After dealing with unhelpful, unfriendly staff at the nearby post office, and being told my package was too large to mail, I came to this FedEx and was very satisfied with the service. The gentleman behind the counter came out to assist me getting the package out of my truck and into the store and was helpful with giving me the shipping options. Will avoid post office and just come here when possible! read more

USE FEDEX AT YOUR OWN RISK. My takeaway from my experience with FedEx is that FedEx is a poorly run company on the decline with outdated software and policy and procedures compared to the competition. You call and Uber they can tell you were that car is and when it will be to you. You order an item from Amazon and it is there, sometimes, by the end of the day. I get images of my mail for the USPS every day. At no point did anyone at FedEx have any idea (and they still don't) where my package was or is right now and to be honest, no one was particularly concerned about it despite the high stakes on my end. EXTREMELY poor communication. Read on if you want my full experience. I attempted to send a package via FedEx. My daughter needed her passport to get hired for her internship in Chicago. My daughter has to have her passport to complete her I-9 or she will lose her internship and we have a lease on an apt in Chicago for the summer. She is adopted from China, she does not have a US birth certificate. This is the only proof of citizenship we have. Her social security card cannot be used. I paid $60 for FedEx to have it there by 12:20 the next day. When it was showing the next morning on the tracking that it was still in Louisville (still showing in Louisville), I called and they said it was out for delivery in Chicago. When it was not there by 1:00, I called and they said that there was a delay, and it would be upgraded and driver would be made aware that it had to be delivered by 5:00. I was given a number for the priority ticket that had been submitted and was informed I would hear from FedEx with updates. I received none. When it was not there by 4:30, I called again. Still showing in Louisville. The FedEx employ, all at call centers outside of US, informed me it was still in Louisville. I asked to speak to a supervisor who also informed me it had not left Louisville. After several minutes, I was informed that it was at a warehouse. I drove to the warehouse with the intension of driving it the 10 hrs to Chicago the next day. Once at the FedEx warehouse, I was told it was on a truck to Indy (due to weather--we did not have bad weather), that it was still at the FedEx store on Hurstbourne where I originally submitted it, and then that it was at the warehouse. After an hour wait, they still had no idea where it was. I had to leave to go teach a night class. I returned at 9:00pm. No one had called me to let me know if they could or could not find it. I was told a supervisor would call me. I have not heard from any as of 10:00am today. I have started the claim process which looks like it will be a long painful one for me. It is impossible to get anyone on the phone who knows what is going on and when I went to a local FedEx store, they told me they could not help me, and I need to call the 1-800 call center. USE FEDEX AT YOUR OWN RISK. read more

They missed the delivery widow. I put a hold on the package in person. They did not put the hold on. Still waiting. read more

I have a new house and fed ex has delivered 4 of 5 of my packages to the wrong address because they have the Same street number and street name but one is Cove Place and the other is Road. The package is correctly marked and I have talked to them 4 times now. The 1st one I told them the address and they put a new label with the wrong address on it after I told them 3 to 4 times the address on the box was correct. They then told me after each error they put info in the system and had if fixed. I assume the only reason I got 1 correct was it was a substitute driver that day! Just a non effective flawed company! read more

I called multiple times yesterday. I placed the order with the understanding that UPS was to ship. Vendor's warehouse changed it to FedEx. Address is correct, store was open and busy. Lies from the drivers. Vendor has lost $700 sale. FedEx is useless. All they do is promise, they do NOT deliver. read more

FedEx Ship Center - Shipping Centers Near Me - Louisville, Kentucky

I've ordered a lot of deliveries and previously hadn't had many issues with FedEx -- just something minor every now and then. However, in the past couple months suddenly all deliveries are being dumped near the road where they can be stolen or damaged by weather. My driveway  is about a tenth of a mile long, and I could understand not delivering on a snowy day, but most days it's completely clear. The issue appears to be that FedEx can't be bothered to drive the last tenth of a mile and wants me to do that part of the job. Since I don't have time for missing "delivered" boxes and watching my phone or email like a hawk to run out and get a box before it's stolen, I'm simply discontinuing deliveries and will pick needed items up at a store when I'm out. I've let the vendors know that FedEx is why I stopped buying from them. read more

FedEx Ship Center - These were dropped near the road. Sometimes they're left under the mailbox right at the roadside. My house is over the hill in back. - Shipping Centers Near Me - Louisville, Kentucky

Was attempting to drop a Fed Ex package for business account. They don't accept these which is fine. What was not okay was the horribly rude and unprofessional attitudes of employees. Encountered two and both barely even spoke. No killing these two with kindness. Geez...if you hate the public that much find a new job! read more

FedEx Ship Center - Walgreens off Preston - Shipping Centers Near Me - Louisville, Kentucky

Dang it FedEx, I was really needing the parts that you show setting in Greenwood IN for the 2nd day. Your tracking app said delivery Friday and now it's going to be Tuesday. UPS delivered one needed bushing, the USPS delivered the tooling and you have left me hanging in a bad way. I will go out of my not to use FedEx in the future. read more

Emailed shipment would be here aug 11, then emailed it would be aug 5, now emailed and said it would not until August 10. They should not promise a date if they can not deliver. When I call about it , the tech talked in circle instead of truth, which I later found out one truck missed Connecting truck. Just tell me the truth. read more

expected delivery 1/11/, 1/12, 1/13 an 1/14 with tracking and emails saying on truck for delivery david or Dave your driver different excuses with promises of delivery next day never to happen spoken to associates and supervisors tonight after last call said delay due to weather, nit truss all road in area and around are clear my street and hurstborne ave Westport area are clear.. wont ever buy from a company that uses Fed x should of read review from BBB and google all say the same or really worst like they want to get the money from company and not due the part and get the packages to there customers... my problem is not they taking there sweet time delivering my four packages but that they say it's on the truck out for delivery so you wait for your packages to arrive and they don't ( concerns if your not home that someone will steal your package) just be honest and give an hon3st delivery date... going to write my congressman if the read the review they will gave a congressional hearing on Fed behavior... read more

Please be aware this Holiday Season. Fed Ex delivered a package to my home that was to suppose to be mines. The delivery was clearly in a different zip code. I called them to make them aware of this and they did not call me back. I waited 5 days until I decided to call the shipper. When I called the shipper they told me it was a back brace for someone who had broken their back. Fed ex was suppose to call me to come and pick up after talking to the sender who was from Oakland CA. After not hearing from them, I decided to deliver the brace myself. I could only think about someone with a broke back, in pain and Fed ex not having the decency to respond. We all make mistakes but when there is no care about the mistake that was made and that is not acceptable. Someone lingered longer in pain and agony because of the laziness of Fed ex. Fed ex is very careless. Two years ago around this time of year, Fed ex delivered my laptop to another place. It took much discussion for me to prove they never delivered to me. Thank God for the Ring Doorbell!. read more

Scam Alert! Beware of shipping through Fed Ex. Their tracking numbers have been hacked and thus bogus companies on Walmart are using the stolen tracking numbers to to get paid out. I ordered from Walmart, was given a (stolen) fedex tracking number, and was charged only I never got the item. FedEx has been hacked and scammers have stolen tracking number to get paid from your account. Fed Ex does not care after spending over an hour on phone with people who don't speak very good english and being hung up on. I guess I was lucky when they would just throw my package in my drive way to be stolen. Don't use Fed Ex they are in cahoots with crime read more

Can I give negative ratings? FedEx manager Ashley F. Finally admitted after a week of hours on the phone everyday they lost my $233 sneakers worth $450 but yet still refused to TAKE RESPONSIBILITY!! First they blamed me for not shipping w a signature (like I knew that was an option). Second they blamed adidas saying they have to file a claim I'm not able to. One thing I'll agree with... It is adidas fault for using such a crap delivery system. read more

Do NOT pay FedEx the extra money to deliver in a specified time frame. The completely ignore these instructions. FedEx is absolutely the worst shipping service available. They have lost packages by delivering to the wrong address, customer service is in central America and barely speaks English, and the drivers half-a**ed try to deliver packages. This company makes the USPS look like Chick-Filet in its performance. read more

I legit never write a review for anything but this was absolutely ridiculous. After a faked attempt to deliver my package today, I had to go up to this place to pick it up. I made it a point to be home because this was the final delivery before it was sent back and also the weekend so I wanted my package instead of waiting a few more days because I paid for 2 day shipping. After getting there at 4:30 the lady working told me that the driver wasn't there and wouldn't be there for 2 more hours. So I asked why they said they tried to deliver it when they didn't and she immediately got an attitude out of nowhere with me and threatened to not do her job and call the driver to ask for another attempt all because I was saying that I was at home the entire day and the driver never came by. I will absolutely never use FedEX again and that girl working there needs to get out of customer service. read more

Louisville FEDEX deserves a big fat ZERO. Their drivers are idiots that don't have the sense they were born with. I live in busy downtown Louisville with a lot of foot traffic on my streets. I have an old mansion with a deep porch in which a package can be tucked away out of sight but the idiot FEDEX delivery people sit my packages out on the steps as if they're inviting someone to steal them. I've complained over and over to Louisville FEDEX and warned that one day it is going to result in theft. Well yesterday was the day. Dumb FEDEX put my large box on display when the person came up to steal that box, they saw the other packages that the Amazon Drivers had properly tucked away. That driver and the managers of Louisville FEDEX all need to be fired because they have no respect for the companies that use them and the customers that buy from the companies. read more

This place is horrible and only gets one star since the sun was shining bright today. Waited nearly 600 seconds prior to someone coming out from the back where I heard a couple of them talking about how much their life sucks because they work there. The lady was not knowledgeable about any of the products/services. She literally thought I wanted some damn movie time buttered popcorn when I asked for a bag. Wench I didn't come to FedEx to catch the mid-day matinee. Then the thing that really got my goat was my total was $91.41 yet they wouldn't accept a 100 or a 50 dollar bill. Had it not been late in the afternoon on a Saturday I would have gone elsewhere but under circumstances I went and got change like a moron. Never again. read more

FedEx Ship Center - Shipping Centers Near Me - Louisville, Kentucky

Had items shipped to my house twice in as many weeks, I watched one driver drop the box with my granddaughters fishing pole over the fence, the other driver just left my parrot food out in the rain. Fed-ex is the worst. If I could only get Amazon to stop using them lol read more

I don't suppose to give even a 1 star, first of all i have a delay on my shipment, i paid for a special delivery date and never happened and i still calling daily to ask for my package delivery and it looks like they are all laughing on me. Very disappointed of this company period read more

Whether it is this location or the others in Louisville, they continually mis-sort and delay packages. We are a small family-owned perishable goods company that continually loses clients and money for their mistakes. Clearly their local distribution facilities don't care about their local businesses or community. They are awful people to deal with - they truly don't care and it seems they want to cause issues for small businesses. read more

If I could give all fedex a negative rating I would. The website says check holiday hours, but all but 1 doesn't say what they are. I have a business and have to waste my time going to locations that are closed. The phone number to call doesn't go to the actual location. It goes to basic customer service after spending time dealing with a robo answering that can't tell you anything. When I actually speak to a person I specifically asked about a location that is OPEN. They send me to one that has been closed all day. By the time I have driven to the one that is closed. The one that I find out was open is now closed. If I did not have to send this fedex there is no way I would. read more

Bad service so far. How long does it take to get a small package from Tennesse! Well so far 10 days tracking updates show it arrived in louisville wed then sent to postal service for de livery now bask to fed ex. Cannot get a answer from them. Every package i have received from fed ex has been damaged. Drivers leave them on the porch and dont knock or ring door bell read more

Went to the Hurstbourne store and asked how much to fax a document and I was told it was $2.75 per page which I had 26 pages, a total of $72. I thought it was a rip off. I went to the public library and faxed it for free. Prices are so ridiculous and all their computers are old and no scanners. Really poor service. read more

Company refuses to pay me for my last week worked there as well as accumulated time off I am owed after quitting my job there.

I ordered a package on Amazon for outdoor furniture and they did not tell Fedex the weight limit had surpassed 200 pounds so they were going to have to ship it back, but the Delivery Man Dale was so kind and he brought it to my house because it was already here in Louisville. He was so sweet and got it into my house so I would not have to go out in the rain! He moved everything himself and with a huge smile! I was so appreciative because I needed that furniture for bridal shower I was hosting this weekend. He totally saved the day! I called FedEx to tell them as well but wanted to make sure to leave an online review too because Dale was that wonderful! Thank you so much! Amazing customer experience! read more

I ordered heart medication on a two day order. On the day I should have gotten it, a FedEx driver almost delivered it, but turned around and took it back to 'the facility'. Can't find out why...got a foreign person on Saturday and today, I am told they are not open on Monday. Into day five and running out of medicine.....what gives their drivers the right to open someone else's mail????? Ordered more from another source but won't be here(I hope) until Sat(post office mail). WTF FedEx??????? If I die, you will be sued. read more

fed ex has dropped the ball once again. scheduled me a redelivery between 1230 and 130. been calling since 130 as of 4 pm they couldn't locate the driver or a manager. Now not only did i pay more than $100 to get this package delivered by noon I have to go pick it up between 830 and nine tonight. Ha then they Can't find a manager for me to talk with. The thing about fed ex in Louisville is this seems to be par for the course. this has happened the last couple times i have used them. I guess sham on me for using them again. read more