I had called in my order as I didn't want to go through the grubhub, seamless or doordash. When calling in to find that they don't have burgers which are listed on all three of the online ordering services. Okay so I went with the ribs since I've had them before. You can't order some of the sides as well, guess what listed on the online menus for ordering services but when calling in they tell you they don't have it. So pick from what they do have and deal with it. Walking in you're hit with the smell of BBQ. The decor is fitting as it has been in the two previous locations, Vineland and in Washington Township, NJ (South Jersey). Gave the woman my name behind the counter, paid for my order once she confirmed my name and order. I was told it'll be about 20 mins, no problem. As I'm sitting there waiting I'm hearing people go up and complain about how long they've been waiting, some over an hour for their order, one was an hour and a half, the woman's daughter had stated that the food better be good. I've been in the food industry for 29 years, I'm HACCP Certified, ServSafe Food Manager, Food Handler, Instructor and Proctor and when I seen how some of the employees are dressed, the hair not secured, no beard cover for the one male employee I mainly see working with the food, one had her hair completely down and is around the food another had a braid over her left shoulder with the braid to the front with a lop sided hat, improper shoes as one was wearing a ballet flats a major safety risk while others wore regular sneakers. This is a restaurant and given the factors of the safety risks from improper footwear is a injury waiting to happen and a serious one at that. One was eating while handling customers food without washing her hands but did after coming back from outside after being on her phone. There was a guy working at the end of the counter setting up a monitor for the orders, then without washing his hands went and touched food. People have their orders sitting in a paper bag on the counter while the rest of the order is being completed but orders don't have everything and the employees have to keep asking each other what's going on. So instead of the orders being done in order they're being done in pieces so part of the order is going cold while waiting for the rest of the order to be done. After getting my order, going home, I opened the bag and proceeded to pull out the order. There was an extra mac n' cheese in there for whatever reason as I was only supposed to have three with my order. The corn on the cob that I had to wait for was burned, the mac n' cheese was dry, the ribs were cooked more than they should be as they tasted burned and not in a good way either as I was told. Myself for my part of the order of the ribs, mac n' cheese and fried corn on the cob, I couldn't even eat after being in the restaurant and seeing how what I consider to be unsanitary conditions and improperly dressed employees. So my $18.99 plus tax dinner hit the trash. Get it together, get your kitchen in order and get the menus updated on all locations from online ordering to your menu located in your restaurant as well as your website instead of rushing to open when you clearly aren't ready for that. Even your hours are different on all places.
After my experience, I live the same distance from another BBQ place that well if I knew I was heading into this situation I would have ordered from there, as I know what I'm getting and get more for the amount I spent for my order from here. I do hope you get this nipped in the bud and put better measures in place including proper work attire like shoes and securing up their hair, beard covers and so on. If there is an organized and safe working environment, the business won't look like the hot mess I walked in to tonight.
When I seen the sign on Thursday when picking up the Chinese I ordered, I was shocked and now I'm truly shocked.
I'm posting the in restaurant menu and those from the sites here so you can see what I mean about the difference.
https://gyazo.com/dd81d94909f65410fdcb130034594ca5
https://gyazo.com/3a31b574cc4eed7b73c407a634c4d6c2
https://www.grubhub.com/restaurant/fat-jacks-bbq-1155-s-black-horse-pike-monroe-township/1283432?utm_source=google&utm_medium=organic&utm_campaign=place-action-link
https://www.seamless.com/menu/fat-jacks-bbq-1155-s-black-horse-pike-monroe-township/1283432?utm_source=google&utm_medium=organic&utm_campaign=place-action-link
https://www.doordash.com/store/fat-jack-s-bbq-monroe-township-688864/?utm_campaign=gpa
Letting anyone know that posts a comment like this that's honest on Facebook, they'll remove it. They commented back to another woman but just blew me off. read more