on Yelp due to my car needing some body repair. Spoke with Jr and he had me bring the car in for visual inspection. Was very polite, professional, and even showed me some stuff I didn't notice at first. Very thorough even for a visual inspection. Told me I could bring it in the same day or next day. Car was done before the date Jr had told me, so that was a pleasant surprise. Car came out great and looks like nothing had happened. Would definitely bring my car here again if anything were to come up again. Pics provided for proof as well read more

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The best hand car wash around! They always do a thorough and detailed job cleaning my car. It's also quick but not rushed. The business owner is nice and trustworthy. My car came out sparkling and smelling good... I'll be back every weekend now. read more

Had an accident once and took my car here for repairs, they did an excellent job and this has been my shop to-go too ever since.

They are nice people they were super fast, helpful and they did a good job . I would recommend this place read more

My son was in what i thought was a small fender bender, in his 2012 Nissan Altima. One of the auto shops from the neighborhood recommended me to Falcon. Once in the shop the owner told me that the trunk was shifted to the left from the impact of the other vehicle. It took them seven days to fix my car.. EXELLENT WORK, when i got my car back it looked great. Like the accident never happend, and they also washed my car. The staff was all very proffesional, starting from the girl in the office to the nice gentleman that brough my car to me. Very respectfull.!! I will difinitely be recomending Falcon Auto body to my friends and neighbors. read more

Just picked up my car, which got body work done at Falcon Repair. The folks there were very responsive and helped work around my busy schedule. I dropped the car off on Monday and was able to pick it up on Friday. They walked me through all the work that happened, provided an itemized invoice, and worked with StateFarm seamlessly throughout the process. They even cleaned the inside of my car. Thank you very much Falcon! read more

I brought in a BMW SUV that needed a lot of work done to the body of the car. Jr(owner) was a great communicator throughout the process. The work was done quickly while still being great quality. I highly recommend Falcon Repair! read more

This place was wonderful. They fixed my car very well and very quickly. I would highly recommend this place. Jr (I think that was his name) was awesome and very professional. read more

Gilbert is a very dishonest business person. He kept us waiting three hours for an estimate and to retrieve our car and charged us nearly 70% more than the quoted price. If you need repairs done, I'd highly suggest checking out Erie Lasalle Body Shop (literally next door). We got an estimate from them and should have gone with them too if we had known how dishonest this business and its owner are. read more

Well, there was never a point that Gilbert Jr. made me feel uneasy about the total cost of damages to my car. He was very upfront and honest. Since this was not an insurance claim, I was paying out of my own pocket, he understood the importance of keeping costs down without cutting corners. He made a very detailed list of things that needed done and stuck to that without adding any extra charges in the end. He communicated extremely well and addressed every concern I had. In the end, my car looks better than it did in the beginning and the work seems to be of the highest quality. There is no doubt that I would recommend Falcon Auto Repair to anyone. If you want the experience of working with a body shop that makes you feel comfortable and not as though you are getting ripped off, then Gilbert Jr. is the guy to call. read more

My experience here was nothing but positive. All the employees are very friendly and you can tell they really care about their customers. Definitely coming back here for all my mechanic needs. Highly recommend! read more

My Murano was ready today. Gilbert walked me through all that was completed to restore my bumpers and reconnect my front end collision system. My car is pristine again thanks to the hard working staff there and their talents. I would recommend them hands down as fair pricing and top work. read more

I highly recommend Falcon Repair they did an amazing job on my Lexus. They hit my new car and was skeptical as to where to take it. They did a fantastic job and JR was very helpful and kept me updated on everything he was doing. The finished job looked amazing. I couldn't even tell where the damage was originally!! I had an incredible experience. read more

I had minor damage (scratching and denting) in the rear bumper of my 2013 Chevy Cruze. After three other shops in the Chicago area told me I would have to replace the entire bumper and that plastic bumpers were not able to be repaired, the guys at Falcon said it would be no problem! I picked up my car today, two days earlier than they had originally told me it would be ready, and it looks like new! Very happy with the work, professionalism, and timeliness! read more

The absolute best in the business always my go-to guy for all my car repairs quick fast and in a hurry efficient work....thank you

Jr and his staff have been more than helpful since day one. I was in a front end collision accident earlier in the month and the staff walked me through the entire repair process. They always kept me up to date with repairs and expectations. I look forward to working with them again for non-accidenr related events. Check them out for sure. read more

These guys are amazing! They're Great at what they do. Took my 2015 Jeep Patriot after an accident both doors and front fender were in really bad shape. Just picked it up today and Iet me tell you my truck looks brand new everything looks Amazing every little detail, down to the paint is just incredible! Great Customer Service.. thanks guys! read more

I had to have my SUV repaired due to an accident and this place was on the list of certified repair shops. I didn't expect much out of the ordinary, but boy, was I wrong. They got my rear bumper fixed in 1 day! I have never had any repair facility work that fast! read more

Car looks great! Had a groupon but normal pricing seemed a little expensive. The employees were very nice. The people I had spoken too said it would be a 4 hour process but it only took an hour and a half so I was a little confused about that. read more

Once again, I had damage on my Lexus and also to our mini-van. We brought both cars to Falcon to be fixed. The repairs were done quickly, on-time and expertly. Gilberto and his staff provide excellent customer service and do great work. We wish we didn't need to use them so often but are happy that we have a great place for our car repairs. We highly recommend them. read more

I've brought my wife's car here twice in the last year, once when someone rear ended her new car and then a week ago when some idiots scratched and broke the side mirror. It's a 2015 Nissan Rogue with pearl white paint, so I wanted to go somewhere I knew would do the best job with paint. You cannot tell that any work has been done to fix the car, that's how good of a job they do here. I highly recommend. read more

In 2014, I was in a car accident. After careful review and research I took my car to Falcon Repair. During this difficult time, Jr and Nancy made my experience less stressful. Nancy returned our calls on a timely fashion, she was patient and very informative. Falcon handled the car rental and dealt with the insurance because they exceeded the allocated amount. Overall, it was a great experience! In 2015, I was involved in another car accident and since Falcon did an awesome job the first time around I took my car back to their shop. I even had Falcon Repair fix some rust spots in my car aside from the accident. I did notice that Jr appeared to be busy and with lack of space due to not having the shop across the street. As busy as they were, they remained patient and professional. The same day I picked up the car from the shop I noticed the rust I paid for to get repaired was painted over. I brought the rust to Jr's attention. I had a car rental at the time and suggested they repaired the damages, but Jr didn't have time and room for my car. I understood his position and I didn't pester. Jr did recommend to bring the car back another day because he could get the job done in just "one day". Since I only have one vehicle, I called the shop and spoke with Nancy to schedule a time for the repair. Nancy indicated the repair could not be done in the weekend as the shop is closed. I delayed the repairs due to work, school and family conflicts. In July of 2016, I stopped by the shop to schedule a day to have the shop honor their warranty and spoke with Sr as Jr was not in the office. Sr evaluated the rust and called Jr. Jr suggested I drop off the car on Tuesday. I was unable to drop off the car on the day indicated because of work. My wife called the shop and spoke with Jr and explained the situation. Carla, the receptionist indicated Jr would arrive after 10am and to call back then. My wife did, but Jr still hadn't arrived. My wife left Jr a message, but he never returned her call. Finally, my wife got a hold of Jr and he seemed annoyed during the phone conversation but suggested the car be dropped off early in the morning to have the repairs completed. My family and I dropped off the car at 9:00am as indicated and Sr received the car and said they would do their best to have the car completed in one day, but was unlikely. At 4:45pm, my family and I stopped by the shop to pick up the car but Sr became aggravated with us. I explained to Sr that his son clearly indicated the job will be completed the same day and that I needed my car to go to work. Sr said he wasn't aware Jr gave us that time frame and we would have to deal with Jr about it (Jr called in sick the day we dropped of the car so he wasn't in the office). Sr said it wasn't his problem how I was going to get to work. I asked my my keys because I was no longer interested in their business. Sr became angry and mentioned the fact that he had not seen the receipt for the payment back in 2015 and that if we took the car he would never honor the warranty. Sr didn't allow me to explain the discussion I had with Jr because he continuously spoke over us. During the ongoing discussion, Sr brought up an interesting fact because according to him an average working day consists of 8 hours, but Sr indicated his repairman did not arrive to the shop until 10am. Excuse me, but what kind of shop are you running if your employees arrive whenever they seem fit and the shop is closes at 5pm! Overall, Falcon does an awesome job when insurance companies are involved, BUT Falcon does not have the time or space to honor warranties. Gilbert Sr. not only disrespected my wife and I in front of my daughter which was unnecessary and unprofessional. Jr clearly said the job could be completed in one day and that he would be in the office when we drop off the car, but they were all false statements. Perhaps if the repairmen were in the shop a full 8 hours the job could've been completed. Also, Falcon Repair does not accept any credit card payments, all payments need to be in cash. read more

They don't take Credit Card payment, and didn't disclose it upfront. They did hold my vehicle "hostage" until I could come up with the cash. Don't go there unless you can pay in cash! read more

2nd time using Falcon. Last time was fairly major repairs on my car and they were nearest shop covered by insurance. This time it was some minor repairs on my truck and out of my pocket. Door handle replacement and hood latch repair. Jr. gave a quote last week that matched a dealership quote, I dropped off this Monday, they had everything done Tuesday. Friendly, fast, oem parts, showed me old parts they removed, no games. And walking distance from work which is nice. Many thanks for the good work and great service. read more

On Sunday January 14th I was involved in an accident with my 2015 Kia Optima, my car sustained significant damage. My vehicle was towed and was taken to Falcon Auto Repair in the hands of Jr who is the actual owner. Jr called me on the that business day and assured me what was going to happen to my vehicle since I had never been in an accident before and I was so shaken up with all that happen. Jr estimated the damage and specifically in detail expressed to me how long it would take. I can honestly say there was so much damage to my car I really thought it was a loss. He indicated approximately 30 days but he would keep me in he loop hole as we went along. My vehicle was ready in exactly 3 weeks . I was so worried that my car would not be the same and even considered trading it in. Jr called me every four days to let me know what was going on with my vehicle I was so impressed with his professionalism and knowledge of his profession . On February 3rd I picked up my vehicle and I waited 30 days to write the review so that I could determine if my vehicle was the same. I can honestly say my car rides so smooth and rides like I just drove it off the showroom. I am elated that my vehicle is absolutely 100 percent back to normal. Anyone that know me , know the pride I take in my vehicle and I would wholeheartedly always bring my vehicle to Falcon Repair and I would advise all family and friends to do the same. There work ethic and professionalism are superb. Thank you JR and thank you for introducing me to your dad also..... read more

If negative one million was a choice, I would rate it negative one million. I am devastated to report this place as such, as I feel like a taken fool and thought these were some close friends. However, after I purchased a vehicle from them and immense things started failing in the car, it was apparent I was duped in to believing I purchased a used working vehicle, which, instead was the epitome of a lemon!!! Who would need enemies when you have friends like these? I would rather give my money, time and trust to Uncle Sam than this horrid, "shop." Go here if you want to be taken advantage of, lied to, and put in harms way by getting your vehicle touched by incompetent, "practitioners." Not only was my vehicle not fixed, they blatently ignored safety issues with my car. Thank God my family and I did not die or blow up. I bet a high school auto class would have done better and had more integrity. Never again. Warning the public. read more