1. Fashion Nails & Spa

    1. Fashion Nails & Spa

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    Saint Charles, MO

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    Fashion Nails & Spa

    3.3 (103 reviews)
    ModerateNail Salons
    Closed 9:30 am - 7:30 pm
    Updated 3 months ago

    Services - Fashion Nails & Spa

    Manicure

    Manicure and pedicure

    Nail fill-in

    Fashion Nails & Spa Photos

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    Recommended Reviews - Fashion Nails & Spa

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    Reviews With Photos

    I have been coming to Tracy for years, but unfortunately today's experience was the final straw. One thing that has remained consistent over the years is the unpleasant attitude. Customer service matters, especially when people are spending their hard-earned money in an economy where everything is already expensive. No customer should feel like they are inconveniencing a business by walking through the door. Before arriving, I explained over the phone what I needed done. When I got there, I was short on time and told Tracy to do whatever was necessary to fix my nails. She looked at them and immediately stated that because I had three missing nails, I could not get a fill-in and would need a soak-off instead. I agreed without hesitation and told her to proceed. After filing my nails and beginning the process, she later changed her mind and said I could actually do a fill-in after all. At that point, I was confused because the soak-off process had already been started. When I said we should just continue with the soak-off since that's what had already been recommended, the conversation became unnecessarily tense. What bothered me most wasn't the confusion about the service--it was the attitude that accompanied the entire interaction. Instead of feeling like a valued customer, I felt like I was being spoken to with irritation and hostility. When someone has supported a business for years, they should be treated with professionalism and respect. Unfortunately, I am not the only person who feels this way. I've personally heard multiple former customers say they stopped coming because of similar experiences with the attitude and customer service. There are countless nail salons available, and while quality work is important, so is how customers are treated. No one should have to pay to be made uncomfortable. I sincerely hope customer service improves because the attitude has overshadowed the service for far too long. However, after that, the situation became uncomfortable. Tracy began speaking in her language, apparently believing I did not understand what was being said. Whether she realized it or not, I understood enough to know the conversation was about me and my service. The entire interaction felt dismissive and unprofessional. At that point, I decided I was no longer willing to spend my money somewhere I felt unwelcome. So I did something simple: I got up, walked out, and chose to take my business elsewhere. After years of overlooking the attitude and giving repeated chances, this experience confirmed that it was time to move on. No customer should feel uncomfortable, disrespected, or unwanted when they are paying for a service. There are plenty of nail salons that provide both quality work and respectful customer service, and that's where I'll be spending my money from now on.

    I got hurt while doing the full set, she was so aggressive and kept on yanking my hands but that's cause I was in pain and she do not care I was in pain she just kept going. I bleed three time and she did not stop and kept yanking me when I wince in pain, the nails are beautiful but the service is awful.

    French
    Yolanda C.

    Nice nail salon! I usually get dip and I LOVE designs! Tracy is excellent with designing & shaping my nails. I like this nail salon has updated styles. I always receive compliments from others. I also make an appointment!

    Fall
    Stacie E.

    I have been going here for almost a year and half now and I couldn't be happier! When I moved to MO from IL, I was worried I couldn't find a nail person who could do the designs and such as my old nail tech. But Tracy knocked it out of the park! Everytime I leave super satisfied with her work! Even when she's unavailable, her co worker Van does a phenomenal job as well! HIGHLY recommend this shop! Here's just a few samples of their work!

    Michelle B.

    Walked in because it's been a few weeks since I had my nails done. I had the pleasure of getting Rosie for my pedicure and full set of dipped nails. Rosie was sweet and kind. My feet and legs were rubbed and scrubbed and toes trimmed and painted meticulously. My tips were filed to perfection and dipped with my signature red 55 white book. I'll be coming back in 2.5 weeks to see her for sure

    I came in for a full set and the lady was very rude. She had an attitude when I asked for more glitter and made me feel extremely uncomfortable. The nails do not look very good and they cost $100!!! I've never gone to a place that charges that much and I've gotten way more intricate designs.

    I have had my nails done at Fashion Nails about 13 times. When I originally went, I wanted Gel x because my nails were very short. By the third time, my nail tech suggested I try dip. I'm hooked! My nails easily last 3 weeks without chipping or breaking. I am very happy with my experience at Fashion Nails.

    I came here 5 days ago for a full set and pedicure. The pedicure was fine but I already have nails breaking or falling off of my hands. Whatever powder they used didn't get remotely as hard as any other salon I've been to so the tips could bend. They also weren't shaped well at all and were very uneven around my cuticles

    LOVE this nail spa! Always very accommodating with any nail inspirations requested. Everyone is always super polite and helpful.

    Nails in shop they towel

    Do Not come there they very rule at me no reason and very aggressive with me and then cut my hands two time I informed the manger she got a attitude like i did it trying say she get me 10 discount like that help for the disrespect mind you I'm African-American woman they treat like I was nothing I call the the cops because I was black they did not care to help me justice will be served treat me like I poor and can't pay poor Service of my life my hand still bleeding out

    nail tech laughing saying , " oh your nail short"
    Sarah L.

    I had a terrible experience with the girl who did my pedicure, she was rough tugging my ankles and knocking on my legs when I got my massage. the towel from hell left burning sensations and pedicure was not detailed. I left a lengthy review on google that I guess the " manager" obnoxiously responded to. They did not offer to fix the mistakes, or take responsibility for anything but here is what happened 1.walk in the manager says she can do 2 of the 10 full set styles i show her, so I got nervous and decided on just a pedi 2. should have left then, but my girlfriend was getting a basic manicure which was terrible as well!! 3. my bowl wasn't bleached before the plastic liner was put in, if you don't know...look it up. liners should never be used. 4. my feet were handed very poorly and nails cut really deep in some areas, cucticals not pushed back and trimmed. 5. took longer to clean up her paint mess she made on toes than it took to paint them.

    Dip fullset

    Everytime I come to this place, i get out with an excellent fullset dip. Here, all the nail tech do such a good job with the design. Highly recommend this place

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    25 days ago

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    11 days ago

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    1 year ago

    Beautiful place. Love the new decor. Always a happy customer. The staff is friendly too!

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    2 years ago

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    3 years ago

    Very rude. Burned me with wax and refused to give me a refund. Nails were very weak and manger has a serious attuide problem.

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    4 years ago

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    5 years ago

    Great job by Kevin and reasonably priced. I have found my new reg. The place is clean and up to date and you are treated well by staff.

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    7 years ago

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    5 years ago

    Tracy is the best. She runs her business well. Best nail tech I have ever been to. Very attentive and particularly about her work.

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    Page 1 of 3

    Ask the Community - Fashion Nails & Spa

    Review Highlights - Fashion Nails & Spa

    My sister was visiting from out of state and can't wait to book with Tracy again on her next visit.

    Mentioned in 10 reviews

    Read more highlights

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    First time here. Nail service done by Lila, she is fabulous!! Did a wonderful job of shaping, great…read morecolour choices , highly recommend this place. Easy parking and you can walk Main Street after, it's a half block away.

    This is absolutely the best nail salon I've ever been to. Why? Because when I explained the problem…read moreI'd been having with the kind of acrylic nail that another salon used, instead of switching to the old-school acrylic, Lila recommended polygel nails. It's made a huge improvement in the health and appearance of my nails. I can wear sheer polish now. My nails don't get nasty discolorations. And Lila never files my living nail like many techs do. (Have you ever had a nail removed and seen all those half circle divets in your nail bed? It's killing your nails!) My nails aren't fake and chunky looking either. I frequently get compliments even though I don't do anything fancy--just simple polish. The salon is near St. Joseph Hospital in old St. Charles and has its own parking lot. So convenient. Its cozy environment is nice--a boutique spot, not 10 techs super busy and trying to fit in walk-ins. They have a scheduling app called Vagaro that I use for appointments. The only drawback you may have is paying a deposit for your appointment. But if you're the kind of person who keeps your appointments, then it will be worth it. In my experience (3 months so far) they've been on time and easy to work with. They just got in some gorgeous new fall colors and I tried a muted pink. But they have rich greens, blues, and browns, too. Maybe I'll go a little bolder next time--a deep blue-- or maybe I'll go back to a sheer. Who knows?

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    Annie is amazing!…read more My nails are not easy to maintain - and as I'm sure some females don't want to admit, likely some males too, you get ingrown toenails. I'm unfortunately one of those people. Stopped in to visit I Heart Nails today for a way overdue pedi. Annie focused on all of my neglected issues and really helped take care of me. She's friendly, professional and just an absolute sweetheart! I'd strongly recommend this place to anyone I come in contact with. My only tip is to be patient - she's a one woman show right now, but oh so worth it!! See you again soon!!

    Improvements definitely need to be made at this location. Warning fellow yelpers. This location has…read moreindeed a yelp sticker on the window expressing this is a business that yelpers love and support. However we are not welcomed here at anytime. The business owner herself lets you know she has enough customers and you can leave. I did tell her I saw the yelp sticker and felt this was a safe place but was told abruptly that I should leave. I feel we should honor her request. She does not want us we should not go to this location. With the power YELP has invested with in me. I kindly issue no stars. And I ask kindly that we leave this shop owner in peace as she requested. Beware again a yelp sign is indeed in the window but we are not welcomed here. Stay peaceful respectful and just leave when asked.

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