Often, you only read bad reviews about delivery companies however I was pretty impressed by what…read morethe staff at this location did for me. I had purchased an item on EBay to use in a project that I was scheduled to install on the following weekend. The seller missed their guaranteed delivery date and the package was scheduled to be delivered on a day when the electric was due to be off the day for for maintenance by So Cal Edison. I thought I would fix this by using my Fedex account Manage Delivery feature to have the package delivered to a local Fedex office. The package arrived in CA from FL on Thursday for its original scheduled delivery on Friday however when Fedex processed the re-delivery request, the delivery date was moved to Monday (too late). I called Fedex and they confirmed that I could not change the delivery address again or pick the package up from the Branford location (where I could see it had arrived on Friday morning from City of Industry). Throwing caution to the wind, I decided to take a 55 mile trip out to see if I could get the item. This location is basically a series of large warehouse buildings where Fedex packages are sorted for local distribution. I checked in at security and gave them my tracking number and they called it through to another department to check the package was there. After confirming this, they asked me to wait in a small office by security and about 15 minutes later, an employee showed up with my Fedex Ground package. Given that I was told that I couldn't collect the package from this location, and their warehouses span about 3 football fields, I was astonished that they were able to find my package and hand it over. I give Fedex 5 stars for going the extra mile so that I was able to get the project completed on schedule on Saturday (no thanks to the clown EBay seller!).

FedEx is a terrible business. I had a box addressed prepaid and ready to send to a company. I asked…read morethe driver if he could take it for me, and he said absolutely not! I said why not I've given it to FedEx drivers in the past. He said then they made a mistake. We are not allowed to take packages from customers! And he was really rude by the way.

I have been using this ups location for a long time and today i find out mailbox prices and got an…read moreamazing deal. I got a mailbox at a much better price than other places were offering in the area. I'm glad I checked this UPS. They had amazing customer service. Definitely recommend it Thanks again to management and team to talking a time explain everything to me

Came to drop off some Amazon returns because I was in the area. I easily found street parking and…read morewent inside. The layout is perfect you enter and can quickly be in line. They have a nice supply wall for sale and they have allot of mailboxes too. While I was in line the employee alerted us that the machine in the back can be used for Amazon returns so I went to stand in line for that machine. I wish they had more than one because the man in front of me took a long time and when i looked back at the regular line they had already helped 3 people who were behind me. Anyway after that man finally finished and it was my turn it was simple, scan the bar code from Amazon and then put your item in a plastic bag and seal it with the return slip. The pile of returns isn't secure though so I did worry what happens if someone steals them? I guess at least I have my return slip proof that I dropped it off. Overall an easy experience but they should consider having more than just one return machine.

Aside from the delivery problems mentioned by so many others so I won't repeat them, the LATEST bad…read moreexperience is that - no matter WHAT "key words" you use, you will NOT get a customer service representative on the phone. NEVER! I missed a delivery on Monday, because my steps had some work done and were not dry, so FEDEX had no access. Fair enough. I drove to FEDEX to pick it up. Not there. Why? No answer. Tuesday morning, I went to FEDEX.com and entered the door tag number. It showed the package status as "out for delivery," from the same location I went to, in person. Go figure. Fine. I stayed home. When no package arrived by 6pm, I went to FEDEX.com again. This time, "invalid door tag number." What? At 6:15pm, I went to FEDEX.com again, and this time the door tag number yielded the message that the package was delivered on Monday!! Time to call FEDEX. THREE TIMES!! Each time, I tried a different word combination that included the word "representative." Each time, the robo voice told me that I WILL NOT be connected to a representative. And then disconnected the call. This is customer service??? What about people who don't know how to use the online system? What about the elderly? Those who don't own a computer? Or, someone like me, who DOES know how to use the system, but is getting contradictory answers, each time? I HATE FEDEX!!

FedEx drivers are idiots. They have the correct address for my package but went to the wrong…read moreapartment. Fortunately that resident was not home but the driver left a delivery notice on that door. I only found out about it because I tracked the package. There was a photo of a delivery notice on the door of apartment A, but (1) there was no delivery notice on my door, (2) this building has an apartment A on every floor, so that means the driver went to an apartment A on the wrong floor, and (3) most frustrating of all, is that there is no way to lodge a complaint and when I did talk a customer representative she didn't seem able to comprehend what the problem was - she thought I wanted to provide a different address-and kept repeating the wrong apartment number back to me saying the correct floor then "a" as in apple, and left it has that, so I'm left wondering if she even understood HOW the apartment number should be written. You can't even call the FedEx receiving/warehouse hub for this area and let them know a serious delivery mistake was made. I say serious because the item is over $800 and requires a signature upon delivery. All I can is hope the next driver is a bit smarter and aware of what floor he's on on the next attempt.

To the old fucking man that was working here today on August 4th at 6:00, you're an old miserable…read morefucking loser. Went in to ship some shoes out I sold on an app. My mistake I didn't see it was a shipping QR code for usps on my phone, and not ups. He says he can't ship it looking at me and speaking to me like I'm an idiot. I said oh I thought you guys could ship it, again tells me the same thing with even more attitude and disrespect. Absolutely disgusting. Wish I could give this god damn place ZERO stars

Friendly and hard working. It's great that they have a notary on site on certain days.read more

I really like this post office. I wouldn't keep my PO Box here if I didn't. The staff is always…read morehelpful, and Supervisor Kimberly might seem serious at first, but she's truly kind. The only problem right now is all the street work. I can't remember the last time there wasn't construction here. I hope it's finished before the end of the year. If it weren't for the parking issues and closures from the street work, I'd give this place a 5. ///////////////////////////////////////////////////////// On a side note: There was a review done on Apr 24, 2026: This review is clearly screaming for help, but the anger is overwhelming the actual complaint. If the goal is to get the business, corporate office, or readers to take you seriously, it would be much stronger if you: keep it to specific facts, remove personal insults, and describe what the employee actually did - this is just to name a few. The review currently reads like someone furious who wants someone to listen. A more controlled version would make that frustration much more powerful because the reader can focus on why you're angry rather than how angry you are. Plus, it does not provide what can be done to resolve the issue.

Came here yesterday looking to pick up a package that was to be delivered to my house the next day…read more Luckily Samuel was able to help me out. He was able to grab my package from the back and send me on my way very happy!

They are very helpful! They speak English and Spanish which is great!…read more Also they have reserved parking right in front of the store in case you need to drop off big packages Recommended

New shipping spot ! Very convenient location, there is designated parking up front and it is very…read morequick and easy to do my UPS returns here. I've been here twice and both times I'm out without a couple minutes. They also have P.O. Boxes available if needed.

I intended to leave a 1 star review but yelp guilted me to keep Covid19 in mind, so I'm giving it 1…read moremore. My first package was due monday and it's now saturday. My second package was due yesterday and it's been moved to today along with a third package but like as I saw on the Follow My Delivery option (yesterday and all day today) the truck went back to the depot by 6pm again. Though delivery estimate says by 9pm, if it's like yesterday, there's no hope of that truck moving again today. Though I don't understand, my place is closer on the map but I've been watching the truck go further to deliver all day??? Wack.

my sister ordered a mattress for me to be delivered on Thursday, Aug 27th. .unfortunately after…read morewaiting from 12 to 4 I got a notice saying it would be here between five and nine. Then at 6:45 I got a Notice stating it was delayed and would let me know when the new delivery date will be, but no new delivery date was issued. I called Friday to find out where was and was told it's still showing delayed, so I decided I will go ahead and pay the extra $10 to have a Saturday delivery so I could make sure that it would get here. After waiting from 2 to 6 PM I got a notice saying it would be delivered by 9 PM. @ 9:45pm the status was that it would be delivered at 9 PM however, looking on the map I noticed a delivery driver was back at the distribution center and they were closed. I have no mattress and I've been sleeping on my couch because of this. today is Sunday Aug 30th and they are closed . I have no mattress and I am out the extra money for Saturday delivery that never occurred. I can't get anybody on the phone. I can't get a refund. I can't get any assistance. If I did my job the way these distribution centers @ ups handles their job, I would have been fired. And I understand that packages get delayed, but having it be 4 days now with no updates taking my money for a priority delivery and not delivering is unacceptable and super shady. Should have used Federal express and will from now on. I will also strongly advise my company to start using them as the preferred shipper as well.

Been with Mail Fast USA for at least over 10 years even the Ali the new owner for several years…read morenow. I have had no issues with my mail or packages. Good People.

NEVER have your package shipped/dropped here for pick up. They state that FedEx never delivered my…read morepackage here and that it is my problem and to step aside. I called FedEx while not stepping aside and then they called the store, and they told FedEx the same thing. After reading others reviews, this place seems to be a place where certain packages disappear from. Just saying. Use this place at your own risk.

I was directed here by another big name shipper, since as they said Mail Hub can get you the best…read morerates on a package of documents that needed to be shipped across the pacific. ( lower then what they we're offering- 280$+) I went strait over and had the joy of meeting with Kayla, who was kind, professional and knowledgeable on every shipper available. We were able to get the same carrier I was originally quoted, for about 130$! And it would arrive sooner. I was never rushed and thanks to following specific instructions in labeling my package, it made it to the receiver just perfect. This will be my only destination and future recommendation for all shipping and mail needs. Thank you Kayla and Emily!​

Love this shipping spot!! I come here all the time. The prices are insane and so reasonable…read morecompared to other shipping companies!!! I come all the time! They have notary here too!! The quality is good and they pack for you! They have every size box you need! With extremely low prices. They do pretty much all USPS services! Also, they customer service has always been the absolute best!!! They help you do everything and very kind! Good personalities and fast!!! I highly recommend here!! This is my go to when I do my side hustle for eBay! -Marshay D.

What a great shop! The owner is super friendly, and it seems that they do everything there that I…read morecould ask for - they have mailboxes for rent, you can mail packages using all the major carriers, and they have lots of boxes for sale in all different sizes. She's also a notary so I'm got to file that away for future use! So happy to find a place like this in my new neighborhood.

Had a wonderful experience here getting a live scan done, the young lady helping me was very…read morehelpful man's easy to work with. Ambience well it's a shipping place so not much to talk about there but clean and tidy. The prices were fair but mostly it was the great service that got me. This will be my new go to spot.