Fantastic customer service, very friendly and knowledgeable. Also got out to us very quickly and…read moresolved our issue same day

Very good people managing the business. They were prompt and professional! The repair technician…read moreshowed gave me some instructions on how to maintain the cooking range for future use.

In mid-June, my dishwasher broke, followed by my microwave two days later. I turned to Aitoro…read morebecause other retailers quoted at least a two-week wait. Jason P assured me a silver dishwasher was available right away (though I wanted black). I agreed to check it in-store, but when I showed up on the day he told me to, he wasn't there. Another rep helped me, but Jason later called me angrily for not waiting for him. I didn't care who helped me--I just needed appliances quickly--so I sent Jason my kitchen photos, dimensions, and payment. When the installer (excellent service from James) arrived, he immediately saw the microwave Jason sold me wouldn't fit. I had to reorder the correct one. Jason dismissed this by calling me "picky," but promised a black dishwasher shipment in early July. I agreed to wait. That "one week" stretched into two months of empty promises. I have pages of texts where delivery was pushed back again and again. Meanwhile, I found other retailers with the same item in stock, some able to deliver within three days. The final straw: while Jason told me no dishwashers were available as he explained what the acronym ETA stood for (was I born yesterday??), Aitoro's own website advertised the exact same item as "in stock" with "quick delivery." Jason P said that I could have that if I paid $200 more. Same brand, same series, nearly identical specs--just a different model number and only 2-decibel difference. (That's it.) Umm... isn't this called bait-and-switch? Only after I threatened a BBB complaint did Jason P offer a refund. I've been patient with supply issues, but this was not about delays--it was about misleading sales, broken promises, and refusal to make things right unless pressured. The entire summer, I had no dishwasher even though I had already paid for it. If Aitoro cannot deliver, they shouldn't take payment and string people along. I wanted to support a local business, but instead I was left feeling insulted and deeply disappointed.

I was a co-owner of The Brownstone, which was located on Main Street in Westport, CT from 2005 to…read more2018. For those who might remember, us we were known for our customer service, which included gift wrapping. This is my first review of a business. I regret is is a negative review of the salesperson, Benny Mantz from whom we purchased a Sub Zero refrigerator, Miele dishwasher and Viking range. From the start Mr. Mantz came across as disingenuous. He did not listen, and was inconsistent in returning phone calls. Our refrigerator and dishwasher were delivered and installed before our range. Today, Saturday, our range was delivered. Our old range was removed from our house. However, Benny failed to follow through to confirm the installation could be done on Saturday. So, we have our new, partly disassembled range sitting in the middle of our kitchen and disconnected from the gas line. Therefore, it is safe to say the range is inoperable. Benny would not return my call regarding this glitch. Professional salespeople speak to their customers when things go awry. Benny did, however, email me to blame his operations manager for the glitch. Those who remember The Brownstone, will remember our sales team partners, Celeste and Mariana. While they were not perfect, they did their upmost to prevent glitches. Yes, they followed through from start to with every order. But what set them apart from other salespeople was their genuine respect for their customers, their desire to build relationships with their customers. and their love for our business. When a glitch happened, they picked up the phone and called their customer. Our team of three would have paid for the meals that resulted from the lack of a working range, and we would have refunded our customer's range installation fee. Would Benny do this? No, he would not.

You get what you pay for and this is a prime example of professionally done. They spent over 45…read moreminutes cleaning my dryer vent. I live in a condo and the vent flowed through the roof. So they went on the roof to thoroughly clean the air flow. They even took photos as they went along. They cleaned behind my dryer, they removed the panels and vents on the dryer which were covered with lint and dust. They even vacuumed behind the dryer. Where several socks were hiding:) They were very neat and accommodating. Well worth the cost. Highly recommend.

We called this company after our dryer crapped out. We had some issues with our dryer before and…read morehad used another appliance repair company in East Norwalk. The problems were temporarily solved, but usually never on the first shot. There was always a follow up visit or a missing part that the servicemen did not have on hand. Since we're not from the area, we just kept going back to the same repair company because we didn't know any better. After trying to get said Norwalk appliance repair company on the phone, no one picked up when they were supposed to have been opened at 8 am. Then after a voicemail and finally a third attempt at eventually speaking to someone, my wife was on hold for 20 minutes. When she spoke with customer service, they said they couldn't help us based on her description of what was wrong with our dryer. When she asked for a referral, she was told to try Google. I don't want to name the other company, but like they said, you could probably Google it. That was the last straw. My wife called Dobson based on a recommendation from another service provider after a bit of a wild goose chase trying to find someone who could help us. They were available to come the next day, even as it was a 2-person job, since the washer and dryer were stacked. They showed up when they said they would. They wore masks the whole time. They diagnosed the problem. They pointed out what was wrong. They fixed issues that the prior service men neglected to fix the first time, in order to ensure our washer and dryer ran smoother. Apparently, the dryer vent wasn't hooked up properly, which may or may not have been the prior service providers fault, but Dobson made the fix nonetheless. They cleaned our ducts, as we asked. Then they fixed the dryer and tested and then re-tested to ensure it worked properly. We highly recommend Dobson for reliable service that solve problems the first time around.

My dishwasher wouldn't drain so I gave them a call... They sent over their technician David and he…read moresolved the problem almost immediately (was quite surprised). He walked me through the process of what was wrong right down to the part needed to fix it... avoided needing to replace the whole thing thankfully. Highly recommend!

I had a similar experience as Gabe V. I hired them to fix my washer/dryer. They charged me for a…read moreservice visit, told me what I already knew (I needed a new drain pump). They ghosted me for several months, claiming the pump was back ordered. When they finally installed a pump it did not fix the problem. The technician said that the motor was also broken and would have to be replaced. After that I never heard from them again. I called the main company several times and recieved no response. I texted the technician who installed the pump several times and he told me he would follow up. I still heard nothing. I finally hired a different company. That's when I learned they charged me for and installed a drain pump that belongs in a dishwasher not a washing machine. The new company came prepared with a drain pump and installed it on the first visit. It immediately fixed the problem

Fast, accommodating and did great work. Prices were very reasonable. I would recommend them.read more

Highly recommend this team. Father Joseph and son Jonathan have serviced our freezer and ice maker…read morethe past few years. Excellent timely service and great advice from them. Very impressed with how Jonathan serviced our ice maker recently.

Booked through Yelp but had a bit of a rocky start -- their system had a glitch and my address…read morenever came through on their end. I called thinking it was a no-show, and Christian was at my door within 30 minutes. That kind of responsiveness says a lot. Once he arrived, he was professional and thorough -- took apart what needed to come out, figured out the issue with my LG ice maker, and had everything back in order quickly. Great experience overall, and I'd definitely call them again.

If you're ever in need of appliance repair, call Cristiano Rosario. He is the best! Considerate,…read moretimely, reasonable, explicative, nice. He liked my annoying puppy too, and remembered the dog who died. Cristiano is the bomb.

I've used Larry twice and I particularly appreciate that he arrives quickly and does just what's…read moreneeded rather than replacing parts which are OK. Most recently my dishwasher stopped working(no water being delivered) on Christmas day with 35 people in the house for dinner. We had dishes as far as the eye could see, and I called him that night. He was here the next morning at 11 and fixed it with no parts required by cleaning out the whole bottom of the dishwasher, which I'd not done once in 6 years. Now I know how to do it so that won't happen again. I thought it needed a new pump but just clogged from lack of cleaning.

Very disappointed in the way Best Appliance Repair handled business with me. An hour late and the…read morerepair guy was at my house for 5 minutes when he declared that he had no idea how to repair my washing machine. They still charged me the full service fee. Bad business!