Tracking Says tried to deliver my package but that is a bold lie I have been waiting all morning…read moreand no one has came. Now I have to drive 1hr to pick it up or wait until Monday and hope the lazy driver actually does his job and delivers my package that was supposed to be two day delivery. FedEx has not been reliable in the past and is still not. Use UPS or USPS if you want your package delivered.

The FedEx driver apparently felt letting this package fall from the tailgate to the middle of my…read moredriveway was acceptable. Wow!

Came in looking for an item for work. I knew exactly what I was coming in for, I just didn't know…read morewhere to look for it. On that note, why is it that all Staples have the musty smell? I came in and wandered around for a few minutes. Went up and down a few aisles before I, by myself, spotted the area I needed to be. No store employee asked if I needed any help finding anything. Granted, this isn't a big box store that sales everything, so the staffing numbers aren't as high as those places. However, it would have been nice to be pointed in the right direction without having to waste so much time. I did look over what they had on hand. Unfortunately, what I needed they did not have. I know I could go online to order, but I kind of needed it right then and there. But it is always and hit or miss type of store to visit.

I'm writing this review to warn others about a serious issue at this Staples location on Festival…read moreWay in Waldorf, MD. On Saturday, I shipped a UPS Express envelope containing a car key. The staff saw the contents, watched me seal the envelope, and processed the shipment. I paid roughly $80 for express service with a guaranteed Tuesday delivery. Days later, the tracking still shows "Label Created." UPS confirmed repeatedly that they never received the package from Staples. That means it was never scanned, never transferred, and never entered the UPS system. When I called the store, the manager was extremely rude, unhelpful, and dismissive. Instead of taking responsibility or even attempting to look into the issue, she told me to call UPS--despite the fact that Staples was the last place the package was seen. This is a serious failure in both customer service and package handling. I expected Staples to take accountability for a package they accepted and charged me to ship. Instead, I was met with hostility and zero support. I will not trust this location with any future shipments. In the meantime, I had to launch investigations on both ends which is still in progress, but I'm all in for the fight for justice. They should be mindful that most of the world is dealing with something. A little grace and compassion for others in all we do can go a long way.

Great staff and customer service. I enjoyed my experience in shipping to Guyana. Timely arrival…read moreand convenient being in the DMV area compared to driving to NY to ship. Highly recommend.

This company gets a 0. They are EXTORTIONISTS and SCAMMERS!! I first inquired about shipping rates…read morethrough email. I received a call back from who I believe is the owner or manager over the phone he asked me to send pictures which I did. i explained I need this transaction to be no more than $1000.00 and I was assured by him it wouldn't be more than $1500. I explained that if we needed to remove some items to keep the cost low we would be willing to do so. Knowing my budget was of great concern he explained once he had eyes on the items at the storage facility he would give a more accurate price quote. He then told that There was a shipment going out in two days and he would like to have my items on that ship. My initial response was that is such short notice I don't think I can do that. His response was he would give me a 10% discount if I were to make that shipping date. I then agreed to have my items ready for pick up on that Sunday Sept. 14th (we were on the call that Friday evening Sept. 12th). I was able to scramble and arrange to have my items ready for this two day notice pickup. They came to pick up the items however the representative was not there to confirm the cost as I did not receive a call from him as he promised. He purposely was not there so he did not want to give me a price. If he had quoted me $2869 of course I would have said NO and went with a different company. He waited till they had my items in their possession. This is when all the foolishness took place. I received a call on Monday from the office stating that my invoice was ready and they had sent pictures of the items wrapped up on pallets. To my utter disbelief the invoice was $2869. I told the woman on the phone That is not what we spoke about on the phone, your rep. said it would be no more than $1500. She said no and that if I wanted I could pay the rest in two weeks. I told her I don't have that all I have is $1500 and she said she would take that payment. I didn't understand what was happening so I reluctantly agreed. This company is trying to extort me by holding the items and demanding more money than what was originally discussed. I was taken advantage of me they knew I had a budget but still tried to squeeze money out of me. They are current holding my items hostage at the shipping yard in Jamaica 10/8.

The customer service is an absolute joke…read more Friday, 27 Feb, at 2:10pm or so, I go in with a bunch of Amazon returns...some needing boxes and labels and others placed into a plastic bag. I had boxes, preprinted labels and tape. Because I had this mix and so many, I thought it would be easier for me and the staff to sort it all out and process myself at the self-serve kiosk. I start and I need a large bag. I asked the older lady, I think Diane, and she passed one to me. She then says to place the packages on the counter once I'm done. As I start I needed more space. I turn to place a checked-in package on the counter but there are people moving about and the staff were assisting customers. Because I didn't want to leave my items unattended, I placed them in the self-serve kiosk bin. I'm moving right along when Diane comes over and looks in the bin. She said I thought I told you to place these on the counter. Nasty like. I said excuse me!? I needed the space and I didn't want to leave them unattended on the counter. You can retrieve them from the bin when I leave. She proceeds to argue with me and say that's not what the bin is for. I looked at her like she was crazy and said ma'am, pls leave me alone so I can be done. She then says something about that bin is only used when they are busy. I said again, a little louder, ma'am go about your business and leave me alone. You can get the packages as soon as I'm done. The younger lady tries to intervene at this point and tells Diane to leave me be. I said yes, pls leave me alone. A customer walks in so Diane goes back to the counter. After she's finished with the customer, I hear her ask the time and then she says she has 7 mins left. I continue on and a minute later, as I'm trying to figure out which home printed label goes with which item, I hear someone say excuse me. I look over and it was Diane, asking me to move so she can get my packages out of the bin. I said ma'am, you can get them all when I'm done. She said no, you're going to move. At this point I'm heated, I said you need to back up (cause she's right up on me). You would want to back up. The younger lady again tried to intervene and tells Diane to leave me alone and let me finish. It's fine. Diane said no, she's not leaving the packages for the next shift. The younger lady then says to leave me alone cause I'm causing a fuss. I said I'm causing a problem!? Are you kidding me! She quickly backtracks and says that both of us are. I'm being harassed and attempted intimidation at the self-serve kiosk and I'm causing a problem. At this point I stopped talking and didn't budge from my spot. Diane goes back to the counter, talking all the way and younger lady is agreeing with her. I finish and proceed to leave and the younger lady gives me a condescending have a nice day. I don't reply. If this is UPS' idea of customer service, holy crap. Absolutely ridiculous.

Very disappointing experience on 2/8/2026 with an employee. Achielle, was extremely…read morepassive-aggressive, demonstrated poor customer service, and ultimately refused to assist with my return--telling me to "do it myself" while simultaneously pointing to the self-service kiosk. I visit this location frequently and have never experienced anything like this before (here or anywhere else for that matter). My one star review is not indicative of the store overall, but, moreso specific to the employee. Achielle's, behavior was grossly unprofessional and unacceptable.

Fast service and good customer service I was stranded on the side of the road and Keep it moving…read moregot me back up and running in no time

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I had a great experience using Castelano Delivery for my companies 2-day event. Daeron had amazing…read morecommunication and was pleasant to work with. We would definitely use again. Thanks a bunch!

I used this company to move some heavy items during a move. I found the company professional from…read morestart to end. The owner Daeron was patient, knowledgeable and kind during the initial scheduling phase. Upon his arrival both him and his employee were very kind and professional with a smile on their face while hauling heavy pieces for me. I will definitely be using this company for all of my delivery needs in the future!