Consistently the BEST UPS store in town. Friendly service, efficient and knowledgeable. Thanks,…read moreMatt!

Good service took good care of me this time. Sometimes they're a little busy, but not this time…read more Got right in.

I went in the Hurstbourne Lane store to make an Amazon return today. Ben Cox, the manager-was very…read morerude to me. I said I didn't think it said that I needed a box, just a label- he looked at me and said,"show me where it says that". I told him I'd buy a box if needed and that I felt like he was trying to call me out. Mr. Cox continued to say, "show me where it says that" as I was pulling up the return details on my phone, I told him I must have been mistaken and I'd buy a box. He continues with "no just show me where it says that". I told him again he was being rude and he said, "I. am genuingly interested, where does it say that"? I told him he was being rude and looks at me and says, " you can take that somewhere else, I'm not taking it." I cannot believe this guy is in management, he is angry, confrontational, condescending, rude and sarcastic.

As a professional who drops in many UPS stores for work/returns etc., I'd like to share that this…read morestore is run by aggressive, curt employees. (Nia being the most inappropriate) I have zero doubt there are complaints galore on this individual. The management seems to be fine with her, suggesting they are desperate to get people to work there.

Years ago I was the first to review this location and I gave it a five star review. Unfortunately a…read morebusiness is only as good as the employees that work for it. We have had several UPS drivers that were excellent! That has now changed and I am becoming appalled by our current level of service. Yesterday we were expecting a delivery of medicine. The package was delivered by UPS to the "front door". Needless to say we couldn't locate it at the front door. Second option we checked the backdoor. No! Checked the garage door, NO! Decided to drive to the street to check the mail box, which is 1000 feet away from the house, NO! We did find the shipment at this point. The UPS driver had put the package in a plastic bag and tied it to a limb of our Bradford Pear tree down by our creek! So that means he turned up our driveway but only drove 100 feet up instead of the 1000 feet to the house. You probably deserve a one star rating for this ridiculous delivery but I'm hoping a two star will encourage better service.

I recently had the most frustrating and infuriating experience dealing with a shipping claim for my…read morelost luggage. From start to finish, it was an absolute nightmare that left me feeling neglected, disregarded, and utterly helpless. Allow me to recount this disastrous ordeal. After my luggage mysteriously went missing during a supposedly straightforward shipping process, IN THEIR OWN FACILITY IN THE US . IT WAS RECEIVED TO THEIR FACILITY AND GOT LOST INDOOR. NEVER LEFT. AS I WAS TRACKING IT THE WHOLE TRIP. NOT LOST ON THE ROAD NOT DELIVERED ELSEWHERE. IN THEIR WEARHOUSE. I initiated a claim with UPS responsible for its delivery. Little did I know that this would be the beginning of an excruciatingly long and unresolved ordeal. Firstly, attempting to reach the company's customer service was like trying to navigate a never-ending maze. Their phone lines proved to be a labyrinth of automated messages and pointless extensions that only served to prolong my misery. With each call, I was left on hold for exorbitant amounts of time or transferred from one uninterested representative to another who seemed clueless about the specifics of my claim. When I finally managed to get a hold of a supposedly responsible representative, their lack of knowledge and attention to detail was utterly appalling. They showed a complete lack of empathy, failed to comprehend the urgency of my situation, and provided no assurance or support. Instead, they offered feeble excuses, shrugged off my concerns, and left me feeling voiceless and insignificant. In my attempts to escalate the matter, I found myself caught in an endless loop of transferred calls and empty promises. The company seemed more interested in passing the buck than taking any responsibility for their mishandling of my luggage. AFTER SPEAKING WITH SEVERAL AGENTS THAT WORKS FOR UPS FROM OVERSEAS , I FINALLY MANAGED TO SPEAK TO AN UNPROFESSIONAL SUPERVISOR THAT SPEAKS CLEAR ENGLISH. HE WAS VERY RUDE, NEVER LISTENED TO ME AND KEPT SCREAM TALKING OVER ME. To add insult to injury, the lack of transparency and accountability from the company was shocking. There was no proactive communication or updates provided regarding the progress of my claim. Instead, I was left chasing them for information, only to be met with vague responses and vague timelines that were never adhered to. Their incompetence left me in a state of uncertainty, unable to plan or proceed with other necessary arrangements. Days turned into weeks, weeks into months, and despite repeated assurances that the matter would be resolved promptly, my lost luggage remained lost and my frustration continued to mount. The company's blatant negligence and disregard for the importance of timely resolution was absolutely unforgivable. In conclusion, my experience with UPS was an absolute nightmare. From the convoluted customer service, to the lack of knowledge, empathy, and accountability exhibited by the representatives, as well as the complete absence of transparent communication and unresolved issues, it was an experience I would never wish upon anyone. SUPERVISOR NAME AND BADGE IS THIS: Peter balvez NPTVOH NOT SURE IF ITS HIS REAL IDENTITY. HE SEEMED CARELESS. LOST ITEM  TRACKIN NUMBER: 1zb8281b6740208879 THEY OFFER ME $100 DOLLARS TO CLOSE THE CLAIM. DISCARDING THE VALUE OF THE LOST ITEMS AND THE LUGGAGE ITSELF. A HUNDRED DOLLARS WOULDN'T EVEN COVER THE SHIPPING EXPENSE THAT COSTS ME TO SEND IT FROM TURKEY TO FLORIDA. BARELY OPENED THE INVESTIGATION TO SEARCH FOR IT AND QUICKLY CLOSED THE INVESTIGATION AND THE CLAIM. I REFUSED TO GET THE $100 AND STILL WANT THEM TO FIND MY LUGGAGE.

I just went in there, without me having to do much the guy identified what I needed and showed me…read morewhat I needed to know and was very nice to me. never in my life have I felt better about dropping off a package or how competent the workers are. Curly hair and glasses, idk his name but whoever he is needs a raise because he did a great job regarding customer service and satisfaction

Great service yesterday from Ricky and Marilyn! Ricky contacted very early in the day regarding a…read morelarge print order I had submitted through a business account the night before, and coordinated my order and pickup information. He was able to get my order completed in a very reasonable time. When I came to pick-up, Marilyn was professional and pleasant and even helped me load my car. My printouts were done correctly and packaged very nicely. I'm glad to have such a reliable and easy to use resource for my printing needs locally.

Like others state here, this is my go-to Amazon return center. They are super fast at this and that…read moreis completely appreciated!

Notary services are usually quick, they can't print above 11x17 at this location same day. Make…read moresure you have all packing materials needed or each item has a cost. They keep a steady flow of customers, parking usually a little crowded in front of the store. If you have a lot of things then have someone drop out off at the door to unload.

Convenient very professional I was in need of boxes to move. They offer used boxes as well as new…read moreboxes. While in there I noticed people shipping packages. I highly recommend the business. The location is close to restaurants and shops. Has its own parking lot. I do not know if they have a restroom.

Handled a large shipment of bourbon and souvenirs for us. Awesome job! Everything was packaged…read morecarefully and arrived on time!

I ship from this store for my business on a regular basis. The staff is great. Finn totally went…read moreabove and beyond tonight to help save my client money on shipping by cutting my box down in size. Plus, he knows what I regularly ship and is extremely helpful! GOAT!

Came here to complete my I9 form for new employment by presenting my passport. Schedule my visit…read moreonline and arrived early. There were others doing the same, so had a little wait. It went smoothly after that. When I was there it was a light crowd. Didn't have to pay a cent. Plenty of parking since it is in a shopping center.

Pretty quick service. Apparently there is a new employee that needed some guidance from the guy…read morethat was waiting on me but it was ok, still in and out pretty quickly. My packages are on their way to their destinations. My beef is with another customer that decided to park their vehicle in the driving lane with their flashers on in lieu of parking in the lot. It is not the store's fault, this individual just thinks they are better than others or just lazy. I will use this store again in spite of the pompous a$$.

Normally when I go to this location the customer service is exceptional. However, this year the…read morecustomer service was very much disappointing. I made multiple trips to send packages and probably paid upwards of $125 to send packages. One of the people I was working with seemed not to know or care about what they were doing. I had asked to have some styro-foam filler or packing added to a box to fill in so things would not move around. Not to have someone pack the box for me. Every time I sent packages through this store, this was not a big deal. Another person, when I asked to get some packing to fill the box I had prepared, seemed very nasty. She kept telling the person at the register "make sure he is charged", "make sure he gets charged". She must have said this two or three times. I did not see her do this to anyone else that was having packages sent. All I was asking is to fill the box with styro-foam filler, so things did not move around in the box, not for the service of packing, and I was charged an extra $14 for the packing. If there was a small charge, fine. But, definitely should not have cost $14. A $1 or $2 charge for some styro-foam packing is not the same as a $14 packing service which I didn't ask for. The next day I came back to send a package and worked with someone different, and things were more along the line of what I had experienced before. They said they would add some styro-foam or other packing to the box. The next time I came back to send my final package, I had wrapped the breakable in it myself. I ended up, unfortunately, being waited on by the lady that had previously said "makes sure he gets charged" multiple times. I explained where I wanted it to send and she taped up the box as is with no styro-foam or other packing that had been offered in the past. She didn't even ask if I would like to have additional packing. I am not sure what this lady's problem with me was, but she just seemed to have a personal grudge against me, like she got away with something. Other CSR's I have worked with at this particular store have always been pleasant. I even saw a difference in attitude with other customers the days that I brought packages in. These experiences were so disappointing. I am really going to be unhappy if something in my package gets broke. It seems like customer service is just a think of the past. Maybe I should consider FedEx or DHS for a more pleasant experience.