Dropped off a Brooks Brothers return here in the middle of running some other errands. Friendly staff and easy drop off.

I wanted to send a parcel to my colleague as a tourist here but unfortunately I was told that I cannot do that without a US passport even though it's not really required as I came here with legal ways and with visa. Racist behavior and not recommended for sure. read more

This the worst fedex. A month ago I had a package held there as I was on vacation. I show up at cedar crest to get it after the vacation. I gave the clerk my name address and said as per fedex.com my package is here. His reply without looking we don't have it. He said it's probably at Northampton or bethlehem. I go to Northampton give them the tracking number and after 45 minutes they found it in CEDAR CREST. The lady said it was always there. I go back to cedar crest the clerk says oh I didn't know you wanted that package. It's the ONLY PACKAGE I HAD THERE. I place my GOVERNMENT ID PA DRIVERS LICENSE AND PA CHANGE OF ADDRESS ON THE COUNTER. He tells he doesn't need my change of address, only needs my PA DRIVERS LICENSE. Month later I have another package held there so I don't have to run around to look for my packages. I go in get the manager as the clerk. I tell him I have 2 packages, give my name and my address. Right in front there they are. Scans them I hand him my PA GOVERNMENT DRIVERS LICENSE and I'm happy I'm getting my packages. I left the change of address at home since i DONT NEED IT. Then he stops and says he can't give them since I had a change of address. I said I got my last package here and I didn't need the change of address. The clerk from the previous time was there. Once he seen i wasnt getting my package he started to move in the back of the store trying to hide like a worm. I gave the tracking, showing all my info on the packages from FedEx and the shipper. Now he wants more info. Won't give me my package. Manager for spite sent my packages the next day to bethlehem. I went over to bethlehem to get them both. I say to the clerk my name, tracking numbers, address, and only give my PA ISSUED DRIVERS LICENSE. Nothing else. Clerks goes back grabs both packages. Scans them in and takes only the PA DRIVERS LICENSE scans that. Hands me my packages and says have a nice day. Manager at cedar Crest is a bully and doesn't want to do his job. That's twice FedEx at CEDAR CREST cost me over 2 hours of my day having me chase after my packages. Cedar Crest has no idea where your package is or how to give you your packages without killing more of your day. Go to any other store or use USPS or UPS. read more

This is a very clean well-run store. Very efficient and friendly employees. Last week I needed to have my husband's ski boots and helmet packed and shipped to Colorado. I couldn't reach him when I tried to find out if they really needed to ship overnight. Gene was very professional and patient as all of this unfolded with my dramatic twist. Gene helped with the decision to ship in a less expensive way. I was so impressed that I went to the car and grabbed two packages. Gene also took care of that. read more

This is a very helpful, efficient, and well run FedEx! I ship here regularly when I visit home and they are always great! Connor is very knowledgeable and you can tell he cares about people and the best way to ship items. read more

Brian was wonderful and enthusiastic! He was very helpful with getting me the most reasonable price on my packages. He made the experience very much enjoyable. Thanks Brian for your help! read more

First time I sent through fedex and rep Brian was very courteous and helpful. Because I had a good experience, I came back the second time to send and I got someone else. He was giving me very high cost suggestions for a much smaller package, longer delivery, extra supplies needed. I admit I should have planned ahead but I think what really annoyed me was how he was rushing through the process. First suggestion was over $40, then over 20 for longer time. I told him I sent a bigger box for a little over $20 for 3 days. I guess I have to find a better way to send packages moving forward. I really thought I got lucky finding this place. read more

Worst customer service. The store manager and employees at this location have horrible customer service. Best to go to another shipping company or FedEx office. Based on this experience you are better off going to Staples for printing needs, UPS for shipping, and CVS for passport pictures. This location is a one stop shop for rude/arrogant/least helpful service. read more

BEWARE!!! Horrible experience with Gene and manager Brett. Had a large unusual item to have shipped - gave simple directions to Gene on how to pack in one Fedex short wardrobe boxes. Instead he packed into 3 boxes claiming it wouldn't fit in one. So three box/packing charges and 3 shipping charges. When I called back - he was less than friendly. I called the next day to speak with the manager but he had already made up his mind that they wouldn't do anything about the situation. He then told me also that they don't carry short wardrobe boxes - so they didn't even try to accommodate my request. All stores can have short wardrobe boxes easily dropped off next business day. Rude, and looking to scam. Fortunately Fedex corporate apologized profusely, refunded all the boxing charges and two of the shipping charges. read more

I use this office on a weekly basis for sending out Ebay items. Staff are always extremely nice and courteous. Excellent customer service.

Helpful staff!! They work hard!! Sometimes you have to wait a little but they try to juggle as many customers as they can and they are always friendly. read more

Walked in with about 35 pounds of various items. Some just heavy, some quite fragile and valuable. Nothing wrapped or boxed and I needed them shipped to Florida. They took all the items, processed us quickly packed and shipped them. The packages arrived and I can not say enough about how well packed they were. There were a couple items I was afraid would break, but not so. The staff were extremely helpful and friendly. read more