Terrible Management and Terrible Customer Service.... A missing delivery package is a little frustrating, but when the shipping company ( in my case Verizon) says it was delivered, and they can prove it, well that really puts a consumer behind the eight ball. Here is my story with Fed Ex delivery, my package never arrived, but I'm having a hard time proving it. "I ordered iPhone 5s from Verizon.com and never received my package!." Since the order was overnight shipment and I didn't get any news, I fallow up with Verizon and that's when they told me, it was delivered yesterday( June17,2014) at 15:27, and I said no, it wasn't." I called Fed Ex and they had proof of the delivery that they emailed and faxed -- a signature from someone at our residence address. "It was signed by M. Hassa ,( not our first and last name...), and I'm like we didn't sign it!" The delivery signature doesn't look much like the name, and it didn't match my wife or my signature which I provided FedEx to try and resolve the matter. Still, FedEx denied the loss claim and the Verizon company was not responsible. Once I received the phone call and voice mail from Valerie Reynolds which said after following up with the driver ( Kerrie?!) he said there was a door tag on the door and he left it out there? WHAT the F***?? Now here is the questions; First, We didn't put any door tag to leave our shipment outside!? Second, How come you have a proof of delivery with the fake signature and name if your driver saying he dropped off our package outside the door? And Third, Our house is a gated house and it's closed when we are not home so you cannot even had the access to our front DOOR?! Long story short, it is obvious that the deliverer made some mistake and falsely provided information stating that I signed for the package.... ( and then said he left it outside the door?!) I can only guess that either the package was delivered to the wrong address, or, someone in my neighborhood ( with the neighborhood watch and quiet st.) saw the FedEx truck and pretended to be me.... "Any way after calling several times to Fed Ex and Verizon back and ford, the answer was if I wanted another phone, I was going to have to pay the full price for it and my phone line renewed for two years contract with Verizon." I tried to file the claim insurance and didn't get any resolve since they said, phone wasn't active and the insurance for the new device not showing in their system?!! I talked to FedEx, they say this type of problem is rare and they didn't believe and work with me to get this matter resolved. Please Advice! read more

Driver #204622 is an incompetent, immature douche!!! I was expecting a package to be delivered from Amazon on 2/11/14. I waited all day and nothing. I tracked it online and it says that an unsuccessful delivery attempt was made. I go downstairs and low and behold, a door tag was attached to the marquee listing residents of our complex. I call customer service, voice my displeasure and reschedule a delivery for the following day. A rep calls me later in the evening and tells me that the driver was unable to gain access to the building. Mind you, my doorbell never rang once. It's buzzing is enough to wake the whole floor. The following morning, 2/12/14, the same rep from the evening before calls to tell me to expect my package between 3-5pm. I wait and wait; it's now 5:30 and still nothing. I once again tracked it online only to read that a second unsuccessful delivery attempt was made. REALLY?!?! No door tag..no door bells ringing.. NOTHING!!! I once again call customer service to find out what's going on. At this point, I'm fed up and decide to pick the package up personally at the shipping center - such an inconvenience. I presume that the douche bag of a driver never even tried to deliver it a second time in retaliation of the complaint I filed the day before. Coincidentally enough, I received a package from UPS on this same day with no problems or delays. I wasted 2 days waiting because of his flagrant, unprofessional behavior. Employees like him needs to be retrained or not work at all. read more

I wish the fed ex drivers were as friendly like the employees here. I dropped off a package awhile ago and they helped me out. However I have been waiting for a package from fed ex and 2 days in a row they claim to have delivered it to my house with no one being home. Both days someone has been home however they don't get their lazy asses out and try to even knock. I heard the car pull up and as I was rushing to get my shoes on and head out he already had put the notice up of "no one home" and drove off? I called to complain that he didn't even knock or try to get in the gate or call out since my door is right there and open to hear them come!!! read more

If you are shipping a firearm, this is the only hub in the US that does not know how to look up firearm dealer corporate accounts approved for 2nd day shipping. Please avoid this place when shipping firearms, employees and management lack proper training in this field. read more

Horrible service. The heavy set lady that works on the counter is the rudest. not sure why companies tolerate such horrible service from their employees. Very unhelpful. Refused to lift a finger to help customer and yet no one was there, and there were five employees behind the counter. Fed-Ex you need to train your employees for better customer service read more

I found the customer service at this shipping center be pretty bad actually. The young lady was very rude sarcastic and not very helpful.

BE AWARE!!!! This location is known to steal packages. I had a delivery, scheduled December 2019, which the driver "claims" he/she attempted to deliver the package over 3 times with no success. First off, that is a complete lie my mother is here everyday at every minute and the driver never attempted to drop off the package. Secondly, I have cameras all throughout the premise, which clearly shows there was no attempt made. Mid December 2019 I get an email stating the package was taken to the Canoga Park station. When I showed up I was rudely told "you picked it up. I saw you" by an employee there named Kimberly. I had never picked up that package and to make matters worst she claimed I picked it up at a date and time I was at work (I have proof). Upset I called the merchant (Versace) and began an investigation claim. Versace could not help me because they state Fed-ex got a signature therefore I was lying. That whole process took over a month and a half and didn't get anywhere. I went back to Fed-ex in Canoga Park where I once again spoke to Kimberly who provided me a number to call and start a claim. She then proceeded to tell me "I checked the cameras and you are right it wasn't you. It was an Asian women. It has been happening a lot here. I have had several Chanel bags also get picked up by people". I asked her why they haven't taken action towards the employees that so call "check ID's" she stated "we are working on it". The conversation ended by advising me to go to the police station and file a report then calling and faxing to Fed-ex all the information. Well once again a month later (Feb 2020) no one at Fed-ex could provide me information for my claim via phone because it was "under investigation". I went back to Canoga Park Fed-ex for the last time and told Kimberly to have her district manager call me. Well, I got a call 3/13 at 11:57am by the "senior manager" (she did not leave her name on the voicemail) at that location advising me I needed to call Versace and have them disclose the package value to Fed-ex for a solution. Additionally, she advised she had taken actions against the employee who gave the package to that individual. I mean COME ON! it was obviously an insiders job. There is no coincidence. For an individual to walk in knowing my first and last name along with an ID all for that employee to hand over a package worth hundreds is ridiculous! That's not an error that's an insiders job! I did call Versace and they refused to re-open the case since it was not their fault the package was given to the wrong individual. I have left several messages to that "senior manager" and have never heard back. I called Fed-ex several times and they continue to tell me they can't do anything! So here I am paying hundreds of dollars on items someone else is enjoying because they refuse to help me even when they have solid proof it was a mistake on their end! The situation with Fed-ex is extremely upsetting and frustrating. I wouldn't wish it upon anyone. We all pay for products expecting to receive them and when someone else takes advantage and then refuses to help one can't help but to feel abused. read more

Received a message from Valarie at 7:51 am this morning saying my package will be available for pickup at the Canoga Park location as requested at 9 am. Then I got another message from Valarie at 8:52 am saying just kidding, it's going to the Agoura Location and to call with any questions. I have been calling the number she left me since 9 am, it's now 10:30 am. No one answers the phone. Even the 800 number for fed ex can't get this place to answer the phone. I have no clue where my package is. Online tracking still says it's going to be at Canoga for pick up. Agoura doesn't have it. Maybe if Valarie answers the phone I can figure out where my package is. THIS PLACE SUCKS read more

There was only one employee and a line of four including myself and I was at the end. It moved as fast as it could and when I talked to her, she was helpful and friendly. I wanted to pick up my package from there instead of waiting for it to be delivered. read more

I used this place once. It was fast and efficient. The staff was also friendly and help to seal my package. I would definitely go here again if I need to ship via FedEx. read more

I wish the post office employees were more like this people here, it's a very friendly and helpful staff.

Disgusting staff. That's what happens when it's a big corp. customer services declines. Go with another carrier.

I've always had good service here. Package drop off, I usually use ground shipping, is easy. When I have a package to pick up, that goes smoothly as well. read more

spent 20 minutes just trying to get a person on the phone...unreal...the automated recording was absolutely horrible...they were supposed to deliver my medication a week ago...never came...now they want me to go to the location and pick it up...a place that is in business to deliver things wants me to come pick it up from them because they didn't deliver it...now they just hung up on me... read more

Good FedEx office, I just got helped by an African American Lady she is awesome she helped me packing my package with a smile .. Loved it .. Thanks again.. read more

FedEx service is very bad I been waiting for some documents from D.C. And got a text that was put in the mail yesterday been calling them since 9am asking if I can get my package all they do is lip service and when you get mad they Hangup on you I am never going to use their service they very bad even there customer service team usps is much better service and cost way less read more

FedEx has had one of the worst customer service. I have been waiting on my package from Europe for almost a week and a half on Express Shipping. It is currently sitting in its cargo truck and they cannot unload it for me. I have received other packages this week from Europe with other services faster than this. I cannot express my disappointment in a mailing service. read more

Very bad experience. Poorly ran location of FedEx. Did not allow me and 2 other persons who was here to pick up our package. Made us wait more than 45 minutes and let other customers in front of us so that they can sell more packages to them and disregarded us. I arrived at 5:15 left at 5:56. The ticket said I could pick up at 8:30am-7pm. If this was not the case you need to let us know on the ticket and not waste our valuable time. The three employees at the desk didn't give us an explanation and were rude while still letting about 25 customers with packages infront of us. This is not fair to make us wait this long when we already waited our turn in line! I wrote this while waiting for my package... Would give 0 stars. Please look into this problem. thanks read more

This was the worst customer service i ever had in my life. a few month ago i tried to send a cellphone to my friend in turkey they took the phone and they didn't tell us that it's not legal and they are not going to accept the phone, after they returned the phone from turkey they charged us for holding the phone in storage and for send it back they charged us near to $400 and now they sent us $160 tax for the phone that they sent back. read more

Worst location ever! Their employees are incompetent! Too lazy to dial your number on the intercom so they can actually do their job and delivery your package to your house. Because of this you'll have to drive to their location to get you item. What's the purpose of a delivery service that doesn't deliver? Joke! The guy came to my house twice when I was actually home and decided to not dial my number on the intercom so I can buzz him in. Instead he just left the note on the front of my building. Thanks FED EX for the inconvenience read more

Great customer service!! Management knows what they are doing, this fedex delivers and picks up hundreds of packages every day and are doing an exellent job read more

I love FedEx I have had problems in the past just like most people do when you ship and receive a lot of packages. With over 1000 packages my company has sent and received via this Shipping center I have to say that i am actually surprised that the quality of their service. I sure some people get the dumb ass's that just don't care when they go in or call, and I have too but if you ask for another representative they will transfer you or get someone else to help. Really the only reason they are not getting 5 stars from me is because last year I had 3 packages that they kept claiming that they were unable to access my property. It's a total joke some of the drivers are lazy and don't care but most do I have never really been disappointed and my issues last year were resolved immediately with the exception of one package that I had to dive almost 40 miles to pick up because they refused to re-deliver. By the way I live in a large APT complex that is OPEN to the public so anyone can walk right through the lobby and get inside. So to me it was just a lazy driver. Over all I will continue to ship with FedEx. read more

Employees were very unhelpful to me when I tried to pick up a package for my husband. Just FYI, they won't let you pick something up for someone else, and even though I had all the information about the package, they wouldn't do it. I admit I was frustrated and angry, but they didn't suggest anything that might have helped. The dude behind the counter helped escalate the situation when he said. "I'll call the manager so she can restate everything I just said to you." Customer service for FedEx was also unhelpful. read more