When I ordered a new cell phone, it came via FedEx. Much to my delight it arrived early, but I was told I couldn't pick it up early. Then after all that, I was told couldn't be left at my apartment...sigh. So after rounds and rounds with FedEx via the phone, I drove all the way out to the FedEx facility in Mechanicsville. I was prepared for a horrible experience, but much to my surprise everyone was super nice and friendly. Guess the people who work out front are different from those who handle the phone calls. Based on my in person experience, I say they are a-okay! The only downside, they aren't close to town, but I guess that's the case when you need a huge warehouse. Cheers. read more

FedEx Ship Center - Shipping Centers Near Me - Mechanicsville, Virginia

Fed Ex was supposed to deliver frozen pet food to me from the Farmers Dog , they kept it overnight and then they didn't deliver it until late the next day and all of the food was spoiled. FedEx sucks. They don't care about doing their job right and I would not recommend them to anyone. Thanks for nothing Fed Ex ! if you can't do your job right then maybe you should let the farmers dog know you can't do the job right so that they can hire somebody else to do it. You people are incompetent. read more

it's sad to see how a once great company that prided itself on efficiency has become a business from another era. Try doing an Amazon return at a UPS store of any flavor and you will walk in and walk out within 10 seconds. Try doing this at a FedEx store and watch them struggle to tell you to try to go to a different FedEx store and maybe after two or three or four stores of driving around all day. You might find one that will take your package if you're lucky. read more

I had the pleasure of speaking with Eliza over the phone, and I can honestly say she was one of the sweetest and most professional people I've ever dealt with at FedEx. She handled everything with such patience, clarity, and kindness that it made what could have been a stressful situation feel easy. Her professionalism and attitude really stood out and she has the kind of leadership qualities where you can't help but think, this is the type of person who should be running the place. FedEx is lucky to have her on the team. read more

Terrible customer service. Need to call them about something? Might as well forget that. I actually did get through to someone after the 11th time working through the ridiculous robot, she was probably less help than the robot. If I could give 0 stars, I would. read more

Promise date for my package was Wed. May 15th. Package attempt on the 14th to the wrong address. Package back to facility, been there every since. today is May 17. Trying to be patient and give them a few more days to deliver. Wish me luck. read more

Waited all morning to sign for a package. Saw the FedEx truck arrive. The driver got out and walked up my front steps. I waited for the doorbell. When it didn't ring I went to open the door and he was already back in his truck and leaving. I checked the online tracking which said "Delivery Attempted." This was a flat out lie. When I went to this location to pick up the package there were 2 other customers there with the same complaint and with Ring doorbell footage. To make matters worse, it took forever to find an employee who was even willing to talk to me about what happened. This was an extremely important time sensitive package that i had been waiting for. DO NOT trust your important packages to these people. They simply don't care. The internet is full of this same story about FedEx drivers. One star is generous but the least number the system allows me to give. read more

Fed Ex has been the worst at delivering! This is ridiculous! I ordered this guitar and it came snapped in half inside of an hard with 2 boxes after receiving it two days after the promised delivery date! So I send it back through UPS whose very professional and cares about your items and know the urgency of getting deliveries done. This was Thursday when they shipped my replacement through"OvErNiGhT DeLiVeRy" my package was scheduled for delivery Friday morning and could've gotten here Friday evening but according to customer service my package stayed at Mechanicsville facilities from 3pm to closing! Like wtf??! It is now Saturday and it's saying that delivery is pending.. I better get my package today or someone from fed ex is going to have a terrible weekend!!! read more

FedEx Ship Center - Broken $700 guitar!!! - Shipping Centers Near Me - Mechanicsville, Virginia

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If I could leave minus 10 for a rating......my son and his wife tried twice to send me a gift box from Harry and David's. The first try they never notified me and this prompted my son to have the company resend it. It arrived to the Ashland location on the 22nd of December. They kept delaying it and lying, saying we were never home. This package required a signature and they were too lazy to perform their job. I had to drive to Ashland from Midlothian to retrieve my package on the 30th. This is what my Royal pears looked like due to their incompetence. You better wake up FedEx! Or you'll be out of business. I've notified Harry and David of your poor performance. read more

FedEx Ship Center - Royal Pears from Harry and David after spending 8 days in a FedEx distribution center. On-line businesses beware. - Shipping Centers Near Me - Mechanicsville, Virginia

This is by far the worse worse worse place to get your stuff delivery. For the 3rd time now they can't deliver a package. My address is wrong is what the driver said but every time I call the have the righty address. This house has sat here since 1981 and nothing has changed maybe updating the gps could fix this problem? Or are drivers simple no willing to come out? Please don't use them save your self some trouble. read more

Although I ship regularly due to my business, I needed to ship a package to Germany last week. Michelle, at the main counter, was very helpful. In addition to helping me pack the contents, she was very knowledgeable about the paperwork and processes needed to ship the package. I have sometimes used UPS or USPS and have found FedEx express to deliver in a timely manner and unlike the others, employees have always been friendly and courteous. read more

Why is it that a package can make it through 6 states in one day, but get stuck in this facility for the same length of time? Twice? Does anyone take these reviews seriously? read more

Driver blocked my wife's car to deliver some packages next door as she was trying to back out of our driveway. She honked the horn, the driver ignored her, and slowly delivered the packages to our neighbor, and took his time in leaving. I mentioned to the driver that my wife would be late for work because he was blocking our driveway. He didn't seem to care. Tried to call Fedex yesterday, on hold for about 15 minutes, hung up. The email link you are supposed to get through auto chat doesn't exist. From now on, I use another delivery service if I order anything online. Also, a few weeks ago, it took three days from the local Fedex center to here to deliver a cd. read more

Not so pleasant after all. Overnight packages I had setup here for hold I was told would not be ready until 9. From what they are telling me now, this is normal. read more

If I could give this zero stars I would. I was supposed to receive two packages for work a week before my start date. By my first day I had not received either so I called my company to ask what was going on. They informed me that Fedex had not taken my complete address for the shipment. Only my apartment number. They had that corrected for one of the packages but not both. The next day I received one of the packages but not both. I am having to now go pick up the second package because if I don't I will not be able to use it until Thursday. Do not recommend ever using this location. Customer service was awful and had no clue what they were doing read more

I am a residential customer, this facility falsely scanned my package as "Business Closed" without so much as an attempt in order to avoid delivering the package because the were overburdened with packages. read more

FedEx sucks in general - this one is just especially sucky. Rude, lazy, & they definitely try to give you BS responses to concerns about your packages that they are being PAID to ship. They really don't realize who they are serving; the customer. read more

At my previous house, in the suburbs, they would deliver packages to my house for people on other streets when the number and street name did not match at all. I'd have my packages left at other peoples' houses and they'd leave door tags on a screen porch door on the side instead of knocking on my front door. (Turns out they knocked on the screen porch door - which is 13' from the house, so I wouldn't hear it.) Now that I'm in a new home with a long driveway, they will just leave packages somewhere in the 1,100' stretch of driveway between the road and the woods instead of even bothering to drive up to my house. FedEx Next Day turns out to be pretty decent, but I cringe when I see a package is being delivered FedEx Ground. I wonder if it'll even get here, when it'll get here, or if it'll be delivered someplace else entirely. read more

This location is by far the most unprofessional location I've ever had experience with. I've had two packages attempted to be delivered to my address this month at seperate times. Each time I was home (as I work from HOME). Once, the doortag was in the mailbox. The carrier did not even attempt to come to the door, to ring the working bell, or to knock.. Maybe my dogs were in the yard, so I'll give that one a pass. Three other times, I open my door, and there is a door tag stuck on it where they've marked they attempted to deliver, again, there was no knock or attempt to ring the doorbell. I had to call customer service twice (TWICE -and thats another story), to lodge a complaint, and schedule a pick up for my package. I actually had to ring my doorbell with the customer service rep on the phone to show him that my doorbell does in fact, work! The rep heard that my back up doorbells also work ( 2 pits and one lab) and got annoyed when he could no longer hear me from the barks of my dogs. Like I said, I am always home, and there is no way on EARTH I could ever miss company at my door. I cant even begin to understand how leaving a doortag is more productive than ringing the doorbell when you know you have to redeliver the same package. About those complaints I filed, of course I never received a call back from a supervisor. Imagine that. If I have a choice, I would never use FEDEX again. I have more faith in the regular old USPS. read more

Overnight express was paid for on a Friday with guaranteed delivery Monday by 10:30am. After snow on Saturday, the package arrived in the main sorting facility Sunday and I got a text message that signature required package would be delivered Monday at 10:30. It is Wed at 2:40pm and after no less than 8 phone calls the status now is "no anticipated delivery time available". Everything was fine until this worthless bunch at the Mechanicsville, VA facility got involved. I work for a big company and will undertake a campaign against using FedEx for anymore insured overnight deliveries. read more

I've only ever experienced quick and friendly service at this location. They have even helped me track down a lost package. Alice is especially great! 5 stars read more

Rude, pathetic, slow, nasty counter employees, I will never step foot in this place again. All my shipping will be done through UPS. Whoever is responsible for training the counter employees at this Fed Ex location should be terminated along with their gang of rude employees. read more