It feels silly to review a FedEx Ship Center, but they tend to vary in service, so I suppose it's beneficial. For such a hub of shipping activity, this location is run well. I drop off packages for work now and then, and just recently had to visit quite a few times to ship boxes for Christmas. I always print out labels at home, so when I come in, I make sure an employee sees me and directs me where to drop my boxes. They scan them quickly after I leave, with is always a source of relief for me, and there never seems to be much of a line. Pleasant dealing with them. read more

Extremely disappointed with this FedEx Ship Center. My package was delivered to the WRONG address even though the correct address was clearly listed on the package. This shipment was extremely important, yet after multiple calls from both myself and my mother, we still cannot get proper follow-up or accountability from customer service. At this point, we have had to investigate and search for the package ourselves. We located the home where it appears to have been delivered, but the residents are not answering the door or responding to notes left behind. Customers should not have to play detective to recover packages that FedEx failed to deliver correctly. Mistakes happen, but the lack of communication, urgency, and accountability afterward has been unacceptable. We trusted FedEx with an important delivery and were left completely unsupported when things went wrong. read more

FedEx has gone to shit. I shipped numerous packages--insured--and they have not arrived. Shipping central is saying people signed for them and no one has. Shipping is saying packages are being returned to me as the original sender but they have not shown up.... Always a delayed shipping day or time. No way to claim on insurance because the packages are "still in transit". Absolute fuckin idiots. Tried calling the help center and spoke with someone in India who hung up on me when I asked him to track a second package. Never. Ever. Going to use FedEx again. Thieving losers. read more

I am extremely disappointed with FedEx's handling of an important package containing a wedding dress. The package was delivered to the wrong address by a third-party driver, and the delivery photo only showed a doormat, not the actual door or address. Despite multiple calls and tickets submitted, we still have no package or meaningful update. The lack of urgency, accountability, and customer service has been incredibly frustrating, especially considering the high cost of shipping. This experience has been unacceptable and very stressful. And still no dress!!!!!! read more

FedEx Ship Center - This is the box delivered at an address but not the one on the label - Shipping Centers Near Me - Crofton, Maryland

Sick of expected tomorrow.... everyday, I rearranged my schedule waiting for my order.

Trash Trash Trash Yall Need To Hire People That Actually Wanna Do Their Jobs And Deliver These Packages not push delivery dates back and send them back to senders like they not the issue.!!!!!!!!!!! read more

FedEx Crofton center has had my product on their truck out for delivery since this morning. They have changed my delivery time 3 times. Was no later than 2 pm, then 3:30, now they the tracking is stating 8 pm. I called customer service, and the rep. simply stated the 3:30 pm arrival, which had already passed. My guess is he is in another country, and didn't realize the time here. Then he hung up. NO HELP AT ALL. read more

ABSOLUTELY HORRIBLE SERVICE!!!!!!!!!!!!!!!!!!!! WARNING!!!!!!!!! I ordered a very necessary piece of equipment for my photography business and paid extra to have 2 day shipping. Fedex kept saying that the item arrived that Friday (the second day) to the Crofton location and that it was out for delivery.... its now been 5 days... EVERY DAY saying its out for delivery... I finally had to call Fedex headquarters because this location doesn't even have a phone number to directly call... When i spoke with headquarters they said that FedEx couldn't deliver my package to the Walgreens I selected (it was signature required and I couldn't take time off work to be home waiting). I LITERALLY JUST HAD A LAPTOP that was SIGNATURE REQUIRED from FEDEX delivered to that same walgreens on 2/13 of this same month. I now have to drive over an hour.... between the hours of 6pm and 8pm to pick up my package myself from the Crofton Fedex location.... even though for the past 5 days ALL of my alerts say that "Carlos has my package out for delivery before 8pm". I AM BEYOND FURIOUS that I had to put off photo shoots... waste my time driving over 2 hour round trip AND waste the extra money I paid to have 2 day shipping!!!! DO NOT USE THIS LOCATION!!!! DO NOT USE OR TRUST FEDEX!!!!! read more

I'm having the worst shipping experience ever. There doesn't seem to be anyone that is willing or able to assist in getting my shipment to its destination. It will be a long time, if I ever use this company again. read more

Awareness! Customer service! Train the people there! The place is lost! FedEx has really suffered! Package sitting somewhere for a week inspite of the website saying out for delivery by 8 PM on Monday, Tuesday, Wednesday, then on truck for delivery with driver (name). And how many times did they even attempt delivery in one week. ZERO! read more

Every time I come here, the same sweet and helpful gentleman, John, is always out here in the store working, and willing to help customers that come in. He is the reason I'm giving two stars. If I could count how many times I come here and an employee looks at you and then goes behind a door, that rate is probably like 95%. Not only is it bad customer service, but how do you leave your teammate hanging? read more

Not helpful at all don't have my shipping label but have it on my phone but they would not print it out ‍ A FEDEX SHIPPING LOCATION THAT DOES NOT PRINT OUT SHIPPING LABELS Ordered a part for my truck and they sent me the wrong part so they are paying for the return Thanks for nothing FedEx sucks this would not happen at a UPS location read more

The driver lied and said that he attempted to deliver my package on July 1 I stayed in the house all day waiting for this man and he never showed up but put in the system that he attempted to deliver my package read more

Facility is a fraud! They just lied and stated they attempted to deliver my package but MY APARTMENT was "closed for holiday". This literally makes no sense it's a residential building and I have been home all day. The package never even left their building. it was never marked as out for delivery. plus I paid for expedited shipment. This entire facility needs to be fired or trained properly read more

If I can give this company zero stars I would. The driver TYRONE lied that there was an attempt to deliver my overnight package at my residence. Not once but twice. Even attempted to send a blurry picture of NOTHING as evidence of delivery. Should be investigated and fired!! read more

The store says it's open, but there was no one there. I waited a solid 5 minutes before giving up.

I was expecting an important package, and this particular location put in their system they made attempts to deliver , and it was lies. I missed work to stay home for delivery, I put a note on the door so driver would know someone was home "knock loud", and they still claimed they attempted to deliver. Horrible customer service . Don't lie to your customers , the truth is alway's the best. read more

Fedex doesn't deserve a one star. I ordered palms for palm sunday. The driver refused to drop them off because the place was closed. What is the church knowings around during the week. Talk to customer service and they said oh.Yes the driver will leave them. That didn't happen either. So we had new palms for palm sunday. I don't like being lied to or have smoke blown up my ass. read more

My so called boxes being delivered fyi not the front of my house lol yet they said they couldn't retrieved them lmao carrier probably delivered it to his own house. Please avoid this fedex , buncha thiefs carriers. 3 times that shipment have left that place all have been stolen one i caught in camera. The manager from there wouldnt even want to speak to the person i had done the claim for it. Next time ill go over with a cop and wait for the carrier. I know who it is too. read more

FedEx Ship Center - My so called boxes being delivered fyi not the front of my house lol - Shipping Centers Near Me - Crofton, Maryland

The drivers from this location continuously claims to "made an attempt to deliver" and created an exception for the package. They claim the business is closed or they couldn't reach the contact or the address is incorrect. Well, I know the incorrect address is a lie, because they deliver to the exact same address the next day. The "business is closed" is total BS because someone is there 24x7. read more

The customer service guarantees displayed at the shipping locations and on-line need to be upheld. Wife flies to Florida on 1/22, forgets meds, me ship meds on 1/22 (paid over $200 for next day service), wife DOES NOT get package until 1/24 in the PM. I have called 6x and filed complaints online and the only response I received was that the case was CLOSED. If I had known that FedEx DOES NOT keep their guarantees, I WOULD HAVE USED UPS.... read more

I have been sitting in the house all day why lie and say you tried to deliver my package and then you didn't. You didn't even try ringing the bell and then you take a picture from the truck. read more

This office really needs to revamp their front line staff. The two young ladies that worked the desk and have worked here for some time, need professional development, and customer service training. They seem to be irritated with their jobs and providing service. They are seniors that come in and they tend to give people difficult time. read more

A driver from this depot scanned my package as delivered and left in the locker. Except when I went to the locker no package was there,and went to my property management and reviewed the video only to find the package was never taken off of the truck. The driver scanned it as delivered and kept the package. The depot said the package was not on the truck upon return which means he scanned it and stole my package. Hold they enjoy the Christmas trees they stole. read more

Zero help, acts as if doing their job puts them out . Packages not delivered on time requiring customers to drive hours to the facility to pick them up with only excuses given. I've even had my pacmage's ON the delivery vehicle for delivery and get a notice that I requested a delivery exception (that I didn't) and my package was taken all the way back on one occasion and returned to sender on another. What told it off is the shitty attitudes of the employees at this facility. I knew from the moment I walked in I'd be getting no help based upon the clerks attitude. read more

Legit stolen packages do not trust your package from THIS CROFTON location. Lies upon lies being told to me stating my package was signed for by me but my cameras show no one ever pulled up to my door. Dogshit location and dogshit people. read more

First of all why the automated line won't transfer me to an associate is beyond me. I asked to speak to a representative and it said it could not transfer me, to have a good day, and hung up. Additionally I have never had an issue with packages being delivered without someone being home and now all of a sudden today there's an issue. My husband and I work for a living, we're not just wasting away at home waiting on packages. Why for this one package I need to be home does not make any sense to me. Seems to me like someone is just marking that as the problem when they don't wanna deliver their load. Fix your phone system and hold your drivers accountable for BS "undeliverable" packages. read more

FedEx Ship Center - A delay notice on my package from Crofton when they notified the sender it was undeliverable. - Shipping Centers Near Me - Crofton, Maryland

fedex said my office was vacant when it is not, they do not deliver my package, I called they told me a tracking number to go pick my package l, I get there they don't only have the package nor the tracking number they ve given me over the phone the cherry on top? The lady on costumer service had an attitude like I owe them the fact they screwed up. This FedEx needs to be audit , it is horrific read more

I was left the stand in line and looked at several time without a mask and then when the line gets long I'm asked to leave because I don't have a mask on his jhon 4137 read more

FedEx Ship Center - The rude man - Shipping Centers Near Me - Crofton, Maryland

I live in a high traffic area and I keep complaining about them leaving my packages at the edge of the porch. This makes it easier for people to steal them. But it seems the more I complain the more I get ignored. I guess they don't care about inconveniencing people. Because they know it will be replaced if stolen or they just don't care at all. read more

FedEx Ship Center - Shipping Centers Near Me - Crofton, Maryland

The delivery person lied about a delivery. I was absolutely home; EVERYONE is home now. Me, husband, kids...all virtually learning/working. UPS, Wal Mart and USPS all delivered to my home with no problem today. So to see the "Customer not available or business closed" notation on my tracking is an out and out lie. Not to mention, we have both Ring and Vivint cameras so we see exactly who does and doesn't come into our driveway/ front of home every day. It's a holiday weekend so now I have to drive 30 mins to pick-up my package, because I can't wait until Tuesday to get it. I wish I could choose which shipping couriers businesses used, because I would absolutely advise against FedEx. read more

Please don't go there. This place sucks. I recently ordered a gift for my boyfriend, but he wasn't home to sign for it. The package had my name and he's address, and as he tried to pick it up himself they wouldn't give it to him because my name was on it. When I called FedEx costumer service they told me that the name shouldn't matter long as his ID matches the address that the package was delivered to it's fine. Once I called FedEx again they told me that they would called them directly or to ask for a manager. The second time my boyfriend went he asked for the manager and she was acting like she didn't know how to do her job and I told her what the FedEx costumer service representative told me and she still couldn't helped me. So I asked her if FedEx it's lying and she had the nerves to say YES! from my understanding the representatives have more knowledge than the people working at this facility. Horrible experience. If you want to save yourself some time DONT GO THERE. Also while me and my boyfriend was on the phone I could also hear the associates arguing read more

Does not print!!!! Claims to offer full service but does not have computers to print.

Federal Express is a joke. They have repeatedly delivered packages to my house that were clearly addressed to either one of my neighbors down the street or across the city. Last year I couldn't get them to pick up a misdelivered package. The lady on the complaint desk was totally unhelpful. So, I drove the two miles or so to the correct address and delivered it myself. A few weeks ago, I got three misaddressed packages in one week on three separate days. This week I have gotten another three misaddressed packages left on my front porch on three separate days. I do not have this issue with Amazon or UPS. I wish I could give Fed Ex less than one star. read more

The CROFTON FedEx location has RUINED FedEx's good reputation. The delivery transit always moves smoothly till it gets to the CROFTON location. This is the second time in 6 months that I've waited for a package that claimed to be "out for delivery" just to get a notice at the end of the day stating that my delivery is delayed! Why??!! I never get text updates, like the website said I would. I checked the FedEx's website "status page" and my packages have been in the CROFTON warehouse for 7 hours untouched! I tried to "hold package", drive 40 min and pick it up my damn self but it doesn't recognize my "original delivery address" (??) and won't let me hold the package. And since today is a holiday, I have to wait till MONDAY to get what should've been delivered to my home on Friday. The CROFTON FedEx location is trash! I hate that my packages have to go through this facility to get to me, they are the worst. read more

FedEx Ship Center - Delivery notice - Shipping Centers Near Me - Crofton, Maryland

I have to give 5 stars for Mrs. Koger and the manager Mr. Carroll who went above and beyond to help me retrieve my package that contained dry ice. They worked with me and the driver for over an hour to locate my package! Mrs Koger was so kind, informative and just a pleasure to work with...next time you go ask to speak to Mrs Koger, you will not be disappointed. read more

This was by far one of the best customer service shipping experiences I have had. I had to overnight, and return overnight, a first for me. Ms. Koger patiently walked me through the process. I appreciate her kindness, and the ease of the experience. Thank you! read more

The driver delivered a package to an undeliverable address (sender got address wrong) and someone signed for it! Confidential paperwork including the title to my car. We followed up with management by physically driving there and was assured we would get a call back and of course we've received nothing. Terrible store locations! Do not use! read more

Fedex use to be the best you can get for shipping anything. Now they just don't care. I ordered brake parts on Monday and got a confirmed delivery by end of day on Thursday. The didn't and when I attempted to get an online status it showed the same delivery by end of day Thursday. I called customer service (that's another review by itself) after endless automated prompts I got a live rep who checked and found out the package hadn't reached the regional warehouse in Hagerstown, MD. Here's my issue if there were delays why didn't the system indicate delays. There has been bad weather so that would have been reasonable to state it. They never said there were delays even when talking to the rep she didn't say there were delays of any type. That's not good customer service, it's borderline intentional deceit. Their service has become poor over years where you can tell it's worst than the postal service or UPS. No wonder Amazon ditched them and created their own delivery read more

FedEx Ship Center - This is how FedEx leaves 2 40lb boxes on a covered porched but on the edge to get rained on - Shipping Centers Near Me - Crofton, Maryland

FedEx goes by the rules on delivery, whgich is fine, and they have great late hours and convenient pick up locations, so it always works for me. I watched an idiotic customer go nearly postal on a FedEx counter person in the Crofton, MD facility, and the employee did a masterful job of keeping his cool, even though the customer was an idiot who had no idea how or when it is approriate to complain. When the customer crudely and violently verbally assaulted the clerk, the clerk merely responded with "I love you too, sir". I have to say, they are nothing if not professional. When my turn came, the package was right there ready for me. read more