I was looking for a new dentist after moving to the area, and Dr. Fletcher's office looked…read morepromising based on the reviews. Unfortunately, my experience was extremely disappointing. They scheduled my first appointment incorrectly, then called me on the day of, confused about where I was. We rescheduled--but when I arrived for the second appointment, I was told I didn't have one. In fact, they had no record of me in their system at all. Their next available slot? Three months out. I'm sure Dr. Fletcher himself is a great dentist, but I'll never know. His front office is so disorganized that I lost time from work and gained nothing from the process. If you value your time and want a reliable appointment, I'd steer clear--at least until they get their scheduling under control.

We drive across the metroplex for this team of professionals. Wonderful service and care.read more

Doctor Robinson is amazing. The staff is friendly too. However they're very deceitful on their…read morebilling. I went in for a ROUTINE cleaning which is fully covered by my insurance. They charged me for something else entirely. They have a policy in which they will charge you full price upfront for services and the insurance would reimburse you. This should have been my first clue, that something fishy was going on. Long story short they charged me and arm and a leg for something they DID NOT DO and something they knew my insurance won't cover. Please avoid this place unless you don't mind paying hundreds of dollars for routine cleanings.

I Love Dr Robinson and all the support staff. My husband and I have been seeing them for years and…read morehave referred multiple folks who have all had great experiences too. I am a very nervous patient. Hey, Im British so its probably a pre disposition . Everyone does a great job at making my visit pleasant. Today I even had a filling done with no gas or medication. (That's a big deal for me) and the process was both fast and comfortable. Thanks Dr Dena, you're the best! x

I had a very disappointing experience with this office after being a patient here for years…read more I was charged a cancellation fee that I was never clearly informed about beforehand. When I called to discuss the charge, the manager informed me that the fee had accumulated to $250 based on the number of times I had rescheduled appointments. This was surprising, as I was never made aware that simply rescheduling would result in accumulating cancellation fees. To her credit, she later offered to waive four of the five fees and only charge me a single $50 fee. However, my concern was never just the amount. My concern was that the policy communicated to me stated that a $50 fee would be charged for no-shows and same-day cancellations. The messages I received did not state that patients would be charged $50 simply for rescheduling appointments, nor was I aware of any policy allowing fees to accumulate in this manner. Because of that, I did not feel it was appropriate to pay a fee that I had never knowingly agreed to. I have copies of the text messages sent by the office, which state that a $50 fee will be charged for no-shows and same-day cancellations. The messages do not state that patients will be charged $50 for rescheduling appointments, nor do they mention fees accumulating with each reschedule. During our conversation, the manager claimed the text referenced a 24-hour cancellation policy, but the message I received does not state that. When I questioned the charge, the manager was rude, sarcastic, and dismissive of my concerns. At one point, she essentially ended the conversation with, "Call us back if you have the money." She also hung up on me, which I found incredibly unprofessional. She instructed me to contact the corporate customer service number regarding the issue. However, when I called, I was informed that each office handles its own fees and has discretion over whether to waive them, meaning there was nothing corporate could do. When I called the office back and explained what customer service had told me, the manager responded, "Yeah, I know." This left me feeling as though I had been sent on a pointless runaround, since she already knew corporate could not assist and that the decision rested solely with the office. What makes this even more disappointing is that I have been a loyal patient for years. I have maintained their membership plan for the last several years, regularly returned for my routine dental cleanings and maintenance, and was planning to schedule additional, more costly dental services with this office in the future. Unfortunately, the way this situation was handled has completely changed my perception of the practice. Because of this experience, I will be taking my business elsewhere. That's unfortunate, because this issue was never about refusing to take responsibility it was about wanting transparency, fair communication, and respectful customer service. Instead, I was met with misinformation, dismissiveness, and a complete lack of concern for a long-time patient relationship. I understand that offices have policies in place, and I respect the need to protect appointment times. However, patients also deserve clear communication, transparency regarding fees, and respectful treatment when questions arise. Unfortunately, that was not my experience. It felt like the focus was more on collecting a disputed fee than on providing quality customer service and maintaining trust with a long-time patient.

SCAM ALERT! I had…read moresome bonding break off my front tooth, leaving a gap. I went to my regular dentist who put the bonding back. My Dental Insurance covered half the cost. A week later the bonding broke off, so I went to Mint to see if they could do a better job. Their quote was unusually high, so I asked if they had contacted my insurance. I knew my insurance would cover it, because they had just covered the same procedure last week. Long story short Mint REFUSED to even contact my insurance. I was flabbergasted. In all my life I've never had a dentist who refused to even submit. If the insurance carrier denies the claim then fine, but they wouldn't even SUBMIT it. They just wanted my money. Needless to say I left. They gave me a corporate card where I could call to complain and guess what? Both numbers on it are disconnected. Complete and total scam office. Stay away.

I had such a great experience at this dental office. From the moment I walked in, the staff was…read morewelcoming and made me feel comfortable right away. The front desk was organized and efficient, which made the whole check in process easy.

They need to work on the environmental safety , and proper caring of customers thats why they have…read moreno returning clients

East Lake Dental, run by Dr. Brent Desutter and his wife, makes going to the dentist as painless as…read morepossible (except when sometimes you have to listen to Brent's rendition of 80s or 90s rock music while he checks your cleaning;). Also, they always, always make time for emergencies - my boyfriend got hit in the face with a stick during a night hockey game and was in a chair in less than 12 hours. What other dentist or doctor can you text with to set up appointments, reschedule or ask about an emergency?! Plus, they send regular reminders, which people like me need as I tend to "forget" I'm due for a cleaning. They are up front, only do what's necessary or desired for your oral health, and take any insurance I've had. Plus, they have Wi-Fi.

I set an appointment for my son. They called back and said they were not able to see him simply…read morebecause I canceled a year ago within 24hrs. This does not make any sense to me. I'm very disappointed

I don't think I've ever had a better dental experience. Dr. Jessica and Samantha knocked it out of…read morethe park. I felt nothing, they communicated everything. I am so impressed! Thank you to you both (and the rest of your staff) for your kind demeanor and your attention to detail.

Dr. Miller is the absolute best. Not only competent, capable and extremely talented, she also has…read moreexcellent bedside manner and seems to care!! The staff are amazing. Also...they are always punctual! So refreshing. I drive 45 minutes to go to the office because they are worth it.

Dr Patel has been my dentist since moving to Dallas. I didn't know what true dental care was until…read moreI meet him and his staff. They know me and greet me by name. I never have to wait. And he's the nicest person you'll ever meet. He actually calls to check on his patients.

Finally found my new dentist! The entire staff was so personable and welcoming that they made me…read morefeel as if I had been a regular patient for years. Everyone was very knowledgeable and gentle on my teeth which is a biggie for me. I was skeptical due to their excellent rating but it is well deserved.

Your insurance will likely recommend this place and I've had decent experiences here to start (Dr…read more Zwick was great and clearly knows what she is doing) but then the office's private equity backing revealed itself... other dentists and hygienists at the office treated me and my wife like our teeth were falling out of our gums. I've never even had a cavity. They will charge you for a "deep cleaning" that uses ultrasonic scalers which is routine at any other dental office. You'll have to sign off on it as if any normal patient would understand the difference. The hygienist inflicted pain several times on my wife's mouth at her last appointment because she wasn't paying attention to what she was doing. This place is a scam and I highly recommend others find a different practice. We will never return.

Great experience. I had my teeth cleaned by Allison (Allie) and the whole team was very experienced…read moreand professional. I had an area of inflammation that I didn't know existed and Allie the hygienist spotted it and immediately recommended that we treat it right away. I had the laser and it was pain-free and I can already feel a difference all over but especially in the area that she felt needed extra attention. Michelle the other hygienist in the office is so professional. I would trust all of my friends and family to see the team at Dentist of White Rock.

I cannot say enough Wonderful things about Dr. Shirey and Infinity Dental! I have been going to…read moresee them for over 5 years. I have referred many of my friends and family to them. Today was a classic example of why I do! I have a crown on a dental post that after many long years gave out on me on Sunday. I called them on Monday and they were able to get me in for a consult visit on this today. As we were scheduling me to come back for the repair tomorrow, the patient following my appointment cancelled. So, I was able to go right back in and have my crown repaired today! No pain! No issues. One GREAT staff. I used to dread going to the dentist, but I am always happy to go see Dr. Shirey and her staff!

WE LOVE DR. SHIREY!…read more Dr. Shirey has an incredible way to connect with her patients, and is a highly compassionate dentist who always prioritizes her patients needs. She goes above and beyond. We love her!

The staff and doctors at the Casa Linda office are wonderful. I had an appointment for a long…read moreprocedure, I was greeted with a smile and calming words. Dr. Crouch explained what she would be doing that day. Each assistant explained what they were going. I felt safe and comfortable during the entire appointment. There was never pressure to increase or add a service. I joked with staff when I gave them "all" my money and was offered financing for remaining cost. I recommend Monarch Dental at Casa Linda Center to everyone. See you soon.

I'm unlikely to return after my recent experiences. My first consultation in January went well--the…read moredentist was excellent and made a great first impression. Unfortunately, my interactions with the front desk staff were disappointing. They were not very helpful when I arrived or when I left. When I asked about secondary insurance coverage, I was told they did not accept it and that there was no time to check any of the 3 insurance companies I mentioned because they were "too busy." I later learned that they DO assist with secondary insurance and help with the claim. During my 2nd visit for an orthodontic consultation, I arrived five minutes before opening and waited until exactly 12:58. I was then asked to wait further because of a staff meeting, which was fine. The doors opened around 1:05, but my appointment did not begin until 1:20, and I waited another 10 minutes in the dental chair before someone seeing me. The orthodontist provided helpful information but had to leave unexpectedly to handle another " time, sensitive issue" she told me and never returned to finish our discussion. As a result, I left with unanswered questions and am still waiting for someone to for the follow up on my questions and concerns. Additionally, the communication regarding billing has been inconsistent. I was quoted several different amounts for the initial consultation: $26 at first, then $44 at the end of the visit, $34 when I called to schedule the second consultation, and now $92 for what was only a consultation and X-rays. These inconsistencies, along with the lack of responsiveness and professionalism from the front desk, have made me hesitant to continue care with this office.