1. Faulkner Chevrolet

    1. Faulkner Chevrolet

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    Bethlehem, PA

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    Faulkner Chevrolet

    3.7 (49 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Faulkner Chevrolet

    Auto battery and fluid recycling

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    Absolutely disgusting and disgraceful

    Purchased a 2024 Ford Bronco advertised with 1500 miles, but had 4447 miles on. still not bad however William Sheridan had absolutely NO knowledge of his used Ford Bronco. The inside of the Bronco was filthy from one of the dealers employees whom decided to take it on a joy ride. Even after having them retail the vehicle, once I could see it in the day, the second detail was less than subpar. Nobody had any know what the Bronco or its features. i feel that if your gonna take trade in and sell used cars you should probably do your homework on the vehicle. I felt they were lazy , so lazy they almost forgot to switch my plates. smh. my experience was a nightmare, however finace guy was amazing and I got an unbeatable price, but boy what an absolute horrific experience. I can't possible refer or recommend this dealership in good conscience.

    Gerald S.

    It appears this is a new Yelp page, as my old review and the others previously here are nowhere to be found. Nonetheless, I just had a good experience at Faulkner Chevrolet Cadillac in Bethlehem, PA, and I don't mind writing about it. Two years ago we had a problem with the passenger side door locking mechanism not working with the key fob, and requiring manual locking/unlocking of that door only. Turned out that the assembly was worn out and needed replacement. On a 7 year old car it seemed premature to be disabled, but these things happen. The fix then was around $280 for new parts & labor. Well, the same thing happened recently to the driver's door. Hmmm. Plainly, this was either planned obsolescence or poorly engineered equipment, because two locking devices should fail at all, let alone when the car has under a hundred thousand miles. Shopped around for used parts and couldn't find any. Spoke with my local mechanic and caddy dealer and they wanted a lot more than the cost last time. Finally, contacted these guys where I purchased the CTS Sport Wagon and did the last repair. Their price had also increased, but not as much as the others. Decided to drive up to Bethlehem and get the work done. The parts were ordered before my arrival and I was in and out in about two hours, including fairly prices oil change. When I went to pay, the service advisor, David Kim, let me know he had been able to get me a lower price on the parts and thus my invoice was better than expected. Actually, it was about the same as the earlier job. Thus, in my mind I had saved about a hundred bucks on a three hundred plus dollar cost. No complaints there at all! Renewed my faith in the dealer and humanity in general. No small thing given the state of world affairs these days.

    Christopher C.

    (Note - This only pertains to the Collision Center at this location and it's partially a hack job of a review as while I suppose I could have engaged them further about their shoddy work once it began to surface, I doubt that it would matter since in my personal experience most businesses are highly resistant to accepting blame/responsibility even when it's clearly their fault. This is also regarding work that got done here several years ago. Initially I let it go but since I'm in the process of getting a newer car, the old feelings are resurfacing since I'm getting quotes of $500-$1200 less than what the trade in value of the car that got the work done here should be because of the horrible condition of the paint.) I keep this simple. The car that I currently drive was involved in two accidents that were no fault of my own. One involved getting rear ended on the PA Turnpike as part of an eight car accident and the other involved some 90 year old granny t-boning me when she decided she couldn't wait any longer so she turned into moving traffic and hit me. My insurance company at the time (Progressive and I have since moved on) told me that "I could go anywhere" but that they strongly recommended that I go to one of their approved shops since them negotiating a price/the amount of work needed with a shop outside of their network would be guaranteed "to considerable time" to the time it would take to get my car back. With that fuzzy thought in my head I went to the only place in Bethlehem on their approved list, Faulkner. I don't remember how long it took each time to get the work done and quite honestly that's not even this issue. The issue is the quality of the work performed/the parts used in the repairs. The accidents required having work done on the rear bumper, front bumper, hood, front left corner panel and a lot of other things. Within a few months the hood which NEVER had a problem before now had the paint chipping off around the perimeter and the bare metal exposed which of course now has a nice spotting of exposed rust. Add to that every piece that they replaced has had issues with the paint & clear coat peeling off the car or if it's still there it's bubbling so in general it looks like complete crap. Again, these are problems that didn't exist pre-Faulkner. While I'm not auto body guy, I'm going to apply a little bit of common sense and say that if the first year I had the car the paint on the hood looked fine and then within six months of it being replaced/repaired at Faulkner things began to bubble/peel/chip off the car then I'm pretty sure that it's not an Act of God but more like a case of crap in = crap out in terms of what was done. I should also add on that after I got the car back from the repairs after accident #1 the car initially handled poorly and I got two opinions (one from a dealership and another from a non-dealer) both of which told me that I needed a rear alignment and both told me that no doubt this was something that should have been taken care of in the repair process by Faulkner and handled thru my insurance company, since my car was rear ended fairly hard, yet I got stuck taking care of it to the tune of a few hundred dollars since Faulkner told me that the two issues were unrelated/it wasn't a necessary fix. Nice. So while maybe buying a car here is a good deal based on the good reviews they have, I can tell you first hand that getting repair work done here can be a disaster and personally I would strongly recommended going somewhere else as quality is something that you're not going to get, or at least I know that I didn't, twice.

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    8 years ago

    Business owner information

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    Jeff Y.

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    10 years ago

    Service was excellent and timely. The people I spoke to were friendly. The waiting area is very comfortable....thanks!

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    Review Highlights - Faulkner Chevrolet

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    Two days in a row, my car needed a jump start so off to auto zone I went. My boyfriend and I got…read morethere, were greeted promptly by a friendly sales associate who not only tested my battery and determined it was bad, but also replaced it for me on the spot. I was grateful for the service this location provided as the sales associate also took the time to explain the differences in batteries and prices when selecting a battery to purchase. (I always appreciate this as it allows the consumer to make their own conclusions and selections!) We were in and out of this auto zone within ~25 minutes..that's including the installation of the battery while outside in the cold. My only comment would be is that they could do a better job getting their parking lot plowed after a snow storm.

    The environment isn't welcoming. No one greets you when you walk in and when you greet them they…read moreseem to be bothered that you spoke to them. I had a previous encounter with an employee who threatened me unprovoked and unwarranted. I don't recommend at all. A regional manager (Edison) followed up with me and stated to have a personal relationship with the employee (Jay) who threatened me and maintained an accusatory tone and directly insinuated that his employees behavior was an act out of being provoked. He didn't maintain the integrity of the company by not holding his employee accountable. After another review a different regional manager (Francis) called me and apologized but didn't follow up with his promised incentives and accommodations for my experience. I will never go back to this store location or perhaps another autozone due to the lack of professionalism and my fear of that employee following up on his threats toward me.

    Faulkner Chevrolet - autorepair - Updated September 2026

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