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    Farragut Quality Alterations

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

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    Response time

    1 day

    Response rate

    75%

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    Farragut Cleaners

    Farragut Cleaners

    1.6
    (18 reviews)

    We were loyal Farragut Cleaners customers for 20+ years. We had always received great service with…read moreexcellent customer relations. New ownership has led to a sub-par product. (Medium starch is more like "no starch." Received items which weren't ours. At pickup, not given all of our items.)

    **** Unfortunately,…read moreour experience with Farragut Cleaners was extremely disappointing. My husband dropped off three dress shirts to be cleaned. One of those shirts, a $70 dress shirt that he needed for a funeral, came back with a slit cut through the collar. When we brought it to the attention of the store associate, she immediately acknowledged that the damage happened at the cleaners. She even shared that they have several new employees who have been making a lot of mistakes. She was kind and apologetic, but explained that she had no authority to resolve the issue. The real frustration came when trying to reach management. Both the store manager, Jordan, and the owner, Jenna, were impossible to get in touch with, leaving the front-line employees to handle upset customers without the ability to help. When we finally received a response, the store manager claimed the shirt was not damaged at the cleaners and offered only a $20 store credit. Even more disappointing, she never had the professionalism or courtesy to speak with us directly. We've always considered Farragut Cleaners to be a reputable local business, which makes this experience even more disappointing. We are busy people with careers and family responsibilities, we certainly don't have the time or energy to fabricate a claim over a dress shirt. We simply expected accountability and reasonable customer service when a mistake was made. Mistakes happen. What defines a business is how they respond to them. Sadly, Farragut Cleaners chose to deny responsibility rather than stand behind their work, and because of that, we won't be returning.

    Farragut Quality Alterations - sewingalterations - Updated July 2026

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