I got here not really considering the fact that tax time is fast approaching and that the new cramped location would be bursting with people that required a lot of assistance because they came unprepared. There was some customer in front of me claiming she was late for a job interview and needed to print something, yet she was dressed in jeans and grubby tennis shoes. I so wanted to ask where she had applied. I've been a FedEx/Kinkos customer for years, so most of the staff is the same in their new MV location near Cost Plus (across ECR from the old one). I've also been to other locations. Usually when you have a small, quick job, and there's a big backup, they'll help you at the counter for no extra fee (i.e., customer service). However, that was not the message communicated to me by the female that initially greeted me, so I decided to wait for the customer with the supposed interview to figure out how to use the machine and leave so I could use it myself. I was also in here the other day when NOBODY else was there - not customers or other staff - except for a single employee and me. I don't expect an overly fake greeting, but whatever I did get was very unfriendly. And I didn't even require any help from her. Today I finally got to a machine and was able to go through some printing and copying on my own. However, one (SINGLE-page) document would not allow me to print it. After about 5 tries, I waited until a male employee (Kit-Shing) finished helping another customer. Since it was next to my machine, I noticed how patient and genuinely helpful he was (I've seen this before from him at the other location). He even gave the customer tips on dealing some of the instructions if they happened to speak another language (as he himself possibly does). It was absolutely respectful, and again, of real use. He told me he would help me to print out my document at the counter since the file itself was giving me issues. It took him very little time, and it worked for him on the first try. I was so grateful to him for making quick work of what should have been a simple process for me. He obviously understands the TRUE meaning of customer service. Him stepping in left me with a positive impression and made me feel comfortable that things will go smoothly next time I need their services. Please pay attention to his quiet wisdom! Sorry for rambling, but his attitude stood out even more because it's been a terrible week for customer service everywhere I've gone. So many people (often young, but not always) can barely be bothered to perform the most basic tasks they're paid to do. It's honestly appalling. I don't understand why they aren't more thankful to have a job in the first place in this economy and with the takeover of AI. I have only been asking them to help with simple tasks that are their only job duties. I have not been rude or difficult, yet I've been met with 'tude. Anyway, Kit-Shing is simply awesome. Thanks again! read more

Huge thank you and shout-out to the team at FedEx Office. The employees here are consistently outstanding and genuinely make every visit a great experience. I especially want to recognize Rex and Richard. I've known Rex for years, and he is always smiling, positive, and welcoming. You can truly tell he loves what he does, and that energy carries over to customers. He's a great guy and a pleasure to work with every single time. Richard is one of the newer employees I've interacted with, and his customer service is excellent as well. He's younger, but incredibly knowledgeable, resourceful, and professional. He has always taken the time to help my husband and me with whatever service we needed, and he does it with patience and confidence. I also want management to know how grateful I am for hiring such quality employees. It really makes a difference, and the Mountain View location stands out because of it. Thank you, Rex and Richard, for consistently going above and beyond you're both very much appreciated! read more

I wanted to share my recent experience using the Print & Go service at this location. I had emailed my document and received a code, but when I tried to use it at the self-service station, it didn't work. I approached the counter for help, and unfortunately, the staff member I interacted with was not very professional. She gave me an attitude and a sarcastic smile before offering help. Later, when I went to pay, I was surprised to see a surcharge added to my total. I asked about it, and was told that any service done at the counter includes a surcharge. I wish that had been communicated beforehand -- I would have tried other options. In the end, I paid $3.07 to print just one piece of paper, which feels excessive. I understand service charges, but I believe better transparency and more respectful customer service would really improve the experience read more

FedEx Office Print & Ship Center - Printing Services Near Me - Mountain View, California

I can't remember the name of the person who helped me, but she was really great! I brought in a pdf on a thumb drive of something I needed printed. She was super fast and printed it right away. I was getting 30 copies, cut in half, on a specific kind of paper. Extremely pleased with the quick and competent service. This was just before Christmas, and waiting in line, she was very helpful to the person in front of me, too, helping her save a lot on shipping by putting her own box into a fedex flat-rate box. read more

Friendly helpful staff and the shipping products I need. Good hours too, even on a Sunday.

Awesome experience at Fed Ex at El Camino Real and Escuela. Kit was incredible knowledgeable patient and do kindly helped me through a difficult shipping task on a very emotional day . I will always be grateful for the professional services received ! Highly recommend read more

I don't use FedEx very often but I really like this print shop. I always encounter very nice staff, who are knowledgeable. The best service that they have is the self scan and drop off box. I love that they offer a self scan for items that already have a label. It saves everyone so much time. read more

Don't understand the poor rating. Madison was such a huge help getting my packages to AK. She has to be over worked and under payed. Love coming here! read more

FedEx Office Print & Ship Center - From Sunny California - Printing Services Near Me - Mountain View, California

If you ever come across a fed-ex helper "Sureshni" please stay away or downright reject any help or service from her. Absolutely obnoxious mindset and weird attitude this person has. she messed up our photos and literally added orange color to passport photos and additionally blames FEDEX photo equipment is poor quality read more

Thanks to the wonderful staff at this location, my project yesterday turned out beautifully! Grateful for the helpful friendly staff people who printed my Print-And-Go files onto special cardstock paper and then laminated them perfectly. Highly recommend this location to everyone! read more

I went into the store to just drop off the things ready to go and when I went to go get the second box, a female employee immediately locked the door on purpose and would not even acknowledge the knocking on the door telling her that I knew she locked my things inside on purpose, not even sparing a second. She came back with a feigned story of: "following store policy" but really was personally trying to mess with me- like with all these locals - probably trying to hit on me and gain something personal from being negative in a deceptive manner. Like all the other times, I didn't like it and I know she wanted to make my day bad on purpose. You could hear it as she tried to escalate and ask permissions on common sense things - over physically not being in the store to finish the transaction. (This is a basic type of stupidity common amongst these locals with me personally, seems so.) She said she would have to ask a manager, but just to bring my stuff back to me not even process this shipment that would have already been done by now. Their negativity got the better of the situation like it always does - thinking anything good will ever come out of treating better people worse than you treat yourself. Seems no day can I get normal things done without some hobgoblin thinking it's funny to pull my hair, trip me up, etc.....Fuck those kinds of people!!!!! read more

The employee I spoke to, Shirley, gave me a quote for printing then called me back to up the price by $300. She said the job was already completed and that she misunderstood my request and that's why she had given me a wrong quote. The fact that she "misunderstood" but waited until the job was done to up charge me is why this place deserves 0 stars. Terrible service. read more

I'm going to have to give one star because the container where packages are dropped off where overly stuffed so stuffed it was open making it easy for anyone to come and snatch anything out , and it must be exactly what happened with the phone I shipped out and didn't arrive to Apple the workers need to be more attentive of what's going on in the store keeping up with the packages coming in. read more

Sureshni was awesome. She helped pick the correct size box and proper packaging to protect my item. She was very helpful and friendly. There was another woman there as well who might have been the manager who also was very helpful. While I was waiting for my package I was asked by 2 different people if I had been helped. Pretty rare these days. It's very refreshing to have someone provide excellent service. read more

Great store. They take long to help but are very friendly and there is a lot of staff at all times. They have pack services. Full service printing signs and graphics faxing amd tons of office supplies internet and more I'm sure. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Mountain View, California

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FedEx offers the best service in the Bay Area! Incredibly fast, efficient, and the team was extremely helpful throughout the entire process. They went above and beyond to ensure everything was handled perfectly. Highly recommend! read more

Angel was a fantastic help. 10/10. Very nice girl who knew what she was doing and dealt with multiple large packages being delivered to multiple locations like a professional. read more

Never thought I'd leave a FedEx in tears but here I am. I just wanted to drop off 4 packages that are already paid for a labeled but it turned into a whole scene. Employee Kit-Shing was extremely unprofessional, harsh, and rude. He seemed stressed upon arrival but that is not an excuse to take it out on customers. He was upset that I put the boxes in a wrong order on the counter and YELLED at me, saying that I am "incompetent" and "out of touch". I was absolutely shocked because I didn't say a word to him besides "Hello, I'd like to stop these off please". Please, don't take your anger out on other people. read more

Went in a day ago and the services was pretty good. They offered to package my items for me since I already had a pre pod shipping label. Yes, you can do it yourself but time is precious and I wanted in and out so I opt into the service and paid a decent price for a gaming system with extras to be package properly and then shipped off. Will be back to this location in the future. read more

To be fair, I think the shipping was fast. That being said, the employee was very rude. He basically saying that I did a bad job at packing. I tried to explain that the box was a FedEx box that is given by my company to return an equipment. Apparently someone in my company sealed that box prematurely and I had to tear some corners in order to put my box in. Fedex could have provided better instruction to that person in my company so he/she won't prematurely seal my box, right? No, instead I have to face being mocked by their employee. And come on, the employee could have just helped seal my box and shut up. Instead of spending 5 minutes mocking me passive aggressively "use common sense, do you think this is a good condition for shipping? Next time ask us to pack your stuff!" When I have clearly asked him help to seal my box! I literally asked his help. I tried to deflect his comments at first by trying to acknowledge his comments, but he kept pushing. I think the fact that he kept pushing put me on edge and led me to this Yelp review. Please, if you really want to help others, show them how without mocking them!!! If only my company gave me option for another shipping company I would have chosen another . read more

Super-helpful staff that are also super-quick. Have sent multiple packages here over the years, it's been a breeze.

Extremely disappointed in @FedEx customer service. I came in to the center to inquire about shipping a parcel for my company and unexpectedly experienced a very unpleasant exchange with a customer service agent, Claudia. She was condensing, unhelpful and appeared to be bothered with my inquires on shipping processes. @FexEx, your customer service needs serous work. read more

Passport Photos $16.31 with tax. It's a deal! Haven't found cheaper anywhere else. Photo was perfect. They have a pulldown white backdrop to stand in front. read more

Used to have amazing customer support. I'm a teacher, trying to make copies because our machine is down. Making THOUSANDS of copies and spending hundreds of dollars. The machines kept logging me out mid copy and eating up my money. At first, staff was helpful. Making the copies that weren't made for me. Finally, after the fourth Or fifth time, I asked them to just make the damn copies for me. They were incredibly unhelpful making me put in a full order and asking me when I needed them by (right now). I eventually gave up and will find somewhere else to finish my copies. Too bad. I have repeatedly gone there for my copies, despite prices being higher, because of their customer service. The old management isn't there anymore. It shows. read more

Absolutely useless, don't bother going in, they can't help you. I wanted to ship some artwork and fedex has the perfect box for it on line. I went to this store and asked and they took a lot of time and looked to see if they had that box, if they did, they couldn't find it. When I asked if they could check with another store they said I could call all of the other stores. I tried a couple but just got automated phone bots. Fuck that. Never again. read more

Great customer service as always! It's 7:33 pm, they don't close until 8 pm. I called to ask a quick question & they picked up & hung up the phone without saying a word. I called again (...hoping it was a mistake) & the same thing happened. They obviously love their customers, love their jobs & want to be helpful & welcome my money & my business! .....(as they used to say in the 90s) NOT!!!!! read more

Stopped by to print a shipping label and mail a package on Tuesday after work. There was almost no wait, and Enya, the staff member that helped me, was efficient and courteous. She answered all of my questions and got me out quickly. Really happy with this Fedex location and their staff! read more

I rarely, if ever, have to use FedEx, but what a great experience this was! I came here yesterday afternoon, and needed to overnight a letter out of state. The clerk was great, very helpful, answered all my questions. Upon first entering the store, I was immediately approached by another clerk asking if I needed help. Very pro-active. The price I paid was very fair for the service, and I was notified today my letter was received as expected! What more could I ask for? Great job! I would use their services again, very reliable! read more

THE WORST! I hate FedEx with a passion and this seals the deal once again. Had to have a package sent to a shipping center to hold so I could pick it up. It's a toy addressed to my one year old, so guess what? They "can't release" it unless she signs for it. And oh she can't sign for it because she is not an adult. Nowhere does the website say this all is needed for pickup of course. I even have my daughter's birth certificate, know the tracking number and can point out the package on the shelf. But they can't give me the package. This is one of many reasons their company is failing and it's no surprise. YOU SUCK FEDEX NOW AND FOREVER. read more

If I could give negative (-) negative 5 star I would I knew I should hav gone to the location in Sunnyvale. The one in Mountain is always a terrible & expensive.... most staff is nice. But the one that greeted me told me right off that I need to add more packing (cost of $15 including taxes). I packed it with the same packing item came with. I stuck around and watched employees repack my stuff. Guess that's why it cost $15 dollars to add more (paper) filler. I guess I need to break down and buy a printer so I never have to deal with this again. read more

Worst customer service from top to bottom. If you can avoid this location please do it will save you a lot of time.

I wanted to leave a positive review for Rex and Rochelle. I did have some issues with my print job for work, but they took responsibility and made things right. Thanks, you two. Rex was also impressively positive in the face of dealing with many customers. I do recommend that print jobs don't get over packaged so that they can be easily reviewed in the store. If I had left without checking the order I would have been bummed at having to come back for a reprint. The packaging also used a lot of tape, not just plastic bags, which ended up getting stuck to one of the prints and ripping it up. Just my two cents. read more

Rude and dismissive customer service. Basically they make you feel like you're inconveniencing them by asking for service. I'd go elsewhere if you have an opportunity. read more

Convenient location but poor service; the lady at the counter refused to scan and take my package and insist that I used the self service kiosks. read more

Summary: nice and big fedex location. I just had a drop off and they made it easy for me.

I walked in 20 minutes before closing and needed a lot of help to print a project. Daniel was very kind and stayed 15 minutes after closing to help me get my project printed for a deadline. Couldn't have done it without Daniel!! read more

In October 2022, we went to Fedex to renew our passport because it was part of their service that was offered. The Fedex website says "Traveling soon? Apply or renew your passport with our expedited services." The lady was very rude and did not want to help us. I stormed out of the store pretty upset because she seemed as if she didn't want to even explain to us the process. Isn't this a service you offer? Can you help us and provide us with answers? As my husband and I were in the car, we both discussed what happened, but we still needed to renew our passport. I decided to stay in the car while my husband works on his passport. It sure was not an expedited service as he was in the FedEx store for about an hour and a half. And now, we received Victor's old passport in the mail and the request was not processed. We then follow up to see what is the hold up on the passport status. We do more research and talk to many representatives through the passport services. We found the government website says "If you use UPS, FedEx, DHL, or another company to send your application, the application will be returned to you." Now, it is March 2023, we have lost $385.27 and have no passport. Worst service ever!! read more

This could have easily become a nightmare. I needed to make some copies for my accountant. I'm sure she will never ever again ask me to take of this. I jammed up the copier and then to make things worse, I lost my credit card. After emptying all the contents of my purse and couldn't find it, one of the nice ladies came over to help with my copies and then search for my card. She asked where was the last place I saw it, then judged the card trajectory and found it wedged in another copy machine! Wasn't that brilliant? I left with my copies and credit card. Perfect. read more

Excellent! Shirley was a rockstar and helped me place a last minute order-very professional and kind. Will definitely return! (Thank you Shirley!) read more

You know, it's so interesting when you're able to directly compare two pretty much directly compare two pretty much direct competitors in an industry, in this case, the retail package shipping business. Yep, it's UPS versus the Post Office, versus Fedex. Then, when you drill down for specific services, in my case, prepaid return shipments, it gets even more clear. BY FAR Fedex is a big loser. Typically, when I go into any of several UPS locations near my home in Mountain View, I'm in and out in less than four minutes. With Fedex, it's ALWAYS AT LEAST 20 minutes. Either: 1: I'm in the wrong line (not an issue at UPS) 2. the employees act like they've all been smoking dope, 3: there is a "software issue," or 4: there is some other "glitch" that makes the entire experience a complete downer. Fie on you Fedex. Kudo's to you UPS. Here is a very clear example of two companies who do things differently, and one is the VERY CLEAR WINNER. Special note to Apple Computer: Please, change your return shipment contract to UPS. Fedex is clueless. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Mountain View, California