The only place we go for our lizard supplies!…read more The owner and staff are so awesome...that's half the reason we choose Critters. They take very good care of the animals and can answer just about any question you have about your pets. They have EVERYTHING you need - vaccines, food, habitats, treats, pet care products, I mean any and everything. Just to prove how compassionate they are about animals, I'll leave you with this story... We went there one night and the guys working were taking care of this little ragged looking kitten who was meowing in pain and bleeding. Well, some rotten person had shoved a kitten into the Critter Shop's old milk shoot in the back of the building and luckily a lady walking to the store heard him and alerted the staff. They took him inside, got him healthy again, and named him Keyboard because that's where he loves to sleep. They fattened him up, gave him a cute little collar, and gave him a home right in the shop and the cat is LOVING it. They've had him for about 3 years now and he is just the coolest cat ever. They could have easily just put the cat outside or gave it to a shelter, but they decided to get it healthy and give it a home and for that reason alone, I will always be a loyal customer!

after years of dealing with poor service at critters and repeatedly having near every employee mess…read moreup the most basic orders... you try and get them to fix the problem and they get aggressive and argumentative. much quicker to tell long term customers to leave rather than improve their customer service or attempt correcting their own mistakes. I've seen them argue openly with customers while I wait in line and ask them to not come back numerous times even tho it usually seems the customer had a great point and the junior employee just has a big head. owner was a nice guy but he is plagued with fools running the shop daily. they know little to nothing about the animals and get things wrong twice before you slowly instruct them again how to get it correct. and basic math is impossible for any employee there.

Friendly, it's a small business, but very helpful. They took time to help us find exactly what we…read moreneeded to care for 2 baby chickens.

I adopted a 7 month old Kitten from this store on February 7 through an adoption event with…read more Friends for Animals of Metro Detroit. Rockford is a lovely little boy and both Premier Pet Supply and Friends for animals were very generous to us. I really appreciate the support, coupons, discounts and freebies! Everyone was so kind too. Thank you.

The dog wash is great and there are some better quality, safter treats there for your pet. Overall…read moreit's a nice place to find cool pet stuff.

The store is alway clean and the staff helpful. They carry better quality pet products than the…read morelarger pet store chain. I have never been approached by a dog food representative and told I was feed my dogs or cats crap food. The self wash is reasonable and opened later than other self-wash facilities which is good in an emergency. My one complaint is the soap is set to high on the self-wash. I understand people want to see suds or they don't think it's working, but when you have a curly coated dog like a Standard Poodle, it makes it impossible to rinse out. Still good in a pinch. I have a dirty dog card!

Able to get in and out quick when need be love being able to take my pet with me. Helpful staff.read more

got a haircut and bath for my aussie, cost me $140, which I am fine with the cost. However after I…read moregot home there was so much loose hair I decided to brush him to find more loose hair then when he went in with. I don't think they brushed him at all. I'd give one star, but the haircut it's self was really good.

The store is disgusting, and the employees are trashy and extremely rude. Customer service was…read morenonexistent.

They have plenty of options for cats and dogs, as well as some for smaller animals. They also have…read morereally nice quality items, helpful and kind staff, and a great atmosphere. This is one of my favorite pet supply shops! They also can order in items that are not currently in stock, which can be extremely helpful. They will take time to help you with questions, and give great recommendations. There's also two sweet cats that roam and live in the shop, although they suggest keeping your cats (no problem with dogs) out of their view if you bring them, since they can be territorial. Overall I've had a great experience as of now, and I've been coming here for close to a year.

The Pet Emporium is, hands down, one of the best pet stores I've ever been to! They sell a variety…read moreof quality pet products for your fur and non-furry friends! The staff are always welcoming and helpful if you ever have questions too. I bought my cat Domino a gorgeous cat condo that matches with my furniture. While the products and service are nice, the best part of the experience are Leo and Luna, the shop pets! They are so sweet and always make sure that the pet furniture is working well!

I've been a loyal customer at Petco Store #1964 in Allen Park for years. I paid $75.99 for…read moregrooming, but after the service, Grooming Manager Kirsten G. and Store Manager Rachael tried to enforce a hand-written $20 "late pickup fee" that was not listed in the contract or posted anywhere. When I asked about it, they said it would be "rude to mention the late fee prior to service," which made no sense. Despite my long history as a customer, they refused to waive the fee, and I was threatened with criminal charges for refusing this undisclosed charge. This was extremely unprofessional and egregious. I hope corporate does what's right and ensures proper training for their staff

Came to drop off my dog and witnessed an employee stick a razor in another dogs mouth that she…read moreclaims was "aggressive" and also claimed they are told to stick the back of the razor in the dogs mouth which i do not understand how that would help the dog. Do not take your pets to petco or petsmart the are not trained correctly mind you that was the manager!!! and she was training a new employee

what a great pet store downtown. I was able to order online and just stop by to pick it up…read morecurbside. they are very friendly and helpful and it's such a cute store. It's nice to be able to have the convenience of a delivery service and be able to support a local business at the same time. Love it here.

Clean, kind, and a wonderful staff. They offer grooming services. Will bring your supplies to…read moreyour car.

I frequently go to the Southfield and Troy locations and never have issues…read more I don't usually review and I had to download yelp and go out of my way to speak up about the issues at this location. I often have them order a 10-12 lb bag of small breed grain free food for me that they don't carry. I will buy a small bag while I wait.. This location ordered grain food instead of grain free.. the bag looked identical. Unbeknownst to me I fed my dogs grains and they both end up sick, one got pancreatitis and 350 in vet bills later .. I owned the responsibility bc I should have read the bag closer.. I go back and explain what happened and to return the bag and bought a small one while a new bag came in. I go to pick it up.. they never ordered it. Mistakes happen. I'm okay and understand. However No one apologized at any point, not with the order mistake and not now. The manager comes over no eye contact, barely spoke and proceeded to click on the computer ordering again the wrong food. When I explain that's not it he picks another that has raw freeze dried chunks. Again I explain what I need. He gives me attitude. I had stood 15 min waiting for him while he stood there silent staring at the screen. Being awkward is one thing... being a manager at a pet store and not knowing people can't just change their dogs food suddenly without repercussions.. the multiple experiences here were just not great. I won't be back.

POSITIVE experience! Mr. Palmer is the best at listening to the customer and acting on any…read moreconcerns. All the employees are helpful, friendly, and courteous. I have and will continue to recommend the Westland location.