Julianne helped me today. Thank you for your great customer service. Found what I needed.read more

Have great brands and very cute things! You definitely pay for what you get. I have Uggs and…read moredifferent clothing from there. Value is definitely there. However, customer service leaves A LOT to be desired. There is 1 gal there with no customer service skills. She rarely finds solutions for her customers and lacks in her communication skills. Not to mention the TERRIBLE return policy. They have items that are final sale but there is little to no signage about what is returnable or not. When you make a purchase they may or may not tell you something is final sale. Most of the time you will be offered equal exchange or store credit but rarely will receive a full refund. Do not recommend buying Christmas gifts here due to the return window being 14 days and things purchased in December need to be returned by December 24th! I definitely prefer the Merced store over the Atwater store just for the customer service experience. However, be absolutely sure about your purchase because it may be a challenge to be able to return, exchange.

They stretched all my new cowboy boots for no charge. I will he shopping for new things again…read morethank you

My son received a belt that was a hair too small for Christmas. You had the same belt in stock, so…read moreI walked in and a nice young man greeted me, asked if I had a return or exchange. I explained we wanted the same belt, bigger size and he told me to go grab it and we would do an even exchange up front. Easy enough, I had all necessary paperwork, and a gift receipt. When I got to the register I was greeted by an associate who is named Miranda. Miranda is honestly, hands down the worst customer service associate I've ever encountered, and I shop at Walmart for groceries so that's saying a lot. I told her exactly what I wanted to do, and she was aware of the transaction and echoed what the young man said when I walked in. She Explained that they're able to perform this in store because of the holidays and whatnot and that they're allowing online orders to be returned in store. Then she tells me to pay for the belt because instead of performing an Exchange, she just chose to perform a refund "on accident" to the card it was purchased on. This was not what was requested. The definition of exchange is different than the definition of refund, but apparently Miranda isn't aware of this. A training issue maybe? Maybe she needs some dictionary time? I'm not sure. Either way, she needs help. The problem is this was a gift. I now have to go ask someone to *repurchase* a gift they bought last month, because your associate said it was easier to do it that way for her. I had been clear about what my objective was from the moment I walked up there. She admitted it was indeed her careless mistake, her manager also admitted it was a mistake (she actually said it was a "big hiccup") but they said they couldn't fix it now. She called customer service to back it out but they said no.  All this is fine and good, I probably could have had the original buyer of this reorder it or Venmo me, but then Miranda started laughing at me. She started doing this weird "oh well" face over and over, making weird faces, and audibly laughing at my frustration about not being able to swap my kids belt. Mind you, I wasn't being loud or rude, I just wanted to know why they didn't listen (or even attempt to listen) to what I needed in the first place. My kid just wanted a belt. If she hadnt mocked me in front of other customers, my son, and her own manager (who thought it was equally as funny, gauging by her reaction) I would have just bought him a new belt and had the original person just Venmo me and I wouldn't have had the energy to write this rude email. but since Miranda chose to laugh, I'm choosing to be mad and petty. I recently purchased my husbands 200 dollar work boots at this exact boot barn, and was also going to be purchasing a pair of boots for myself during this transaction, as well as a hat and an additional belt buckle for the belt. If his boots hadnt already been worn, I would be returning them because of this girl. Unfortunately I cannot spend money at your Atwater store again, I have never been openly laughed at by an associate ANYWHERE because she "hiccuped pretty bad" (managers words used to describe what she did, not mine) I made my son put back the other items he was buying and my boots because there was no way in hell I was going to be spending a dime there, definitely not with Miranda. Hopefully someone sees this and provides training for people like miranda, who say you can do one thing (an even exchange) and decide to refund instead of offering store credit. Never have I ever had an issue returning anything to a store before, so while this could be normal for boot barn, I am not cool with any of it. Either way, Miranda was awful. 0 out of 10 stars. The irony of all of this was the entire transaction was performed under a sign stating "easy returns and exchanges!" ....  Y'all need to take that sign out of your Atwater store. It wasn't easy. It was a nightmare. And Miranda should probably be taught that laughing directly at customers isn't ok. I am not a "customer is always right" person by any means, but even when customers are wrong, they deserve to be treated respectfully, and I was not. Miranda acting like a 12 year old and laughing a customer who was righteously annoyed at her for being unable and unwilling to perform such a simple task correctly is the definition of unprofessional and bad customer service. If she didn't know how to issue store credit (stipulation #8 on your website regarding online orders) she should have just said so. If there was a negative stars option, I would have used it. I did feel much better after buying the same belt, belt buckle, 2 hats, and my pair of boots at country outfitters for $392 without the crappy customer service. Good job Atwater joke of a boot barn!

Based on their prices for their quality of goods, I feel that this shop is a little bit overpriced…read morefor the product. You can find many of the same items on Fashion Nova for a bit cheaper, but where this place differs than other similar retailers is their sales that they run. If you come here when they have sales you can save a lot of money on a lot of nice looking clothes. I really like that the shop isn't limited on style as they cater to all people of all sizes, body shape and gender.

Never really shop here so I figured I would give it a try. Purchased an item, it was ripped so I…read morewent to return it and they refused to do so. Service here is trash I would shop anywhere but here.

It's refreshing to have a smoke shop like this on this side of town! Located right off Beachwood…read moreand Santa Fe, there's plenty of parking and cool stuff nearby. The shop itself is small and cozy and the shopowner is a really cool dude. One time I came in looking for a certain product and the shopowner told me that although the didn't have it at the time, he would order it for me. Next time I came in, he had it! Plus his prices are super fair!

Every time I come here, the employees are incredible rude. I thought the first couple of times were…read morejust off days. After the third time, I'll never give this store my business again.

From the owner: Express yourself when you dress yourself with Journeys! Our store offers the latest styles of skate…read moreshoes, athletic sneakers, boots, platforms, sandals, clothing, and accessories for men, women, and kids. It's the one-stop for carefully curated selections from brands like Converse, Vans, Crocs, Birkenstock, HeyDude, Dr. Martens, UGG, Timberland, New Balance, adidas, and more. Our friendly staff will walk you through current trends and help you every step of the way to define your personal look. We can't wait to see you in store!

Easy access from the 99, Golden State Highway with an adjacent exit. Other than the Walmart, you'll…read morefind all sorts of other quick stuff in the same shopping center. Walmart is rather rare in California - this is my fifth in https://www.yelp.com/collection/iEN80LJSkej5A7UvndopUw - so I was interested to see how they do here. Consistent with others, there were too many carts in and out of the corrals in the parking lot. Some litter in the parking lot. In the store, decently well stocked and with two "spill warning" triangles out on the floor. Restroom was okay. Self-checkout worked fine and I was on my way quickly. [Review 21022 overall - 538 in California - 2007 of 2023.]

Self checkout treats all customers like thiefs. And associates don't mind embarrassing customers.read more

Didn't use her. I am obviously not her customer. I don't believe a legitimate business should ask…read moreyou to put a deposit down through ZELLE or VENMO which is forfeited if you don't show are reschedule. If you want to have contract rules then there should be a contract and the payment should also be through a legitimate business channel. I understand the deposit. I don't understand the method or the combative mood she was in. Fun fact, I had an appointment YEARS ago at her shop and she never showed. As I stood their waiting I called and text but she never replied. Too bad I didn't ask for a deposit for my wasted time. 5 stars is to not ruin her rating for the people who appreciate her talent.

Despite it being a busy season with weddings, prom, and parties; Cecilia was very kind, efficient,…read moreprecise, and overall very professional in her work. She was able to trim and alter not just my own dress, but my aunty's and cousin's as well in a very short amount of time which gave us plenty of breathing room before the planned event even if it was a month away. We would try on the dresses and she communicated with us very well on what we wanted and what she would get done to make the dresses look most suited best for us. Will forsure be recommending to others and coming back ourselves for any future alterations.