We were loyal Farragut Cleaners customers for 20+ years. We had always received great service with excellent customer relations. New ownership has led to a sub-par product. (Medium starch is more like "no starch." Received items which weren't ours. At pickup, not given all of our items.) read more

**** Unfortunately, our experience with Farragut Cleaners was extremely disappointing. My husband dropped off three dress shirts to be cleaned. One of those shirts, a $70 dress shirt that he needed for a funeral, came back with a slit cut through the collar. When we brought it to the attention of the store associate, she immediately acknowledged that the damage happened at the cleaners. She even shared that they have several new employees who have been making a lot of mistakes. She was kind and apologetic, but explained that she had no authority to resolve the issue. The real frustration came when trying to reach management. Both the store manager, Jordan, and the owner, Jenna, were impossible to get in touch with, leaving the front-line employees to handle upset customers without the ability to help. When we finally received a response, the store manager claimed the shirt was not damaged at the cleaners and offered only a $20 store credit. Even more disappointing, she never had the professionalism or courtesy to speak with us directly. We've always considered Farragut Cleaners to be a reputable local business, which makes this experience even more disappointing. We are busy people with careers and family responsibilities, we certainly don't have the time or energy to fabricate a claim over a dress shirt. We simply expected accountability and reasonable customer service when a mistake was made. Mistakes happen. What defines a business is how they respond to them. Sadly, Farragut Cleaners chose to deny responsibility rather than stand behind their work, and because of that, we won't be returning. read more

I had a very old doily that was my grandmothers. Probably 1913 or 1914. It had some rust spots on it and I just stopped there to see of they could give me a suggestion as to what I could use to try to remove the spots. She asked me to leave it and let them see if they could remove some of it. I did. Picked it up today and they were unable to get the spots out. They were very kind to even try and did not charge me anything. Everyone was very nice. Have used Farragut Cleaners for years and had no problems. read more

First, I admit I left my sweater more than 30 days, having said that, they take your phone number when they accept your items for cleaning. I have been told they don't have my sweater and that they are not responsible for items left over 30 days. So I no longer have my Aran, hand knit, emerald green, wool sweater. I have been patronizing this business for 30 or more years. I feel this would never have happened with the original owners. I never had clothes "disappear" . I will never trust Farragut Cleaners with anything I value again. They certainly are not trustworthy. read more

The quality of work is good but the prices were a bit high. I appreciate that the business is open pretty early and close on the later end. Overall, nice staff. read more

I've used this company before without incident, but this latest experience must be published. After a large order, I noticed that one of my laundered shirts was quite wrinkled up its return. The rest of the order was fine. When I brought it back to have it re-steamed (or ironed) the employee was rude and argumentative. She even suggested that I had wrinkled my own shirt (tag still on it). I told her to send it back and have it redone. When I went to pick up the next order, they had indeed charged me again for the shirt. Lousy service, lousy attitudes, and therefore not a reputable business - spend your money elsewhere. read more

As far as dry cleaning goes, Farragut Cleaners did a pretty good job in getting my shirts clean and pressed. My one qualm with this place is that, to use their 10% off coupon, you have to go for their more expensive version of dry-cleaning, which runs for almost $6.50 a shirt! Since I only had two shirts I needed to get cleaned and I wanted to use up the coupon, I just decided to give this place a try anyway. They did a good job, but I honestly could have gone anywhere else and gotten the same quality of cleaning for a much cheaper price. The lady at the counter wasn't overly welcoming or friendly, but she wasn't rude or off-putting either. She just got me in and out of the building as quickly and professionally as possible, which I appreciated. I honestly would have given this place three stars...but the whole price thing with the coupon just really rubbed me the wrong way. If you've got a 10% off coupon for this place and you want to use it, be prepared for this little trick they pull! read more

The prices to launder shirts is absolutely ridiculous! I brought in 20+ shirts and had a coupon. They would not honor the coupon. I was charged 50% more than what I used to pay in Boston. The owner said, welcome to a East Tennessee." Really? Will never go back. Work product was also subpar. read more

Wow...where do I start. We recentley moved here from Kansas City and trying to find a good dry cleaners is about like finding and good doctor. Needless to say this is not a keeper. Two days,ago, I dropped off a large order of my husband's shirts for laundry. The woman who "helped" me was less than helpful from the time I walked in. She saw the size of my order, immediately looked at her coworker and began rolling her eyes and having a whole nonverbal conversation. The only thing she said to or asked me was 1. What kind of starch do you want and 2. You do realize these won't be ready until Thursday after 5, right? Leaving 31 shirts, I am pretty sure I wasn't in a big hurry to get them back the next day. The more I thought about my experience, I decided to reach out to the owner. On the website, it refers you back to the website and an email. So, I decided to send a message asking for the owner to call me the following day. 7 AM I get a call from none other than the same woman that "helped" me the day before. Guess what?? SHE was the OWNER!!! All she wanted to do was argue with me that she wasn't rude to me!!! Needless to say the search continues. If anyone in the Farragut area has a recommendation for a dry cleaner, let me know, I certainly won't be coming back here. read more

Maybe it's me, but I don't get paying almost $3 to have a men's shirt laundered. I've lived in Chicago, Minneapolis and New Jersey and the most I've paid is $1.75... Farragut Cleaners has done an OK job (a couple of broken buttons here and there and I had to have one shirt re-laundered and pressed because the crease was in the wrong place). They used to offer a 10% off coupon in the weekly local paper, but the coupon now requires you to spend additional $$ on dry cleaning to get the 10% off the laundered shirts... So, I end up paying over $2.80 for each shirt. Based on my experience outside of Knoxville, that seems pretty expensive... read more

Very rude lady at cedar bluff! Sign is very misleading that says they do alterations. She would not let me try my top on and pin it and was very rude stating this should already be done then it can be sent to Farragut! Am I mistaken that when you have things altered, the person will usually do this! How can I pin a shirt myself???? read more

I am literally fuming at the service I just received from Farragut cleaners. Their staff was so rude and the person I dealt with was a co-owner. They overcharged us by more than 100%. When bringing this error to their attention they were completely disrespectful and unkind. They refused to fix their error and ended up overcharging a non-profit kids organization. This group of kids did not deserve a company taking money from them. I have never ever received such poor service. I will never use them again and I plan to warn my friends and any one else I come in contact with that this place is a sham. I wish I could give them less than 1 star. read more

Stay away from this place. They lost 2 pairs of men's dress pants and told me it was my problem. While I was waiting for one of the owners to come to Cedar Bluff store because they charged me but would not give my money back, another person picked up their dry cleaning and left then had to come back because they did not get all of their order. What bad service, bad attitude, rude....what a joke. And their prices are high. The suit I had cleaned did not look like it had been professionally cleaned. Never, never again and people would be smart to stay away from here. I was told I would get a call from the owner about the lost pants and I waited 2 days and called her. She strongly suggested I did not bring in the dress pants to have cleaned and then said have a nice day and hung up. read more

So I get that a few stains didn't come out of my white cotton button down shirt but when I took it out to pack my bags for a trip, it was wrinkled and the job unacceptable. I paid $6.25 to dry clean a shirt (less a 20% coupon) and when I called to talk to "one of the owners". She told me to bring it back so she could iron it. I explained I would like a refund because I am leaving on a business trip. She kept repeating herself. Sub-par customer service. I have been loyal to this cleaners and while I don't dry clean a lot, they had all my business. $6.25 for a stained, wrinkled shirt. read more

If you need dry cleaning, in my experience over about 8 years this company seems to do a reasonable job for a reasonable price if you use their 20% discount school fundraiser coupon. But they will not honor it on shirt laundering. As far as shirt laundry goes just forget this place. Typical after tax cost for a laundered and pressed shirt is about $4.00. Last trip there with 8 shirts one shirt came back with a $6.50 charge and a handwritten note indicating it had to be pressed by hand. Seriously?Another very expensive shirt worn once and laundered once at this business came back from this same trip with a broken placket button and a broken cuff button. How in the hell does anybody break buttons on shirts laundering them in the first place. NO EXCUSE for that. If I have to waste my time I will press my shirt rather than replace buttons. And if you want anything altered they offer absolutely no help. They will not assist you in marking or pinning even a simple alteration such as hemming pants. Their sign that says they do alterations is as close to an outright lie as there is. All they do is send out your work, add a service fee, and give it back to you. Believe me, I tried. On another day I might be willing to give two stars but I'm not in a magnanimous mood today. read more

I recently took a cocktail dress with a beaded peter pan collar to Farragut Cleaners to be dry cleaned. I had never taken anything there before, but my husband and his family have always used Farragut Cleaners so I assumed they were an upstanding business. I received a call on the morning of the pickup day to notify me that beads on the collar of my dress had melted and gotten on the dress. The salesperson informed me the beads were not dry-cleanable and even though they had run the dress on a short cycle as instructed by the care label, the beads melted. She told me it was a manufacturer issue and to take the dress back to where I purchased it, and not to worry that they were going to take care of the charge of the dry cleaning. I asked if the beads had melted on the the other part of the dress and the person gave me the impression that whoever had dry cleaned the dress had gotten the stains out from the melting on the dress. I thanked her and got off of the phone. However, when I went to pick up my dress later that evening I was horrified to find that the dress was completely ruined-- the beads had melted as I was told, but were melted over spots in other parts of the dress. I told the woman I was unhappy and she instructed me to go to the main location to speak with the owner. I went to the main location the day after I got off work and the owner had already left, so the woman working the desk called the owner and put her on the phone with me. I expressed my concern and dissatisfaction with how the situation was handled and that my dress was ruined. The owner immediately stated that I signed a release and asked if I had read it. I assured her that yes I had read it, and that the release does not suggest anything in terms of beads, sequins, trimmings, or decorations MELTING on dresses, but merely that they would fall off. The owner told me this was a manufacturer issue. I reminded the owner the care label on the dress also states "PROFESSIONAL DRY CLEAN ONLY; DO NOT STEAM ON DECORATION". I am not a dry clean expert, but am led to believe that whoever dry cleaned the dress steamed on the decoration because the rest of the dress is dry cleaned beautifully, though the ticket claims, "dress is not dry cleanable." The owner did not take responsibility and would not even apologize for what happened to my dress. I was very taken back by how disrespectful and rude she was to me. In a customer service industry, that is not how you gain customers. I was extremely unhappy with their service and will not go back nor recommend anyone go to or use Farragut Cleaners, and plan to file a complaint against them regarding my dress and how they addressed me when I confronted them. read more

Most horrible experience 430 N. Cedar Bluff location.. I took a new jacket that I wore once and got couple of spots on it. When I went to pick it up, I found that they got one spot out, not the second one. I left it there to be dry cleaned again. When I went to pick it up, I saw they could not get the second spot out, but in addition had put more stain on the jacket on multiples places, all over the front of the jacket. Probably from the cheap spot cleaning solution they used. When I complained, the attendant was extremely rude and was soooo loud when she talked to me. I I left in tears. My jacket is destroyed!! I have left the jacket at the store, the owner is supposed to call me back about it. I have already submitted a BBB complaint on it. read more

This cleaners ruined four (4) shirts of a 28 item order and refused to replace the shirts. They burned the tips of the collars then agreed to try to fix them. After the first attempt the lady working at the Hardin Valley store stated how surprised she was they were sent back in the same condition. They took them back for a second try but could not correct. Afterwards, the female owner stated she refused to replace the shirts or issue a refund. The lady working the Hardin Valley store, who is wonderful by the way, agreed this owner did not handle this situation well at all. Terrible cleaners DO NOT USE THEM! read more