Great service. Brian was thorough and pleasant. We will definitely use again. May be best…read moreappliance repair man we have had. Robert and Deborah McMullan

the representative Chuck was very professional and he had complete knowledge of how to install my…read moreAga Elise . He was very helpful in answering all my questions about the stove. The install was done methodically and precise. He knows exactly how to work these stoves ..I'm so happy he did my install..it was such a pleasure to see someone so good at his work

Very good people managing the business. They were prompt and professional! The repair technician…read moreshowed gave me some instructions on how to maintain the cooking range for future use.

Fantastic customer service, very friendly and knowledgeable. Also got out to us very quickly and…read moresolved our issue same day

Aitoro gets 5 stars from start to finish - from purchase to installation. Very professional,…read moreknowledgable, & friendly. Extremely careful bringing in the appliances. Very neat. The day before, I was given a 3hr window. Day of delivery, I was informed along the driver's route, almost minute by minute when the team would arrive - right to my front door. Extremely please with my purchases. Jason is a terrific person & a great salesman. Dave & Joe, are excellent installers. Mike Aitoro was most helpful getting a loaner refrigerator to me ASAP. Highly recommend Aitoro for all your appliance needs.

Terrible experience. After spending nearly $40,000 on appliances on the day that the appliances…read morewere delivered and left in random spots in my home, we were told that we never paid for installation. If that was the case, why didn't anybody ever call us? The incredibly rude employee that we dealt with stated that she made herself very clear how they do things and she suggested that it was our fault that installation wasn't set up notwithstanding that the salesman, when we made the purchase, told us he would have his best installer on the property. At no time did I personally receive an email from her about installation not being all set. Aside from that, had she been apologetic and made me feel like a valued customer, I would have been less upset about the experience but she was horrifically rude to me. Not once did I get a statement saying my business was valued and appreciated. We then had our fantastic contractor lined up to do the install only to find out that the sales rep who undoubtedly made a commission on my nearly $40,000 purchase failed to order a chimney hood extension cover that was needed. When we called the store when this was realized, needless to say, the saleman wasn't there and nobody else could competently assist us. I would not recommend this store. The customer service has been less than par and it's not worth the money.

You get what you pay for and this is a prime example of professionally done. They spent over 45…read moreminutes cleaning my dryer vent. I live in a condo and the vent flowed through the roof. So they went on the roof to thoroughly clean the air flow. They even took photos as they went along. They cleaned behind my dryer, they removed the panels and vents on the dryer which were covered with lint and dust. They even vacuumed behind the dryer. Where several socks were hiding:) They were very neat and accommodating. Well worth the cost. Highly recommend.

We called this company after our dryer crapped out. We had some issues with our dryer before and…read morehad used another appliance repair company in East Norwalk. The problems were temporarily solved, but usually never on the first shot. There was always a follow up visit or a missing part that the servicemen did not have on hand. Since we're not from the area, we just kept going back to the same repair company because we didn't know any better. After trying to get said Norwalk appliance repair company on the phone, no one picked up when they were supposed to have been opened at 8 am. Then after a voicemail and finally a third attempt at eventually speaking to someone, my wife was on hold for 20 minutes. When she spoke with customer service, they said they couldn't help us based on her description of what was wrong with our dryer. When she asked for a referral, she was told to try Google. I don't want to name the other company, but like they said, you could probably Google it. That was the last straw. My wife called Dobson based on a recommendation from another service provider after a bit of a wild goose chase trying to find someone who could help us. They were available to come the next day, even as it was a 2-person job, since the washer and dryer were stacked. They showed up when they said they would. They wore masks the whole time. They diagnosed the problem. They pointed out what was wrong. They fixed issues that the prior service men neglected to fix the first time, in order to ensure our washer and dryer ran smoother. Apparently, the dryer vent wasn't hooked up properly, which may or may not have been the prior service providers fault, but Dobson made the fix nonetheless. They cleaned our ducts, as we asked. Then they fixed the dryer and tested and then re-tested to ensure it worked properly. We highly recommend Dobson for reliable service that solve problems the first time around.

Top notch service and professionalism time and again--would highly recommend for any and all…read morehousehold repairs.

Hired them to restore my vending machines. I was very pleased with the results at the time. Now My…read morevending machine is probably worse than before I got it repaired.

if I could, zero stars would be a option. Son, Jonathon shows up an hour early, unapolegtic & not…read moreinterested in even seeing the job, rude as I've ever experience, chip on his entitled young shoulder, insulting, and would never recommend if he was the last Sub-Zero repair man on the planet! He shouldn't be allowed into enter anyone's home or work w the public!

Fast, accommodating and did great work. Prices were very reasonable. I would recommend them.read more

Booked through Yelp but had a bit of a rocky start -- their system had a glitch and my address…read morenever came through on their end. I called thinking it was a no-show, and Christian was at my door within 30 minutes. That kind of responsiveness says a lot. Once he arrived, he was professional and thorough -- took apart what needed to come out, figured out the issue with my LG ice maker, and had everything back in order quickly. Great experience overall, and I'd definitely call them again.

I called them Thurs afternoon, got an appt for the next morning. Freezer not making ice. Analysis…read moredone next AM, parts ordered. Received call Monday AM From Cris to come out with parts for repair in 20 minutes. Determined issue was in the display...replaced display, checked system, cleaned coils and said no need for replacement of ice maker parts. Service was fast, thorough and pricing very reasonable. All my appliance repairs in future will be done by Service King!! Jim T, Shelton

I've used Larry twice and I particularly appreciate that he arrives quickly and does just what's…read moreneeded rather than replacing parts which are OK. Most recently my dishwasher stopped working(no water being delivered) on Christmas day with 35 people in the house for dinner. We had dishes as far as the eye could see, and I called him that night. He was here the next morning at 11 and fixed it with no parts required by cleaning out the whole bottom of the dishwasher, which I'd not done once in 6 years. Now I know how to do it so that won't happen again. I thought it needed a new pump but just clogged from lack of cleaning.

Very disappointed in the way Best Appliance Repair handled business with me. An hour late and the…read morerepair guy was at my house for 5 minutes when he declared that he had no idea how to repair my washing machine. They still charged me the full service fee. Bad business!

Working with Clarke Service has been one of the WORST customer service experiences I have ever had…read more It's been a 15 month long saga turned nightmare. They came out in the early Fall of 2021 to service the freezer in our Sub-Zero which had stopped working. The tech told us it needed a new compressor which would cost over $1,500 to replace. We paid the $170 diagnostic fee and told the tech we'd have to save up for the work. We spent a year using our old freezer in the basement while saving up and then called Clarke to come back out for the repair. After a few minutes the technician told us he made misdiagnosis - the freezer had a leak somewhere that made it "un-repairable". Then he actually asked me for another $190 for "re-diagnosing". When I objected, he told me he would let the office know what happened and they would probably refund it to me. When I asked him if we could talk to them first he gave me the number but said he had other calls to get to. I called from the next room and waited on hold for 20 minutes but then came back and agreed to pay him but asked that he please be sure to document the ticket. That was mid Aug - they received no info from the tech so it took me 3 months and 6 phone calls to Customer service before finally getting the refund in mid November. Frustrated with Clarke and questioning the competence of their technician, I decided to get a second opinion. When the next tech came out he opened the grill and immediately asked what happened to the compressor - it was gone! So we wasted another $150 diagnostic fee since there was nothing they could diagnose, then called Clarke to tell them their tech had essentially stolen our compressor. After two follow up calls we never received a response. I ended up calling Sub Zero Corporate to submit a formal complaint and worked with Jack. He reached out to Clarke twice, and told me to expect a call from the Service Manager, but instead, I ended up getting a call from the tech who had been here. He admitted to taking the compressor but tried to say he was actually helping us out so we wouldn't have to dispose of it. This was obviously a lie since he had told us it was unrepairable and we'd have to replace the $-5k unit and dispose of the whole one anyway. He even tried to say he would bring us a broken compressor if we wanted. Now fuming and frantic since we are hosting Christmas and had anticipated having this working h now, I called back to Jacks at Sub Zero who called Clarke again and finally spoke with the owner or manager. Sub Zero offered to cover parts and some labor for a sealed system rebuild if I paid another $500 with no guarantee it would work. Reluctant to use the same company, I looked for another one but shockingly there are no other authorized Sub Zero service companies available in Fairfield County, CT so I had no choice but to accept. They called me back and raised the cost to $540 and said they can't get here until mid-January. It's hard to tell whether any of this has made its way up to management at Clarke so I asked again to have Joe, the service manager, please give me a call. My only hope is that he will hear about this and make things right, but as of yet, I have not heard from him.

I've used Clarke a few times. There is one outstanding tech and one that isn't so great. Don't…read moreyou know, I got the not-so-great tech that actually damaged my SZ. When I got the outstanding tech to my home he said I should have contacted them sooner to complain so his manager could "do something" but since it was a month...I had to pay for the new board. When I needed a tech to come out to give my SZ a tune-up I specifically requested that I did not want the not-so-great tech. The customer service representative gave me attitude (my guess is that the not-so great tech and the cranky customer service rep are a couple) and went on for a few minutes as to how "wonderful, kind and knowledgeable" the not-so-great tech is and that I would be lucky (yes, she said lucky) to have him work on my appliance. I told her I wanted the outstanding tech. She made me wait for four weeks for him but the not-so-great tech could be at my house that afternoon. Bye Clarke. Get new techs and maybe I'll be back.