Feather

Don't come into this place thinking that you were going to just grab something and walk out with…read moreit. Much like good food good furniture takes time but you will be very happy with your pieces when they arrive. I was blown away by the thorough amount of rendering that the sales associate did with me to ensure that I could get as much of A sneak preview of how my space would look and feel before actually ordering. Also if there are any issues with any of your furniture after the fact the service department was kind polite and prompt. I've ordered couches and ottomans and dining room tables and bar stools and bedroom sets from this company and I have been happy every single time .

Started the process two years ago - tried working with SoCal division - product looks amazing -…read moreservice and response times were terrible - cancelled appointments, no response - excuses - pricing was all over the place - feels like a family run operation and not professional.

Kaiyo

4.2

(853 reviews)

I was holding my breath when I was putting the other through full stop due to the amount of bad…read morereviews. Indian, turn out to be my best decision in purchasing furniture so far. Because the so far came with such a good deal. The product I bought with has the condition of Like new, So I went through the website to make sure of the condition I expected. I also check out all the policies , including how to return the products and how much they charge for such a process. I booked the delivery date in advance and kaiyo gave me a 4-hour delivery window, which they made it on time. They sent me a notice through SMS 15 mins prior to their arrival as well, so I had enough time to prepare. The items arrived, and the staff brought it up to my apartment (building with elevator). They unwrapped it and were very friendly at any point when I wanted to examine the items. I looked through everything. Even the coffee table I bought with the condition 'gently used' looked like new-ish too. Very very pleased. Hope this review will help people make good decisions when it comes to saving and protecting the environment.

Delivery, quality furniture so pleased... Some customers are dissatisfied but my experience was…read moregreat . Sorry I didn't get more pieces before they closed.

Room & Board

3.7

(90 reviews)

Great designs and $$$, but too bad they won't take any responsibility for defective furniture. My…read morehusband and I saved $$$ to purchase a few pieces for our new apartment, and we love them. However, LESS THAN A YEAR LATER, the steel bench is rusting. I contacted customer service and sent photos to which they responded, "It must be moisture, that's why it's rusting." My guests, who are not frequent, put their shoes in the cubbyhole. They certainly do NOT put soaking WET shoes for days in the SAME CUBBYHOLE to make it rust this way. Otherwise, this is where I store my cookbooks. They offered me an outsourced furniture service to 'fix' the issue AT MY COST. The fact that they won't listen to me, or admit this is a faulty piece of furniture, and help me replace it is mind-boggling. For over $700 and Less than a YEAR in my home, NOT EXPOSED CONSTANTLY to WET SHOES makes ZERO sense why this is happening. And instead of being of assistance to keep me as a customer who has spent over $3.5k at this store, it is just sad and VERY BAD service. One would have to keep a wet rag in place for this to have happened in this amount of time.

Stopped in to look around and ended up finding a few pieces I liked. The layout made it easy to…read morebrowse and the place was pretty clean. Staff were around if needed but didn't hover, which I appreciated. Prices were a bit on the higher side, but overall it was a good experience.

west elm

1.9

(411 reviews)

As if you needed another reason not to shop here...anyone that's been paying attention knows West…read moreElm isn't the greatest quality, in fact often it's terrible. In recent years they've tried to change that opinion and have some decent things now. Which brings us to my issue - I ordered an entryway console and paid the extra shipping fee because it was a heavy item. The next level of service is a white glove service where the unpack, build and place your item. I didn't need that since UPS brings packages to your apt door and I could take it from there. This package was shipped with William Sonomas service - no tracking, no nothing. They dropped an 80lb box that was almost 4' long and awkward a step inside my apartment building lobby. No doorbell ring, no nothing. This thing was impossible to move without assistance. So they're still a terrible company with questionable quality pieces, but now their service sucks also.

Love this place, very colorful furniture store with sweet music that makes you want to just dance…read morein the store... They have a wide range of furniture, rugs with a bit of every ones taste. The staff is really friendly and professional.

Crate & Barrel

3.3

(28 reviews)

Crate and Barrel was one of the many stores I looked for a chair. Before I decided to squeeze a…read morechair in my small studio I sat up in my bed to watch TV. Because my furniture is white and my mother's favorite color was teal blue I fell in love with this expensive chair. At the time I didn't realizes I had an allergy to down. The cushions are down filled. I was miserable. I've had the chair 11 years. It's hard on my butt and just plain uncomfortable. Although I love Crate and Barrel I won't buy furniture here at this time. I'm still recommending if you can afford but don't purchase using my criteria! My mother didn't have to sit on this chair in her old age!

Great location. Pretty housewares, merchandised beautifully…read more Based on my limited experience (I've stopped in ~3 times over the past quarter), getting things done around here requires interacting with the (seemingly capable) store staff, but there are too many shoppers and insufficient employees on the floor to help. I've been increasingly desperately in need of replacing my ~20-year old silverware that I think I purchased from a Bed Bath & Beyond for maybe $20. As it turns out, there's a pretty massive range of cutlery sets on the market, and I felt inclined to see and touch several options before making a purchase, especially if I'm going to drop substantially more than $20 on a replacement. This Crate & Barrel definitely doesn't lack for choice, but my transaction wasn't nearly as simple as picking out a box of new forks and knives. On my first visit, I narrowed down my selection based on aesthetics and material. I learned that I don't love textured metals, and I mildly prefer satin finishes over mirrored ones. I also discovered how massive a range in pricing there is between entry level cutlery and the high end brands. After reading several online reviews, I also determined that I wanted to purchase 18/10 steel for its durability. After all that, I'd figured out that C&B's Aero line (which seems to be a rebranded Cutipol product) might fit the bill, but I wasn't thrilled about the two-tone version they had on display. According to their website, they carry an all-metal version in store, and one of the employees was able to confirm it was in stock in the backroom, however, I had somewhere else to rush off to and decided to come back another time. On my second visit, I bee-lined it to the silverware section and waited to hunt down an employee who could help me obtain a set of the all-metal Aero cutlery. 10-15 minutes later, I finally got to handle a sample. This shit isn't cheap. I wasn't quite prepared to drop several hundred bucks on new silverware, but the store associate came up with the most brilliant idea: after confirming that there was no discount for purchasing multiple sets at once, she suggested I just buy one set to try out for awhile. That way, if I hated it, I wouldn't be out the full shebang. Genius, truly. Several weeks later, generally satisfied with the tester set, I returned for an additional three to round out my cutlery collection. It's a good thing I waited, too, because somewhere during the intervening time, they went on holiday sale for 20% off. My frugal inner Asian granny delights in a discount! Again, I had to wait around for a (harried) store employee to use their magical mobile app powers to summon a minion from the backroom for the ever-elusive non-displayed silverware and was -- eventually -- rewarded for my patience with a trio of shiny (more affordable!) utensil sets! All told, C&B offers a wide range of products. If what you're seeking isn't on display, there's a non-zero chance they might have more hidden away behind the scenes, so ask for help. And before arrival, be sure to gird your loins for a wait, because I've yet to encounter a scenario where there's an overabundance of staff standing around ready to assist.

Pottery Barn

1.9

(55 reviews)

Pottery Barn is a good brand affiliated with William Sonoma…read more We've acquired a few pieces at different times that compliment the eclectic style of our home. - Pricing is fair. - Sales are good. - Delivery of furniture pieces always arrived before time. - Received excellent White Glove service. - Customer service is tops. * * * * * Easy peesey Five Stars * * * * * Thank you * * * * *

What has happened to Pottery Barn? Customer service is non existent,…read moreNO one ask if you need help, and when you do approach a sales person they are so rude! I don't mean not able to help, I mean flat out nasty. PB use to be a fun and friendly store to shop ,not any more. If you're looking for any customer service or even an answer to a simple question, skip the West 19th location, there is NONE to be had there. Colette B.

Furnish Green

4.6

(66 reviews)

I always pop in to this shop to see their ever changing collection of great vintage furniture,…read moredishes and ephemera at very reasonable prices. If you're into retro decor, this is the place! Very helpful staff too!

This place was so cute and had a great selection! They didn't have what I was specifically looking…read morefor, but I really enjoyed browsing all the different rooms. Pricing seemed reasonable, and there were some really interesting pieces I had never seen before in other similar vintage stores. The people working there were extremely friendly and helpful in offering suggestions as well.

Williams-Sonoma Home

3.1

(13 reviews)

Rejuvenation, a store owned by William Sonoma in Chelsea, used to be a good store but fallen in…read morestandard due to a manager/staff of the store whose billing ID is G Costa, he wears a mask and did not wear a badge. He from the beginning was impatient in answering our questions about items and was showing attitude for no good reason. We had a terrible experience in their store when we tried to order goods worth more than $3000. He made a mistake in the order. When we asked him to cancel, rather than cancelling the order, he made a duplicate order without notifying us. Our card was charged twice without our approval for the duplicate order. He, after making the duplicate order, told us that we should come back and return the duplicate item when it arrives to get back our money. We were surprised that our card was charged twice without our approval although we were standing in front of him when he was putting in the order. We asked him to cancel both orders as we did not want to come back to return the duplicate item. At that point he became even more rude and was extremely unhelpful. He said the store manager was not around to resolve this dispute, although it seemed he was the store manager. He didn't seem to care that he lost a customer who was ready to buy goods above $3000. This staff should be held responsible for not only losing a customer forever for Rejuvenation and ruining William Sonoma's reputation but also because he was non-transparent to the customer and charged their card for a duplicate item without their approval. Be very very careful when you order anything in the Rejuvenation store and double check what they are charging on your card. We still haven't got back our refund that was charged on our card without our consent.

Williams Sonoma Home @ 104 7th Avenue…read more This Williams Sonoma is located in a neighborhood that my daughter and I frequently visit to shop. We always stop in the Williams Sonoma Store and this Home Store. The furniture is beautiful. They have bedding and bathroom merchandise in addition to lots of nick-knacks. If you catch a sale on sheets that's good, otherwise their merchandise is pricey. I always head for the section of the store where they have the permanent markdowns. It's a nice place for me to dream about home decorating. Plus I always use their bathroom!

France & Son

2.7

(416 reviews)

We've purchased furniture from France + Son in the past and have always been happy with the quality…read more+ selections. This time was different - I bought a table and after re-measuring, realized it didn't fit :-/ They made cancellation a breeze and helped me find a new table :-)

I had the same problem as many other reviewers. I wish I would have seen these reviews prior to…read morepurchasing. READ THE REVIEWS. This company is truly hit or miss. If they send you a product that includes shipping and works/has no defects, I'm sure it's great. HOWEVER, I was shipped a $2000 desk that began splitting at the seams about 3 months after I received it. Since it was just outside the 60 day window, they refused to replace it. They offered me $300, even though the desk isn't usable anymore. This was also after I sent 10s of emails to follow up. While they had the lowest price on the internet for this desk, it truly came at a trade off. The value wasn't there. I should have bought it from other companies who have much better ethical practices and honor product defects. I learned a lesson for you, don't make the same mistake I did!

ModShop

3.5

(46 reviews)

Great store. We've purchased a couple of items (couch and an ottoman). The service is very good…read more(Edwin is the best) and they take the time to work through various options since all the furniture is made to order. Do some research online then come into the store to see/touch/sit on the items your interested in.

We bought a floor model of their Shoreclub sofa. A sofa they sell year round. My cat had an…read moreaccident on one of the cushions and we need to replace the INSERT only. We paid $2300 for the said sofa, and after contacting their headquarters in LA, we were told they wanted to charge us $695 to replace the cushion INSERT. It's heartbreaking that they won't offer a lower price for some foam and feathers. They claim to be a family company, but they do not treat their customers as such. Be cautious buying from them, because god forbid something happens, they will OVERCHARGE you to replace anything. This is not how you gain repeat customers. I'm livid, and I'll need to buy an INSERT elsewhere. Mind you, I was willing to pay about $200. I'm not a cheap person, but I'm also not a fool.

MMPC Pest Solutions

4.8

(772 reviews)

Derrick came out and did our inspection, and gave us so much peace of mind. He really took his time…read moreto explain things, answer questions, and make sure we felt completely comfortable before he left. And even his communication after the inspection regarding next steps/the state of things has been absolutely stellar. Any apartment we live in from here forward, we'll make sure to use MMPC for any pest concerns, because of how great our experience with Derrick has been.

No further pests of the rodent or insect variety!!…read more Many thanks, M & M, and Tim Wong!!

Residential Appliance Services

(190 reviews)

Highly recommend Eli for washer diagnosis and repair. He was friendly, on time, professional, and…read morevery prompt with communication. He patiently explained everything, gave honest suggestions, and took direction well throughout the process. Smooth and stress-free experience overall.

Very responsive and polite. They were able to provide the insurance documents the building required…read moreand fixed the problem right away.

Fast Tech Pros

(138 reviews)

Second time using Fast Tech Pros and they are the best for The Frame. Highly recommend. Always…read moreresponsive and on time. Will treat your house with care. Experts all around.

Wow! These guys were great. Mounted my 77in OLED and a 55in in less than an hour. Right on time,…read moreeasy to communicate with and super professional.

CityTech Service

(129 reviews)

City Tech and Alex are excellent! Sara, the manager helped me to coordinate my availability with…read moreAlex's as I requested him due to his great reviews. When I turned my dishwasher on, it started to fill and then turned off. I tried it 3 times and then decided to call City Tech. Alex quickly figured out that the issue was with the door and that it was due to misaligned hardware from the installation. He resolved the issue and also gave me some tips regarding the dishwasher. A bonus is that now it operates quietly, too! The charge was reasonable, the cost of the service call. Thank you Alex and City Tech!. They are the only company that I will call and will request fabulous Alex again!!

This is what it's like to do business with a human. I reached out to City Tech to repair my…read morerefrigerator and they were quick to respond with a reasonable quote and sent a service person over within a few days. The repair was done in a timely fashion and the repair tech Alex was terrific! He was thorough and thoughtful, presenting an honest assessment of the problem and met it with a clear-headed solution. No bell, whistles, or trickiness. Just people running an honest business. Recommend!

Big Apple Mold Removal