Feather

Started the process two years ago - tried working with SoCal division - product looks amazing -…read moreservice and response times were terrible - cancelled appointments, no response - excuses - pricing was all over the place - feels like a family run operation and not professional.

Love this place! Stumbled here by accident after a disappointing visit to west elm. Birce was…read moreincredibly helpful in finding the perfect sofa for our living room. She was very helpful in drawing up designs for us and answering our many questions about the different fabrics and ottoman options. Can't speak to delivery since it hasn't arrived yet but it's 10 weeks until our beautiful white leather sofa arrives. Hospitality was also great. They gave us Turkish tea and cookies while Birce talked us through the different options, fabrics, etc. We spent 3 full days shopping at different furniture shops in the city and this was by far one of the best. Highly recommend!

Kaiyo

4.2

(851 reviews)

I was holding my breath when I was putting the other through full stop due to the amount of bad…read morereviews. Indian, turn out to be my best decision in purchasing furniture so far. Because the so far came with such a good deal. The product I bought with has the condition of Like new, So I went through the website to make sure of the condition I expected. I also check out all the policies , including how to return the products and how much they charge for such a process. I booked the delivery date in advance and kaiyo gave me a 4-hour delivery window, which they made it on time. They sent me a notice through SMS 15 mins prior to their arrival as well, so I had enough time to prepare. The items arrived, and the staff brought it up to my apartment (building with elevator). They unwrapped it and were very friendly at any point when I wanted to examine the items. I looked through everything. Even the coffee table I bought with the condition 'gently used' looked like new-ish too. Very very pleased. Hope this review will help people make good decisions when it comes to saving and protecting the environment.

Delivery, quality furniture so pleased... Some customers are dissatisfied but my experience was…read moregreat . Sorry I didn't get more pieces before they closed.

Room & Board

3.7

(89 reviews)

Stopped in to look around and ended up finding a few pieces I liked. The layout made it easy to…read morebrowse and the place was pretty clean. Staff were around if needed but didn't hover, which I appreciated. Prices were a bit on the higher side, but overall it was a good experience.

Great designs and $$$, but too bad they won't take any responsibility for defective furniture. My…read morehusband and I saved $$$ to purchase a few pieces for our new apartment, and we love them. However, LESS THAN A YEAR LATER, the steel bench is rusting. I contacted customer service and sent photos to which they responded, "It must be moisture, that's why it's rusting." My guests, who are not frequent, put their shoes in the cubbyhole. They certainly do NOT put soaking WET shoes for days in the SAME CUBBYHOLE to make it rust this way. Otherwise, this is where I store my cookbooks. They offered me an outsourced furniture service to 'fix' the issue AT MY COST. The fact that they won't listen to me, or admit this is a faulty piece of furniture, and help me replace it is mind-boggling. For over $700 and Less than a YEAR in my home, NOT EXPOSED CONSTANTLY to WET SHOES makes ZERO sense why this is happening. And instead of being of assistance to keep me as a customer who has spent over $3.5k at this store, it is just sad and VERY BAD service. One would have to keep a wet rag in place for this to have happened in this amount of time.

west elm

1.9

(412 reviews)

I've always been a huge fan of west elm. So when I purchased a throw on blanket in store I expect…read morethe quality to be top notch and nothing short of it. Three months passed after the day of purchase at this point I'm past the return policy. I threw my receipt away because I wasn't foreseeing any problems I was gonna encounter with this gorgeous blanket. After owning this blanket for three months I decided to wash it. I read the directions it clearly stated wash warm and dry warm which is what I did at the laundry mate. What happened nexts the blanket had burnt patches all over the place. So the nexts question is what do I do just deal with it it only cost me a 140 dollars, or do I take it back and have them exchange it or refund me due to a defected product I was sold? I explained the whole situation to them they appeared to understand my situation. The cashier did try to see if they had another one in stock they didn't he was gonna swap it out. But because they had no more blankets left in store they basically told me I was screwed and there wasn't anything they could do for me. I asked if this blanket could be ordered online they said yes. Because I didn't have proof of purchased they couldn't give me a store credit. I spoke to an operator before heading over. The operator said they could look up my receipt with the card I used to for payment. I did exactly this and it didn't work because I was informed after 30 days they delete all past transactions wtf? If I didn't push and threaten to protest to not leave the store until someone compensate me the staff/management would have screwed me over. 20 minutes later they finally decided to give me a store credit. I got no apologies nothing I left the store feeling like I wasn't a valued client. This is ok I'll just park my money somewhere else!

As if you needed another reason not to shop here...anyone that's been paying attention knows West…read moreElm isn't the greatest quality, in fact often it's terrible. In recent years they've tried to change that opinion and have some decent things now. Which brings us to my issue - I ordered an entryway console and paid the extra shipping fee because it was a heavy item. The next level of service is a white glove service where the unpack, build and place your item. I didn't need that since UPS brings packages to your apt door and I could take it from there. This package was shipped with William Sonomas service - no tracking, no nothing. They dropped an 80lb box that was almost 4' long and awkward a step inside my apartment building lobby. No doorbell ring, no nothing. This thing was impossible to move without assistance. So they're still a terrible company with questionable quality pieces, but now their service sucks also.

Crate & Barrel

3.3

(29 reviews)

Decent size store but every other thing I touched had a dead moths or. A live one that flew away. I…read morewas sooo disguised I left without making a purchase and wondered if I was brining any moths home with me Yuck

Crate and Barrel was one of the many stores I looked for a chair. Before I decided to squeeze a…read morechair in my small studio I sat up in my bed to watch TV. Because my furniture is white and my mother's favorite color was teal blue I fell in love with this expensive chair. At the time I didn't realizes I had an allergy to down. The cushions are down filled. I was miserable. I've had the chair 11 years. It's hard on my butt and just plain uncomfortable. Although I love Crate and Barrel I won't buy furniture here at this time. I'm still recommending if you can afford but don't purchase using my criteria! My mother didn't have to sit on this chair in her old age!

Pottery Barn

1.8

(56 reviews)

Pottery Barn is a good brand affiliated with William Sonoma…read more We've acquired a few pieces at different times that compliment the eclectic style of our home. - Pricing is fair. - Sales are good. - Delivery of furniture pieces always arrived before time. - Received excellent White Glove service. - Customer service is tops. * * * * * Easy peesey Five Stars * * * * * Thank you * * * * *

I went into this store a week ago and no one asked me if I needed help. In fact, I could see that…read morethe employees could see me, but it seemed like they were acting busy and ignoring me. I finally had to flag someone down and they asked me to wait. When she finally came to me, she was not knowledgeable about the different color offerings and the inventory in and out of store. I had to prompt her to use their computers to look things up for me. If that's the case, it's pointless for me to come into the store and could've saved myself time by continuing my search online. The furniture here is not cheap and I'd expect more service for the price of the furniture.

Furnish Green

4.6

(67 reviews)

Walking through Chelsea, Furnish Green's window caught my eye. Reminiscent of the fun antique…read moreshops from the Village circa 1970s and '80s. A lot of kitsch. The store is filled with collectibles: furniture, pottery, lamps, art, '50s dresses. Well-priced ..... considering it IS Manhattan. A particular painting caught my eye. With no more space in my apartment -- the walls are filled! -- I was thinking of a friend. Art is personal. Never a good gift idea. What I love, most people don't. Except my daughter whose artistic taste frequently jives with mine. The proprietor directed me to their website, which showcases items in their warehouse as well as what's in the shop. furnishgreen.com Well, the original oil (from the Democratic Republic of the Congo) isn't what my friend is looking for. She said it would work for her house in Colorado, but not her studio in NY. Oh well. I tried. Check 'em out!

I always pop in to this shop to see their ever changing collection of great vintage furniture,…read moredishes and ephemera at very reasonable prices. If you're into retro decor, this is the place! Very helpful staff too!

Williams-Sonoma Home

3.1

(13 reviews)

Rejuvenation, a store owned by William Sonoma in Chelsea, used to be a good store but fallen in…read morestandard due to a manager/staff of the store whose billing ID is G Costa, he wears a mask and did not wear a badge. He from the beginning was impatient in answering our questions about items and was showing attitude for no good reason. We had a terrible experience in their store when we tried to order goods worth more than $3000. He made a mistake in the order. When we asked him to cancel, rather than cancelling the order, he made a duplicate order without notifying us. Our card was charged twice without our approval for the duplicate order. He, after making the duplicate order, told us that we should come back and return the duplicate item when it arrives to get back our money. We were surprised that our card was charged twice without our approval although we were standing in front of him when he was putting in the order. We asked him to cancel both orders as we did not want to come back to return the duplicate item. At that point he became even more rude and was extremely unhelpful. He said the store manager was not around to resolve this dispute, although it seemed he was the store manager. He didn't seem to care that he lost a customer who was ready to buy goods above $3000. This staff should be held responsible for not only losing a customer forever for Rejuvenation and ruining William Sonoma's reputation but also because he was non-transparent to the customer and charged their card for a duplicate item without their approval. Be very very careful when you order anything in the Rejuvenation store and double check what they are charging on your card. We still haven't got back our refund that was charged on our card without our consent.

Williams Sonoma Home @ 104 7th Avenue…read more This Williams Sonoma is located in a neighborhood that my daughter and I frequently visit to shop. We always stop in the Williams Sonoma Store and this Home Store. The furniture is beautiful. They have bedding and bathroom merchandise in addition to lots of nick-knacks. If you catch a sale on sheets that's good, otherwise their merchandise is pricey. I always head for the section of the store where they have the permanent markdowns. It's a nice place for me to dream about home decorating. Plus I always use their bathroom!

France & Son

2.7

(419 reviews)

Ordered 4 different times from this company. The first 3 deliver deliveries arrive, and I had no…read moreproblems with it. The 4 delivery (February 2025) arrived as an oblong table instead of a round table. It was damaged during Transit or it was sent out damaged. I tried to get my money back and they wanted to keep over 25% because I returned the item to them. I worked with my credit card company for over a year, but did finally receive my money back through my credit card company. My issue was finally resolved on April 22, 2026. But believe me, I had to put a lot of work in with a lot of phone calls a lot of emails and faxes

I had the same problem as many other reviewers. I wish I would have seen these reviews prior to…read morepurchasing. READ THE REVIEWS. This company is truly hit or miss. If they send you a product that includes shipping and works/has no defects, I'm sure it's great. HOWEVER, I was shipped a $2000 desk that began splitting at the seams about 3 months after I received it. Since it was just outside the 60 day window, they refused to replace it. They offered me $300, even though the desk isn't usable anymore. This was also after I sent 10s of emails to follow up. While they had the lowest price on the internet for this desk, it truly came at a trade off. The value wasn't there. I should have bought it from other companies who have much better ethical practices and honor product defects. I learned a lesson for you, don't make the same mistake I did!

ModShop

3.5

(46 reviews)

Great store. We've purchased a couple of items (couch and an ottoman). The service is very good…read more(Edwin is the best) and they take the time to work through various options since all the furniture is made to order. Do some research online then come into the store to see/touch/sit on the items your interested in.

We bought a floor model of their Shoreclub sofa. A sofa they sell year round. My cat had an…read moreaccident on one of the cushions and we need to replace the INSERT only. We paid $2300 for the said sofa, and after contacting their headquarters in LA, we were told they wanted to charge us $695 to replace the cushion INSERT. It's heartbreaking that they won't offer a lower price for some foam and feathers. They claim to be a family company, but they do not treat their customers as such. Be cautious buying from them, because god forbid something happens, they will OVERCHARGE you to replace anything. This is not how you gain repeat customers. I'm livid, and I'll need to buy an INSERT elsewhere. Mind you, I was willing to pay about $200. I'm not a cheap person, but I'm also not a fool.

MMPC Pest Solutions

4.8

(777 reviews)

Samuel arrived on time and immediately began to assess our property's vulnerabilities to rat…read moreincursions. he took the time to listen as I explained our history with pest control and responded with a variety of solutions. he explained the pros and cons of each solution and how they work in the short term and long term to manage and reduce rat incursions. Samuel was professional, courteous, and efficient with our limited time. recommended!

I used their free pest ID service and was speaking to Johnny - so incredibly helpful, thorough…read moreexplanations and fast responses. I emailed them multiple times with pictures and they were happy to answer my questions and help every time. Provided some peace of mind for bed bugs - and also provided advice. Not from the US and still willing to help! Highly recommend

Residential Appliance Services

(191 reviews)

Eli fixed our Bosch washing machine. He was prompt, knowledgeable, and professional. Price quoted…read morewas price paid, and diagnostic fee was applied toward total cost. Repair comes with a 3 month warranty on parts and labor for peace of mind. Highly recommend!

Eli is extremely trustworthy and easy to communicate with. He did a great job fixing my Liebherr…read morefridge and freezer. Highly recommend.

Fast Tech Pros

(138 reviews)

Second time using Fast Tech Pros and they are the best for The Frame. Highly recommend. Always…read moreresponsive and on time. Will treat your house with care. Experts all around.

Wow! These guys were great. Mounted my 77in OLED and a 55in in less than an hour. Right on time,…read moreeasy to communicate with and super professional.

CityTech Service

(141 reviews)

Asked for dryer repair - appointment scheduling was quick. Technician came and reviewed quickly,…read moregot a quote, then had the part delivered. Technician came again for the repair and things worked well after. Quote was reasonable and maybe slightly above my expectations but within my range.

Prompt service and quick repair of oven including part. Easy online payment. Needs extra…read morecharacters to post.

Big Apple Mold Removal

See more unrecommended reviews

(130 reviews)

Just had my inspection last night, and they were able to accommodate my later hours. I…read moreunfortunately didn't catch the inspector's name, but he was amazing and looked over my kitchen and bathroom where I've been dealing with persistent leaks from an upstairs neighbor and shoddily done repairs by my property manager's "mold guys". He identified areas of moisture that I wasn't aware of and took his time making sure everything was looked over. He also took samples I requested. He was great and so nice and explained everything in so much detail! I don't have the report yet since it was just done last night but just wanted to let his team know he was great!

David and Shayna are both great! They were helpful, patient and came across very reliable and…read moreknowledgeable. I highly recommend them.

Airnizer HVAC

4.8

(161 reviews)

I recently had my mini-split AC units deep cleaned, and I cannot recommend this company enough…read more From start to finish, the experience was seamless and highly professional. Max was fantastic to work with from the very beginning. His communication was constant, incredibly clear, and prompt. He went above and beyond to make sure all the scheduling details were perfectly aligned and that the estimate was accurate. It's so rare to find this level of responsiveness and transparency. On the day of the service, our technician, Oleksandr, was outstanding. He was incredibly thorough with the deep cleaning and treated our home with the utmost respect. What I appreciated most was how he took the time to explain exactly what he was doing at every step of the process. His work was meticulous, and he left the space spotless. If you are looking for an HVAC company that is honest, thorough, and genuinely cares about customer service, look no further. I will absolutely be using them again!

The team at Airnizer are excellent. I recently had a mini-split unit installed in one of my rooms,…read moreand a separate cleaning effort for multiple mini-split units. They are extremely responsive through text and phone calls, providing all details and cost breakdowns so there aren't any surprises. The pricing is on par with competitors in the area. As for the work itself, the team was prompt, showing up at the earlier end of the promised time window. They were efficient with both installation and cleaning efforts. The installation went seamlessly and flawlessly. Overall, I would absolutely hire Airnizer again as they provide an excellent level of communication, responsiveness, and overall service quality.

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34 reviews that are not currently recommended

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Gia B.

6 years ago

I felt in love with Live Feather first. But it was quick decision. It is not happy ending. Unclear agreement, avarage customer service.. l had 4 different issues with them. When you look at dictionary, you will see what Swap means. They swaped my sofa but they didn't deduct what l paid for previous sofa. They sent two times "damaged" sofa and pillows. They still charge full price. They are hiding behind "sustainability" but actually it is not ethic because of over charging when you look the sofa value (used and damaged). Briefly, it is not worh for one time free shipping. I highly NOT recommended! read more

Bob P.

5 years ago

The whole process couldn't have gone smoother. I had concerns coordinating a move to New York from Shanghai but after talking through my schedule for arrival and a targeted move date, Eric Vilanova did a great job answering my questions, made some additions to my initial order and arranged the move timing in coordination with the building i was moving to. The actual move/installation crew was professional and friendly, they moved everything up and assembled the pieces efficiently and without any issues. All in all, a very good experience. I would recommend Feather to others in the future. read more

Yashas M.

5 years ago

The staff was very professional, super helpful and did the job very efficiently. The furniture looks great and couldn't be more pleased about how convenient setting up my entire living room with feather was. Glad I found them instead of spending an insane amount of time, energy, delivery fees and what not in finding every single piece of furniture. The Feather team was also very helpful in providing clarity if the sofa will fit through our narrow staircase - they made arrangements for it to be assembled inside the house. Highly recommend. read more

Corley M.

4 years ago

Feather made all of our furniture needs easy. The delivery was seamless, the customer service support has been quick and effective and the furniture itself has been both aesthetically attractive and affordable. When we encountered a small issue with one of the bed frames in our delivery, they immediately offered us a replacement free of charge and an additional refund for the inconvenience. We will absolutely continue to use Feather in the future and recommend it for anyone looking to make their life that much less complicated! read more

Jamie A.

211

6 years ago

This company is AWESOME. The whole process was very enjoyable. My husband and I just moved into our new place, and POOF, the Feather guys were here to bring life into our new home! Travis and Jake were super kind, upbeat and professional. They took good care of us - wearing their masks and gloves as well as locating a missing part and having it sent over immediately. I highly recommend this company. They rock! And oh yeah, the furniture is gorgeous! I feel like we live in a home decor magazine now. :) read more

Kay M.

1 year ago

I have used this company for a few years now and they are absolutely incredible!! The furniture is great quality, as well as the service and deliveries. Everyone is easy to get a hold of, and this is a wonderful option for people that move around with the luxury of feeling at home and comfortable wherever you are. I have kept almost about everything!! Real customer here and this is up there for quality with West Elm, and Pottery Barn if you like that style. What a great experience! read more

Joelle O.

143

5 years ago

My name is Joelle Maslaton Oster. I am an interior designer and receive many requests for staging homes for sale or for short use at affordable prices. Feather is one of the best furniture rentals companies I have worked with. Their choice of furniture and home accessories are tasteful and of great quality! Although very busy their customer service is impeccable and efficient. Make sure to make quick decisions because their items are in high demand! Fully recommended. read more

Melanie F.

5 years ago

I had a great experience with Feather! Furniture was delivered quickly and within my delivery window. They were in and out efficiently. Never had such as easy move. Needed to make a few changes and Feather was on it. Were helpful and responsive. Second move was also very easy and movers were really efficient and considerate. Furniture looks great. read more

Edina L.

5 years ago

Fast polite movers, came 30 minutes earlier. - Very convenient for somebody that does not want to worry about seeking the furniture after moving to another apartment, affordable, good quality furniture ! I actually never called customer service, everything is supper simple and all the info are online. I order a floor l bed read more

Natalie ..

2 years ago

Just moved in but so far 10/10. The furniture is even nicer and aesthetically pleasing than I expected. The movers were very kind and efficient. I had some issues coordinating between my building and Feather, and the Feather customer service went above and beyond to ensure everything went smoothly. Highly recommend. read more

Alison P.

5 years ago

Customer service was excellent, speedy and efficient. Delivery guys were speedy and friendly, very helpful, kept their masks on. No damage to the bed frame, it's beautiful and sturdy for a great price. Very pleased with my Feather order! I will recommend them to anyone looking for new furniture in the future :) read more

Juliette H.

6 years ago

Great service. Everyone I've emailed responded in a timely manner and were very helpful and nice. I used them for 2 years and never had an issue! I would recommend to anyone that is a college student or is not living somewhere for a long time. Avoids the hassle of have to store or move furniture! read more

Kelsey P.

2 years ago

loved our experience! we were able to get our furniture right away and the team was very helpful and set up everything. we rented an amazing sofa, king sized bed frame, dining table and chairs. ended up loving them all that we now own them and are so excited! thanks again! read more

Tiyani M.

2 years ago

I started my service in August 2021 - delivery was prompt and seamless. When I enquired about the status of the contract in May 2024 I was informed that I could keep the furniture which was a pleasant surprise. The furniture is good quality and still looks great! read more

James K.

5 years ago

Such a great experience. Booking was easy, confirming all aspects of my move with customer service was painless, and the delivery men were friendly and professional. Furniture is in great condition and looks great. Would highly recommend. read more

Catilin D.

6 years ago

The staff were incredibly safe and also friendly! They shared the delivery and set-up plan as soon as they arrived and made sure I was happy with the placement of my items. They were SO wonderful and I'm loving my newly furnished place! read more

Deborah F.

5 years ago

The team arrived on team, was fast, efficient and super courteous. The furniture looks even better than I thought it would in the space, and the quality is superior to anything I could have bought at this monthly rental price. read more

Brian B.

4 years ago

Delivery was on time. You can see their truck's location/proximity via link they send you about 30 minutes out, which was great for everyone. Crew was super nice and efficient. Very happy wit the service thus far. read more

Lisa C.

4 years ago

Exceptional service. Extremely accommodating. Karen and the team at Feather are great to work with. Furniture is beautiful and exactly what we expected. Great quality. Delivery people great, too! Highly recommend. read more

Joe B.

4 years ago

Super easy purchase process, and high quality items. The icing on the cake was the delivery though - exceptional service from kind, professional team members. I'd absolutely recommend Feather to anyone! read more

Feather - rentfurniture - Updated August 2026

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Futonland

3.3

(145 reviews)

For 30 plus years, our family has been sleeping on Otis Bed mattresses. After our local retailer…read moreclosed and we needed a new mattress, we scoured the interwebs and found that the only locations that sold Otis Beds were on the coasts. We called Futonland, they ordered the mattress and it arrived in three days. It was amazing. The customer service person on the phone was so helpful and professional. It's as comforting as the heavenly new mattress to know people still care. Thank you, Futonland, for making sweet dreams come true. Written by an actual very happy customer.

My second purchase of a futon mattress & I should have purchased the recent mattress, which I eyed…read moreon several websites a long time ago. First mattress fro Futonland was satisfactory but it was all memory foam, as these mattress was new. It did last 10 years but had it for 12 years. Otis mattress, HALEY 110 is what I dreamed about for years. The depth (8-10 inches), is for real whereas I sit or lie down while I am way above as if I had a box spring underneath the futon frame. I don't need to struggle anymore off the futon. I can't even describe what it is like to sleep on it...!!! You can't any better than the best mattress for a bed itself. The firmness and depth is so powerful, while trying to fold the mattress onto frame, I thought the mattress was another model because I couldn't get it to fold. But I folded the side which was already folded in the box which made it easier, tried the other side again and both sides folded onto futon frame. I hope my description is understood. Kept mattress on floor for 48 hours, flipped on 24 hour time period, to let the mattress expand. On the folded side in the box, I had to place weighted laundry baskets and other items on two other sides for the mattress to completely touch the floor evenly. Mission accomplished. I purchased the mattress through email communication, instead of the in-store although I live in NY. The service online was excellent service, professional and last time I bought mattress in store, I noticed phone conversation & online service was a way for their business. So near or far - you can business with them and Futonland seems to be the only real store still in business for futon mattresses or frames, etc.

Brooklyn City Furniture

4.6

(16 reviews)

agnes and jon were great! very knowledgeable and excellent customer service. smooth delivery from…read morestart to finish. they have a elegant selection of couches, and we love ours.

Stop! If you're looking for furniture, you've got to read this one... Do you need a sofa and you…read morehave no idea where to begin? Are you apprehensive because product photos never live up to expectations? Have you ever ordered furniture with promised 3 month delivery time but it really took 6 months? Sure, you can pick up cheap crap at IKEA on the fly but you're an adult now and you deserve quality. Welcome to Brooklyn City Furniture. We live in era where big box store chains and the likes of Amazon and Wayfair are putting independents out of business. Brooklyn City Furniture is bravely putting up a fight against this commercial crass. They are a throwback, a typical small footprint store jam packed with a well curated and eclectic mix of furniture and accessories. Still, you ask, "How are they better?" The owner of Brooklyn City Furniture is John, a casual guy who can be formal if required but hits his stride with laughter and ease, and he has a discerning eye too. He knows great art and he knows great furniture. John sources his inventory from stellar furniture makers such a Gus Modern and Foundry. Where in NYC can you go to a furniture store and the owner is there to help you? Find something you like and John might be able to sell it to you with ssshhh... our secret, a 15% discount. John isn't looking to rip you off. He sells great furniture at a great price. Wow, what a concept. Oh, it gets better. John's partner in crime, Agnes, knows all. She will help you with fabrics, pricing, and logistics. Ask John a question and Agnes hears every word. She'll even crack the whip when needed. It's a hoot to behold and worth the price of admission. Never has buying furniture been so much fun. At Brooklyn City Furniture it's John and Agnes. That's it. They are a perfect duo. One thing's for sure, you won't get this level of service at Crate & Barrel. Then came delivery day, of the beautiful Gus Modern Wallace 84" top-grain leather sofa. John and his very kind helper, Michael, showed up on the day and time they said they would. Since when does the store owner personally hand deliver their own goods? There was constant communication between John and I and he arrived in a gorgeous delivery truck... yes, it really is gorgeous. The sofa was triple bubble wrapped and taped. I was gobsmacked. My worries about the sofa being dropped on concrete or the leather being scraped on a wall, vanished. John and Michael wheeled the sofa up to my apartment, centered it along my living room wall, removed the bubble wrap and, voilà, my boring white living room turned into Versailles. I enjoyed John and Michael so much. Afterwards, we had a nice visit complete with the requisite selfies. Never was buying a piece of furniture this easy and painless. I've got a quality sofa at a great price and I made friends along the way. Stay tuned guys, I'm bringing you donuts this week so we can keep the party going. Five stars? Chh. I give Brooklyn City Furniture all the stars in the Milky Way. Thank you... oh, and the cat thanks you too!

Canal Furniture

3.7

(40 reviews)

I purchased a sofa here last month. It was NOT cheap, but the service here is top notch and I'm in…read moreloooooooooove with my sofa. VERY high quality. The sales person was friendly and knowledgeable. The style of their furniture is just my style. Contemporary and minimal. They have a nice selection to chose from. Delivery went off without a hitch. The guys arrived when they were supposed to and install it into my apartment. I recommend Canal Furniture!

Bought a buffet cabinet, it's looks great. but was cheaply made!!!! when I tried to move it fell…read moreapart. call customer service and got no response, other than we delivered it in good shape, it's your problem now !!!!!

Lazzoni Furniture Chelsea

4.2

(191 reviews)

Office Furniture Heaven

4.0

(5 reviews)

It USED TO BE a GREAT place to buy a high-end chair. You could try them, no rush, the salespeople…read morewere great. So I went back, but wasn't allowed in the building. I phoned, and was told I had to make an appointment AND "choose a vendor." I said I didn't want to choose a brand BEFORE I tried the chairs. The phone person said I couldn't get an appointment unless I chose a vendor. WHAT HAPPENED to what USED TO BE a great store? Humans no longer welcome here. No thank you!

I have been working with Office Furniture Heaven for a number of years. They are consistently…read morereliable, and helpful in office furniture solutions. I find them to be straightforward, accommodating and all around, a good company to do business with.

Canal Rubber Supply

4.4

(44 reviews)

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Here we have an old-school New York shop that I hope stays forever!…read more Canal Rubber Supply is the ideal place for you to get anything made out of rubber or foam. They have an amazing selection so give them a call and they probably will have it. I've been here twice. Once to replace the padding on my vintage sofa and recently to get new foam on a bench for my balcony. Both times I found the people incredibly helpful and courteous, and the price reasonable. Whatever questions you have, they can make great recommendations.

I love them! This is one of the last utilitarian stores on what used to be the street of…read moreinspiration, DIY fabrication, art making, inventor needs, handyman needs, also Crazy Eddie, etc., before all the junk stores moved in. They sell great stuff at a reasonable price.

abc carpet & home outlet

3.6

(12 reviews)

Do you need rugs? They've got rugs. Stacks and stacks and stacks of rugs. All different sizes, all…read moredifferent colors...not all the different shapes, but a few. You don't want all the different shapes for your rugs. Rectangles and circles are basically it. Here at Industry City, Dorge was my dude. He had his people pull out the three different rugs we were considering in the size stack we liked so we could see them out on a floor. This is NOT an easy process, and I would've really felt a little bad not buying a rug after seeing the labor involved in pulling the rugs out,...but luckily we wanted one of them. He was super nice, knew his business, and gave us a little bit of a deal. These are not the most affordable rugs in the world, but they're also not the most expensive. And most importantly, the quality is good.

We bought two lovely carpets here in July, the stored them free until February 2024, superb. They…read moregave us a great deal plus discounted the pad and trimmed it. Free of charge. 100% recommendation for abc. Jimmy Eng looked after us very well.

Furnish Green

4.6

(67 reviews)