Barb is very knowledgeable! She is always able to answer any questions i may have and give…read morerecommendations on things I didn't even consider. Having a good agent is so valuable and Barb is that agent!

Been with Barbara for decades. Never any problem and Leora is amazing!…read more Started out with just car, now multi-car, house and umbrella. They're always there to answer any questions.

Terrible customer service and it took 2 hours to get Lien holder added…read more very rude customer service

good professionals, very helpful. Laura helped me a lot…read moresince I'm new in business and didnt have much information on insurance I need. She advised me best options and helped with best solutions. Thank you!

Mike Desoyers used the credit card I gave him to pay himself $500 without my consent. He only had…read moremy credit card to pay my new premium. I have called, send texts and emails regarding this, and now Mike has completely ghosted me. I will file a lawsuit if the money he stole is not returned immediately. I am also reporting him to the Attorney Generals office in addition to the BBB. The website clearly states there is NO CHARGE for their services. I am so angry. Mike should be ashamed of himself!!

This is a sincere THANK YOU for the excellent service we received from Maria Shostko as we…read moretransitioned to a new health care plan. She went above and beyond in terms of her availability and we found her to be extremely easy to work with. Her compassion and understanding of the urgency of our situation was so appreciated. I would highly recommend her for your health insurance needs.

I recommend Pierre Poinsett agency. Pierre did an outstanding job providing me with a quote,…read moreexplaining some features of the policy and making recommendations on my current policy. I did not select his insurance company however he continued to provide me with excellent information. He is a gentleman and treated me with respect and made some of the explanations very easy for me to understand. I haven't come across any other agent (including my own insurance agent) that spends time informing me of whats inside the policy. Check Pierre out and see for yourself how good he is at his job. He cares about customer needs and is a genuine person.

Pierre is very thorough and ensures that you understand your policy. I appreciate that kind of…read moretime and personal service. He is very knowledgeable about insurance and financial services, and will take the time to explain and ensure that you understand the decisions you are making when purchasing his products. I highly recommend him.

I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal…read morecustomer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner.

This guy is TERRIBLE. Hard to get in touch with. Been with him for 10 years. Policy gets higher…read moreevery year- home and car with only small claims this whole time. When I needed to get a COI for a day,- tried to coordinate with this guys for almost 2 weeks, leaving email and voicemail- never heard from him.- NOT ENOUGH IN IT FOR HIM TO BOTHER, I suppose. Called another allstate broker in Chicago and she took care of everything for me within an hour. Allstate not a bad company over all- took my business elsewhere

Mark is very knowledgeable, reliable and helpful! Always there when I have policy related questions…read moreor need help filing a claim.. which was very recent. I already received my reimbursement check. I get a refund check every 6 months for being a safe driver too! To my knowledge, every insurance company targets a specific type of drivers.. you could pay a lot less like i do now (switched from State Farm). I contacted Mark 2 years ago for a quote when my ins premium at State Farm increase. It was very quick and easy so i immediately switched!

Jim Lane is the best insurance agent I've ever had. He actually cares about his customers.read more

This is the agent I speak of in my corporate review. Not a good guy to do business with. This is…read morefrom a few years back, but as bad as they were, I can not see them changing. Enjoy and stay away! As you may know...not my first run-in with All State....actually my 3rd in 3 years! Last term I received a bill (due upon receipt) for $15 for ???. Of course, I called my agent and asked...."what's that for? " He had no idea...so he said he'd check with corporate. About two weeks later he called back/emailed and said, "You dropped one of your vehicles (I'd sold it) and you lost your multi-car discount." I had wrongly assumed that dropping a vehicle would get me a refund. Opposite...I 'owed' so they sent me a bill...with no explanation! After chatting with my agent...I reluctantly paid ... the same day I received the info. New Term comes...I see my insurance has gone up substantially.....I also note a discount I'd previously received is not there. When I call to inquire my agent says it's because I 'paid a bill late' I remind him that I never pay late and always pay in full each term...a 'good payer' by all accounts. He tells me AS has taken my discount because I didn't pay the 'unexplained bill' on time. I call corporate and get a 'no' (never says yes....) man who ten seconds after I tell him my story and say I'd called my agent tells me my 'mistake' was not calling my agent. Seeing that he is NOT listening, I end my call with him immediately (hang up). I then post on FB using my #ALLSTATEFAIL tag and tell my story. I'm contacted back by 'Jesse' who leaves me a VM at 12:30p even though I clearly state I want a call back after 3 pm. We go through 4 VM tags with me leaving messages stating specifically, " All State needs to follow company regulations to ensure that all customers are treated equally". After this experience, I can only assume that means all All-State Customers are screwed over and All-State doesn't take any responsibility for anyone. I end my call and begin looking for a replacement...I'm even willing to pay MORE just to get away from All-State. A complete nightmare....a complete FAIL. #allstatefail#3 Fail #2 was this agent when I called in to ask about if I should submit a claim on a n=minor fender bender, actually wheel rim, that I knew I could fix for under $100 but thought I'd ask. He said, hmmm just a minute. He then put me on hold, and when the phone picks up its the claims department. I told them I was only inquiring, not actually submitting a claim. They said do what you feel is right. So I fixed it myself for about $70. The next term my rates skyrocketed! I asked why....the reason? That I submitted a claim. I told them no I inquired and decided not to. They said because my agent put me through to claims that it was automatic! UN FREKIN BELIEVABLE! I didn't even want to do anything but ask and because of this Lane agent, I got socked with a $75 increase on my rates and even Lexus Nexus couldn't remove the claim, even though they agreed with me that AS was totally screwing me. I left #ALLSTATEFAIL and have been much happier ever since. I hope my review makes you not consider them and that they lose another customer thanks to screwing me over. Word of mouth AS.....best advertising out there and it will destroy you.

Do not get insurance with this people. They don't know what theyare doing. I been asking them to…read moremake me commercial car policy they don't know how for 6 month telling its ready and it was never done. I call them to cancel my policy a month ago they did not cancel it I was paying for 2 policy. I call them to cancel did not want to cancel. I had to call costumer support to get it done. Scammersssss!!!!!!!

When I initially called for insurance, I was greeted with an auto insurance price that seemed too…read moregood to be true...The coverage seemed great and the staff friendly. My first bill came through with no problem at all. My second month was met with a charge of over double what was quoted to me. When I called to get information, Nora told me that my 6 month premium was a completely different number than what was originally quoted over $200 more than what was quoted. I spoke to Kim who assured me that she would get it taken care of. My Third month and the bill was getting bigger and bigger. When I called again I was told that three months ago I had something on my record that was preventing me from getting the rate promised and it was automatically raised. Some customer service, no call, no email, no info at all. In fact, Kim wouldn't return my calls at all anymore unless I called from a different phone number, at which she would ask to call back and never would. I wouldn't recommend this agency to anyone I know, be aware that they have little to no customer service and will do anything to ensure your experience is as painful as possible. STAY AWAY