I came here for a massage about two years ago and it was amazing. Since then, I've tried several…read moremassage places around Pasadena and the SGV, but none compared. I finally came back to HM Warm Spa today and was reminded exactly why -- they're the best. I'll only be coming here from now on. My masseuse was Candy, and my mom had Denise -- both 10/10. Thank you to Amy up front for making the whole experience great too!

I can't believe this place has so many five-star reviews. My experience was very disappointing and…read moremade me question the quality of the massages they provide. I'm not sure if it was just the therapist I had or if this is the standard for everyone. The massage table didn't even have a cover sheet, the massage oil was not good quality, there was no relaxing music, and the room was very small. Instead of feeling relaxed, I felt uncomfortable the entire time. Unfortunately, the massage itself was not good, and I left feeling like it was a waste of time and money. I won't be coming back, and I can't recommend this place based on my experience.

I want to address an issue regarding my appointment last June 23, which I inadvertently…read moredouble-booked and failed to cancel. This was an honest mistake on my part. The front desk staff were understanding and indicated they would let it slide, which I appreciated, as I have not visited your establishment in quite some time. However, I recently noticed an additional $20 charge on my credit card for the double booking. While policies are in place, this is excessive given the circumstances. I'm willing to accept the charge, but I must express my disagreement. I am never going back to your business. To be clear, I was a generous tipper for your staff during my visit, yet that seems to have had no bearing on my overall experience. This has led me to reconsider my loyalty to your business. Numerous alternatives offer similar services, and their customer service is worth considering. You may have lost a long-term customer due to this incident. I hope you take this feedback seriously. Is your business really that desperate for $20?

I've been to a lot of massage places. Some ghetto. Some luxurious. But rarely do I actually enjoy…read morethe massage. Until now. My sister introduced me to this place but several of my colleagues have also recommended Beautiful Day. I have fallen in love! An hour massage here is like HEAVEN! From the moment you walk in, Dustin or Jason will happily greet you, have you fill out a quick form to circle all the spots you want focus on, and then they walk you to your massage location. I've had two different gals massage me and both are exceptional! I have zero complaints! Pressure was amazing, pacing was great, technique was perfect. I just love it. I took my mom today and she usually is like "meh" after a massage but after coming here, she could not stop praising them! It helped her sciatica so much! She said all the tension in her leg and head were gone! It's a small place but it's so clean, so welcoming, and so professional! The only thing I will mention is you need to leave early so you don't get caught up in Pasadena traffic. There is a parking structure nearby that has dedicated spots for Beautiful Day and it's like a 2-minute walk. I will be taking my mom and sister back here often. Thank you, guys!

All I can say is, OMG! My friend surprised me with the gift…read more of a massage after a rather stressful work day, as well as that I cycle to work every work day AND I work out and haven't had a professional massage in years. I was very achy and sore before going here. First of all: Very relaxing setting. I don't know the massage therapists name, but he did such a tremendous job getting all the soreness out of my muscles. When I left the place I felt like a brand new person! I'm sure I'll sleep like a baby tonight and in the future I'm going to have to keep going to this place. I you need a great massage this place really is the way to go. Best one I ever had in my entire life. I highly recommend this spa.

The people here are so kind and respectful I feel very safe. The prices are very reasonable and I…read morealways leave feeling relaxed. Since moving to Pasadena this has become my favorite place to get a massage! I would definitely recommend this place

This place is a 10/10 Clean…read moreFriendly Great price. I came here with my husband tonight for a couples massage. They put us in a private room. Exactly the Sunday reset I needed.

Lucky Clover is my go to spot after a stressful week…read more I knocked out because it was that good. Communicate your preferences. Prices are reasonable. I opt for the hard pressure. 90 minutes for $80 dollars. Make sure to tip!

Very welcoming environment, serene rooms. Therapist Cindy was very attentive, sensitive and…read morethorough in my 90-minute massage. Recommended. I will be back!

The massage therapists here are amazing. After a long day of work, I had a 90-minute head spa and…read moremassage package. I felt so comfortable and relaxed afterwards. Thank you, massage therapist Mia! I'll be back soon!

Very clean and welcoming place! If you're looking for a really good deep tissue massage, I…read moredefinitely recommend giving this place a try. The staff was very nice and friendly, and the prices were reasonable as well. My husband and I were able to have our massages together in the same room, which was nice. We both got deep tissue massages, and they did such a great job! By the time we were done, we felt like every tight muscle in our bodies had finally loosened up. We walked out feeling so relaxed and refreshed. Overall, we had a great experience and would definitely come back!

Ya Ya was amazing yesterday!! My second visit with her…read more Highly recommend her. I will be returning every two weeks if my schedule allows. Once a month for sure!!! Thank you!!!!

I took my husband here for our anniversary, we chose to do a relaxing event. We both really enjoyed…read morethe whole experience. It was pretty quiet when we came (Sunday around 2:30). We purchased a groupon for 2 headspas for 75 minutes. They first analyze your hair follicles and recommend ways to prevent dandruff and oily scalps. Afterwords they take you to your room where they deep clean your scalp. We chose to include a massage with our experience which was a nice added bonus. When you're all done your hair is blow dried with products to enhance its health. What stood out to me the most was the clean rooms, clean floor ways and how my tech gently blow dried and brushed my hair (I have thick long hair). It made me feel extra cared for. The last spa I went to, did not want to brush my hair, nor was the experience relaxing. Definitely one of my top favorite spots! Will come back again.

I agree with the other 3 star review here. It's okay, but not anything special…read more Parking; Came at 530pm on a Saturday and had to park on the curb at Tierra Mia because the lot was full. Noise/Vibe: SOOOO incredibily noisy. I came in a minute before my appointment and the workers were frantic, running around and speaking anxiously and it wasn't a huge deal, no one was rushing them and they were still checking out the previous appointment. Then they asked me if I wanted to buy a gift card for a couple hundred dollars (it was my first time there???). Also tried to upsell while I was on the table and again at check out. This was the biggest thing. The whole point is to relax and even when I was in the room I still heard the customers and staff talk so loudly. Other places I've been to always have quiet signs and the staff also speak softly. The facialist was slamming boxes in the room and also had to refill the water twice (never had that happen ever) Facial: Was okay. Average products. She used a suction thing and rather than drag it on my face she tapped it and pulled at my skin. She also caught my nose ring after I told her I had one and she was like "oh it hurts?" and I was like yeah when I have something pull it hurts. She did do extractions which was nice but said the time would come off my massage, which I did appreciate about the communication. If I needed an "emergency" facial, maybe. Otherwise I'd just drive to Wi Spa or Korea town and get the whole vibe for the same $100

I've been coming here for the past three years, and every visit has been an amazing experience…read more From the moment you walk in, the entire environment is incredibly relaxing, the soft lighting, warm massage beds, and cozy blankets create the perfect atmosphere to unwind. The best part, though, is my massage therapist, Merci. She is truly exceptional. She always takes the time to understand exactly what my body needs, whether it's relieving sore muscles, releasing tension, or simply helping me relax. Her attention to detail and skill make every massage feel personalized.

I've been a member of the Now Pasadena for almost two years and it's been the best investment in…read moreself-care I've made. The front desk receptionists are always welcoming and I love the ease of the parking situation. The products are great too...I bought the candle and room spray to try to duplicate the relaxing feeling in my home. The first time I went to this location I was randomly paired up with the massage therapist, Kia, and how lucky for me that I was! She is kind, calm and pleasant. I've been requesting her ever since that first time and sing her praises to my family and friends. She really listens to what my needs are and varies up her techniques to fit those needs. Whether it's adding the gliding cupping, hot stones, or just the now massage, I look forward to relaxing and resetting during my monthly 80-min massages. I will continue investing in me and booking with Kia!

OMG, worst place Ever! ! Dirty and tiny room, unprofessional massage, manager Amy with poor…read moreEnglish, bad attitude!!! Be careful, better don't go.

I visited Aurora on the left side entrance to Sweet Spa where she gave me my first of many facial…read moretreatments to care for my skin. Her process was very comfortable and thorough, and I can't believe how great my skin feels now! This place is a hidden gem! If you like getting facials or just want your skin to glow, you have to come see Aurora. She is very kind and loves her work. You'll be grateful to know her as well! The ambiance there is very professional and clean! Her business is within Sweet Spa on the left entrance seen in the photo!

Extremely Uncomfortable Experience…read more I called ahead to book a massage for two people, and during the confirmation process, the woman on the phone started yelling at me. I'm not sure if it was a language barrier issue, but regardless, the yelling was completely unnecessary and unprofessional. Upon entering, we were immediately hit with a strong musty smell, which suggested poor ventilation. After paying, I asked to use the restroom and was rushed to the back where I was shown what can barely be called a bathroom: a toilet and sink in an open space with no door. Instead, there was a thin sheer cloth (about the length of my arm) hanging from the ceiling offering zero privacy. After that, I was quickly ushered into another room and rushed to lay down for the massage. When it was time to leave, one lady aggressively demanded a tip while another woman physically blocked the exit door until we tipped. When we asked if there was an extra $2.00 charge for using a card, the staff member told us, "$2.00 is not too much for you," which was extremely rude and inappropriate -- you should never tell customers what they can or cannot afford. Overall, the entire experience was uncomfortable, unprofessional, and felt unsafe. I would not recommend this place to anyone.

One Star -- Very Disappointing Experience…read more From start to finish, this place was a letdown. I called ahead to schedule a couples massage, and the woman who answered the phone started raising her voice at me while confirming the appointment. It came off aggressive and completely unnecessary. When we arrived, we were immediately told to pay before the massage, which felt insulting -- as if they assumed we were going to steal the service. It made no sense and set a really uncomfortable tone from the start. I was then rushed into a room and told to get on the table with no real exvplanation. The massage itself was decent but definitely not worth $45 for just 30 minutes. When it was time to leave, it got even worse. One woman stood blocking the door, asking repeatedly for a tip. As I kept trying to move toward the door, she refused to step aside and just stood there waiting until we tipped. On top of that, when we asked if there would be an additional $2 fee charge for using the card again she said "yes, two dollars is not too much" which is incredibly disrespectful. The entire experience felt unprofessional, uncomfortable, and high-pressure. I would absolutely not recommend this place to anyone