I brought in a bracelet I purchased on vacation because it was too large, and I had a few diamonds…read moreremoved for resizing. I later decided to use those diamonds to create a custom necklace. Throughout the process, I shared inspiration photos and discussed several design options before deciding on a curved bar pendant with a white gold chain. There was some miscommunication along the way regarding both the pendant style and chain selection, which I understand can happen when most communication is done through text. I even sent additional inspiration photos and screenshots from previous conversations to help clarify the look I was hoping to achieve. Once I received an updated image of the design, I felt much more confident and excited about the final piece. When I picked up the necklace, I did love the curved design itself, but I was disappointed in the diamond setting. The diamonds are much more covered than the stones in my bracelet, which makes them appear less visible and takes away some of the sparkle. Since the necklace was created from the same diamonds as the bracelet, I had hoped the setting would have a more similar look and feel so the pieces would complement each other as a set. (It don't have Cutlet Holes to allow light in at all) Overall, I think the concept and craftsmanship had great potential, and despite the communication challenges, I likely still would have left a stronger review had I been happier with the final setting. Unfortunately, the way the diamonds were set is what ultimately left me disappointed.

I took a bracelet in to have a charm put on and a safety chain. It literally took 2 days for them…read moreto finish it. It's wonderful. Now I want to update my wedding ring and I have other stuff I want to do. I will be using them a lot!

Wonderful team to make your special occasion very special…read more Highly Recommend when you want to have all expectations exceeded.

Wonderful customer service from start to finish! We are forever customers. The moment you walk…read morethrough the door, they treat you like family and make you feel so welcomed and cared for. My ring needed a few diamonds replaced, and they did an absolutely amazing job--it looks beautiful! I couldn't be happier with the service, quality, and personal attention we received. Highly recommend them to anyone looking for a jeweler you can truly trust!

Great results at a very fair price! My Rolex came back looking like a new watch. I would highly…read morerecommend for any of your watches as the care is spot on!

Always great work! Today he cleaned up and serviced my mother in laws watches and did a great job…read moreon both time pieces of hers.

Came in just planning to fix my ring... left with my husband getting an upgraded wedding band and…read morewe picked out my upgrade as well! Daniel was incredibly patient, informative, and honest. He took the time to explain everything, and made the whole experience fun instead of stressful. Excellent customer service, beautiful selection, and people who genuinely care about helping you find the right piece. Highly recommend!

Messaged them on yelp about services and pricing, and received a pretty immediate response…read more I needed my rings soldered together. Not all places can work with platinum so I was pleased to hear they could. They did it same day, under 3 hours actually, and it was $125. Friendly staff and great service.

What a wonderful find! I live in Austin, but I heard about this place and had to come check it out…read more So glad I did! I got a gorgeous gold necklace and earrings of very high quality at an excellent price! I am definitely coming back when it's time for my next splurge. Thank you!

Kyle's Jewelry in Lewisville, Texas refinished my treasured angel pendant necklace and now it is…read morejust like new ! They have stunning pieces of jewelry, many of which are custom-made. A jewel of a jewelry store ! 5 stars !

These people give to our community in Robson Ranch and the troops. I like their service and…read moreselection so go here first.

I chose Ehrhart's to have my engagement ring custom made with diamonds that were given to me by my…read morefuture mother-in-law because I had been a customer since moving to Denton in 2001. I expected to receive a quality ring and good communication throughout the process. I wanted to work with people I could trust with a ring I would wear for the rest of my life. Based on what I was told, I expected to have my ring within about eight weeks. Instead, I repeatedly found myself reaching out for updates rather than receiving proactive communication. When I finally received the ring after months of delays, the color of the white gold was not what I expected and was later confirmed by multiple independent jewelers to be outside their expectations for a ring of that age. What should have been an exciting experience became a lengthy and frustrating process. Timeline: Aug 22 Discussed the design in person and sent inspiration photos. Sept 5 Received first sketch. Sept 10 Approved design and left my ring/stones for CAD measurements. Sept 26 1:13 texted for an update. At 3:39 received the CAD rendering and approved it. Oct 1 Received a text that the wax model was ready. Oct 2 Tried on and approved the wax model. Oct 21 Received a text, "Hi, I have the 3D model of your ring. Please swing by and take a look at it. As soon as you approve it we can order your ring." This was the same model I approved on October 2. I pointed this out, I was told, "I was on vacation last week. I forgot. But yes, we ordered your ring on the 2nd." Nov 11 Called for an update. (9 weeks after design approval.) Nov 25 Called again. I was told the ring was delayed in customs. This was the first time I learned it was being made overseas. Dec 10 Emailed requesting the manufacturer, production location, and tracking information. Annette called but did not provide that information, instead citing customs and the government shutdown. (14 weeks after approval.) Dec 12 Received some additional information but still not the manufacturer or tracking details I requested. I was also told the Oct. 21 text meant the ring was already in production, despite asking me to approve a model I had already approved weeks earlier. Jan 5 Emailed again requesting an estimated completion date plus location and customs information. Jan 7 Received a call and email that the ring was ready. Jan 8 Picked up the ring. (18 weeks after approval.) March Noticed the white gold had become much more yellow than expected after only a few months. April Two independent jewelers confirmed the color was not what they would expect. May 5 Returned to the store. Ashley agreed the color was not expected and offered complimentary polishing and rhodium plating, estimating one day. May 9 Called for an update. At 11:04 I was told another project had delayed mine. At 1:32 I was called that it was ready, but I couldn't arrive before closing. May 11 Picked it up and immediately noticed it still wasn't as white as expected. Ashley and another employee agreed. Photos were sent to the maker. I was told they could remake the ring or replace the shank in-house. June 4 Called for an update. I was told there was no response from the manufacturer and that Annette would replace the shank in-house and "take the loss." June 15 Visited Nasr Brothers for an unrelated reason. Peter immediately commented that the color was not what he would expect for a recently rhodium-plated ring. We had it remade in platinum for about the same cost. I was quoted three weeks; it was finished in 17 days and exceeded my expectations in craftsmanship and appearance.

If you are a gentleman who is protective of your woman, then please take the time to read this. I…read morewill try to be direct and concise. I stopped by with my girlfriend to look at rings, and when we walked in, she did not feel comfortable and didn't want to stay. After I had exchanged a few words with the salesman, I too did not feel comfortable nor wish to continue the interaction. Another customer walked in, and after a brief moment, the salesman excused himself to go address the new customer. My girlfriend and I took that opportunity to gracefully exit and try to do so discreetly. This is when I realized we were locked in the store. The salesman had a key-fob that unlocked the door when a customer rang the doorbell, and in order to leave, he had to be the one to let you out. Unfortunately, I had to get the salesman's attention in order to leave. He asked if we were done talking with him, and after my "yes", he said, "well, before I let you out, do you want to come over here and get a business card?" Immediately, I felt trapped inside this store, wanting to leave gracefully and discreetly, but I couldn't. Let me be clear. I do not appreciate being locked in a store and not being able to protect my woman (even by simply leaving the building) when she feels uncomfortable or threatened. I have absolutely no intention of returning. I will add, before we went to this place, we went to Duffy's Jewelry, and had an absolute 10/10 great experience. They were very pleasant, professional, and extremely kind and knowledgeable. Both my girlfriend and I felt very comfortable in there, and to be honestly transparent, I truly want to give them my business. I recommend you do the same.

These folks are great! Super knowledgeable, nice and very reasonably priced. Love coming hereread more

We had 4 watches that needed batteries and they were able to help us. Good pricing and replacements…read morewhile we waited We will comeback again and have already passed on the name to our friends

Fair a friendly people we felt like we got a good value for our money…read more ...................... !!!!!!

Excellent jeweler! The owner specializes in custom jewelry & will work with clients on design &…read morejewel preferences. He has some lovely specialty jewelry, by featured artists, as well as a small, but diverse selection of earrings, pendants, bracelets, etc. I am always greeted in a friendly manner & made to feel a valued customer.

Brian Fitzgerald is a great jeweler. He knows his stuff and is very personable and honest . He has…read moredone quite a few things for me over the years, and I've always been very pleased. I highly recommend him for your jewelry needs.

Peter was very knowledgeable and helped me out quickly. As a new customer, I felt very at ease!read more

Happy customer chiming in. I didn't realize there were so many positive 5 star reviews when I…read morestarted shopping there. But now that I've experienced two positive shopping experiences. I can say without a doubt agree on what other reviewers are saying. Customer service is top notch and their watch department is fabulous. I had no discomfort or reservations in purchasing high dollar items. Will certainly be back.