Very good people managing the business. They were prompt and professional! The repair technician…read moreshowed gave me some instructions on how to maintain the cooking range for future use.

Fantastic customer service, very friendly and knowledgeable. Also got out to us very quickly and…read moresolved our issue same day

Reacted quickly when we needed them. Came on the day before we were leaving on vacationread more

The technician who came to fix my mother's fridge was unbelievably rude. I was in my room and only…read morecame down after hearing him screaming at my mother, saying he refused to pull out the refrigerator to properly assess the problem. When I asked what the issue was, he continued shouting at me, saying neither of us knew what we were talking about and demanding he was paid. I responded saying he's right. We don't know what we're talking about, which is why he should properly inspect the appliance instead of trusting our description of the problem. He then proceeded to call us cheap and slammed the door on the way out. Maybe this company has some nice, professional technicians, but Will is not one of them. I'm glad I was visiting and he did not come while my mother was home alone, as he came angry and only got more hot-headed from there.

Booked through Yelp but had a bit of a rocky start -- their system had a glitch and my address…read morenever came through on their end. I called thinking it was a no-show, and Christian was at my door within 30 minutes. That kind of responsiveness says a lot. Once he arrived, he was professional and thorough -- took apart what needed to come out, figured out the issue with my LG ice maker, and had everything back in order quickly. Great experience overall, and I'd definitely call them again.

I called them Thurs afternoon, got an appt for the next morning. Freezer not making ice. Analysis…read moredone next AM, parts ordered. Received call Monday AM From Cris to come out with parts for repair in 20 minutes. Determined issue was in the display...replaced display, checked system, cleaned coils and said no need for replacement of ice maker parts. Service was fast, thorough and pricing very reasonable. All my appliance repairs in future will be done by Service King!! Jim T, Shelton

You get what you pay for and this is a prime example of professionally done. They spent over 45…read moreminutes cleaning my dryer vent. I live in a condo and the vent flowed through the roof. So they went on the roof to thoroughly clean the air flow. They even took photos as they went along. They cleaned behind my dryer, they removed the panels and vents on the dryer which were covered with lint and dust. They even vacuumed behind the dryer. Where several socks were hiding:) They were very neat and accommodating. Well worth the cost. Highly recommend.

We called this company after our dryer crapped out. We had some issues with our dryer before and…read morehad used another appliance repair company in East Norwalk. The problems were temporarily solved, but usually never on the first shot. There was always a follow up visit or a missing part that the servicemen did not have on hand. Since we're not from the area, we just kept going back to the same repair company because we didn't know any better. After trying to get said Norwalk appliance repair company on the phone, no one picked up when they were supposed to have been opened at 8 am. Then after a voicemail and finally a third attempt at eventually speaking to someone, my wife was on hold for 20 minutes. When she spoke with customer service, they said they couldn't help us based on her description of what was wrong with our dryer. When she asked for a referral, she was told to try Google. I don't want to name the other company, but like they said, you could probably Google it. That was the last straw. My wife called Dobson based on a recommendation from another service provider after a bit of a wild goose chase trying to find someone who could help us. They were available to come the next day, even as it was a 2-person job, since the washer and dryer were stacked. They showed up when they said they would. They wore masks the whole time. They diagnosed the problem. They pointed out what was wrong. They fixed issues that the prior service men neglected to fix the first time, in order to ensure our washer and dryer ran smoother. Apparently, the dryer vent wasn't hooked up properly, which may or may not have been the prior service providers fault, but Dobson made the fix nonetheless. They cleaned our ducts, as we asked. Then they fixed the dryer and tested and then re-tested to ensure it worked properly. We highly recommend Dobson for reliable service that solve problems the first time around.

The front left burner of my Vikings cook top was mis aligned…read more The service call department has been very responsive. They have arranged technician Eric Hoetjes to come to help. Eric Hoetjes has fixed the problem and he has also cleaned the other three burners as well. Highly appreciated the service Joseph Cote and Eric Hoetjes have provided.

if I could, zero stars would be a option. Son, Jonathon shows up an hour early, unapolegtic & not…read moreinterested in even seeing the job, rude as I've ever experience, chip on his entitled young shoulder, insulting, and would never recommend if he was the last Sub-Zero repair man on the planet! He shouldn't be allowed into enter anyone's home or work w the public!

Service call on 9/3. Was told 3-4 days. Called after a week and a half. After leaving a message…read moreand getting no return call, called again several times. Finally got through. Was told they were waiting on insurance company for approval. So, no follow through? You just leave customer without use of appliances for weeks on end? Had me call insurance company instead of them following through. Will not be recommending this appliance company to anyone. Very disappointing. Update: finally got through to insurance company. They said DVS did not contact them until 9/11!! It was determined yesterday that it is not cost-effective to repair my appliance. No one contacted me. Also, I forgot to mention that the day of service, repair tech was supposed to be at my home between 12-4 (I originally scheduled for 8-12, but they changed it). Tech showed up well after 4 and proceeded to sit in my driveway for another 20-30 minutes on a PERSONAL call, as if my time is not as valuable.

Matt the owner is terrific. Young but experienced and knowlegeable. Replaced dryer vent and cleaned…read moreout lint build up. Repaired oven door which required taking it apart. Fair and very professional. Family run business.

My family has a vacation home in Norwalk that we visit once a year around the 4th of July. It's a…read morefamily tradition where we host a cook out and catch up with family members and friends. We've had some incredible and memorable gatherings over the years. During that time, we've had a few hiccups with our refrigerator over the years. This time in particular, our refrigerator was leaking profusely and required some attention. Initially, we were going to replace it, but than we stared calling around to get estimates on repair instead. Appliance Repair Pros was the first company we came across, and since we were in a rush and on a tight deadline before our family gathering, we went with their service right away. We usually call a few companies and compare prices, but this time it was difficult to make time for that. Appliance Repair Pros was able to dispatch a representative the same day we called and they were able to ascertain how the leak started and where it stemmed from. He was able to repair it without an issue. This company saved us a lot of time, money, and last minute stress! Thank you!

I was stiffed by Nick G. He did come out the same day I called for my ice maker issue. He did…read moreinstall the new unit I already had. He said I would have ice soon. Next day, no ice. I called him, spoke with him and he said he would look into it. Never called me back or take any of my calls. He did take $120.00 from me. They do not stand behind their work. My advice, scroll past this company!