I've been getting insurance through Freeway insurance for almost 10yrs. From my Honda to my new car…read morenow. They've always been polite and helpful with my needs. They always have remarkable customer service. I've been to 3 different ones, 2 in Lancaster and 1 in Riverside. All equally great customer service. I even recommended people to come into freeway for their insurance and it worked out well for them. I've been in an accident before, not my fault. I was stopped at a red light and a car drove through the red light. Hit another car and that car ended on my hood. At the time my car was only worth about 3500. I called to let the insurance company know what happened and asked if they could do what they can to fix my car up cuz I didn't want to make payments on another one. They helped me out and made over $6000 in repairs to help me out. Grateful for that always. Sara helped me out with my new Mazda 3 and got me a good deal on my insurance for my new car. Sara was very polite and we had a great conversation as we were doing the paperwork. Great customer service. All the people complaining about estimates, you're going through a broker. It's going to be higher the first time. The price drops after the broker fee. I'm fine paying it, because in the long run it has always worked out great for me. Thank you Sara. I appreciate the service and the wonderful conversation.

I am reporting this location for mismanagement and misleading sales practices regarding commercial…read morevehicle coverage. My family paid over $800 upfront to start a policy with Alondra, only to be told later that our work truck wasn't actually eligible for coverage. While mistakes happen, the aftermath has been unacceptable. It has been over 20 days and our $800 has not been refunded. When we went in person to resolve this, the staff was dismissive; Alondra refused to speak with us, and we were told to call a separate customer service line. Most alarmingly, they are now demanding proof of a new policy to 'cancel' a plan that was never active. This feels like an attempt to manipulate policy numbers at the client's expense. I will be contacting corporate and the BBB to ensure this is investigated.

They need to hired more staff. Every time you try to call they never pick up the phone for you…read more It takes forever to get a response and when they do they just tell you I'll call you back when I have all the information ready but instead of call you they what to do everything by texting. Now imagine texting with different number of clients, the attention won't be the best and also they won't be able to answer your questions the same way. I had all state for over a year and I almost never need to call them but the times I did it was always the same issue. I recommend don't make business with them.

Jannette and Bree have given us excellent customer service throughout the years! I would highly…read morerecommend this AllState Insurance Agents, they had gone above and beyond to save me money and they had been so helpful when I have had accidents. If you are looking for someone reliable and helpful the staff at this location is amazing!!.

I have had to change my mortgage payer twice and each time Miriam takes care of resubmitting my…read morehomeowner insurance policy right away. She's consistently friendly, pleasant and efficient.

Great use them for my home insurance and my car insurance Miriam and Jared are awesome always…read moretrying to help me find discounts and balance my coverage and how much I'm paying. Definitely would recomend this insurance place great people working in the office

Anna S and Star Moore,Carlos B. The loan officers from Altura credit union in Riverside.They all…read morehave outstanding customer service they consistently exceeding customer expectations by delivering helpful, empathetic, and rapid solutions that build long-term relationships with customers. They centers on ensuring the customer feels valued, heard, and respected. They knew this loan was time sensitive.They are very friendly and very knowledgeable and a great asset to Altura CU company. They all deserves an award & a raise. They made sure everything ran smoothly during the 2 day loan process so we could get a new car approved by Sunday we found the car and by Monday they cut the check. Thank you all for being there to help my husband Albert he loves is new SUV/Explorer/ Black We really appreciate your time and accuracy. We will refer more people to Altura in the future. Thank you again Carlos Borquez for your speedy service and always checking on us we felt appreciated and he is very fast and reliable and always with a warm smile it doesn't go unnoticed. Take care! We are looking forward to doing more business with Altura in the future. Great team work Star,Carlos &Anna. I gave a 5 star service 24/7. This is the best branch to do Business@6403 Riverside Ave.Free water & coffee Love the new floor plan.The manager is a great boss also. Marie & Albert Jones 7/18/26 5-Star service.7/20/26 Star Moore we could have not done this without you and you're amazing with all the calls and emails and txts above and beyond. Thank you for calling us right back with answers.

Friendly employees who will go out of their way to help you. Krista was especially helpful and…read morekind! A great credit union!

after 2 days of trying to cancel my policy with Veronica and getting the complete run around of…read morethem trying to make me go in to sign to cancel. I called corporate and they helped me cancel with out me going in to this Van Berun Joke of a office. Today I've cleaned my hands of Veronica's and her sister Adrianas Insurance. I can't believe I stayed with you this long I feel like I left an abusive in caring long term relationship. And found a gem call Geico. So to all my Raza don't feel you have to put up with these traders. Their not here to help our people this is my review this is how I was treated and felt. This is not the first time I've felt this way from this company and yes I've called corporate before to resolve this that way they had a chance but they didn't help just said a short I'm sorry ******WARNING SHOP AROUND FIRST*******

Great service quick and easy if your looking for insurance call and ask for Jose Puga he was very…read moreknowledgeable and answered all my questions thank you again

For farmers insurance I would put a half a star. If I could now I would like to know why they won't…read moreeven call me back. I left a message because I need to know why and where my insurance stands on my car my homeowners I paid they sent me a bill for that, and only that? they sent me some thing that said I owe $1315.88 I live month-to-month now that my husband is deceased, and by the way they sent me my renewal Household drivers, my husband was on there and one of my daughters she was killed in car accident 13 years ago. and my husband died of cancer six years ago? These people are really not on the ball. I have two people on who are clearly deceased and it upset me very much!!! and they're kicking me off of my insurance because I have one accident isn't that what insurance is for? We have been paying this for almost 30 years with Farmers. I guess customer loyalty is not some thing that they care about at all? I wouldn't recommend signing up for Farmers car insurance or home owners because they are so cold hearted:,(sincerely Sherri Barton Riverside, California policy number A936696459

Dominique, help me over the years and she'll try to help her best on what you need. The prices…read moreisn't bad, depending on your service.

I recently needed insurance and I wanted to thank Sandra for the excellent customer service she was…read moreable to answer all my questions and concerns. She was extremely professional and helpful thank you so much.

Como ch***an Esta Aseguranza!!!! Llamando a Estas horas de la noche!!! Te llaman casi dos semanas…read morede Tu Pago pendiente!! Ojo cuando firman sus papeles no se Los Enseñan xq Ellos agregan cobros Que no Va a la compania y van a sus bolsillas!!! Estafadores!!!! Mejor vallan con El estate farm!!!

I have been with Dominique for over a decade. She has the best customer service and even has helped…read moremy family members when their car insurance messed them up. They couldn't even switch and she helped them and when the 6month contract was over they went to her! She's the type of agent that feels like family. In an accident you want someone there to walk you through and she's that person. I cannot recommend this business highly enough!

Dominique, is magnificent, she help us with our auto and life insurance. And whenever I have a…read morequestion about anything else she always has the best answers. I have referred her lots of my friends already.