Great craftsmanship, very efficient service at the counter, work was completed before timeline they…read moregave me. Love working with experts in their field.

I dropped off a leather backpack two weeks in advance for a time-sensitive repair needed for an…read moreupcoming trip. I was told it would be ready around August 15th but that they would let me know when it was completed. When I called the day before, I was assured the bag was currently being worked on and I'd receive a completion text by end of day. That text never came. I called back the next morning and spoke with the same employee who took my original drop-off. He couldn't locate my ticket number, had to ask for a visual description, and then informed me work hadn't even started. When I brought up the conflicting update I received the day prior, his demeanor completely shifted. He became extremely rude, dismissive, and defensive, claiming "the guy" who does repairs doesn't work weekends and could not offer any assurance or clear timeline. When I stated I'd rather just pick up my bag and go elsewhere, he gave a careless "okie dokie." Curiously, while I was en route to collect it, he called back with a total change of tone--apologizing for his behavior and promising it would be done by Monday. While I appreciated the late attempt to save the business, the initial rudeness, lack of communication, and basic organizational failure completely destroyed my confidence in their work

Michael's Boot & Shoe Repair has been my "go to" cobbler since 2021. They do an amazing job at…read morerestoring the soles of your Christian Louboutin's and repairing your heel tips. They also buy and sell designer bags, shoes, and jewelry. I arrived on June 14, 2025, to pick up two pairs of Christian Louboutin's that needed the soles replaced and a pair of Aquazzura heels that need new heel tips. Upon arrival, I was informed that they were having a 40% off sale on everything in the store. I purchased the cutest purse that I had been eyeing for months (picture attached). If you are looking for new heel tips, sole restoration or discounted designer bags, heels, shades, watches or jewelry, I highly recommend Michael's Boot & Shoe Repair. The lady that owns the store is professional and has such a kind soul. Don't take my word for it, go check them out for yourself.

I bought a pair of heavy duty Men's cammo lace-up boots on Facebook Marketplace for my son, who was…read morelooking for a pair. After I gave them to him, he told me that the soles were separating from the boot! I found Michael's Boot & Shoe Repair on Yelp and decided to taken them in for repair. I dropped them off and was given a pick up ticket. The woman who worked there gave me a ticket and said I might want to take a picture of it because it often gets lost. And having that ticket number is the only way to retrieve your item at pick-up. So glad I did because I couldn't find it when I went to pick them up! The woman looked over the boots and said the cost would depend on how much gluing was needed. Fair enough. Once the "promised by" date arrived, I went to pick up the repaired boots. The cost and time needed for repair was reasonable. The repair took place back in December, and they are still holding up, so they did a great job! I would definitely use Michael's Boot & Shoe Repair again if the need arises.

I drove to Rico's Shoe Services to get a quote for a bag repair and was disappointed with the…read moreexperience. When I entered the store, nobody was at the front counter for about 40 seconds to a minute. After waiting, I finally called out to see if anyone was there. Eventually, I was helped by the owner's son, but he was unable to provide a quote for the repair. I suggested that he take a quick photo of the bag and send it to his father so I wouldn't have to make another trip just to receive pricing information. In today's digital age, where photos and videos are commonly used for estimates and consultations, this seemed like a reasonable request. Unfortunately, he refused. What frustrated me most was the lack of effort to find a solution or accommodate a customer who had taken the time to come into the store. The situation could have been handled much differently and would have reflected far better customer service. As I was leaving, I informed the owner's son that I would be leaving a review. His response was to encourage me to do so and even suggest that I take my business elsewhere. Based on my experience, I cannot recommend this business. Customer service and communication are important, and unfortunately, both fell short during my visit.

The owner is a horrible cobbler. He doesn't stand by his work he overcharges you and expects you to…read morepay high price for low effort low quality work. I brought one of my Jimmy Choo lace up heels in for him to fix one of the laces where the leather was coming off, he gave it a week for pick up. when I came to pick it up He wrapped a big thick leather cord around it. It was so big and bulky like the thickness of a pencil. I asked him to please remove that and if he could do it more thin, matching the rest of the cord he freaked out didn't wanna do it said it's $50 or he'll cut it off and I can take my business elsewhere. I asked him to please just fix it and I would pay the $50 if it looked like $50 worth of craftsmanship. He kept it there for another week. I went to go pick it up and he handed me my shoe with the cord, cut off and all the glue stuck to the leather. Do not take your shoes to hand if you want quality work. He is an asshole.

Excellent quality and timely. I have taken my shoes and boots over there many times for over 5…read moreyears and have always been happy with the craftsmanship. I have also braught in cloths to get altered and have been happy.

Took in some dress shoes to have the heal fixed. The back had almost worn down but I didn't expect…read moreto pay $26. Maybe I've just been out of it for a while but that just seemed high.

Expert shoe and handbag repair. Family owned since 1960…read more Located in beautiful Highland Park Village -Fine gifts shop -Friendly personnel -Fast turn-around time Address: 62 Highland Park Village Highland Park, TX 75205 Ph 214-521-1070 Hours: M-F 10:00 am to 6:00 pm Sat 10:00 am to 4:00 pm Highly recommended!

My first experience having Deno's "finish" my needlepoint belt. Having a bad experience at…read moreNeedlework on Lover's Lane, I gave Deno's a try at the recommendation of Saville in Snider Plaza. Harry was super helpful and my belt was done in 2 weeks! Couldn't be happier and the pricing was the same.

Is this location still open??? I wanted to have some work done on my shoes and now I cannot get…read morethem to even answer the phone. Avoid!

After years of not needing any shoe repair I returned to this shop after the soft leather on the…read moretoe of my pointed toe pump was torn. The leather was also dinged on the side of the shoe. The proprietor said he could glue it back down on the toe but could not repair the tiny hole on the side. He did the repair within 30 min and charged me very little (less than the cost of a fast food meal) I don't fault him for not being able to repair the hole. He was transparent about what service he can provide. He has been repairing shoes at this location for at least 11 years and I've had fair service from him each time.

Way overpriced and mid service. I brought in some high heel boots, one with a loose heel that…read moreneeded to be secured in place. The boots had normal wear with scratches, etc. There was another customer waiting so when he said $160, I felt compelled to pay right away without thinking about it. I exclaimed that costs more than the original shoes themselves and that they better look brand new when I pick them up. They did not, still have dents and marks which they covered with came cheap looking paint or polish. Smh. I won't be coming back here again.

I dropped a few pairs of my designer shoes for restoration and they came out looking amazing! I…read moredidn't think it was possible to get them this close to looking new! I'll be a returning customer for many years

Fantastic. I highly recommend Michael's Boot & Shoe Repair. It's a great shop. I recently brought…read morein an old leather biker jacket to be refurbished, and the result was better than new. Incredible craftsmanship and outstanding customer service. They also carry a beautiful selection of boots and hats. I'll definitely be back. Five stars.

I had him read soul and repair the foot bed in a pair of elephant skin boots. They look beautiful…read morenow and he did an excellent job. He was very friendly and the cost was what I expected.