****Really bad customer service from 4 of the employees at this location; GLADYS, MIGUEL, some Other American Man nearly bald and a lady with dark burgundy hair . They worked there on a Tuesday. I understand with COVID going on but at least having some decent manners. My stepdads reaction on not knowing what to do because he is not English proficient they would of at least gave us some basic information and helped him out. I have been to the location on Topanga and they did and amazing job through customized service a while ago. I've decided to try this location just because it was a bit near me. *Vanowen location does Not pack your belongings if needed into the box. *They CHARGE for the box and tape, didn't offer to box it for us like in the Topanga location during COVID as well. *They tell you to box it outside because they need more customers to take in while your in the heat outside with stuff *You'll look dumb deciding which register to choose because they'll just stare at you and not offer to go with one or the other *Rude employees *Many customers complained at the vanowen location *Once you leave they'll talk bad about you in front of other customers * When you ask them for some information they'll tell it to you loud and rude like you should know already how fedex works, to non- English speaking customers. They knew my stepdad didn't know English well and. That's why I went with him to help him out, and knowing they had a Latina employee that didn't even help him out because apparently only 3 people can be at this location told him to get out because she need to take other customers in and we were holding them back. They obviously saw I was helping him and they were stress already of seeing us inside boxing the small bag. I can understand we didn't have a small bag boxed already and set but that's kinda their job to help out and offer or at least post outside the door or wall letting the customers know they don't offer many things. *I have never written a review but I had to write this one because I was immensely in shock with the customer service here on this Fedex site on Vanowen. * I am not saying they are racist nor I am saying they're tired but they offer a bad service like if they have to be there and they have to help you out with fake and sarcastic manners. No genuine or nice real help and input from them, zero. read more

This place is a joke I don't know how they stay in business. They go out of their way not to help you. FedEx is not getting my business anymore. read more

If I could I would give them 0 stars. I was issued a replacement phone from Verizon and was supposed to receive it the very next day. The next day I get a phone call from a manager saying it was a mistake in putting a proper address on the end of my phone carrier, he reads it back to me and it was the correct address. Then he says they didn't put the apt number and I told him it's a house. He apologized and said he'll send it out for a redelivery the same day. Long story short it's been 3 days I still didn't receive my replacement phone and now I was told they sent it back to a shipper. Way to go FedEx!!!!! read more

Horrible service from all the staff. What is this lol I don't even get this type of service from USPS and that's low! Had no idea what her name was but again "have a good day bitch" and you still have to work on that attitude! ;) lol bye read more

The service is pretty quick especially when there's no lines. I have print a lot as a daycare teacher. They really help the process run smooth. The clerk made sure he charged me less for any thing that could be printed in black and white. read more

Customer service was Superb shout to Eddie and the other guy this morning for assisting on getting my package express back to the location! When they received the package back they called me like they said they would! It got pretty busy and they were awesome to all customers Thanks guys! read more

To the older lady with glasses and shorter hair, take your bad attitude home if you don't feel like "working".

Austin was so kind and patient with my friend and I when we forgot an ID and had to rush home and back right before close. You made our night, thank you!! read more

Called customer service this morning to have my package held at this facility. I arrive later in the afternoon to retrieve my package. It's almost comical how unhelpful the employee (Anita, I thinks as her name) was. I show her the tracking number, gives me misinformation, I ask her to correct it, she said she can't. I ask her to please help me how to sort this and replies with "I can't help you, it's your issue. You need to call customer service". This is after she tells me that when I call customer service they can't see the notes from the call on their end. Such a disappointment with customer service at this facility. read more

They tried to prevent me from picking up my macbook even though they said to come pick it up. Now they someone named "D Hubbart" just picked up my new iPhone. I have not idea who the heck "D Hubbart" is. Also, my shipping home city mysteriously changed to Canoga Park (the location of the Fedex). The workers here are very rude as well. I spent almost an 1 hour trying to pick up my own package! This place needs a major investigation. read more

I SHIP WITH FEDEX FOR OVER 10 YEARS, after i sold an item on eBay, the buyer received the items on Jun 14 all Broken, tracking #274109508300 i pay to the buyer so i can get t it back from FedEx, i call FedEx and opened a claim with the help of FedEx representative which hardly spoken English, so after 30 days they denied my claim, i call customer service and spoke with RUDE LADY NAME "ARIEL" she starts to argue with me and said now you need to provide the photos from the box, so i contact the buyer in New York and she said she threw the box away. so again they denied the appeal, I lost $500 on my items and $95 shipping, I'm very disappointed about my loss and i don't know how to recover $600 after this, read more

I went in to pick up a delayed package. Long story short, the lady I spoke to was not even a fair listener. She did not even allow me to explain the situation. She just kept talking like a machine. I asked if I could talk to the manager; she did not allow me to talk either. I showed her emails from fedex confirming my points but she said these are "automatic messages" meaning that the fedex emails are worthless and I have to believe her. I just left because it did not worth my nerves. In addition to all mentioned above, I would give their rudeness 7 on 1-10 scale. read more

The girl working the front counter doesn't know how to wear her mask properly, while Covid cases are spiking this holiday season. Half of the time it's under her nose, and she has to constantly be lifting it so it doesn't go below her mouth. This tiny office is all indoors so it's terrifying that someone would be so careless. I had one look at her and turned and left to find a safer location. read more

This location is trash.. drivers lie about bringing package to door. THEY DONT AND the office people are trash too and don't help. Takes two seconds to deliver the DAMN package. This is the second time..idiots! read more

I came to ship a large item I had bought online and needed to return. I was so frustrated as it was a heavy box and I was alone with my sister and we had to carry it inside. Out of nowhere, an extraordinary Fedex employee named Anthony rushed over and carried our box inside. It made my day, we didn't even ask him to! Thank you Anthony! read more

Whenever I have to use FedEx I always come to this location because it's so convenient for me and never busy. Everyone has always been really friendly. But today I encountered the WORST POSSIBLE customer service by their employee Gladys. She came off really rude, told me I needed to purchase tape because she can't tape of my figs packages (even though I've never had no issues having them do it here before). Thanks to her I drove all the way to the Tampa FedEx location. Won't be coming here again! read more

Today, Friday, I had the worst experience at this location. I came into this facility in great spirits to return a laptop with my kid. I was greeted by a lovely Hispanic women, who then asked a man name "Quinn Anderson" for help regarding the boxes. Quinn Anderson told me that I needed to get a box. He pointed across the floor and directed me over as he remained behind the counter. He proceeded to raise his voice at me I escalating tones telling me "not there,...there"-very loud and rudely. In between making grunt sounds,sucking his teeth and pointing loosely, mid-air as if he was telling a dog to go fetch! I asked to please to be more considerate of his direction because he was being very in tones and aggressive towards me as if I was child, or a huge joke in the moment. He then proceeded to yell across the floor "YOU NEED TO READ, we are a self service center and I'm not required to come over there and help you". He lastly very nastily belittled me and disrespect me beyond words. He is working in an affluent neighborhood where we do not have this type of lack of decent happens often in our local businesses...If this is the type of customer service you provide, you can keep your business. He doesn't belong in this neighborhood, doesn't deserve it. The company needs to review footage...everything I said in detail could be seen on camera! You wouldn't even need to hear it! read more

Horrible horrible horrible customer service! They are not responsible for anything. Every employee is just a robot no brain or common sense. They lost my pkg 2x and continuously give false info. They do not communicate among each other. Will be closing my business account and go with UPS instead. read more

So recently I got a paper from fedex saying that they'll make a second attempt to drop off my package. The second attempt was never made. I went to the fedex store and they told me they returned it back to the sender. what type of BS is that . This is why I prefer UPS cause they actually do their jobs right. Like dam read more

OK all you naysayers, though this Review isn't for you. Yes, the parking is tight, and there may be technical and/or system failures due to FedEx itself. However in the many years I've been sending packages from this location, I have never encountered anything but total Professionalism from the Staff here..each and every one! They keep their composure when impatient jerks are grunting and groaning in line, after they waited until the last minute to mail their packages, and expect everyone to be in their hurry. I value the entire Crew, and say Thank you for an Excellent Job Well Done! read more

I have to give thumbs up to this location. Particularly to the employee that helped me. I came in when they opened and wanted to mail a, somewhat large, box. Problem is, I was reusing this box from a previous delivery and it showed some signs of wear, significant wear in some areas. The employee helping me (wish I knew her name to give her credit) looked at it and said they could not accept this box because of the damage. At this point I was expecting her to make me buy a box and/or come back. What she did impressed me and I haven't seen this type of service before. Instead she says, I am about to throw out a box that you could use, let me go get it. She returns with generic box that was about to be recycled. She opens up my original box with a cutting knife, unpackaged the content, moves it over to the new box, tells me that I will need packaging peanuts, add them to the box, seals it up, moves my label over to the new box and says thanks for coming. Wait? What just happened? Did you just completely help me redo my packaging, not tell me to return, not tell me to buy anything and tell me to have a great day? I loved the experience. For once (with any retail store), my expectations were completely wrong and good service and genuine interest in making the customer happy still exists. I wish I knew her name, but can certainly describe her. Middle aged woman, maybe in her late 50's about 5'6, Caucasian. Because of her, I will always check Fedex first as primary shipping company. Way to go! read more

Well this was a fun one. Fedex hasn't let me down more than a couple of times in a decade. But this facility always tends to let me down when there has been a problem. We had an urgent package for a client that was supposed to be sent 2nd day from the East Coast. Unfortunately the sender shipped it 3rd Day. On Day #2 fedex held the package at this facility and on day #3 they didn't load it on the truck. I called that morning and was told it was loaded on the truck. Then at 3:30 I called again and was told no it wasn't loaded because of "mudslides". Yes, we had a terrible storm here that ended 4 DAYS AGO! It is now sunny and people are wearing tank tops. My boss headed to the location to pickup the package and whoops, it's not there!! That's right, it's on some truck where the driver didn't bother to scan the package this morning or at any point today!! Not only do we not have our package for our meeting tomorrow morning, but now we don't know where it is. Way to drop the ball, Fedex! One more note, the guy who answered the phone the second time I called couldn't enter the tracking number properly into the system 4 TIMES! I finally hung up the phone on him and called back. read more

This place does not even deserve one star, in fairness terrible customer service provided upon interaction with male employee. Please manager of store, please inservice employees on proper customer service read more

I have never, ever experienced such terrible customer service. This place is the worst. What a disaster. A package was supposed to be delivered to me yesterday. I thought there might be a problem because there is no way to get into my apartment unless someone lets you in. I saw no attempted delivery sticker on the door so I sat down to wait on the front step for the delivery. After waiting in the cold forty minutes, I talked to the main fedex number and they said they had attempted to deliver it already but they couldn't get in. Fair enough. But why didn't they leave the sticker, so I didn't waste my time waiting? Over the phone we arranged to have it delivered by 10:30 this morning and they would call me and I would let them in. At 10:10 I called them to tell them I had to leave for school (it's finals or I would've waited). They said the delivery truck had left very late and probably wouldn't make it, to call back to make arrangements if it didn't show up. It did not show up. I called them back on my way to school at 10:40. I asked to speak to a manager and they said they had the manager of my local branch on hold for me and they disconnected. I waited in hold four minutes before a girl answered the phone, "Hello?" "Hi, are you a manager?" I asked. "No." And there was silence. "Can I speak to one?" She asked for my tracking number then said, "It's on the truck for delivery right now. Did you want anything else?" "Yes, I'd like to speak to a manager." She huffed about it then left to get a manager. She came back on the phone to say, "All the managers are here, but there was late freight so they're all going through that right now. I can put you on hold for one of them if you'd like." Really? "All the managers are here," but they can't be bothered to answer a customers call? I saw no recourse so I agreed. And I stayed on hold through my journey to school. After 40 minutes, I hung up. Still don't know how I'm going to get my package but since my fiancé was the one who ordered it in the first place, it's his problem now. I am 100% done with the Canoga Park FedEx. read more

Terrible service. Driver didnt even try to deliver. Called them to see if i can pick up and answer was no. Absolutely unhelpful.

Really?? I have to BUY tape????!!! Ugh! UPS is sooooo much better. 2 stars for being convenient and at least the girl at the counter was nice considering how bitchy I was about the tape situation! Lame!! Make sure everything is taped and ready to go in you're going to use FedEx or just go to UPS or the post office to make your life easy!! read more

lazy ass fedex location. they claimed they tried to delivered my item 2 times already. friday and monday. check my ring door bell camera. no one never showed up neither day at my door. lazy asses. someone just called me about a hour ago and said it would be the third attempt today to deliver. i said sir it never was a first or second. and he had no item y'all company deliver to amazon lockers. train them or hire someone who does the job correctly ! read more

This 5* review is for the backroom phone employee, Evelyn, who tracked down my missing package and the driver that hadn't delivered it by the 10:30 a.m. guarantee. She promised to take care of it, and she did. When she said she would investigate and call back with an update, she did. Between her calls and texts to the driver and me, she spent a lot of time solving a single customer's problem: mine. This woman is the epitome of customer service! My call to the horrific 800-GoFedex customer service in some overseas phone room was a very bad start, but Evelyn more than made up for it. Thank you, Evelyn, for your awesome customer service and positive attitude throughout the day!!! read more

Miguel offered me excellent customer service. He is always very friendly, professional, polite, and patient. He cares about his customers and ALWAYS GOES THE EXTRA MILE! THANK YOU!! read more

For my business, I visit this place 2-3 times a week. I know the staff well and they know me. Very helpful and knowledgeable staff. Although if you come here during a busy time, the wait could be long as they take the time to work with each person and their shipment to make sure it's correct. This facility is very convenient and can handle any type of service FedEx offers. The ONLY negative: The parking lot has one entrance and one exit. At the end of the day, 4:00ish, they shut the exit so that all the returning FedEx trucks can enter thru there into the building. This now means that the already compact entrance is now and exit also! Of course, their end of the day coincides with your urgency to get packages out before they close, so this parking lot now becomes a nightmare. If you see it really crazy here, just go around the block (easier said than done) and when you come back the situation will have changed. Otherwise it's a quick in a out if you've already prepaid for your shipping. read more

They are helpful but with attitude, I go to this location only if I really need to, like I said they help you but with the attitude. Nothing special about this place, small front desk, no system to help customers, they help whoever they feel it was the first there. Not a true first come first serve, maybe because I'm always there around six and that's they're rush time. Who knows.... But if you interact with customer you shouldn't let your stress at work change your attitude towards customers. I can't say I won't go there anymore, because I will, not because I like their service, it because I need their service read more

The delivery guys just put can not deliver instead of walking the package next door ! Terrible location

These guys are Great always time for my printing needs , very reliable never had a problem with them , always a good attitude no matter what I need printed. 5 STARS they deserve SIX read more

Two stars for good service when I'm inside mailing or receiving a package. Minus three stars for their drivers who speed down my street, stop in the middle of street and block it, and generally show a disregard for people living next to there warehouse. read more

The staff here is really helpful and nice. The only problem with the place is that there is very little signage when pulling in. You can miss it when driving by if you are looking for a big FedEx logo. read more

We had a next day air package that went to Oakland by accident from SoCal. When I called the main line I got transferred to the local terminal that services my area. Miguel answered and sincerely apologized for the delay. I expressed to him that this was an important shipment and had pay checks for my husbands employees. He told me he would put priority on it and give me a call if any movement happened. He then followed up with a call late on Saturday to let me know no movement on it today but promised it would be here Monday by 10:30. I was floored by his customer service and follow through, not to mention his heart felt apology. Well done Miguel ! You don't find that very often in today's climate. To top it all off we got the shipment on Sunday before noon. I'm positive this was due to Miguel's attention to my package. FedEx really turned a bad situation around and provided world class customer service. Thank you Miguel!! Best customer service from Fed Ex I've ever experienced. read more

Terrible customer service. Deliver driver made no attempt to actually drop off the package and their customer service representatives made no attempt to fix the situation that should have been routine. read more

Awful Service and Communication with FedEx. My very Important Package that should have been Delivered at 10:30am was not Delivered and I had people waiting for it. I've been having a difficult time getting someone to call me back. I've called Multiple Times! It's now 4pm. They finally have told me that it won't be Delivered until after 6pm. So I have to Drive to their Shipping Center to get My Package! Horrible Experience with FedEx in Canoga Park, Ca. read more

we where expecting a package on thursday , we called the automated system on friday we never received the package . we went to the canoga location on saturday to try to located our package. (which we paid extra to have expedited shipping) we found out our package was in inspection because it got marked that it was coming from isreal but really it was coming from chicago . we asked to talk to the supervisor to get it released from inspection and his response was that he was busy and not willing to help on a package we paid extra to get her faster and was mistakenly put into inspection on their end. terrible customer service. terrible shipping coming. i want a refund, on the extra 30 dollars i paid for expedited shipping read more

I ordered a package, which was coming from Honolulu. Fed Ex obtained this package a few days prior and tried to deliver it to me yesterday, but was unable to due to the fact that there was no one to sign for it. After the failed delivery, I received a text yesterday advising me that I would be receiving the package today no later than 10:30 a.m. The exact text to me states: "Signature req'd by someone at your address for package delivery 12/20 by 10:30A." The "by 10:30A" tells me that they will have it delivered on or BEFORE 10:30 a.m. I waited at my house until 11:15 a.m.. and still no sign of the delivery guy. I missed time from work to wait for this delivery. Unable to wait any longer, I left my house and contacted this office and spoke to a representative. I told the representative my situation, to which she replied that "due to weather" the package delivery will be delayed and now will be shipped by 1:30 p.m. I asked her what weather? It has been sunny and clear the last few days, including today. She again insults my intelligence and again tells me that due to weather, the delivery is delayed. I could not handle it anymore and had to hang up. I get it, it is the holidays and there are a lot of package deliveries. But please do not send me a text telling me that the package will be delivered by 10:30 a.m. If you know that you have a lot of packages to deliver, please take that into account before giving me a time of delivery. Then to top it off by having a representative insult my intelligence by telling me that weather made the delivery delayed is just ridiculous. Very unprofessional. They need to change their management, because something is not working right here. Good luck to anyone who uses this place. read more