I really like this post office. I wouldn't keep my PO Box here if I didn't. The staff is always helpful, and Supervisor Kimberly might seem serious at first, but she's truly kind. The only problem right now is all the street work. I can't remember the last time there wasn't construction here. I hope it's finished before the end of the year. If it weren't for the parking issues and closures from the street work, I'd give this place a 5. ///////////////////////////////////////////////////////// On a side note: There was a review done on Apr 24, 2026: This review is clearly screaming for help, but the anger is overwhelming the actual complaint. If the goal is to get the business, corporate office, or readers to take you seriously, it would be much stronger if you: keep it to specific facts, remove personal insults, and describe what the employee actually did - this is just to name a few. The review currently reads like someone furious who wants someone to listen. A more controlled version would make that frustration much more powerful because the reader can focus on why you're angry rather than how angry you are. Plus, it does not provide what can be done to resolve the issue. read more

Came here yesterday looking to pick up a package that was to be delivered to my house the next day. Luckily Samuel was able to help me out. He was able to grab my package from the back and send me on my way very happy! read more

It's no wonder they have basically no stars at this location. The employees are RUDE and DO NOT HELP. It's bad enough they don't have customer parking but when you get inside their old ass pdf looking employees don't want to do their job. Instead of offering solutions, shoot UPSELL me tape or a box to ship my package in. NO. Instead they want to be rude and complete jerks. Their postmaster TONY GARCIA IS WORTHLESS.It's obvious they get their attitude and training from their manager. The moment I got on the phone with Tony he was talking over me. I was conforming the location and he kept speaking over me. Terrible service. read more

The service was quick, it was clean and organized. They are always so polite to take in a package after it's been dropped of :)!

Came on a Saturday morning, pretty swift. Guys seemed nice. Small post office area big lobby area where the P.O. Boxes are read more

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There are a couple of USPS offices local to me but this location is the most convenient. The office is medium sized and has all the supplies I need to sent out my items. The staff is incredibly helpful as they provide any information needed to get your mail out. The most recent visit we were to send out some documents overseas. We had international mailing vouchers to use. The staff nor myself never used them but it was all figured out and although some time was taken the transaction went smooth. Parking: street parking VERDICT: Rinse and repeat. read more

One star for usps leaving an old lady by herself at the front desk 5 star for the lady trying her best to service the public even with language difficulties with the Spanish folks spent almost 30mins in line that's me getting there before they opened and caused me to almost be late to work. read more

Sam at the front desk due to the line being long has horrible costumer service , idk if it's because I'm black or wasn't dressed up today but the energy was horrible and service he didn't help when I know he could , because I've been here times before , who ever the supervisor is needs a talk with him he does not represent the office well at all, or needs to help him or find someone who wants to help read more

Apparently a USPS can't print a fuckin label to ship an item. I got told "we don't print for customers" like what a ridiculous statement for a mailing delivery service. I tried calling the location to ask if they print before wasting my time driving over here but seems like they can't answer the phone either. Not everyone has the money to have a reliable printer and you would think you could print a label at usps like they do in UPS but guess not. Ridiculous. read more

No issues! USPS rep Primvara was great! Visited on 09/09/2023 at 9:30am. Keep up the good work

The worst customer service. So ridiculously rude. Especially Kathy. Greeted me with a stank attitude and almost seemed to be reproachful about doing her job. This post office needs a reality check and proper training on customer service read more

Worst USPS EVER I am currently tracking a online order from January 7th it's almost February never go to this USPS hopefully they will answer my call tomorrow read more

I love this location. Employees here have been at this location for a while now and are very helpful. There's lots of Spanish speaking customers and they always try their best to help them out as much as possible. It's nice to see friendly workers in a highly stressful work environment. read more

Brett had the worst customer service this afternoon. I asked him about the priority sheets and if I can fill one out for the box I was sending and he said "next time write it in the box." He had attitude. Two weeks prior I didn't have a problem with that. He even had a problem when I accidentally took out the card too soon from the chip reader. read more

Do you know how to weigh mail??? Anything over an ounce is an additional .15 cents so how is it that mail that is .90 ounces end up being 3.59 cents??? Robbing the people of Pacoima absolutely ridiculous!!! I sent the same exact contents to other people around the Los Angeles area and guess what...no problems what so ever and no charge of flipping $3+. My mind is BLOWN!!! read more

I only a gave 1 star to write the review !This Post office needs to shut the shit down and cleaned out. Redo me pls is what the banner should say on the outside. I have multiple fashion resale apps that I sell items from and never had a problem before shipping from my Prepaid label and never had a problem other than that Pacoima doesn't need this post office down size new location redo new hires NEW SERVICE instead of these bitter old bitches. read more

Been having trouble getting packages from Amazon that USPS delivers. Found today the reason why. The postman doesn't want to deliver the package to my door even AFTER we buzz him in to get inside. He actually made me come out and get the package after opening the apt complex gate TWICE. He said "It's policy. I don't have to take your package to your door." I spoke with a rep from the Pacoima branch and he said this is wrong. The rep said, if we open the gate for him, he HAS TO take the package to our door. I guess his policy revolves around laziness. read more

Very fustrating experience being stuck in line with no clerks helping. Heard them laughing in the back with no cares. Called to complain only an automated service answered. Very fustrating. I made sure the email was sent. Posted it because the struggle is real here. read more

US Post Office - Only way to have your voice heard. - Post Offices Near Me - Pacoima, California

If I could give this post office 0 stars I would. The mail carriers are beyond lazy that they would rather leave a note stating "no secure location" than actually walk up to your door to leave the package. Disappointed and pissed off. If you're going to order stuff do it through ups or fedex. At least they hire exceptional people. read more

Need to get your mail out of the box!? This place is great for that... Anything else, I wouldn't bother. Place just seems neglected. The post office that time forgot. There's never enough people working. I never felt like they were rude to me, but they definitely look over worked. No machines to buy stamps and mail stuff yourself, so you have to get in line. It is what it is. read more

This has got to be one of the worst and most neglected post office locations. I get a lot of international packages, and the mail carriers neglect to even approach the door to finish the deliveries requiring signature. They will just randomly flag it "no authorized recipient" and leave a redeliver note, especially when someone is home during their "delivery attempt". No one answers the damn phone at this location either. I've had to deal with a rude gentlemen on the line a few times, very unhelpful. I have security cameras up front and when they claim they made a delivery attempt, it's outright BS. read more

Fast and efficient! I was in and out in less then 5 minutes. Bought my money gram and sent my payment all in one. Problem solved in one trip. The staff was very nice. read more

Do not use this post office if you are in a hurry. There is no public parking lot, no drive through mail drop outside, no box drop off inside, and no self-service postage machines. All transactions require getting in line. Prepare to parallel park on the street, blocks away from the building. Employees are all great, but it takes awhile to get to them. read more

The workers at this post office are slow and incompetent. I usually go to the post office in Burbank, as I live about halfway between Pacoima and Burbank post offices. Let me just say that I am empathetic to the fact that they are very crowded. However, the workers are not good! Especially one woman who would not allow me to leave my PRE-STAMPED box for delivery. I went online and paid for postage to avoid standing in line. All I had to do was drop this box off. She said I needed to stand in the very long line and could NOT leave my pre-stamped box because she had to scan it in. First of all, this is a BOLDFACED LIE. I regularly purchase stamps and pre-paid postage from USPS.com and then leave my packages. I have done this in other states, and post offices in the L.A. area, including the Burbank location where I have left packages and have seen many, many other people leave pre-paid packages. I don't know why the policy of the USPS would randomly be different at this one location? I literally just IGNORED her and went right outside the customer service area and put my box right in the mail slot. I am sorry but when there is a LONG line, you would think that the worker would want people to move through more efficiently. Please avoid this place and take the time to either 1) Go over the the post office on Hollywood Way or 2) The large processing center in Van Nuys. Wow. I am shocked at the level of ignorance this woman had! read more

Going into the valley ,it has proven to be very efficient and ALL employees are helpful and on target! I could pick any office in the SF valley and always go back to Pacoima . Clerks Kathy and Others are super ! read more

I have a package that says "Delivered" but it wasn't anywhere else. I tried going to this post office for about 15mins in line, only to find out, "oh. sorry. Our new guy must have placed it on the wrong mailbox and we couldn't retrieve it." And that's it. What a post office. Doesn't even care for people's time and money. read more

This has got to be the worst post office in the world. Couldn't help me send a simple package. This people are so lazy and don't do anything. One star is giving you too much credit. read more

They Never pick up the phone. Over an hour of wait time. Package not delivered on time. UPS gave it to this local Post office to deliver. Why wouldn't UPS deliver it themselves? read more

The only reason I am giving this PO a 5 star review is because of Clerk #12. It is clear she cares and is a true government employee in every way, she appreciates the job, the benefits and the retirement that the people of the United States pay into. I appreciate her, when I asked her to call for back up help she did exactly that be courteously excusing herself from the person she was serving pushed the call button and quickly returned to finish up. Several minutes passed and a grumpy employee came out with keys did not greet the growing line opened the drawer giving the appearance that she indeed was going to offer some relief to the weary elderly waiting and her tired looking co-worker. Well we were all fooled, she went back and forth from one drawer then to the other, offering no service, no smile no apologies. Then quickly disappeared into the back again not to be seen again. I will tell you what Pacoima PO you deserve the bad Yelp! Reviews you get because if the back help is all like the phantom who came out and did absolutely nothing to help the long line at your Pacoima PO today as far as this California resident is concerned- fire them all! I am tired of employees sucking up salaries that don't deserve them. Hire more #12's!!!!! Give her a raise or make her a supervisor because when I got to interact with her we never even talked about the wait, the other employee she just turned on a smile and it was completely all company business. She is all about the US Post Office - she could be a poster girl- she's that good!! read more

The worst post office...first of all they are holding packages and they are not delivering at this time. So we have to drive all the way to the post office to pick it up. And rudest people. They are not even extending their hours so people who work can pick their packages. Bravo bunch of lazy people working. read more

I hate having to come here but it's the closest one to me. The employees are always rude I think it's part of their job requirements

This is not even a functional post office! there is no parking, no drop box outside or inside. A line for everything just to drop off my box and the workers are so DUMB!!! I don't even wanted to argue with any of them I just walked away and went to another post office cuZ you can't argue with an idiot. If I were you I drive to another post office you will waste your time here cuz I did. read more

Hmm.... it's not like people are rude in this place or anything....its... very inefficient and slow. There were about 5 people in front of me and I had to wait 20 minutes to speak to a rep. Then another 5 minutes for her to check my ID and locate my package. If you need to come to this particular post office, make sure you have plenty of time. read more

I don't even think they should get a star. I am just so sick of dealing with the post office in general. I been trying to find my package about a month now and everyone keeps telling me this post office has it but you call and go there and they tell you they don't have it. I am just so sick of them right now. read more

3 STARS: For staters, I personally haven't ever been inside this post office. I did, however, drop off a package into the blue box outside (because it was a Sunday night and I absolutely needed mail it out). CONS: About 2 weeks have passed since I dropped the package into that blue box, myself and the recipient have been checking the tracking number online and it just shows that the label was printed on the 6th of this month...literally 11 days ago. I guess I could've been smarter than to put an important package into a big blue box sitting outside (that can probably get broken into if someone tried hard enough). My mistake, but the postal service's mistake as well. Why risk causing problems that you're going to have to deal with later? In my opinion they should have a slot that you can put mail into (during closed hours) taking your mail directly into the post office which is locked and most likely secured. PROS: I had to explain the cons first because the good thing about this place is the customer service that I received through the phone. A woman named Lisa helped me try to figure out what was going on with my package. Unfortunately, she was only seeing the same results as I was; the label was printed on the 6th. She informed me that this meant my package was never scanned in as received, which got me thinking that someone may have robbed the blue box, but then again there were no recent reports of this happening. Lucky for me, she was a very nice person. She was helpful in everyday possible and it's not her fault at all that the package is just m.i.a.! She advised me to call and check in with them in a couple days to see if they had any updates because sometimes they can see things that we (the public) can't. Basically, the pro of this experience was Lisa's great customer service and friendly attitude. I really hope this all gets figured out because the package contained an item that I sold online, and she had to pay the shipping. If things don't work out, I hope there's some kind of insurance thing. read more

Horrible and disgusting people working there, I would give them 0 stars for their behavior and their way of working, this old Armenian guy and this old Hispanic lady that work there, all I can say FIRE THEM AND KICK THEM OUT OF THERE! Heartless people, I can literally scream it out of my lungs, I had a package that was supposed to be delivered but some lazy bums can't do their job properly and go ahead and say package attempt! Complete bullshit , my package was to be picked up from this location, I was unaware about the package pickup, as soon as I asked my mom about my package, she told me that it was never delivered, which was strange, my mom & brother we're home, our community gate wasn't working, so the gate was wide open!!!!! Anyways after a long hour flight, I rushed to the usps store in Pacoima and I was unaware about their hours I was only 10 mins late... I knocked on the door and pleaded if I can have my package, those two employees just laughed at my face and said rude comments which I couldn't hear but the way they were giving each other smirks and eye contact if showed their true colors. I even said that I can fail my whole semester if I don't get this package and they didn't care, I wanted to literally grab them by the shoulder and kick them out of there, they don't deserve this job, there are more nice and qualified people out there who can work at their place, instead of them. I just left and screamed you guys are disgusting. I hope their head manager reads this, and makes a decision To kick those two lowlifes out. read more

This Pacoima post office is a joke. If you have anything important don't have it mailed especially thru this office .. It will get stolen and their famous words " Im sorry don't know what to tell you " not to mention you can't understand them that well they can't speak English very well... I had a special pkg sent to me and it went to Pacoima office they sent it to mission hills post office ! WHY?? I ASKED !! He said it was a error and I will receive today and hung up.. 1st of RUDE like always and 2nd of all I didn't receive today.. Found out it went to Granada Post office.. This is USPS that you have to pay for delivery... Another time my priciptions got stolen said delivers which it wasn't.. My grandfather's check got stolen and depending on weather we might get our mail and not !! Called to complain.. Was told SORRY! they are short handed... And that was it!!! Have lived in other states.. Cities... And never in my life have seen a post office so rude... So dumb..lazy !!! And gets worse ever year..! I even saw a mailman sitting in a corner st in his mail truck drinking a beer ! I called... Their response. " we will look into it"... They didn't ask me what street or time or any info at all....So how in HELL They look into it ! I think they all are on drugs and drunks handling are mail at that Pacoima Post office !!!! read more

One of the worst and most unreliable Post Office ever. I received packages from amazon, FedEx, and UPs and they always put my package down with care but USPS mailman knocks on my door and just drops it. I have seen it with my own eyes as well. Also if you have a tracking number with them it never comes on the day it shows you. My brother waited almost another month to get just a shirt. They also lost a $250 package of my aunts and they said they couldn't do anything because apparently it was delivered to our house. And they don't try looking for it or admit that the mailman missed up it's on us. Worst place ever. read more

Has to be one of the worst branch services I've come across. I got a random "Missed you" note in my mailbox that said they couldn't deliver a package (which is weird because they have in the past) and the note read "Final Notice". The problem is I never got an initial notice. How can it automatically go to "Final notice" when it's the first one? I went online and filled out the "redelivery request" form on the USPS website to be delivered today. I also talked with the postman and gave him the paper form filled out for a redelivery. Of course the delivery guy had no clue why it wasn't delivered (he said I probably threw out the initial ones by accident - which is b.s.). Well today no package. I asked the mail delivery guy why it hadn't shown up after I filled out the redelivery request for today (over two days ago) and he basically blamed the office staff and suggested I just drive down there...he said they may have lost it. Are you serious? You're the F@cking United States Post office. The delivery people are clueless and couldn't care less about doing their jobs. I'm about to drive down there but I'm fairly certain it won't help. read more