lousy service, just tried to return a small light bulb but they didn't take the return because the…read morecardboard packaging was ripped. if you don't take returns on ripped packaging, make packaging you don't have to rip to get the product out. teller was grumpy too!

The item I was looking for was first searched on the website…read more The price was fair, called Baskins to see if in store for pick-up, gave product brand and Ace internet price, phone reply, we have it but was not Baskins price, they wanted $20 more. Got them at Target, saved $45. Buy local not in Harwich port.

Great selection and service. I've been shopping there for close to 10 years. Their staff is great…read moreat making recommendations.

An excellent local hardware store with a knowledgeable and super helpful staff. They always go out…read moreof their way at to make sure you find what you need and also make sure you don't buy something that may not work for you.

A Paint + Hardware + Service you deserve Store. Very friendly, but much more…read more They pack the store with good merchandise, they listen, and they always help. I live in Chatham and the great service happens 7 days a week..

Great service and if they don't have it maybe they do at their harwich store…read more Happy to have a good hardware store in chatham again after years of the poorly run imposter that it had become.

As others have noted, the people working here are very knowledgeable, super helpful, and friendly…read more Fortunate to have this store nearby, had just what I needed on a Saturday at 4:45 (right before closing) and saved me from driving farther. And glad to support a local small business.

Good service. Nice people. I like hardware stars the have all the hardware you need, but also some…read moreother interesting things on the side.

Very helpful and accommodating. Will be back. Convenient to anyone staying in seaside cottages.read more

While I was in the store, Matt insisted that answering the phone should not be part of his job. He…read morestated that the people that call sound stupid and they take too long to explain what they want. Cynthia laughed but I'm sure she regrets it now and was apologetic when confronted. Matt was unapologetic and very confrontational.

I have to commend Aidan for his pleasant and helpful service today at Baskin's Ace Hardware. I came…read morein needing some help removing a piece on my sprinkler, which I have been trying to do for months without success. He stepped right up went out back and got it done with some effort. Thank you Aidan. You are an excellent example of customer service.

How do I describe this store......A little bit of everything and not enough of anything. I very…read morerarely leave this store with exactly what I need. Unfortunately it's the only game in town. Additionally, the listed closing time on Sunday is 4:00PM. I was there at 3:00PM but they already brought all the power equipment inside and the isles were blocked off. I really hate this store!

Thank you Paul - best employee ever! very knowledgeable…read morevery kind great resource for all house projects

Purchased grill, promised a delivery date and it never was delivered. No phone call stating it was…read morenot being delivered. Met with manager who blamed a long time employee. Manager basically didn't care stating that s$&@ happens. Made no attempt to reconcile situation. Not a fan of this store.

I am not sure if Cathy who works in doors had not had her coffee this morning but she could not…read morehave been ruder. I was asking about Anderson screen doors as I am looking to put one on my house. She could not have been bothered to help me find what i was looking for. You can be sure I won't be purchasing a door from them or anything else for that matter. Judging from the other reviews it looks like maybe they need to have some seminars on pleasant customer service.

I'm in the store prior to 1 pm on a Saturday (I believe site says open until 5pm) when the lights…read morestart being turned off. I asked someone at the counter for assistance and I was told that they close at 1pm and everything was already locked up. It wasn't 1 o'clock yet so shouldn't they have still been open?? Not first time I've had to deal with an uninterested Hinckley employee. Very disappointing.

Purchased some items for our bathroom renovation, including some cool metal mussel shaped cabinet…read moredoor knobs. Pam in Kitchen & Bath was super helpful without being pushy. I couldn't make a decision on the spot, so I returned later that afternoon. She went above and beyond what was required for a custom order. Follow through when order came in was fantastic. It pays to shop local - I hadn't been in that store for years, but I will certainly go back!

guy at the lumber yard was a complete asshole. came in with 45 minutes till close and he wouldn't…read moreeven let me check the boards out. I knew excatly what I needed and he told me to come back in the morning. have some respect and help someone out, I would've been 5 minutes