This place is an utter disaster. Wasn't even greeted by a disgruntled looking woman working there. The kid behind the counter was okay. But you need to be very careful. I OPENED PROBABLY CLOSE TO 15 DIFFERENT BOXES OF SHOES, MAYBE TWO OF THEM ACTUALLY HAVE THE RIGHT SIZES SO MAKE SURE BEFORE YOU PAY!! Ok prices on stuff, if you can find the actual shoe that corresponds with its packaging. ***DISCLAIMER*** This review is federally protected under Federal Law by way of Bill #EO14149. Removal or alteration of this review by Yelp and/or their affiliates without Expressed consent by it's author is strictly prohibited by FEDERAL law. VIolators will be prosecuted. read more

Famous Footwear Outlet - Shoe Stores Near Me - Sparks, Nevada

My youngest daughter needed to pick up shoes for nursing school, very specific shoes that they require, and famous footwear had the best price. When we got there, they were closed for lunch and I was irritated. I just wanted to get it done with and go home, but we ended up having to go for lunch. I found out why they were closed for lunch though. They had one person working there. While it isn't a very busy store, it would sure make it easier for people to get what they need if the store didn't have to close because the one employee that was there needed to take her lunch. I would never begrudge somebody's right to take their lunch, but I don't think it was fair to her, that she was the only employee there. I get that finding employees is hard, but at the same time, I think more than one person should be working in the store. The lady that was working was really nice, and we were just there to pick up an online order, but when we were there, there were some other people that needed to pick up their online orders too. I'm giving it five stars, because the lady that was there was awesome! For the sake of any employee that is stuck there by themselves, I highly recommend that the company hire more people, because I couldn't imagine being the only employee in a multi customer situation like today. She handled it like a pro, but she shouldn't have had too. read more

Discrimination from Store Manger. I went to the store to return and exchange shoes for my daughters with my family. Our trip to the store started with us looking around to see if we could find the next size up for the shoes we planned on exchanging/returning. When we didn't see them we went to the front counter to ask for assistance. The young cashier told us we could find something else to exchange that was the same or lesser value or use towards a credit if it was more. We left the returns and exchanges with our receipts with him at the front. We were disappointed with the selection but eventually were able to find something for my daughters. I then continued to shop for myself and for my mom with my girls, brother, mom, and mother-in-law. While my mother-in-law and one of my daughters looked at one section, my brother, mom, baby, and myself looked at the women's section. Immediately we began feeling uncomfortable when the store manager, Shanon, began eyeing us when she heard us speaking Spanish to each other. Trying to brush it off we kept looking and trying on different shoes and putting them back if we weren't happy with them. We had the new exchanges on the floor by our stroller while we continued to shop and noticed the store manager moving closer to us with the rack watching us intently. Becoming super uncomfortable, we pointed out how awkward it was and acknowledged the store manager by letting her know that the shoes on the floor were ours and we planned to pick them up (in English) thinking maybe she wasn't sure if those got left there and she needed to reshelf them. She then went to the front of the store and looked backed at us. The other store employee who we interacted with at the front for the returns then walked around the store looking up every aisle and then at us and he went back to the desk. She then loudly from across the store said she was going to call. After a couple minutes security came into the store and she talked to the guard who then looked back at us. He then proceeded to walk by our aisle and stare us down. He then stood at the end of the aisle we were in. Feeling EXTREMELY unsettled we began to grab our stuff to go check out. As we were getting closer we could over hear the store manager Shannon tell the security guard "the people with the stroller" at that point our unsettled feelings confirmed that we were being watched and she had called security on us. As we got closer we asked if there was a problem? She said "no, it's my job to walk around." We then told her, " we are feeling very unsettled and uncomfortable feeling like we are being watched when we are just shopping to then have security get called." She stated, "no it was for someone else." We confronted with we heard you mention the stroller. We showed the guard and stated that there was nothing in there and we were headed up to purchase the shoes. She again stated it was their job to walk around and security was there for someone else. We replied that we understand that it's her job to walk around but that we felt very uncomfortable with her staring and very obviously talking about us in front of us. As we went to the counter we continued to be watched and the guard stepped outside and then watched us from the window. Never have we experienced such discrimination in a store. Our afternoon was completely ruined after having enjoyed family time shopping. We were treated normally up until she heard us speaking Spanish. It was a blatant change in the customer service from the store manager. The employee at the cash register was very helpful and they apologized for how we were being treated in the store. Further validation that she was targeting us for being Hispanic. Never again are we going back there as long as she works there. It was disgusting and utterly unacceptable for her to be discriminating against a family doing nothing wrong. While we continued to execute our right to be there and her right to keep the store safe; she needs to have some sort of training to stop her from profiling and discriminating against people who are different from her. Again, the cashier employee was very kind to us and very apologetic of her behavior as it was completely unwarranted. We are still all very shaken up from this experience and truly hope it doesn't happen to anyone else. read more

Went in there yesterday as my wife wanted a new pair of Nike's. They are having a BOGO 1/2 off sale...plus we have their app so had gotten an email for extra 15% off the whole order (which is on top of the BOGO offer). The staff was friendly and helpful (but also stayed out of the way). She found what she wanted and then got a pair of boots as well. I do a lot of walking and have a style of New Balance trail shoes I like in a weird size. But they had one pair that I wanted and then to get the BOGO offer, they ordered the other pair for delivery to my house in a week! Very accommodating and good service. read more

I went in today and let me tell you... I have never felt so uncomfortable in a shoe store. I went in looking for shoes and like many, I take my time looking for shoes and trying them on. Every time I turned around there was a sales associate staring me down. EVERY. SINGLE. TIME. Did they ask if I needed help? No! But they sure as hell had their eyes on me when I was carrying the shoes I chose. I felt so uncomfortable that I left the shoes where ever and decided to leave. Maybe because I was the only person of color there. Who knows. Trust me, I don't need to steal shoes because that's definitely what they were thinking. Don't spend your money there. There are cheaper and more comfortable settings. read more

Erick was super helpful! I was very hesitant about finding anything but Erick was able to give the advice on what brand shoes to get and what will work for my field. He even helped us ship the shoes to my house since I'm flying home tomorrow and didn't have room in my suitcase. read more

My initial visit here is what made me take 1 star away, otherwise I'd give all 5. First visit: Maybe it's because I'm from out of state and I guess I look the part in my leather jacket, worn converse & black skull shirt. I was the only customer in the store & the young girl at the register was eyeballing me as if I stole something the second I walked in the door. She asked right away (without smiling) if I needed help with anything & I declined because I knew I was there for a dress shoe for an interview. She proceeded to "check on me" four times after that while I was trying on shoes, and I was only there for maybe 20 minutes maximum. I told myself that I wouldn't come back to this establishment after that visit. So, I get home & decide to wear the shoes around the house so they're somewhat broken in for the interview the next evening. About an hour into wearing them just walking from room to room doing laundry & cleaning, I realized that there was no way I could wear these uncomfortable things any longer, let alone for 2+ hours interviewing & touring the facility. The next afternoon, I went back to the store to exchange them. Second visit: The gal at the register was engaged in a conversation with someone when I walked in. She smiled and pleasantly asked what she could do for me. I told her I just ranted to make an exchange. She said it wasn't a problem & asked if I needed help browsing, to which I declined. I found whay I was looking for rather quickly & just had to decide on color. When I was finished & walking toward the counter, she asked, while smiling, again if I find what I needed or if I needed help. I told her no & that I was ready. She did the exchange with no trouble, only smiles and compliments. Because of the woman from my second visit, I will give this store another shot in the future instead of going elsewhere. read more

We were greeted by an employee as soon as we walked in the door. The first thing that I noticed is the layout. There were several rows or shoes, but in order to get from one side of the store to the other (right to left), you had to walk down an isle, front to back, or step over benches. I am all for having lots of product to choose from, but there is a point when it is counter productive. We found a pair of shoes for our daughter and applied the coupons that we had. When we got home, my wife found a pair of shoes online (via amazon) that were $15 cheaper than the coupon price that we paid. We ordered the pair from amazon, and returned the pair we purchased in store. The young lady did remind us that we had coupons, and asked if we wanted to use them in store before they expired. Apart from what I feel is higher prices and a "cluttered" floor plan, I do feel that the employees are always nice, willing to help, and provide good customer service. read more

Erik was such a help, made the shopping experience just wonderful! Would definitely go again the next time we are in Reno.

Excellent service! School shopping for two teenagers is not fun but somehow Erik made it entertaining all while saving me "mommy time" cash so we all left happy! I'll be back in 6 months for more when these two need an upgrade again. Thanks guys for a fun visit that wasn't so hard on moms wallet. Recommending to all my friends and family. read more

The good.....purchased 3 pair of sandals I love. The bad.......dealing with one of the most arrogant, condescending, obnoxious and downright rude employee ever!! The ugly.......her name is CONSTANCE. You have been warned, enter at your own risk. With employees like her it is no wonder several of the stores in this area have closed. read more

Fantastic service and great selection. They have a lot of wide sizes and up to size 16 in men's, 12 in women's! The sales associates were very nice and greeted me when I came in. They had my size in one shoe I wanted, but not another. The sales girl was very sweet and told me home delivery was free, so I ordered my shoes and received them in just 4 days! Very impressed with this store. read more

It's hard for me to say this, as I have been a loyal Famous Footwear fan for years, and have bought dozens of pairs of shoes from them and have referred others. A couple months ago, I went to this particular store to buy the same New Balance shoes I've been wearing for years. Good quality shoes, last for months, and in one case, over a year, which given how much I use my shoes and how hard I am on shoes, quite an accomplishment. Within a week or purchase, the shoes had fallen apart. Soles coming off, seams pulling out, etc. They looked a year old rather than a week old. I took them back to the store, where I was abruptly told that shoes that had been worn--even obviously defective ones--were not returnable. Annoyed, my wife called New Balance to see what they could do, since it's their product. New Balance promptly agreed the shoes were defective, and cheerfully e-mailed me a voucher which can be used for the purchase of a new set of shoes from their website. Not, however, from the Famous Footwear store, where I am not likely to set my feet again. Ended up finding a perfectly adequate set of shoes from the Big 5 in south Reno. That will be my new default footwear store. read more

Was just in the store to experience the worst customer service as the employee behind the counter was too lazy to come out from behind the counter to help me. I won't be back read more

There are lots of stores in the outlets but the staff at Famous Footwear is always especially friendly and helpful when I shop there. The management has always smiled and greeted me when I come in and thank me for shopping. It's always a good experience shopping there. read more

No stars deserved there, but i had to chose one. I was ithere today saw some shoe laces and I turned to the person working and said that I wanted to compare colors of laces that i just bought at the Nike Outlet as I reached into my purse. I noticed that they were about the color and more money. I placed the laces back then for the next three to four minutes I was followed through the store by the so called mgr. I told him I didn't appreciate being followed and then he accused my of stealing laces, because he was missing a pair. I informed him that he could search my purse and he said he couldn't but he knew I took them. I was so embarrassed and humiliated for his abuse he embarked on me. I will never shop there again!!! read more

If there is a anything lower than 1 star, that's what this store deserves...! Their manager is condescending, rude and unprofessional ..! She needs a lesson or two on how to treat a customer.. ! No wonder this store is empty half the time because the sales staff particularly the manager gives the place a negative vibes..! To the management, if you want your business to succeed, make sure you hire the right people. I am not going back to this store ever even if they sell their shoes penny to a dollar..! read more

Well, I'm not the type to write a review unless is wonderful, but in this case.. I think I should just to save people time. A public service... Yesterday afternoon my daughter and I went in and we're looking for a specific shoe, her physical therapist says ASICS.. We got ASICS.. $120.. Now.. That's A WHOLE LOT OF MONEY I don't have, that's neither here nor there.. After talking with the sales person (who was awesome, honestly if I could remember her name I'd give her 5 stars.. Customer service goes a very long way in my book) and store manager Kristen? The sales lady hooked it up with a $10 off coupon! It was amazing! Now.. Anyone who knows 16 year old girls know they are picky.. My daughter hated the shoes.. Openly.. She wore them in the store for a good 15-20 mins... Walked around, hopped, skipped and jumped... to see if they were what she needed for feet.. She hated them. I bought them anyways.. DRS Orders! After we left the store I actually found the same shoes for $ 3.75 at a second hand store!!! Crazy right.... Guess who tried to get their $ back today?? Me! less then 18 hours later I drove all the way to legends from stead, all my kids in tow... Minus 16 year old... Store hours online say open at 9 am.. Were there promptly at 9:30... Doors are locked...i call the number provided, it must have rang 10 times... But let me tell ya.. When you have 4 kids all under the age of 7 with you and store is close when should be open.. 27 degrees outside... It SUCKS! Kristen finally answers, I ask what time store opens she says 10" I say oh ok.. I'm outside and your website says 9.. "... Click.... Ummmm ok. So I hang out... Outside.. Snap pix of the kids.. Hang out with the fish... I finally get inside I tell her my plight... And she says she can't return these shoes for me!!! What!!??? I have Box, shoes.. Receipt.. Even the dang bag.. She says the shoes have been worn! Yes!!! In the store! My daughter hadn't stepped foot outside yesterday After the store She's super sick. She didn't care... No consideration... No emotion. I'm a person, and that my friends is BAD BUSINESS PRACTICE.. read more

This is the worst company I have ever dealt with there policies are wrong I bought a product from them and it didn't last more than a month.When I went back they wouldn't cover there product and just told me I was out of luck. When I called there main company they told me that they couldn't help me, That I had to contact the manufacture because it wasn't there own brand so it wasn't there problem. This is not how you treat a customer if you want them to come back. I would never shop there again and I suggest you don't either read more