There is a good reason why all of the ratings for this business are good...because it is!!…read moreEveryone here takes personal pride in helping others, and doing the right thing to accomplish the service needed for your car! They are no nonsense, get it done, friendly people! Everyone needs a place to take their vehicle that they trust. Acute Auto Care is the place to go!! Thank you to everyone!!

very unproffesional managed to damage vehicle worse than when brought in with not only forgetting…read moreto put screws back into oil drip pan but when brought back into shop managed to scratch and dent the side of the car while pulling it into their shop. Has now said the car wont be ready for another week so in total putting car out for around a week and a half. DO NOT RECOMMEND, cannot complete simple tasks with simple steps without rushing it.

This one is worth repeating: Repairs Unlimited offers fair, honest, skilled auto care. With heart…read more This family has been keeping my cars running for years now, and I'll take every opportunity to recommend them. They're scrupulously honest about what you can expect and what they can deliver. They work efficiently. Their pricing is reasonable. They're consistently kind and helpful. I never fail to smile when I walk in the door and when I leave, car in better shape than when I arrived.

I will continue to take my cars and my kids' cars to Repairs Unlimited. They always do what they…read moresay and I never feel taken advantage of. Customers service is exceptional as well... above and beyond.

So my review is for the service department for Lexus. I just want to start out with explaining my…read morestars. Honestly I'd give 3/5 stars, but I chose to be kind and give them 4 because I know how ratings can affect them and they did try to make things right. I purchased my GX550 at another dealership, however this is the closest Lexus service department to my home. Pulling up, this is one of the larger service departments I've been too. Beautiful dealership in all. They have three very spacious pull up lines in the service drive, lots of guys on drive going to each vehicle and assigning them to Service Advisors. I had a young man named Sal, he was very polite. I had made an appointment for an oil change and tire rotation for 7:45 AM. I'm only at 5k miles and I'm aware they recommend 10k; but it's hot in Texas, it was the first oil change and I wanted it done. Wasn't worried about paying for it. When Sal asked what I was there for; I told him I needed the oil changed and the tire rotation. He said Lexus does the complimentary 10k oil change; I replied back with I know I don't mind paying for the oil change. Also told them not to run it through the wash since my car is ceramic coated. That's where I believe there was a miscommunication. He must've taken my response and just going with what he was telling me and I unfortunately thought he understood what I was telling him in wanting it changed at 5k. Now walking me towards the door to go inside (I've never been here before) I just turned back a little lost, then he asked is this your first time here; and I said yes. He did give a quick tour of the waiting area, restrooms and beverage area. He told me it shouldn't be more than an hour and a half and because they didn't have to run it through the car wash it might even be quicker. About an hour and 40 minutes pass and Sal comes to tell me my car is ready and to follow him to get checked out. Hands me my paperwork and goes over everything they did and said the tire rotation was done complimentary and when I come back at 10k they'll take care of my oil change. I was puzzled and said wait you didn't do the oil change. He goes back the Lexus verbiage of well Lexus recommends it done at 10k. I replied back with I realize that but I wanted it done at 5k regardless. I could tell he realized he messed up, he swiftly apologized and said he could get it done in 30 minutes to an hour. I had a planned out day preparing for my husband's birthday. So the wait was really inconvenient. I apologized too saying I'm sorry about the misunderstanding because I thought you knew I wanted the oil change. Inside I'm definitely annoyed but I go back and sit in the waiting area. Ten minutes maybe go by and he comes to me with a rental. He apologized and said I remembered you saying you had a busy day ahead and I just wanted to offer the rental so that you can still get the things you need done. I really appreciated the gesture; of course I was happy with that outcome. I asked how long it would be he said an hour tops; but I could come back anytime before 6. I only had a few errands in Plano so I wasn't going to be that long. He walked me out to the drive and to the car. Here's where I feel he should've asked if I was familiar with this model. Because I was not, the opening of the doors the shifter; was totally different from mine and honestly I did have issues with the shifter. I did figure it out, but I feel those are questions you should ask. I return about 2 hours later and find Sal. He gets me checked out and again apologizes. I told him it was fine, and then tells me to bring my paper to a desk outside by the drive. The young man there gets a porter to get my car, they pull it up. I ask where I can pull up to transfer all the things from my errands from the rental to my car. He just says in front of it is fine. I do it, bring back the keys and I leave. I didn't have a horrible experience, yes it wasn't a perfect one either. I understand mistakes happen and I wasn't even hung up on the fact that the oil change didn't get done; Sal I feel did a great job in making that right with the rental car. My issue is that the tire rotation almost took 2 hours without the oil change.... That's a long time. Plus being my first time there I just expected a different experience at Lexus vs all the other service departments I've been to. This will be my home service department for a while so I hope my next experience is better.

I have never had a worse experience with a dealership than here…read more When I serviced my vehicle the loaner I got had less than a quarter of a tank and I was told to return it with the same amount of gas and to not drive that many miles on it. I serviced my other car at the BMW across the street and they gave me a car with a full tank and had no worries of what it was returned with or how much I drove. Terrible customer service and dealer experience. I enjoy my Lexus and will continue to use other Lexus dealers for my purchases and servicing . I also tried to get the Lexus parking pass where they would not give me the sticker unless I bought my car with them. They then said we will give you it only if you service your car with us. They then made me book my service which is when I had the experience above. This dealer does not care about their customers nor do they value a relationship. Will never recommend people to shop/service here.

Great shop to work with. Had a water pump go out on a Ford Explorer which turns out to be a major…read moreundertaking. Chris was responsive and honest about pricing and what it would take to fix it. Couldn't ask for a better experience. Go see the guys at ADS for any mechanical needs.

We recently took our Ford F250 to them after having another shop replace two injectors, but still…read moredidn't fix the problem (wasted $1,300). We were told that the two injectors were still bad. They had our truck for about a month (yes a long time, but this truck has spent more time in the shop than the road, so we're used to it). They replaced the injectors that they initially said were bad, but it didn't fix the problem of no power. They continued diagnostics until our truck was running properly. All in all, the job should have been over $6,000, but that was not the quote they gave us, so they didn't charge us that. They replaced parts and didn't charge us extra labor. They were determined to find and fix the issue. They did. Our truck has never ran this well. We are extremely satisfied and will be returning there for all future needs with any of our vehicles.

Matt took care of me real quick after this last hail storm he made sure I was taken care of. I…read morewould never go to another place. You made my car look brand new. Thank you. Another veteran owned place where i will always take my vehicles. Thanks Matt.

After 30 years in Tx, for the first time, I had extensive hail damage on my new Nissan Altima…read more After reading a couple of reviews I put Dent Tech on the list of shops to give me an estimate. They were the only ones who said they could do the entire car including the hood as paintless dent repair. They were also able to start within a week instead of 6-8 weeks by the other body shops. My car looks brand new again. My husband and I had Matt put the car under lights and went over it with a fine tooth comb. They did all they said they would and in the time they said. Easy guys to work with and I would take it there again and highly recommend them. Also Matt is a Vet and this is only one small way to support our troops! We drove all the way from Decatur and glad we did!