Top notch experience with Melinda! She was professional and courteous to every single person who…read moreentered the store. Helped me feel right at ease. Gave me ample time to find the right frame and helped when I asked. She dealt with our insurance company to find me the very best deal and I ended up TWO pair of glasses for less than one was at a local competitor!!! Such a fantastic experience.

Dr Konradi was so efficient! She was short staffed and had to be receptionist and Dr. at the same…read moretime, but did my exam so fast! I was in and out in 30 minutes! Very impressed! I can see perfectly!!

Outstanding service and staff very helpful. Top quality lenses and frames. Same day service…read moreavailable. Their prices will beat every other place in town.

So, am about to be headed on a two week out of country trip, when my glasses get broken in half at…read morea freak accident at work. After a frantic trip to the eye doctor to get an updated prescription, the doctor recommended Optical Express. I'm desperate, so I head over. First off, the staff is so nice! He answered any and all questions I had, and was very patient as I picked out some new frames. Their frame selection isn't huge, but they have a nice variety and I quickly found something I liked. My prescription is *terrible* so they didn't have glass in for my fancy transition lenses I usually get, but he offered to order in the lenses and offered to put in basic glass and switch them out when the fancier, thinner lenses were ready. He was very fast getting the initial lenses ready, said it would probably take an hour or two but only took maybe 30 minutes. They give you a glasses cleaning rag and a small bottle of glasses cleaning spray that you can get refilled when it's used up. All in all, I definitely recommend this place, and I'll probably be making them my go to glasses store in the future!

Aside from the one office staff member that helped with the pre- eye exams the rest of them to…read moreinclude the doctor were absolutely rude! Playing it off with sarcasm was definitely unprofessional.

my husband had an exam and glasses made with them. When he picked the glasses up he couldn't not…read moresee out of them. Instead of checking his vision immediately, he was told to wear them for 2 weeks. He had them adjusted while he was there. I checked them when he got home and noticed a small crack in the lens by the nose piece. He agreed to wear them but honest couldn't see with them. I called and asked for a glasses check. We couldnt wait for an appointment so we went up there. The gray haired lady told us that we must have made the crack in the lens. I asked for my money back and they refused. She then became very rude so I asked to speak to the Dr . but was told no. we spent a lot of money there for glasses we can't use. I advise against going to this business. I have worked in ophthamology for over 15 years and we would have never treated a customer that way.

Rae Harwell is awful! she sounds like a robot, and clearly has no idea what she is doing. find a…read morebetter doctor elsewhere. she's also rude to you if you ask her to try something different. Her office is filthy as well. I had to shower immediately after getting home.

I came here for the first time to get an eye exam to get contacts. I told them specifically that I…read morewear 1-day contacts and I wanted the same thing. I come to pick up my trial and they gave me bi-weeklies. They didn't seem to care when I explained it was wrong so I tried them out anyways. I called them back a week later to try to order contacts and they would not pick up the phone. I called everyday for a week and left voice messages to call me back and still nothing. I wasted my time and money and eventually just decided to go elsewhere.

Today was my first time there, and I will continue to see their doctor Annie Avilez! All the staff…read moreat the Open Eyes were very sweet and fast at getting you seen!

Don't make your exam appointment online. I had a screen shot of an appointment confirmation and…read morebasically called a liar. Rude and unprofessional on the doctors side. I definitely won't be back even for glasses.

This is friendly and inviting optical with plenty of independent designer eyewear, with budget in…read moremind frames and lenses as well. Service is their #1 priority.

From the owner: Abilene's only boutique style full service optical.read more

Don't believe the "10 day" arrival promise. Now 12 days and my $300 glasses just now shipped,…read morehowever they could not give me a firm arrival date. I would have went somewhere else from the beginning if I knew they would not honor the delivery promise day. I'm going to get a refund and go somewhere who upholds their word.

Never needed glasses until now but retired from medical field so am a decent judge of a health care…read moreteam. The optician was good. The exam felt thorough and he was receptive to questions and offered good advice on various types of glasses, even comparing what they had available vs others. I ended up going with the Wal-Mart glasses, my plan paid for most of everything. The most expensive pair of glasses out of pocket for what I needed was about 500 but they had several much less expensive options. Wal-Mart does not make in-house glasses. They are mail order which saves money. My expected wait is about 8 to 10 days. We shall see. If later, I'll return to post that. So, if you want them today, go to a different shop. The Optician was up front about the wait. Liked his open honesty. The folks out front selling/fitting frames were knowledgeable and professional. P.S. I got the toughest recommended frames (outdoor work) and the price was great, about 134. If they turn out differently than expected, will return and post that.