We've rented in a LOT of places as a military family, and I can honestly say FBS Property Management has been the best property management company we've ever worked with. We were with them for two years and everything was just so easy. Maintenance requests were always handled quickly (usually within 24/48 hours), and communication was always clear and super respectful every time. They really made us feel taken care of, which honestly isn't always the case with rentals. **If we ever owned a home and needed a property management company, we would absolutely go through them.*** read more

We were looking for a place in San Diego and Kaylie showed us multiple places. She was very attentive to our needs and she worked around our schedules. She stuck within our budget, which is something we did not experience with other property management companies who were trying to show us places above our price point. We ultimately ended up deciding not moving to San Diego but if we had, this property management company would have been our only choice. Kaylie was very informed on all the properties and the surrounding communities. She, and everyone else I dealt with within the company were very professional and kind. I would highly recommend this company since it's obvious they take the time to hire a very competent crew. read more

I have been an owner client with FB&S on a condo I have in Rancho Bernardo.. no better team of property management professionals... all are very polite professional courteous knowledgeable and efficient... read more

I really didn't want to go in, but I have no choice but to do so. first and foremost this is not even an itemized list your charging me all kinda of fees and putting $955 when it should of been itemized with the price of whatever you're charging me for. Regarding the blinds I just paid $450 for faux wood blinds for my new home it was about 7 windows, and your charging me idk how much on that $955 for some flimsy cheap blinds yall put on, of course they going to get damaged they are CHEAP. I looked on amazon they are about $14-28 per blind bf. now yall wanting to charging me for the cabinets? I know yall not gonna replace the whole cabinet yall going to paint over whatever the adhesive tape pulled off the old paint. I had child locks the back of the lock was adhesive tape so I understand ripping the lock of might have pulled the paint off, this house still has cabinets from the 1990s nothing has been upgrade in this house.. what yall do is the landlord special and paint over some old cabinets... paint is $40-60 a gallon and I know yall not going to use a gallon to paint over 3 cabinet doors. nothing wrong with the closet doors they were in good condition I actually removed them so they wouldn't get damaged... but yeah go ahead and charge for putting back some doors lol cus nothing was damaged in that closet, another bogus charge. Lastly I paid $138 to get the drain fixed in the kitchen, which I told Nicole that I never even use the right side of the sink that's where I had my dish rack. Whoever fixed it didn't do a good job. So now they are recharging me $300... Regarding the utility's I don't have an issue with that bcus they say they suppose to be billing me every 3 months for utility's which I think they were consistent in the beginning then it stopped at one point they charged me 6 months in utility's which was over $1000 I'm glad I had the money at that time to make such a big payment. But that's where management dropped the ball. All I know is the owner of the property was fighting with the city regarding the water service and had nothing to do with me but I did use the utility's that's why I don't care about that charge, And all the other charges it's literally wear and tear. I'm not complaining about carpet or cleaning fee that's a regular standard charge , but now the $955 is bogus to me and some chargers on there is wear and tear. Honestly I had a good experience with management I never had issues and if I ever needed something fixed they were consistent, but I think once you move out everything changes. I already knew I wasn't getting nothing back, I had chucked it up as a loss along time ago I actually expected to get 0 back atp they should of kept their $14 I'm just glad I'm in a position in my life where I didn't need this deposit for another place or depended on it. Honestly now I know why they have a 2.4 rating and everyone on here saying the same thing when it comes to the deposit this company should actually be investigated. I'm giving yall a 2 rating bcus like I mentioned management was always nice... but I'm guessing it's their job to get the most money they can.... lol read more

FBS Property Management - The charges - Property Management Near Me - San Diego, California

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Negative points. Bogus reasons to keep deposit, and I mean bogus. Garage remote battery change ( which I replaced brand new when we moved in) close to $100. Water sewer money grabs. This company is as crooked as they come. Around $100 for 2 light bulbs changed that didn't work while we were there anyways. If you want to feel stolen from and left upset, these are your guys! read more

FBS Property Management stands out as a truly exceptional company in an industry where reliable service can be hard to find. While many property management firms fall short in protecting your investment, FBS consistently rises to the occasion. They are organized, professional, and impressively proactive. Communication is prompt and thoughtful for both owners and tenants, and their follow‑through is consistently excellent. They care for each property as if it were their own. The entire FBS team is remarkable--talented, attentive, and genuinely committed. Working with them has been an outstanding experience. Bravo, FBS! read more

FBS has manage my property for nearly 11 years. They are very professional, they provide outstanding monthly and yearly detail report. Their communications with me is excellent. Their web portal is easy to track status of property. The staff is pleasant and knowledgeable. If repairs are needed to my property they have list of dedicated contractors they can contact. I never have to worry about my property because FBS is on the job. Having this company manage my property gives me freedom and a piece of mind read more

I actually work with a vendor FBS uses for refinishing work, and I am thoroughly impressed with their organization! We work with several property managers, and it is a difficult job managing expectations of owners and renters, but their communication is always prompt and efficient. Work orders are clearly written, and if any questions come up, they are answered quickly. We truly appreciate working with FBS and their professionalism! read more

When we originally signed the lease for our UTC Townhome, I was concerned with all the negative FBS reviews. After living there almost 2 years and going through the move-out process, I have nothing but good things to say. Melissa and her team were responsive and fair - whenever we had a service request the issue was taken care of promptly and professionally. When moving out, we were quoted different cleaning fees but after talking to Melissa, they had a cleaner who's rates were $100 lower than we were quoted, so we let them take care of it and it was easy. When we bought our first home and had to move out early, we were impressed that FBS helped find us tenants to takeover our lease. Overall great experience and we would recommend them. read more

Me and my husband applied recently and got denied due to low credit score my husband has. Their communication is pretty good besides Natalie not getting back to me in regards if anything could be done like maybe just have my name on the lease or put down a bigger deposit. Or Melissa responding to my e-mail would've been nice. We make more than enough and it just sucks some companies deny people just because of a credit score number that has nothing to do with rent payments. And yes they did let us know they had a score requirement, we just were hopeful mine would get us through. I even offered to provide proof of payments being made towards my husbands old bills. Again, this isn't a complaint since I didn't really talk to them much besides the viewing and application process, Melissa was pretty nice at the viewing. Just know if you plan to apply to their properties you must meet all requirements. read more

Property management is not easy. I imagine it's tough to balance renter and owner needs. That's why I wanted to leave a review for FBS. This has by far been my best experience with a property management company. Natalie in particular is so kind and responsive; she goes above and beyond for tenants and I'm so grateful! Nicole has also been wonderful, even reaching out to her contacts to help us find some additional moving help. Thank you Natalie, Nicole, and the rest of the FBS Team! read more

I will never live in a place they are involved with again or have them manage any property. I'm not one to sit here and trash them online but just take this as a warning to stay away. EDIT: "Breach of contract and didn't get their way" Context is they took our ability to pay online away, which is not even my issue, would I like it back? Sure but not a huge deal but my frustration lies elsewhere. And don't get me wrong the employees there have been respectful. But the manager is condescending, disrespectful, and predatory in how she communicates. If you want to give someone like that your business then good luck. read more

×××SERIOUSLY BEWARE××× I have put in a work order a month ago, got halfway fixed. Going on 3 weeks Friday(in 2 days). I have beams that are exposed with a toilet lid missing, no bottom shelves in the kitchen. Ive called a few times in regards to the unit being finished and Always get is half ass responses!!! "I'll call you back" No one ever does I have to call them, like its my job to make sure I have a decent rental for my three year old. The lack of motivation to fix my unit is very concerning and shows their real interest in how they treat the tenants, Im very dissatisfied with FBS. read more

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THE WORST RENTING EXPERIENCE I'VE EVER HAD I would give FBS negative stars if possible. They have made every part of my move-in process unnecessarily complicated due to poor communication and vague instructions. The property manager I was working with went on vacation, but either didn't communicate properly or the person who is working in her absence is incompetent since she messed up my rental agreement and didn't send me a new agreement until the day before I move in. Furthermore, it is past my move-in date and I still haven't received a lease. Trash company and THE WORST RENTING EXPERIENCE I'VE EVER HAD!! read more

If I could, I would give them 0 stars. Beware of this company if you own a house and want to list it with fjellestad properties (fbs) I would look else where. The manager is not someone to trust or believe. I speak from experience. We listed a house with them for years. Check your monthly statements. They bill without receipts. Some receipts are dodgy. They do not clean the house when renter moves out yet charge owner and renter for same amount saying it was cleaned. The kitchen was a nightmare when renter left. The fridge was crusted with old food juices and the stove a mess. The outside trash can was full of food from the fridge and never put out for trash pick up. My experience was very negative they owe us money. I am guessing any positive review is made up by someone they paid to post. read more

Very very very bad management They keep your security deposit and charge u after 21days even if they return ur delist after deduction of $950 from $2750 and send u cheque of $1800. Then if u inquire for refund they will give u $1800 more which need to pay. I moved out of property on July 31st and m still not done with there charges what a waste of time. They dnt care about you as a tenant. I stayed with them for 4yrs. And dats what I got as a present from them. Attached are the proofs. They are just making things that the dishwasher damage happened bcz of us when even I never used there dishwasher at all. Thnkgod I have my own fridge and washer and dryer otherwise they will charge me more and more. And m still expecting from them they gonna say after a year that I have to pay for the roof bcz it just got broken and I lived there a year ago so dats my fault too. Ridiculous company. Highly not recommended. And also I complained about that blinds but no one came ever as usual for Maintenance. Many maintenance we did ourselves and only for bigger issues they send someone and then u have to pay for that. read more

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Beware. Read all of the reviews and talk to current renters if possible. They do, in fact, make up bogus reasons to keep your deposit. They also lied to the property owner about a black mold issue that I made them aware of, and they asked me not to point it out to any prospective tenants that I may cross paths with as I was moving out. read more

FBS managed our properties from 2009 until 2022. The first 10 years were great. Then things headed south. Management changed, Covid struck, no one bothered to walk-through our properties (not even virtually) for 24-30 months and the tenants abused one place beyond belief. We decided to sell it. That's when we learned that FBS wasn't really interested in our best interests at all. We didn't even get the entire security deposit back when restoration costs exceeded a year's rent. They said the tenant would pay for cleaning the property out-of-pocket after leaving the property disgustingly dirty. When the tenants left without paying that bill, FBS tried to charge us a fee for paying the cleaning bill out of the tenant's security deposit. Then it took us almost three months after our contract with FBS was terminated to get our funds on deposit back from them. I had to ask for those funds three times and they were sure they had returned them. FBS is no longer the company we signed up with in 2009. If I could give them zero stars I would. It makes me sad to leave on these terms, but this is an honest review. What was a 5 star company has gone down the tubes. read more

This company is a joke! They don't keep up their rentals. I moved into a rodent infested home! They shortcut everything and "fight" you on work orders placed. Even the vendors used are a joke. Best appliance services is one of those vendors. The guy didn't even bother to screw down the vent when he installed a water heater ) He didn't properly vent this which means carbon monoxide seeps into the house when used!) He dumped the old one water heater in my yard and said it wasn't his problem) Pride plumbing is a vendor that actually does a good job Rachel Tandet is the worst of them all! Full of lies and promises to fix things that never get done. RENT FROM THESE PEOPLE AT YOUR OWN RISK! read more

We are first-time rental property owners - FBS and team offered invaluable information on a consulting basis. When we bought a home we were ready to rent out our condo. We had 2 options. Manage it ourselves or go with a small PM company since we only own one property and it's a pretty low maintenance condo. Our small PM company wasn't being very communicative or forward with information so we contacted FBS which is the Nordstrom of property management. They were incredibly helpful. They conducted rental competitive analysis, advised us of renter vs. owner rights, and even offered to write up a contract, regardless of if we chose to manage the property ourselves or go with the smaller PM company. For the first year we decided to go another route. However, if it proves to be a poor experience we will absolutely consider FBS as our next PM option. I Highly recommend at least chatting with FBS. They are highly knowledgable and very quick to respond. read more

I know FBS has mixed reviews, but I honestly had to write one because my experience with them has been so wonderful. I've lived at my residence for just about 4 months now, and every time an issue comes up they are extremely responsive. Rachel is a godsend and even spent one Friday evening on FaceTime with me (after business hours!) helping me solve a power problem. We were so proud that we took care of the issue ourselves, but she would've sent an expert that evening if it was needed. I've even asked for my door to be repainted just to make the unit look nicer and there were no questions asked. Amazing. It's such a relief to have a property management company that communicates and cares. Rachel says she doesn't like anyone to move into a place that she wouldn't move into, so she takes great care. A landscaper comes every week to clean up the yard. Thank you FBS and I hope to keep having wonderful experiences throughout my time here! :) read more

STAY FAR AWAY FROM FBS PROPERTY MANAGEMENT!!! Run as far as you can in the other direction!!!! I wish I could give them 0 stars because that would be a more accurate rating. I have had the absolute worse experience with them while renting my house this past year. They do not care about anything other than making money from you. My place was spotless and I even hired a cleaning service to come in and clean my house for me because I wanted to be done with FBS for good and get my security deposit back but of course they gave me $0 back and charged me $2000!!! I could go on and on but just take my word for it: BEWARE. ***replying back to Melissa here since it won't let me reply directly back to her**** I would rather not disclose my personal information but I had a really bad experience and I would advise prospective customers to not use FBS Management. Also, Melissa's response is exactly the type of customer service you will receive if you decide to use FBS. They only care about themselves. I think your 2 star rating says enough though! read more

Because of Covid we rented our apartment literally virtually. The house condition was as described, they sent us very detailed information, later we also added some pictures and things that needed improvements, like leaking faucet , diseased trees or the rusty dishwasher. The property manager Angela is very helpful. The problems are solved promptly. People often write negative reviews, I think that's why the FBS rating is so low. So far they do an awsome job. read more

Committed to Excellence This company is very professional. We are renting a property from them. All paperwork was very well organized and our move in process was seamless. This company takes pride in the work and is highly knowledgeable in this field. The few times we had questions we received a prompt response. We had to work with the maintenance team and it was great! We put in our requests and the next day a maintenance worker arrived and took care of the issue. Everyone we encountered has been pleasant and very professional. read more

An award winning management company with your best interest in mind !!!!YESSSS the owner!! Renters beware!! If you rent from these people photograph everything!! And I do mean everything!!! Document everything via email.even if its something so small let them beware of it !! Because I let a couple things that I didnt think were that big of a deal go and now whn its move out time wow!!!!! I didnt know that nonworking cheap practical wood closet door that weren't working correctly in the first place cost $700. Oh yes and to hang the fresh painted doors in the other room! Wow!! Be careful with these people They dont give a crap about the renter I was with them for almost 4 years trust me !!! read more

Please steer clear of any property managed by FBS. I have rented several properties in the area over the last 10 years, and I have never had as many issues as with this company upon move out. It seems from reading other reviews that I'm not alone in my poor assessment of FBS. Upon move out, we received an itemized statement within roughly 2 weeks, asking for $900 to paint the property, several cleaning charges, and several months of rent (we had broken the lease early). At that time I noted that the property had not been freshly painted when we moved in and therefore argued that we shouldn't be charged upon move out. Funny enough, my contact even admitted in writing "that touch-up" painting had been done prior to us moving in (which I'm fairly certain was fully charged to the previous tenant, and probably for painting the entire property). As well, there was a leak in the roof of the property unbeknownst to us, which would not allow the property to be rented until it was repaired. I also argued that if the property wasn't rentable, then we shouldn't be charged for those months. Regardless, FBS determined that we were liable for all charges and only issued a credit of what amounted to one months rent! The most insulting part to me, was that even though I responded to every email promptly and politely about my concerns, the correspondence I received in return taking weeks each time for a response) demanded payment arrangements within days and/or threatened collections! Clearly a poorly run company that will make a profit from a consumer any way possible, even if it's unfair or unethical. read more

Don't ever rent from FBS Property Management. They conned me into renting a mouse-infested broken down apartment. They don't respond to my emails and won't let me out of my lease. The first night I moved in, the heater didn't work, the shower didn't work, the shower drain was clogged, and the stove had sparks coming out of it. The mice have recently become the latest problem, of which i've had to take care of myself. read more

FBS Property Management - Mouse hole in my apartment that I rent from FBS Property management. - Property Management Near Me - San Diego, California

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FBS is working with me to get my condo rented. They were a referral from a friend who spoke very highly of them compared to other property management companies in the area. So far, I haven't been disappointed. They've always been proactive with their communications, easy to get a hold of, and forthcoming with recommendations. They are well on their way to earning that fifth star! read more

I want to start off by saying when we moved in Maria made it so easy to get everything signed and paid! I'm a military girlfriend and my roommate is also active duty so they are gone a lot and I'm alone, having Maria on site has made being alone and just having someone close so much easier! Anytime I need something she's just a text away! Even if it doesn't have to do with anything apartment related. Anytime I see her in the building she always is so friendly and asks how I'm doing. read more

I rented a home for 5 years through FBS Property management. It made for a smooth 5 years. Every service call was handled and addressed in a timely manner. I loved having a middle man who managed repair and service requests, without having to negotiate with the owner. I would definitely recommend this company to provide service as a landlord or renter, they help on both sides to get the job done. They are approachable with any request and very responsive. They provided me a sense of comfort dealing with any problems that arose during my 5yrs renting. Heather O read more

I have worked with Taelar and the wonderful people over at FBS Management for years. They are by far the best real estate property management company in San Diego. They really work hard to take care of their clients and it shows through. They are quick to take care of any problems you may ever have. They offer awesome properties at great rates and always stand behind their quality service. Do yourself a favor and look at the great properties they have! read more

SO unreliable. I've been in touch with this property management company since May 21st about an apartment viewing and they kept telling me they'd let me know as soon as they were able to show. I finally ask if its available yet and they tell me it's already been leased. Super lame and bad customer service. Always sending automated replies. Don't recommend trusting them at all. read more

If you care about your living situation and trusting your landlords, then I suggest NOT renting a property from FBS. My roommate and I were lied to about the lease terms, they were not upfront that we would be asked to move out because their own personal contract was coming to an end in a few months with the owner but they wanted someone in asap to make a few dollars when their current tenant moved out right away. Before we signed we specifically told them we were looking for a place to live for a few years.. they said of course but it is their policy to sign a 6 month lease and then will sign a 1 year lease after the first 6 months... I questioned this and was immediately shut down by Caitlin, when asked to speak with her boss, she was just as short with me and got me off the phone as quick as possible (Yvonne). If FBS was honest about the situation from the beginning, the experience overall would have been 10 fold better, but I do not trust a company that is willing to upset your lives and make you move. They should have offered to show us places they could sign a year lease on. ALSO for those curious why we didn't know it was a 6 month lease, this wasn't told to us until AFTER we paid the deposit and they sent us the physical paperwork. Never once was there a conversation before this surprise read more

There is a reason why there is countless posts of people saying stay away and giving 1 star. Also- FBS should have someone different respond. Most of these responses have a snotty vibe to them. I'm sure you all get what I'm saying. We moved in to our apartment when my wife was 4 months pregnant. We noticed that the main bathroom toilet wasn't flushing correctly. We put in a maintenance request and FBS sends out a plumber. He finds a used tampon flushed down the toilet. He says he needs to replace the toilet, among other things. He does. Two weeks pass by and we get a letter from FBS saying we owe them $600 because we damaged the toilet. Ummm..FBS- Melissa..please tell me how a pregnant woman uses tampons? And then decides to flush it down the toilet in her own new apartment? Which part of that makes sense? FBS basically called us liars to our faces, and saying we must have had guests over. WE DIDN'T EVEN HAVE FURNITURE YET. We fight and argue, they threaten with collections and we pay. Fast forward a few months. Our stoves (which after seeing 5 other apartments stoves where we live, realized ours was the only one old and out dated, couldnt even see the hot/med/low on the burners) front burner was not working correctly. Sometimes it would turn on, sometimes it would not. We put in a request and FBS sends someone out. When he comes out, at that moment, its working. We tell him it goes in and out and its really inconvenient. He doesnt really do anything about it and just leaves. Surprise, surprise, we get a letter from FBS saying we now must pay because he came out and didnt need to do any work. If you have a choice, please stay away from this place. I'm sure Melissa or another employee will respond back, bringing up things that should be confidential about our time renting there. That should be enough to show you have they conduct business. read more

FBS makes renting out my properties effortless, I would recommend then to any landlord out there!

Until we purchased a home we rented from FBS and found them to be fair and reputable.

HOMEOWNERS BEWARE! They do not "property manage" they simply call contractors. It's up to the tenants to meet every single contractor and manage the job. FBS will not check the contractor's work to see if they're doing their job or charging you correctly. They call contractors for EVERYTHING, even simple 5-minute fixes. They do not provide spare appliances during failures and will leave your tenants without a fridge for over 2 weeks. They do not check on the property throughout the lease so unless you get an exceptional tenant your house could be in ruins! TENANTS BEWARE! Unless you'd like to spend your time managing the property yourself and handling contractors, rent through someone else. read more

Update: https://www.facebook.com/lperronewatson/posts/10102088010616924. Chris, the EVP, You're mistaken. The drywall was brand new. And the lights were not Christmas lights. They were backyard market lights. And also, you're mistaken. They were not put up by previous occupants. We are the first occupants of this home. The owner put them up. And should be replaced. Get your details straight. Bullying as you call it woundnt be necessary if you were a stand up company. Other Yelpers, We've been in the newly built house since October. A year later they've raised rent 20%!!!! Yes, I am well aware market values rise in real estate. I'll just note the average rental increase over the last 6 months has only be 4%! Now THAT sounds like bullying to me! Please, yelpers - avoid FBS at all costs. We will NOT be renewing the lease of this great place because of them. And would warn anyone wanting to move into our place or any other place they rent out to AVOID, AVOID, AVOID at all costs! read more

What is the best way to determine if your property management company is 'good' or better yet; if they are concerned about the welfare of their tenants or just cater to the wishes of the property owner? This is a very important question because plenty of people can be upset because a manager is 'too strict on move out', but that has a heavily shared accountability with the tenant up-keeping their unit. If you make a mess, you're going to have to pay for it one way or another. I judge the quality of property management groups by how they react to crisis. That is, when you report an emergency issue:. How long to respond? How quickly to fix issue? What is the communication like on emergency issue? FBS has completely nailed this for my wife and I. We had a situation were an unknown animal died someplace in the house (turned out to be 2 rats in the air ducts). If you haven't been faced with such an incident, consider yourself lucky. The smell in our home was nauseating and totally debilitating. Within 24hrs FBS has a number of specialists at our house, which were all EXTREMELY polite and competent. The home was inspected from top to bottom and the issue was quickly turned around. We felt lucky to have had such attentive managers! The solution included a complete overhaul in the HVAC, that was completed without any back and forth. We are living in a 60 year old house, that has a lot of non-updated fixtures, decor, and infrastructure--which we knew going in. There have been a number of things that we've requested to be addressed in order to make the home livable to modern standard. FBS has been very generous in addressing our needs and accommodating appropriately. They are a friendly property management group that tends to the needs of their tenants quickly, fairly, and politely! *Context* Professionally- I work with property management companies. Personally- I've been a renter for almost 20 years and have seen good and bad from at least a dozen different groups. read more

DO NOT RENT FROM #FJELLESTAD, #BARRETT & #SHORT, PERIOD. CHARGED US FOR NORMAL WEAR & TEAR AND FOR REPAIRS NOT CAUSED BY US.... even though we have emails stating they would not. BEEN BURNED BY #FBS? BE SURE TO POST A REVIEW ON THE SAN DIEGO BBB SITE: http://www.bbb.org/sdoc/business-reviews/property-management/fjellestad-barrett-short-in-san-diego-ca-3001547/customer-reviews We lived here for over 5 years. We paid our rent on time, every time. We fixed things ourselves (notifying them and receiving permission to do so) and treated the property like it was our own. We left the property in better shape than when we moved in. Rent was increased steadily while other tenants in the Rancho Bernardo Playmor complex enjoyed fixed rents with other companies or private owners, HUNDREDS LESS than we were paying. This is not FBS's fault however, it's at the discretion of the property owner. I state this in fairness to FBS, ***RENTER BEWARE*** the property owner that was represented by FBS, RAISED MY RENT THE MAXIMUM ALLOWED BY LAW EVERY SIX MONTHS through FBS. If you haggle and push you can negotiate the price down a bit. 6 months term was the norm starting point for the tenants on both #Ashburton Road and #Fairlie Drive in the #Playmor #complex in #Rancho #Bernardo; but we were able to rent for a year at a time for the first two years, 6 months terms ONLY after that. So a small kudos to them for working with you on pricing... but that seems very distant when you get a 1/3 of your deposit back and the place is in as good of shape as when you moved in 5 years ago. Repairs were needed upon move in, they were NOT REPAIRED WHILE WE LIVED THERE and I WAS CHARGED FOR THEM UPON MOVE OUT. You read that right, they were not repaired, I just paid to do so and lived there for 5 YEARS with the "bad $75.00 window screen" that wasn't worthy of replacement upon move in, or during the 5 years I lived there, (even though they did regular "inspections") CHARGED $75.00 FOR IT upon move out. Garbage disposal UPON MOVE IN was so in need of repair that it shook the grout from the sinks. We called them out to repair it and they refused as long as the blades spun no matter how loud or how much vibration to the counters. Finally replaced it after it refused to turn at all (even with the key tool). Then they CHARGED US "GROUT REPAIR" UPON MOVE OUT. So they wouldn't repair the disposal which ruined the grout and they just kept our deposit to pay for "grout repair". Are you noticing a trend here?!? YOU WILL PAY FOR ALL THE PROBLEMS THEY DON'T REPAIR WHILE YOU LIVE THERE.......... WHEN YOU MOVE OUT. YOUR DEPOSIT IS A "JACKPOT" FOR THEM TO "CHARGE" YOU OUT OF. The best for last!!! Upon our last renewal we specifically pointed out the paint and our apprehension to resign as it needed to be painted when we moved in (they pointed out it had not been). We have emails stating we would not be charged for paint. WE WERE CHARGED FOR PAINT the EXACT same amount other have been charged, after 5 YEARS?!? AND IT NEEDED TO BE PAINTED WHEN WE MOVED IN!!! I will call them to get the $400 in paint back, but I'm still out over three times that for NOTHING. I did NOT cause ANY damage to the property and have tons of charges for it. Cleaning the carpet? why!?! it was a loss, and needed to be replaced. The place was falling apart when we moved in but it was SUPER cheap... at first....so we overlooked the badly functioning dishwasher, the barely working garbage disposal, the barely working trash compactor (still shakes the counter tops), the drawers that were broken, the fact that it hadn't been painted and needed it, the fact that it had carpet that needed to be replaced.... we overlooked a lot... and WE PAID FOR IT! LEARN FROM OUR EXPERIENCE! Additionally we were sent here by a family friend as they had a good experience with them. It would seem that they were the only ones. READ THE YELP REVIEWS! #BUYER #BEWARE #RENTER #BEWARE #CONSUMER #BEWARE Please read the reviews and weigh your decision correctly, as a hotel or staying with friends may be inconvenient, but at least your not paying for a landlord to stick it to the next tenant or worse STICK IT TO YOU LIKE THEY STUCK IT TO ME.. (as you will read on Yelp is what has happened to others besides me and my family). We could have stayed in a nice hotel for a couple of days on the "light bulb charges", $110.00 in light bulbs... yes that's One Hundred and Ten Dollars for light bulbs. Still want to rent from them? WARNING: WARNING: WARNING: THEY WOULDN'T CHARGE IT IF THEY COULDN'T GET AWAY WITH IT. YOUR BEST BET IS TO SIMPLY FIND ANOTHER COMPANY TO RENT FROM! (Side note: When we worked with Jay Scheinok, customer service was great and generally felt like he cared about our business. Good luck Jay! Thank you for everything you did! Great job!) read more