Best around I highly recommend this place to all.They are amazing and very fast .You must try this location read more

Family Vision Center - Lulu - Optometrists Near Me - Westminster, Colorado

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I had my eye appointment last week to have a contact lens, and, medical eye exam, and yes, I always opt for the additional $50 Optomap Retinal Imaging. My first quote- realizing it was a quote for just a medical eye exam and contact lens exam- was $420 ( Optomap wasn't included in that quote.) I figured that was really high cost wise. The exams themselves were fine. The Optometrist I had was fine, however, she never once mentioned other brands of lenses that I may be interested in. After all was said and done, I ended up paying $1245 for "top of the line" contacts, and exams. Dr. Rob had told me years ago to run it through medical insurance because it would be cheaper, and, it was. This time, medical didn't pick up a dime, and my VSP only covered $180 towards the lenses (originally $900...) and part of the contact lens exam. While I understand this seems more like an insurance issue, I can honestly say, I think they ripped me off bigly! Not even a discussion about lenses that would be cheaper or more budget friendly, especially seeing beforehand what my insurances would and would not pay for. I had seen that FVC was proud to offer "free" eye exams for schools, Disabled Veterans and another group of people. While I am not against this, "free" is a stretch. They know they need to completely overcharge their existing customers (I have been one for over 25 years now.. no longer!) for "free" exams. My Mother had her eye exam done today at Visionworks. Contact lens exam and yes, they have the retinal imaging scan, too. They charged her an additional $39 for that scan. After all was said and done for her, she paid $335 for her exams, retinal scan and a years worth of monthly lenses - also, I don't understand FVC's need to constantly push for daily lenses? I don't know what they have against monthly lenses. One last thing to mention about FVC and their bedside manner. My Mother and Father were also patients of FVC a few years ago. My Father had extreme rheumatoid arthritis and ultimately passed away from it , in January. When he saw Dr. Rob the last time he was there, it had been more than a year since his last exam. My Father explained to him because of his condition- needing infusions every month, his hands were completely warped from the arthritis and my Mother was doing everything she could for him, he told my Dad "That was no excuse for missing a yearly eye exam." Guess what? They never went back, my Father went elsewhere, he had cataract surgery, and was seeing 20/20 for the first time since he was 4 years old. To say I was irate after hearing Dr. Rob's comment to my Father is an understatement. You just lost another customer, Family Vision Center! read more

I called and called, multiple times AND left a voicemail and they just never responded... ever. I finally went in in person and they just couldn't get me on the calendar.... Even for an emergency irritated red eye that I had an allergic reaction to of some sort.... They couldn't fit me on their schedule for OVER 2 months. These people are extremely unhelpful, always act much busier than they really are, and just overall do NOT reccomend. They treat me so poorly any time I'm in there. STAY AWAY read more

!!!AVOID!!! Dishonest. Lack of integrity. Lack of communication. Lack of accountability. I have never met such a dishonest practice. It is so disheartening. This practice need some serious help. The funny thing here is, they were throwing each other under the bus. This is what I mean when they seriously WILL NOT hold themselves accountable. They just like to point fingers at each other. I use to be in the field for 13 years. I have never treated a patient the way I was treated at this practice. I should've "listened" to those other not-so-great reviews you see about this place. Those were real red flags and should not be taken lightly. If you HAVE to go to this place, here's my advise after a daunting experience: 1. Know exactly what you are covered, if you're using insurance, because front desk has no clue. One of many examples: Dr had told their staff to remove the discount, even though it was part of my coverage. This was all to make me pay more. 2. If you get a quote, I would have them write it down, sign and initial. Cover your butt. They will deny everything they ever said. Just FYI, I have worn the same (monthly) contacts for over 2 months because I refuse to pay an overcharged balance due to the doctor's request to upcharge (as per front desk); therefore, I am unable to obtain my Prescription to order contacts. I had to get VSP insurance involved to help me settle this but had to wait until the Dr came back from the holidays. VSP has helped me settle this fairly. I have my prescription now and will never, ever do business with this practice. EVER. read more

There is something special about this group from the front desk staff, to Dr. Rob, and the assistance in selecting frames. Their approach to eye care is thorough and complete, unlike many average or discount providers. I left feeling heard, informed, and with a greater appreciation for the care Family Vision Center provided. read more

Dr Rob and his staff are so friendly and thorough. I have been a patient for past 6 years for all of my optical needs. My vision is challenging as we have had to balance my bifocal contacts to give me good near and far. Dr Rob takes the time to make sure I can see clearly. The practice has so many of the latest technologies and they perform advanced ophthalmic procedures. I highly recommend this practice for all of my optometrist needs. read more

Great service! Friendly, helpful, and very informative. I will definitely be going back and recommending Family Vision Center to others. Also, I really liked that they were able to take photos of my eye instead of having to dilate my pupils. read more

Dealing with severe eye inflammation and irritation this morning and not being close to my regular Dr. I reached out to the Family Vision Center. I was elated when they said they could get me in immediately for an evaluation. The staff was awesome, very professional showing empathy along with a little humor. I was given a full medical evaluation and a sample lubricant drop to help calm my eyes. Since I am a contact wearer (no glasses) they were able to build a pair of glasses onsite for me(contacts today not an option )Thank you Family Vision Center you made my day! read more

I enjoy going to the eye doctor because of the staff at Family Vision Center! I especially enjoy Heather's helpfulness and knowledge about glasses. Thank you FVC! I think they have a GREAT selection of glasses. read more

Not a good review. I was a patient with Family Vision for a long time. I received okay care and they did go out of their way to help me with eye trauma I suffered from an accident. HOWEVER, they charged me a $30 co-pay for EVERY visit even when I asked for some relief. This cost me $210.00 plus out-of-pocket! I have since switched to another eye care provider and they haven't charged me one dime for 4 visits and their care is EXCELLENT! Also it took at least 3 appointments for them to get my contact prescription right which also charged a co-pay. And the quality of the contacts was not stellar either as they kept tearing. The glasses and lenses are overpriced too so I got my progressive lenses and frames elsewhere. They are way over priced for what you get! read more

I spent over $500.00 on a pair of glasses that did not meet my needs. The doctor said he could do no better with my script. They put anti glare on my lenses however every night when i drive home i have intense glare from every light that hit my eyes. They offered no solution to correct this or the bad script that i have now. I strongly recommend not patronizing this business. Most money i have thrown in the trash ever. And this was with insurance! read more

Excellent doctors and friendly staff! Dr. Rob uses the latest technology and always takes the time to fully explain my eye health during every visit. I highly recommend Family Vision to take care of your precious eyes!!! read more

We've gone to Family Vision Center a couple of years now, and we're very happy with their services. Wait times for visits are generally pretty short, and it's not hard to get an appointment. All the doctors and staff have always been friendly, patient, and helpful. They're good with both adults and kids. WRT contacts, they've been uncommonly skilled with my husband's specialized contact lenses for his astigmatism. With previous eye doctors, we've always had to go back and forth a few times to get the lenses half-way right, but so far they've been pretty good at getting the prescription spot-on the first time. WRT eyeglasses, we've had mixed but overall good experiences. With our daughter, they didn't try to push glasses on her before she truly needed them. Lens quality has always been excellent. They don't have the largest selection of frames, but they will write you a prescription so you can go elsewhere. We recently bought some glasses and were later disappointed in them (partly because we should have done more homework before picking frames), but they redid the glasses for us in another frame, charging us only the difference in the frame cost since we opted for a better-quality frame the second time around. We were extremely relieved that they had a policy in place for this sort of situation... read more

I haven't had an eye exam in approximately 6 years. I was taken through the entire process from exam to selecting a new set of glasses with kindness and efficiency. It's quite easy to recommend FVC with their great staff and beautiful environment! read more

DO NOT GO HERE!!! They only care about money and not their patients! I needed a new replacement lens and it's been nearly 6 weeks and when I called and went in today, they had no clue! I have a voicemail from Daniel on 7/23/19 when it is now 8/28/19 stating my lens should be in any day yet they have no recollection! They didn't take any fault for this, it's disgusting! I will be going to the BBB and all medical vision boards about this. All they had to say was "well you didn't get charged" didn't even offer me a solution when he said my insurance was charged! It's terrible and I demand to speak with the owner! This is going to cost you a lot more than what it cost me! read more

I had a good experience during my apt at this practice with Dr. Wagner, for a prescription for contact lenses. Those prescriptions are supposed to be good for 12 months, however when I went to order additional contact lenses 10 months into my prescription (with it being still valid), the office blocked my order and told the provider that my prescription was not valid. After getting on the phone they acknowledged my prescription is still valid but continue to limit my ability to order lenses without another eye exam. Other practices haven't put up that barrier for me in the past...I'll try elsewhere for my eye exam next time with someone who can provide me additional flexibility read more

I went to Family Vision Center back in September. I did a full exam including glasses and contacts. the cost of the process was $500 plus. When I received my glasses I said they did not seem to work. I was told to try them for a week and see if it gets better. I went back in a week and said the glasses seem to be Bifocals which I did not request. They were Bifocal and the office ordered me another pair less the Bifocal component. I told the Doctor that my contacts did not seem to work and was told the contacts were what my eyes required. It is now 3 months later and my contacts still don't work.I asked for a different contact and was told I needed to schedule an appointment to see the Doctor again, I am now going to find another eye doctor. read more

The staff and Dr's. are very kind and helpful. I found that they did NOT have a great selection of glasses at all. I ended up getting frames some place different and having them complete them. I do like this office and staff though. read more

I went and visited this doctor back in October. I was having trouble seeing out of one of my eyes and the vision in my other eye was fine he checked me out and wrote me a prescription for the eyes that I was seeing just fine of -1.50. I told him that I could no longer seeing it was making me very dizzy. His office staff reassured me and told me it would get better. They also tried to sell me the wrong glasses for reading. Two weeks later I went back and I let him know againThat I could not see out of that eye and he told me that it was because my other Eye had a astigmatism and that's why it seemed much worse. I've been dealing with this since last October. Today I went to a very trusted eye doctor had my vision checked and IN the right eye I see 2025 it's the eye that Dr. Wagner insisted that I was -1.50. Surprise surprise no stigmatism Either. I am a nurse and if I talk to my patients the way he spoke to me and insisted things that weren't accurate about their health I would be out a job. I found that this place was a big racket they charged a lot of money and I felt like they were idiots. Run to a qualified professional read more

I arrived at my appointment one hour early, by choice, not expecting to be seen early. Many times over I was apologized to for not being able to be seen early. I felt very well cared for just sitting in the waiting room for an hour as everyone assured me I'd be seen as soon as possible. The sweetest part of my day was when Heather brought me a gift card to Starbucks to go use while I waited, little did she know I didn't have time to grab dinner between my doctor appointment and my next meeting, so that gift card saved me! Kara spent a good amount of time getting to know me and we talked like we had been friends for years. I've worked in medical and know it's easier to stay on schedule if you just get in, do your job, and get out. But she knows the value of personal connection. I have been coming here for 3 years now and this was by far my best visit. read more

I went in for my appointment and was not very impressed. For my eye check I kept telling the Optometrist that all I need my glasses for are close up reading on my computer. He ended up giving me a prescription that was for distance and close up, thankfully I realized this and didn't get the distance part (I got my eye glasses from another provider). I have 2 eye plans with the same provider. They charged 1 plan (with a copay) and not the other (without a copay). I paid the copay while I was there and then realizing that the wrong plan was charged went back that day and asked them to correct it. The refunded my card the copay but then a few days ago I received a bill. So now they are trying to charge me a copay when they said they would correct the insurance portion. I would not go back and as of today still to not have my correct insurance billed. read more

saturday hours! optometrists who really care about you! staff who take the time to politely explain the outrageous cost of eyewear and contact lenses! family vision center has it all. i would agree with previous reviews about the limited selection of frames - especially on the low-cost end of the spectrum. but the selection they do have is of high quality - and, therefore, high cost. but if you get your frames elsewhere, DEFINITELY come here for the exam! read more

Love them!!! Daniel is s great and very helpful. He always has a smile on his face. They have a large selection to choose from on any budget. read more

Wow. Where do I start... I called to see if they took my insurance, they said yes. I needed an appointment, they had nothing available for over three weeks. I waited. The day before my appointment finally arrived, they called and said my insurance was out of network and I would have to pay out of pocket, and cancelled my appointment when I said no I wasn't a going to pay out of pocket. So called my insurance, they said no, they are in network. The insurance company called them and after a few minutes, they said it was sorted out. So I called to verify my appointment was still on. They said no I would have to book a new one and wait another 3 weeks. So i said forget this!! I tried to book an appointment at another place and found out these people now had a hold on my insurance! Spent an hour on the phone with my insurance getting that cleared. WORST experience. I went to Flatirons Vision, was seen the next day, great doctor!! Unless you enjoy waiting a month and getting the run around, I don't recommend this place. read more

Very over priced and not apologetic about it at all, they add on extra tests (opitmap for example) without telling you as a matter of routine and not telling you its not included in insurance copay so you pay WAY more than expected to pay for an basic eye exam, read more

Have been with Family Vision Center for the longest but they give out a genuine feel of being there for you when selecting options of glasses or contacts for your eyes. I always look forward to seeing them every year just to see what they are up to and keep track of my eye sight. read more

Technicians are not patient, and the receptionist got mad when I asked her to break down what I was being charged for. Turned out to be $124 for an exam and contact lens exam and that is WITH insurance. Insane prices. Dr. Loree is very good, but the prices are RIDICULOUS and NOT WORTH IT. They charged me $40 for an unnecessary test (Optimap) and DID NOT TELL ME. read more

The office staff and the doctor were friendly and professional enough however, it was a terrible purchasing experience. Ordered top of the line, progressive lenses that took two weeks to come in. They didn't work, no focus. The manager checked the lenses and they were ordered correctly based on what was in the computer. Had to wait for the doctor again where we discovered that the doctor had entered the prescription incorrectly in his computer. The doctor then reentered the script and we reordered the lenses. At this point I'm being graceful and assuming anyone can make a mistake so lets go with it and remake the lenses. Two more weeks go by and the lenses are ready and the new lenses are not correct either (why? I don't know). No focus point at all in the reading area of the lenses, again. So, I'm a month in to this and I ask for a refund, where I'm told I am only able to be refunded 75% of my $900.00 lens purchase because it is considered a return. I never accepted or left the store with the lenses because they were defective, so how is this a return? Apparently it is their "return" policy on the back of the receipt. This was never pointed out to me at the point of purchase. Also, if a second remake of defective lenses is made, NO refund at all (I would hate to be that lucky guy). So, I took the 75% and now I'm out over $200.00 for a defective product that I never took possession of. In my opinion, this is an unfair business practice and puts the burden of a defective product on the consumer. I cancelled all future appointments, will find a new eye doctor and will tell anyone who will listen not to go to Family Vision Center. read more