For the past 8 years, Team 11 (Loan, Kevin, & Brian) has been instrumental in various aspects of managing our property. It's the team approach in which the prospective tenants are assessed, the rental property is checked out, and the needs and/or improvements are recommended. Staff have exceptional customer service in procuring acceptable tenants, making recommendations about site needs and improvements and taking care of arranging work when necessary, and handling a variety of situations that occur periodically. Loan has been our primary contact and she has consistently been helpful explaining and resolving issues that occasionally arise. She is engaging and thorough and professional in all interactions. At this juncture, we have relatives moving in to our property for an undetermined length; however, should the property go back on the rental market, we wouldn't hesitate to reconnect with AHP, Team 11, in the future. Thank you Loan, Kevin, & Brian for the excellent care that you've provided. This property management company, American Heritage Properties, is highly recommended. read more

full disclosure - i am not a fan of any property management, i like to do my own maintenance and repairs, but i expect management to at least screen and manage renters. i parted ways with this company a year ago due to my frustration with their trusted maintenance basically letting my place fall apart, now still dealing with the tenant they placed. apparently their screening process was, i found out after much to my dismay, was the tenant got hooked up due to someone at the company being a friend. now I am dealing with evicting of the tenant while he squats there with multiple other people. read more

In the last 10 years, my wife and I have worked with several management companies. None have provided better service than American Heritage Properties, here in Oceanside, CA. Very responsive, terrific follow through, they did what they said they were going to do. We especially appreciated the attention of Loan and Kevin. They were very aware of our unique situation and handled our requests with understanding and effectiveness. This led to total success for us. Awesome. Bill and Karen. read more

This company has been a complete nightmare to work with. Do not use them to manage your property for rental. They are completely disorganized and will accidently lose you thousands of dollars due to their mistakes. They also don't seem to understand the most basic of requests. read more

AHP has been a God-send to us over the years! We've used them for close to 20 years or so now and it's the best thing we've ever done! Team 11 (Loan, Brian, & Kevin) are always quick to respond to my concerns, answer my questions, and communicate clearly and in a timely manner. They always give clear advice and counsel as to how to proceed in various situations and while caring for me, also look out for my tenants. Their help in dealing with my HOA on the property is what keeps me from running and screaming. In addition, the record-keeping they do helps me easily understand the cash flow, maintenance, and tax info involved in my two properties. I recommend AHP all the time because they are so wonderful for me! Thank you, Team 11, for all you do for me! read more

I'm quite happy with AHP overall. I moved in early 2021 during COVID, so it was still pretty chaotic, and we had some minor hiccups trying to get answers about the house. However, I want to highlight the most important parts: - They were very responsive to repair requests and didn't charge us if the request was for issues beyond regular wear and tear, like light bulbs. - They returned our deposit in full. We stayed at the place for four years, and I really appreciate getting the full amount back. - I really like having a third party making decisions instead of the landlord. I've heard too many complaints from people who couldn't get their landlords to fix anything. Few things that could be improved: - The background check process is pretty stressful. They ask for sensitive information like SSN and pay stubs, and I have no idea who can see this data or how long it is stored. - Two years after we moved in, they were surprised to find that there was an unaccountable tree on the property that needed to be cut. But again we didn't have to pay for the removal. read more

If you're looking for a company to help rent your property and don't care about the people they rent to, this is definitely the company for you! If you care about your property, if you want to make sure that your neighbors don't have problems, if you don't want the police at your house investigating your tenants this is not the company to use to rent your property. read more

THIRTY-TWO YEARS OF EXEMPLARY CUSTOMER SERVICE APH has been managing my husband's and my duplex for 32 (thirty-two) years!!! Throughout the years, they have provided us with EXEMPLARY customer service, especially Team 11, which consists of Loan, Brian and Kevin!!! CASE IN POINT #1 We collaboratively established a threshold amount for when they can automatically move forward with authorizing the work to be completed without our direct input. If the amount is greater than the established threshold amount, we are diligently and expeditiously informed, and there were instances where they were amenable to soliciting three bids on our behalf. CASE IN POINT #2 Whenever there has been a need for any repairs or maintenance work, they utilize highly reputable and reliable vendors that they, themselves, have been working with for years. We have never had a need to have any vendor do a "do-over" for work that they completed. CASE IN POINT #3 AHP's vetting process of prospective tenants has proven to be thorough and effective, as evidenced by the QUALITY tenants that we have had throughout the years. After AHP has narrowed down the applicants to, for example, the top three, we discuss them relative to advantages and disadvantages. Albeit ultimately it is our decision, the fact remains that their ultimate weigh-in on our top choice does influence the final direction that we go. CASE IN POINT #4 I want to especially commend a specific member of our property management team, Loan. She has added an entirely SUPERB level of customer service! I DISTINCTLY APPRECIATE that she is quite personable, and we have developed a VERY POSITIVE AND AFFABLE rapport!! This is a considerable bonus as we accomplish our various objectives together!! That's a PERFECT SEGUE... Since during the latter part of this month will be Loan's 25th (twenty-fifth) Work Anniversary with AHP, I will audaciously suggest how aprops it would be for her to receive a bonus!!! read more

I could not be happier with my experience with AHP so far! We had the option of choosing between another rental property that was cheaper with comparable amenities and our current rental with AHP and AHP's customer service completely won us over. Our property manager's name is Loan Giang and I cannot tell you supported and reassured we feel knowing she is our PM. Anytime I sent an email with a question, I received a response in less than an hour which is not common when working with other property management companies. She was patient with us and walked us through the entire process as this is our first single-family home we've rented and gave us all the answers we needed. This level of customer service is what will keep us in this property for longer than the minimal lease. read more

I am their costumer for a while and all I have to say this company is great they are willing to go an extra mile for their own, my review is now about Daniel that manages all needed repairs in the house no matter what time of a day you call or text he is there for you rain or shine and always on top of even the smallest details I strongly recommend this company and super pleased with their care it's a trustworthy company read more

I just completed a long term rental agreement through the Poway office of American Home Properties and their Property Manager Loan Giang. To say that they exceeded expectations would fall short of the mark. Throughout the lease, Loan and her team responded to maintenance requests and any other request with a quick acknowledgement and then direct follow-up from whoever was selected for the repair. Work was done quickly, professionally and when warranted at no cost to me. Unfortunately, a health emergency forced ne to break the lease and move out early. On my behalf, Loan worked with the property owner to make the move as easy for me as possible. American Heritage Properties is everything a property management company should be! read more

AHP always respond to service requests in timely manner. Very professional and the have the most competitive rental deals. Above all, the staff is very friendly and they have good hearts. Going on my 5th year and me and my family are grateful for everything AHP had done to make us enjoy living in the house we rented from them Thank you AHP. read more

This company is not a proffesional property management company. They demand a credit check of $43.00 for every person over the age of 18 working or not even a stay at home Mother. They are in all appearance and practice anti family. If you have a wife and child over 18 your charge will be $129 dollars for a credit check? Thats with out a guarantee they will rent to you. So I demanded a refund of my $43 dollars.Watch out for this company. They messed up I have been a tenant for over 20 years and never late on rent. read more

American Heritage Properties - The website - Property Management Near Me - San Diego, California

We are renting from them for 4 years. Really satisfied. Everything was easy from applying to signing contract and moving in. Most important is that communication is easy and they are very responsive and fast to find solution for every problem. Most of communication we had with Loan and she is amazing, have to say that the rest of team is also great. We are very happy and would recommend them to everybody. read more

A lot of things needed to be addressed upon moving in as leakage, AC filter, ... They were not helpful. The maintenance director just told me it's as. No habitability issues are not "as is" Packages were stolen from here multiple times and AHP did care about this Do not recommend. read more

I have lived here now for many years. And they have helped me get through things as they come up.

My husband and I are very happy with AHP. They started managing our property last year and they are doing an excellent job. We started meeting with Ed who is a very nice and very helpful. Then we met Loan who is also very nice, helpful, supportive and easy to communicate with. She gave us good referrals for companies that work on repairs and other needs in our house. Loan and her team are very accommodating in managing our property. They did a superb annual maintenance review in our property. We really appreciate that. They have a good understandable record keeping system. They are quick in replying any concern or questions. We highly recommend AHP to manage rental property. Loan's team are awesome! Thank you all. read more

Daniel from American Heritage is charge of maintenance issues with the rentals. He does a great job communicating with the owner of our rental that is hard to deal with and getting their difficult approval to fixes that are urgent. Thankyou read more

After living in a property managed by AHP for 3 1/2 years now, I thought a review would be appropriate. From the first moment I reached out regarding the property I was interested in, the people I have worked with have been nothing but excellent. I specifically recall that I was able to view the property very quickly once I responded to the listing. The move-in process was very professional and efficient, and I was provided with all necessary information regarding the rules of the HOA we were moving into, and other relevant information. Since that time, I can honestly say that I've never had anything but very, very positive experiences with everyone I've contacted. A couple times when emergency maintenance was needed it was handled very, very quickly, including a plumbing issue that occurred in the middle of the night. Anytime I reach out to anyone at AHP I know that I will get a response within an hour or two at the most, even on routine matters. I have lived in many different properties over my lifetime, and AHP is at the top of my list in terms of property management companies. Daniel read more

My family has worked with AHP since 2007. They handle our rental and my dad's rentals. Sandy and Vicky are easy to work with and they make my life easier as I have a plate full with multiple responsibilities. read more

This is a very unethical company. They returned a greatly reduced amount of my security deposit 22 days after move out with deductions for normal wear on a property where I lived for 3 years. The deductions included replacing burnt out light bulbs ($60), replacing a screen ($120) that wasn't there at the start of the lease, replacing a broken pop up assembly in a sink ($90), and even replacing the furnace filter ($40). These are just a few bad faith deductions there were taken out, but the total deductions were an astonishing $1656.56. I'd avoid this company at all costs. Shady as they come. read more

American Heritage Properties is the best property management company ever! Kevin and his team are so professional and always take care of any issue. I live 2 hours away from my property and they are in touch with me the minute anything needs attention. Thank you for all you do!!! read more

Shout out to my property manager Loan! I've been renting with American heritage for 20 plus years at multiple different properties and have always appreciated the care that Loan has taken over my account. She goes the extra mile with the property owner to support property repairs or negotiate down rent increases, and the team makes sure that if anything needs service or attention they get on it right away. I've never been disappointed being one of their tenants. read more

Absolutely wonderful and beyond professional company, everyone we've met are so nice, caring and productive. This is the property management company with a great team! It took us only a week to be in our home from the day of viewing a several properties, applying for the one to be our home to physically move in. Loan facilitated the application processes and followed up on it the same day! Application fees are reasonable and everything is explained in great detail that leaves with joy and all the questions are answered sometime even before being asked. We've got the green light the day after our application, completed all the paperwork and got the keys in a heartbeat! We were impressed with a detailed and very honest, itemized move-in inspection sheet and walked into a perfect, clean and wonderful home and even found a personalized gift feeling like it's a longterm vacation in a five start resort! It is so important to be valued and accommodated during this process, especially when looking for a house to be a home for our family of four possibly beyond the annual lease or to know that in no time this company and everyone who works hard there will make this process as prompt and as comfortable as it can get! Highly recommend! read more

American Heritage Properties - Property Management Near Me - San Diego, California

Our family had been looking for a quality not just in the home itself but also in the rental process and we couldn't believe we found exactly that only with American Heritage Properties company! We wanted someone kind and understanding to help us view several homes first before we decide which one is the best for us, as we've rarely moved around in the past twenty plus years. The team and leadership at AHP is outstanding and strong, work ethic are exceptional. We were able to make appointments with ease and view two homes the next day. Loan helped us with all the paperwork and within just a week we went trick or treating in our new neighborhood. What AHP had been able to accomplish for us in less than a week seems to take other company months if not longer. This team work did it for us with exceptional customer service, answered and called back the same day if needed. Application fees are reasonably valued, no extra charges for anything, various payment methods, well established online platforms but most importantly open door policy to stop by the company's location in person anytime for any reason. Thanks to AHP we feel so happy in our new home! read more

I rented from AHP for 4 years and can't say enough good things about our property manager, the owners, and everyone we worked with during that time, especially Jose Hernandez and Jen Dorais. We didn't have any issues while we lived there except for some parking annoyances when someone else would park in our spot. Any repair we requested was accommodated within few days of the request. Rent was reasonable every year. Our move out process was especially smooth even though we were breaking our lease early. The owners were kind enough to not charge any penalties and AHP offers a pre-move out inspection that was really helpful. Jen was super friendly during the inspection and pointed out items to address and made me feel very reassured that I'd get our security deposit back. They kept to their word and I got my deposit back within 3 weeks of moving out. I'm really grateful to the owners and AHP for a really great experience the last 4 years. read more

I can't say enough good things about American Heritage Properties. I worked with them for 11 years on the owner side, renting out my parents' former home. I was out of the area and traveled constantly for business so I relied on them for everything. Sandy Walters, Vicky Vo and their teams were responsive, proactive, and protective of the tenants. They dealt effectively and efficiently with problems, large and small. read more

Just wanted to give a shout out to Loan from American Heritage Properties.In the last 3 year's we been dealing with Loan, he's always quick to respond and helps us right away with any issues(which are hardly any). Also they're portal system makes it a breeze to make payments, request maintenance and update information needed. We have nothing but good things to say about the team at American Heritage Properties!! Thanks for Loan! read more

As a prospective tenant, I was put off by the $38/person application fee on the townhome I was looking at renting in Carmel Valley. Luckily the money spent wasn't in vain as I rented the property, was given some nice concessions (move in early, pay rent a few days later) and so far have been treated excellently by everyone at AHP. A few mishaps here and there (unscheduled repairman showing up) doesn't distract from the overall professionalism and care that everyone I spoke to at AHP had. I feel safe as a tenant, in their hand, and have no worries about the future. As a tenant, I recommend them. As a landlord, I will look into them to manage my properties. read more

Hello my name is Julie Blanco. I just want to say how Sandy and Nicole are been helping me so much since the beginning of my rental house it is been an excellent service from them they are been so helpful Vicky is been so nice I never been better with other company like with American Heritage Properties Inc. Team 11 they are been so awesome Kevin, Loan, and Brian excellent service from everyone !!!!!!!!!!!!!!!!! read more

Rented from AHP for 4 years. All was fine during and maintenance requests were handled promptly and professionally. I thought how I would leave them a great review. However, trouble began at move-out. AHP will hold your security deposit back and claim that normal wear and tear is "damage". They slapped us with a $590 cleaning fee, even though we thoroughly cleaned the house prior to leaving and sent them 50+ photos to prove. They proceeded nickel-and-diming us with a $20 light bulb fee, $30 furnace filter fee, $60 missing window screen fee, $80 sink slow drain, $50 drywall dings. After lengthy emails they returned some money but we are still out $600 in bogus charges. Just remember that they work for the owner, not the tenant! read more

I had a chance to briefly work with Ed, Kevin and Loan at m AHP and unfortunately they were far away from my property and felt they wouldn't be able to keep an eye on my property and suggested I look for a property management company closer. From start to end even AHP is very thorough to make sure property in a good shape for tenant. As a homeowner I would be very happy to have them manage my properties. They are very easy to work with and very responsive to emails and contact you right away if something is not right. They help me find a contractor to fix up the property since I live far. They made things easy for me and I truly appreciated it. Overall a great company if you need help managing your properties. They look out for you. I had the pleasure to work with Loan Giang. She was sweet and so helpful. In the short amount of time that I was able to work with her. It was easy peasy and she is so thorough in her communications. She goes above and beyond to meet your needs. I am definitely going to give them my business when I have properties closer to them. Thank you Loan. Looking forward to working with you soon!! Mylinh MORAEA house read more

Their application process is the biggest money grab ever. Charge $43 per person to apply for a house that has 16+ people going for it. Tell you one day later that you didn't get it. They said you can use it for their other properties. They have like 2 other properties. Waste of $90 for sure.They have their property on Zillow yet won't accept Zillow apply either. read more

Absolute rubbish customer service. We had an appointment to see a rental property they were listing , as we were out of town. We were advised to submit an application online for it but were reassured that we didn't have to do it until before our showing appointment on Tuesday due to the office being closed Memorial Day weekend When I happened to look on Zillow today ( Saturday ), the property had been rented. I called the office and was told that yes the owner had accepted an application already. I let them know I had an apt Tuesday to see it ? They said sorry but it has rented already When were we gonna get a phone call letting us know about this ? To cancel our appointment. ?? Baloney ! We are thinking of renting out our home we own in San Diego and will DEFINITELY not use this company. Piss poor service read more

American Heritage Properties (AHP) is an exceptional property management company. We rented for over 5 years and throughout that time period, the property management team effectively communicated information between us and the owners, ensure repairs were addressed in a timely matter, rental agreements were fairly negotiated, and the AHP Team is a family of employees that really care. Whether you are renting or an owner, you are in good hands. read more

We have used them for about 8 years for two properties - one in UTC and one newr Mira Mesa). They are very responsive, keep maintenance reasonable, and always (yes, always) place good tenants quickly. I cannot recommend AHp highly enough. read more

Irresponsible property managers. Received my rental in a terrible state with mold dust on the blinds dirty carpets grime on the kitchen counters, damaged kitchen counters and damaged fly screens. After turning the property over to me in that state they want me to go down to supervise their cleaning team. Like shouldnt this be your responsibility? Why are you getting paid otherwise? It's been 4 days now since I got the keys and the place is still not ready for moving in. Best they are not giving me credit for the lost days. Stay away at all cost!!!! edit* The property manager Loan has been helpful to an extant after constant prodding. Since then AHP has been quick to respond to maintenance requests. Overall the place is liveable now, but would not have been without significant additional effort on my part. Still would recommend that you think twice/long and hard before using this company. read more

We recently rented a home from this property management and they did a great job. Nancy and Vicky were very helpful throughout our 2 years of renting. Easy move in easy move out. We will definitely be recommending this property management to other's. Thanks American Heritage read more

I am a former tenant of one of the properties they manage. I always paid on time and left the property in pristine condition with a few upgrades. They have acted in a predatory way and do not respect or follow tenant laws. They misrepresented their ability to enter the unit while we were occupying it by claiming they can enter if they give us 24 hrs, but had no valid reason to do so. They have tacked on charges after we left even though they denied us a pre-move out inspection and did not send us at-least the pre-move out inspection list. They lied to us when they communicated they would not be renewing our lease by claiming the owner was moving back in. Not two weeks after we left we say the owner had put up the house for sale on Zillow. to me it seems like they are also not communicating with the owners whose properties they are managing. Whenever you communicate with them they are flippant, unprofessional, avoidant and callous in the way they operate. I do not endorse them in the least. read more

We are going on our third year as tenants of a property, managed by American Heritage. As tenants we couldn't be more happier with the service we receive. Anytime we have had an issue involving the house or property AH has been quick to get it resolved. Big shout out to Loan who is our property manager and Brian is our maintenance manager. Also on occasion I've felt with Joey and he's amazing!!!! Thank you American Heritage for making mine and my family's life less stressful. Sincerely, Your satisfied tenants Chad & Nadia Blackburn. read more