Walked in to ship something back from Amazon and it was a skinnier, reddish hair dude and a shorter…read moreguy. The shorter guy seemed somewhat friendly maybe a little bit new and ask how he could help showed him. The code told him I had an Amazon return and he went to go scan it, and the other guy just yelled "that needs to be packaged before we can send it"... OK sorry didn't notice a lot of my Amazon returns don't have to be packaged.... I then asked if I could buy a box and he took out his tape measure barely looked at the item and just said nope we don't have anything.. well Customer Service tip it kind of helps if you at least make an attempt and try to make it seem like you want to help/ maybe look in the back or something and if you really don't have it come out say I'm so sorry we don't have that box in stock or maybe give some other options or something.. just really gave the impression that he didn't want to do anything. It was an hour before closing..

The staff have been consistently unfriendly and unmotivated. I think it would be easier for them to…read moresay, "I just don't feel like doing it," versus changing "rules" on a whim.

I, like everyone else, have gone to countless UPS stores in countless states. This UPS store is…read moreconsistently so rude, I will now not ever come to this location again. I have also had a UPS box for several years and attempted to have one at this store in the past and had the same kind of experience. I'm not sure what's going on in this place but I have to think it's management when so many of the employees seem so incredibly unhappy and are therefore terribly rude. I am literally driving all across town to go to a different location because I just can't deal with these folks. When one of the primary elements of this type of business is service, if not THE primary element, it kind of sucks when the service is so dismal.

The staff here is friendly and helpful! We have a company box and are very pleased with the…read moreservice. I like that we can access the box at any time, even outside of regular business hours.

incompetent staff and very rude owner! My box was lost while in their possession and the owner was…read moreindifferent.

We shipped a box of presents right before Christmas with the Box Stop and through a clerical error…read moreit was sent to wrong address and to top things off porch pirates made off with the package/Christmas Gifts. I met with Michael at the Box Stop to discuss what remedies might be available and after a couple of discussions, Michael and the Box Stop stepped up and made things right. He and his team were very professional and I would recommend them to anyone. Five Star Service.

First, I'd like to welcome this new business to the neighborhood. After looking online and calling…read morea few printing services, I found The Shipping Locker's prices to be very competitive and much less than other businesses. I rushed in on a Monday evening a few minutes before closing and spoke with Eric. He was very friendly and helpful. The store was closing for the day and Eric offered to work on my print job and call me the next day. As promised, Eric called on Tuesday morning to notify me that my order was complete. The finished product looked amazing! Nice quality card stock and color printing. I requested two copies per sheet and he even cut the paper for me. I highly recommend and look forward to using The Shipping Locker for future projects.

Great prices and service. All of the workers are friendly and trying to help you find the best…read moreprice for shipping. They offer frequent discounts on products, sometimes spur of the moment with no coupons. This is my go-to place for shipping and printing.

This is one of my favorite FedEx Centers that I go to. I've always had great customer service here…read more It's convenient and easy to get to, with plenty of 15 minute parking spots to use. Alana was really kind and helpful. I had a box to drop off and I had a letter that I needed to send. I wasn't sure what to do for the letter and she gave me immediate guidance on what to do. The store was really clean and organized; and I loved that they had a hand sanitizing station with available masks right by the front door. All COVID restrictions were followed to the letter. Will definitely be back to this location again and again.

Staff is always friendly when you walk in and are helpful with whatever you need. Tell me best…read moreoptions I have for shipping my packages and help pack things up if needed. Have never had a problem with this location. They are also great with any printing items I may need taken care of and also give advice which will help make your project/presentation pop.

I purchased an item on Amazon and needed to return it. They make it super easy to do so at UPS…read more Request the return and Amazon will send you a code to show to UPS, and that's it. They will repackage and return ship for you. Easy peazy. 11

Workers are horrible unqualified for their job not helpful at all! They can't do a basic service…read morelike any other ups store.

Kim at the Main Street location in Lexington was so very helpful in making a flier for my…read moreneighbor's lost elderly cat. I am very grateful for her kindness and help. She is a wonderful person!

Fun place to work, not a lot of parking but it's downtown so it is what it is…read more Service decently fast depending on project you are needing. Ship stuff. Fun ppl work there. Lady who managed it is great! She's been doing it for years and represents her company and stands by it.

The situation- customer here was overcharged with two separate chances to fix they kept the money…read morein the end. Sort of long but franchisee needs to know how they made a customer feel embarrassed, taken advantage of then dismissed. I had purchased a box from them and paid shipping for my item, debit card run through but a few minutes later noticed a spelling error in the address. I had made an error on a street abbreviation. I told them, apologized myself for the mispell and in order to fix it though they said they needed to recharge me to print a new sticker for tracking number,and would do a refund for the full amount then recharge the card the "easiest way" the new amount. Ok I agreed. I guess that's correct way to do it. However, all I saw on one of several receipts was a partial amount charge back, then they recharged me the new full amount. The employee by doing this overcharged me by around ten dollars. She said it would "work out". She had taken over for another employee who was clueless to help. I waited a few days for everything to post to my bank account and now the math does not add up. So there is an overcharge by about ten dollars. How it was handled- I stopped back with receipts in hand and my bank statement pulled up on my phone, spoke politely to the manager. At first he looked at receipts and said it was correct, that I was in the wrong. I had to re-explain to him twice in front of a full line of people waiting to be served. He disappeared to the back, said he was calling the franchisee/owner while I waited. He did, then said he was told to find some paperwork they are supposed to have. He hunted for it. At about the 20 minute mark of waiting he said we have your phone number he has to find papers. I had been polite. I asked can't you just give me back my ten dollars extra you took and owe me? It was on a debit card. He said we'll call you. I mentioned I would stop back later and left. Apparently they can't figure out how to remedy a situation or do math or listen to customer and understand. I did not go back. It is dinnertime and I have kids. The result- I had left store second time with situation unresolved. They kept my money they charged me extra for- isn't that like theft? There was no sorry about the inconvenience. I was still polite as I do not like confrontation, and there was a line full of people I had to talk in front of to explain situation. Seems it's ok that the end result was to embarrass a customer and overcharge her and just pocket the money. This franchisee needs to not only train staff better but since that person was apparently even called and not present at the store, they still should have resolved the situation, not sent the employee on a paper hunt while customer waited. I do not want to waste the gas to drive back over in person again to see if they found whatever paper. They just need to refund it to my card and be professional. They had 2 chances to fix this. Bad business practices. Would have been interesting if I had raised my voice instead of re-explain situation twice and then refuse to leave store until I got my money back, as most people probably would have. It is a shame customers need to get to that point. Business owners sometimes only care about their dollar and not at all about their customers. This review wouldn't post unless I gave it at least one star.

Worst attitude I ever experience at any UPS. I asked for 6 envelopes and I was told that the only…read morecould given me 2. When I asked why, they told me it was UPS policy. I told them that they were the only ones who have that policy a short heavy set guy told me to go to another stores or go to UPS.com and ask there for the envelopers. I told them to shove them up and I left.