took less time to pick up our package than it took to find the entrance for parking. Go during the day if you can. Its not well lit & the signs can be confusing because its very industrial looking unlike the usual drop off/pick up office. The staff was friendly & helpful. Easy. Sign in, wait, leave. read more

Aside from the delivery problems mentioned by so many others so I won't repeat them, the LATEST bad experience is that - [[HIGHLIGHT]]no matter WHAT "key words" you use, you will NOT get a customer service representative on the phone. NEVER![[ENDHIGHLIGHT]] I missed a delivery on Monday, because my steps had some work done and were not dry, so FEDEX had no access. Fair enough. I drove to FEDEX to pick it up. Not there. Why? No answer. Tuesday morning, I went to FEDEX.com and entered the door tag number. It showed the package status as "out for delivery," from the same location I went to, in person. Go figure. Fine. I stayed home. When no package arrived by 6pm, I went to FEDEX.com again. This time, "invalid door tag number." What? At 6:15pm, I went to FEDEX.com again, and this time the door tag number yielded the message that the package was delivered on Monday!! Time to call FEDEX. [[HIGHLIGHT]]THREE TIMES!! Each time, I tried a different word combination that included the word "representative." Each time, the robo voice told me that I WILL NOT be connected to a representative. And then disconnected the call[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]This is customer service???[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What about people who don't know how to use the online system? What about the elderly? Those who don't own a computer? Or, someone like me, who DOES know how to use the system, but is getting contradictory answers, each time?[[ENDHIGHLIGHT]] I HATE FEDEX!! read more

FedEx drivers are idiots. They have the correct address for my package but went to the wrong apartment. Fortunately that resident was not home but the driver left a delivery notice on that door. I only found out about it because I tracked the package. There was a photo of a delivery notice on the door of apartment A, but (1) there was no delivery notice on my door, (2) this building has an apartment A on every floor, so that means the driver went to an apartment A on the wrong floor, and (3) [[HIGHLIGHT]]most frustrating of all, is that there is no way to lodge a complaint and when I did talk a customer representative she didn't seem able to comprehend what the problem was - she thought I wanted to provide a different address-and kept repeating the wrong apartment number back to me saying the correct floor then "a" as in apple, and left it has that, so I'm left wondering if she even understood HOW the apartment number should be written.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You can't even call the FedEx receiving/warehouse hub for this area and let them know a serious delivery mistake was made.[[ENDHIGHLIGHT]] I say serious because the item is over $800 and requires a signature upon delivery. All I can is hope the next driver is a bit smarter and aware of what floor he's on on the next attempt. read more

[[HIGHLIGHT]]Let me make it easy and let me pick up my package, i tried to warn you that it's incorrect and yet you still call me to ask me that it's incorrect[[ENDHIGHLIGHT]], it's been out on delivery for 2 days and now a second item with the same tracking number has been created. And says you have my package still. read more

If I could give it less I would . These guys are horrible. Delivering to a home, yet it's always "not accessible" or "nobody at home to receive the package" and you're sitting there waiting for them. It's a joke honestly. Never have this issue with UPS. Only fedex does this. read more

[[HIGHLIGHT]]Wish I could give zero stars.[[ENDHIGHLIGHT]] Package has been "out for delivery" for 3 days straight and has yet to arrive

Waiting for a package from Spectrum for something I didn't order so I can return it and not get charged. I'm retired and am home ALL day due to a cold and on both days got a phone message that delivery was attempted when I was home. Never got a call on my phone from the intercom and they never left a notice there saying they tried. A USPS guy was filing mail in our apt mailboxes and said the guy just tried the security gate and left, never trying to use the intercom. Why do they hire people who can't figure out how to open a damed door? We've had an intercom for the 30yrs I've been here and FedEx is the worst when it comes to deliveries. Not all of FedEx are bad (some have no problem opening a door) but the ones who can't open a door are the rest from FedEx and DHL. read more

I just want to say, [[HIGHLIGHT]]we love Jacqueline who makes most all of our Fedex delivery.[[ENDHIGHLIGHT]] She's polite, efficient, and professional. She's amazingly strong too, especially when I order the two 40lb cat litter =80lbs and she brings them up our long staircase with a smile. Thank you again very much Jacqueline, working out of 9210 San Fernando Fedex. read more

FedEx ground is horrible. Every time I have a package that is supposed to be delivered on a certain day between a certain time, it is always delayed the day of delivery. Twice I have had updates stating my package arrived early and was on the truck for delivery only to have it go back to the facility to be rescheduled. A package that was supposed to be delivered the 29th of November, scheduled for that delivery over a week ago, was just updated to be in Chino. Instead of out for delivery. I would just pay the bit extra to go UPS or USPS. Whomever is running the FedEx facilities needs to be fired and bring in an operations manager that actually knows how to run a logistics company. Or being that they are such a terrible company at actually delivering, one of the other companies should just acquire them and get rid of all their mid and upper level management. Maybe then they might be able to deliver a package on time. I would give them a zero star rating if I could. It is ridiculously sad that vendors use them. I know I cannot be the only person that they are unable to meet their own delivery dates. How hard is it to deliver packages? We wonder why so many stores are folding, it is because they cannot get products delivered. Amazon on the other hand is able to deliver same or next day. Maybe Amazon should just acquire FedEx and turn it into Amazon shipping. Might actually get products to your door. Especially considering they can have stuff from across the USA at your door in two days and it doesn't cost an extra 200 dollars to make it happen. read more

Wow. Hows this one? Was expecting a delivery yesterday. Driver said he delivered and there is a RING doorbell that starts recording even when its windy. Guess Wha??? Yesterday's log (Sunday) shows no video...We have video from Saturday, and Video from today Monday of family and friends but no FED EX driver or anyone on Sunday. I'm not going to this Fed Ex location because of what has been written here on YELP. I have called FED EX and sent in a video log of SAT,SUN, and Mon....Im elderly and its a good thing my meds were not in the package. In my 30 yrs experience with FEd Ex I have nothing but great things to say. It's too bad that people such as these have to tarnish the rep of a great company. I know some great fed ex locations and I think I will specify where are packages are to be delivered. read more

Fedex is the worst shipping company. The drivers are lazy and dishonest. They left a door tag claiming they missed me without attempting to contact me. Customer service is unprofessional, wasting time. They sent three messages about missed delivery and package delays, suggesting I pick it up, although I paid for delivery. The service lacks proper training for customer satisfaction. I strongly discourage using their service read more

FedEx Orange County CA - How stupid is your driver to confuse South from North! I sent legal documents to an address that clearly spelled "South" and got delivered to "North"!!! Those are freaking legal original documents that you almost lost, stupid! Make matters worse, Fedex does NOT put an insurance on any documents/paper shipments! Do NOT trust FedEx! UPS is way MORE reliable than you! read more

These idiots delivered my package 2 blocks away luckily the people were honest and brought it to me .Fukin.... Idiots trash company garbage

I waited a long time for a package. I waited on a couch near the front door. No door bell, no knock. They say they attempted to deliver. They didn't. I wait. I put a signature release form out for them. They don't even read it. ANOTHER "failed" attempt. They didn't even try. I had to go pick it up myself. Never ship with FedEx. read more

Not this location but fedex in general. I hate your company now. I will never use your services again ever. Your customer service sucks, your system sucks, your internet site sucks. This is why the USPS is necessary I would hate to leave important shit in your hands. None of your employees give a shit and none of your corporate office either. Fuck you in the ass for ruining my vacation. read more

I would not ship w fe again as their phone customer service calls a lost package for which you have to file a claim an "inconvenience" and the number to this location -- they hang up on you before an answer. You're better off driving. read more

Amazon and it's delivery service providers make you look like amateurs. They all carry cell phones and are able to communicate with the people they deliver to. This helps since the call box to my apartment is broken. Called their customer service to get updates on a package more than once and each time they gave me a different delivery DAY. They also said that they would try to give me a phone call but couldnt promise to do so. So, I guess I'm supposed to sit in my apartment lobby and wait to see the fed ex guy pull up to my building. I can't believe that this company is so technologically impaired. Amazon does not give us these types of headaches. Spoke to a manager and the guy told me I wouldn't even get a refund on my 4-day shipping. Screw FedEx read more

This facility has someone stealing packages. In the past 6 months, 3 of my items never arrived with an "oh well" attitude from this place. FedEx Customer Service does not have anyone who has a clue either, since in the past 2 weeks of filing a missing package report, I have spoken to almost 20 individuals who each had a different answer who pass me to someone else who has a different answer. I will NEVER do business with these people willingly, and always ask companies to use a different delivery service since somehow, my packages always get tracked to the Sun Valey FedEx location and never make it out. Freaking thieves. read more

I've had two co workers deal with this location and Amy has been rude both times. This is unacceptable for anyone choosing to work in customer service when there was no reason for being rude. I'm really disappointed in I deliver too many packages through FedEx to be treated terribly. And seeing that there are already 2 stars given to this location, they haven't considered fixing the issue. Take your packages to a different location if you can. read more

Fed ex is the worst company around. They cannot seem to deliver my packages to the correct address. Three of the last four packaged have gone to the wrong address. I mean how hard is it to read a address. Illiterate Idiots or morons, that's what their driver have to be. UPS and USPS are so much better. How they stay in business amazes me. read more

My valuable package made it from the east coast and was on a truck for delivery 12/3. It was reported delayed due to weather after arriving??? I was given an updated delivery date of 12/8. The package was marked as delayed again and the new delivery date was 12/13. On the 12/13 it was updated again to 12/14. On 12/13 I called in and was told to reach out again if the package was not delivered by 12/15. At this point the package was marked unable to be delivered due to having multiple labels. The package was scanned and marked as on a truck for delivery every day from 12/3-12/15. I called again on 12/15 and they said they requested a new label to be created and to call back in 12/17 if there were no notes indicating a new label had been created. I call in today and there are no new scan for 2 days and now they cannot locate my package. This was a high value item that apparently was stolen and possibly some other fraudulent behavior. Try to schedule the shipment for pickup maybe then they won't steal your stuff. read more

Fedex mis-delivered my package. They claim it has been delivered at 10:53am on 10/18/20. I have a video from my ring door bell showing him running past my door and going else where. I have called Fedex a minimum of 6 times and all they can say is , "We are sorry". Fedex has an I don't care attitude. Anyone in the Canoga Park, CA area, beware. Their employees (drivers) don't care if they don't do there job and the customer service is the pits. I will no long shop and order from a company that only ships via Fedex. It is not worth it. Fedex, get your act together. read more

What's the point of having a number displayed on Google for customers to call when no one ever answers??!

Extremely disappointed in this locations way of handling my lost package. I was sitting in my living room waiting for my package because it was important. I got the text alert saying it just delivered. Went out front to see and no truck and no delivery. After contacting fedex and waiting a few days they finally told me the driver said he left it outside the gate by the street next to a house with palm trees. Who does that!?! I had my driveway gate and pathway gate wide open for this delivery and was waiting for it and the driver left my package outside the gate by the street. Completely unprofessional. Maybe if these drivers would get off the phone or stop listening to music and pay attention to what they are doing, maybe these lost packages would be less. I am going to be reporting every delivery person I see talking on the phone as they deliver my packed or with their music headphones on. I'm tired of getting my packages dropped at the wrong house. Very unprofessional drivers. Do your job and secure my packages and quit being lazy drivers! read more

If I could give no stars I would. I have had multiple packages stolen from this location. They mark the boxes with hearts when they know it has valuable items that can be stolen. I have had 2 boxes ordered months apart marked with a heart and one was stolen and the other one had holes in the box because they didn't want to steal my baby's stroller. They did steal something worth over $500 and delivered an empty box to my door. The drivers and workers at this location are scum robbers who constantly delay deliveries. Prepare for your package to be stolen if they got their hands on it. No use in calling their location nobody knows what's going on supposedly. read more

Was expecting a package that required signature did there form sign for it early driver didn't see the big a** paper and did not leave my package and put his paper right next to mine ! What's the point of signing before hand if fedex hires incompetent drivers read more

Bunch of inept usless incompetent people!!! No patience no customer service skills never answer the phone. Useless!!!!

I was lucky to be able to get yeezy's from Adidas but unluckily Fedex jacked it when they saw the package was from Adidas knowing they just released Yeezy's. When it came to the Fedex facility in Sun Valley they said it was damaged and will be returned to sender. They probably just sent back the packaging box without the shoes as Adidas have yet to refund me and it's been more than a week already since the "package" was returned to sender. read more

Garbage ! Was told 3 day shipping (paid for it) ASICS delivery 9/16/19 fedex then told me it's 3 days when it arrives at fedex center, total of 5 days.should have gone AMAZON PRIME (MY MISTAKE) won't happen again read more

I had the worst experience with FedEx even in my life! A guy named Angel and his ID number is 2614152 was the meanest and the rudest customer service ever! He said they attempted to deliver my package but they never showed up! He said to me "don't complain or I will hang up on you!" I was what! He told me that they don't have any contact with the drivers who deliver the packages and he has my package at their location. They don't have contact with the driver and they don't even know the drivers because this location deals with contractors who deliver the packages, not themselves. read more

Very unhappy with FEDEX. They delivered my package to the wrong house and they are making me jump through hoops. When i told them i haven't recieced my package even though online it said that it had arrived i called them and told them them that i havent received anything from them so they sent the driver to my house to "track his step" and i also asked to speak with him too...anyways when the driver came I received no notifications that he was there but luckily I was out side and when i went to talk to him he took off in his truck as I was yelling at him to stop...finally after I caught up to him he was being extremely rude to me. All I wanted to know was what happened to my package and he wasn't saying anything besides fedex will be calling me soon. I thought that wasn't an a Exceptable answer so I kept asking him and eventually finally admitted to dropping off the package at the wrong house..so I called fedex claims department and they denied my claim After I told them that I have Surveillance around my house that proves that the delivery man never ever came on my property with any packages during that The Time. So I'm going to call them again to see if we can work out a solution if not I will be taking this to court and get it resolved there...i will never use FEDEX ever again and i strongly recommend no body does either just in case the idiot driver can't see the difference in addresses. read more

Worst fed ex facility out on SoCal. I live in Glendale and my package was supposed to deliver on Saturday never did. The driver left the facility to deliver my prototype item I needed to pitch for my company on Monday. Its currently 10:21pm I have yet to recover my item. Customer service game me the fake run around constantly lying.They don't have the adequate information to find out where the driver was. If your pot head drivers can't handle the work load don't give them so many packages to deliver. Your customer service sucks and I hope everyone sees this post read more

Terrible service, they will lie to you that the package is running late but the package is stolen and will never be delivered to you. Avoid if you want to be happy and have your package delivered to you on time. read more

Been calling the location for 2 days during open hours and they do not answer the phone. The call just hangs up after ringing for minutes. They did not deliver a package that the company claims representatives say is a "no signature required" so the call center has no idea why they did not deliver it because it shows them no signature is required but online is shows me they did not deliver it because signature was required. Makes no sense. No one can get a hold of them either. What an unprofessional place. My package was supposed to arrive Thursday. It is now Saturday and no idea where my package is. read more

In order to pick up the packages to reach my international flight, I arrived 7:30 am in the office. The staffs are so friendly to help!!!

What is the point in having FedEx Standard Overnight when it is going to take them 4 days to ship my phone home. Now I am phone-less for another 3 days. I am really annoyed. read more