My family and I were very excited to attend the 1-hour Sacramento Historical River Tour and learn…read moremore about Old Sacramento. Unfortunately, our experience was extremely disappointing due to poor communication, lack of signage, and unprofessional customer service. We followed the instructions exactly as stated in the confirmation email and arrived at 1206 L Street, next to Joe's Crab Shack, as instructed. The email stated we were to be at the dock by 10:45 AM for the 11:00 AM tour, and we arrived at 10:40 AM along with several other guests. No staff members were present at the dock, and there was no one available to check anyone in. We waited until around 11:10 AM, during which time multiple customers double-checked their emails and confirmed we were all at the correct location. One guest even called the company to inform them that several customers were waiting with no staff present. At approximately 11:10 AM, the woman working the ticket stand arrived for her shift. At that point, we were told that a different location had supposedly been included in the purchase email. However, all of us had the same instructions, and the address we were given also matches what appears on Google Maps and Apple Maps. There were no signs, no arrows, and no posted instructions anywhere explaining how to access the dock or where the boat was actually boarding. When my partner and I spoke with the woman at the ticket counter, the situation became even more frustrating. She was argumentative and immediately blamed customers, insisting we had not read the email correctly. She refused to review the email we showed her and would not take accountability for the incorrect or unclear instructions. Instead of acknowledging the confusion or offering assistance, she spoke to customers in a rude and dismissive manner. We were explicitly given two options: 1. Move our experience to a later time 2. Receive a refund Because we had other commitments and did not have the time or patience to go back and forth arguing over money, we requested the refund. However, it became unclear whether the employee had the authority or knowledge to issue refunds. The interaction turned into repeated back and forth, and rather than continuing to argue, we disengaged. We were then told we would be partially compensated for only one ticket, despite having purchased three tickets. No explanation was provided as to why only one ticket would be refunded, and the employee stated that there was no way to leave a note or documentation regarding this promise. Because nothing was documented, we have little confidence that this compensation will actually occur. What made this experience even worse is that the boat left without any staff coming to locate the guests who were waiting at the dock. Some customers eventually figured out where the boat was docked, but by then it had already departed, leaving no opportunity to participate. Overall, we wasted our time traveling to the location, waiting well past the scheduled departure, and attempting to resolve an issue that was not caused by the customers. Mistakes happen. That is understandable. What is not acceptable is: * Incorrect or unclear instructions * No signage directing guests * Staff arriving late for check-in * Offering a refund without the ability or willingness to issue one * Promising compensation without documentation * Poor, dismissive customer service This was a terrible first impression for us and several other first-time guests. While we will attempt the tour again to see if the experience itself redeems the company, I am not optimistic based on how this situation was handled. The company needs to update their emails, provide clear signage, ensure staff arrive on time, and properly train ticket counter employees on customer service, accountability, and refund procedures, especially when errors originate within the company.

Got a Groupon deal for Rock the Yacht Cruise which is a 1.5 hour tour of Sacramento views in the…read moreevening. Weather was perfect for a date night. It did get bit too chilly so I will recommend to bring a sweater if you plan on sitting outside. There are indoor and outdoor seatings. Inside the yacht, music was playing and you can dance the night away. There wasn't much food options. There is a bar and they do offer alcohols. Overall, it was a cool experience.

We recently returned from an 8-day fishing charter aboard the phenomenal "Elva" to celebrate a 50th…read morebirthday. To say it was a trip of a lifetime is an understatement! The charter left from Great Exuma, Bahamas and we were greeted by a crew of 3 upon arrival that would accompany us during our phenomenal experience on a stunning 77-foot Hatteras. We fished every day and caught whaoos and barracudas. Andreas the deck hand and chef made great use of the fish we caught whether for afternoon sashimi snacks or incorporating it into our nightly feasts. He helped us novice fisherman improve our fishing skills and experience the thrill of reeling in our fish, some of us for the first time. Captain Shawn mapped out locations every night for our fishing success the following day. We toured around Long Island, Cat Island, and Hawks Nest. Logan, the Stew looked after all our inside needs from cooking, drink service, laundry and housekeeping. We were never without freshly made cocktails or wine in our hands. The crew was there to help us but not in an intrusive way and we felt we had ample time together without them (3 couples). When we weren't fishing there were plenty of things to do both onboard and off board. The yacht comes equipped with a tender, jet ski for 3, and 2 hydro-foils. If the rain sets in the boat comes with a wealth of games for families, adults, and couples. The rain in Bahamas is always fleeting and the weather forecast changes quickly. For the most part you can expect sunny skies and water colours that photos will never do justice. The ocean water was warm, and we took advantage of swimming, snorkelling and diving. The state rooms were amazing - 3 master suites each with their own king or queen bed, as well as ensuites. The beds were cozy all with new linens and towels. We slept better than in our own bed! For those that worry about needing some personal space, the rooms easily allow you to sneak away for an afternoon nap or read a book. The upper deck is also a great spot for some quiet and great sun worshipping especially in the mornings, as well as unbelievable views! Also, for those that can't live without Wi-Fi or sports, the Wi-Fi and TVs provided everything you needed. We ventured out for dinner to the Grand Isle Resort in the Palapa restaurant where locals greeted us and served a wide range of food (Sandals on the island also sells day/evening passes). You can easily walk to both from the marina. We ventured into Hawks Nest for pre-dinner cocktails one night - a quick 1/2 mile from shore. A quaint spot with friendly locals and bar. Jennie helped us with our pre-trip arrangements and was a pleasure to deal with. She gave us great ideas and tips from packing to island hopping to transportation to and from the Bahamas. We cannot express our gratitude enough to the crew and owners of the Elva. It really was an amazing experience which everyone should enjoy. We highly recommend Elva Charters and are looking forward to booking our next one on their fishing yacht Wild In Sac in Los Cabos next year!

If you are looking for the BEST Sport Fisher in Cabo, this is the charter! Absolutely the best…read moregear money can buy and the best crew. This Hatteras is a fisherman's dream. Completely decked out with the best rigging, bait tanks etc. Super comfortable boat with all the bells and whistles. Captain Shawn will put you on the fish......get ready! JH from Canada

Beer and boats! How could this go wrong? As an avid boater myself, so many ways...but these folks…read morehave it down. Safe, fun, super knowledgeable. I'm not a tour kind of person and I'd definitely do it again!

This is one of my favorite activities in Sacramento for the summer! It's perfect for any birthdays,…read morecelebrations, or just hanging out with friends. The staff is so friendly, this is my second time going on this 90min ride. I love how it is family friendly, but also great for just adults. It's super fun to stop by the river bars as well. I highly recommend anyone visiting Sac or locals to check this activity!

We had another wonderful outing with Al and his deckhand Chris (who also happens to be Al's…read moregrandson). We went to New Melones Lake and caught 13 very nice Kokanee salmon. We actually hooked 18 total but lost 5 while reeling them in. This was even more fish than we caught at Lake Berryessa when we went with Al 3 years ago. Al and Chris are both very experienced fishermen. They have high-end equipment and know exactly the types of lures, bait, and techniques to use. Our boat was catching way more fish than any other boat out there. Al knows all the lakes and rivers in Northern California like the back of his hand. This knowledge is critical since the fishing on each lake changes weekly, if not daily. I had booked this trip weeks ago with Sue, and we decided on New Lake Melones just a few days before based on the recent trends. And Chris was excellent with my 10 and 12-year old sons. He was very patient with my kids. And he gave us some ideas on other fun outdoor things to do. And he even brought them (and introduced us to) a Tony's Chocolate bar. I highly recommend Kokanee salmon fishing with Al and Chris. And I would suggest requesting Chris as a deckhand especially if you have young kids. My sons had a blast. And they've been proudly eating the fish they caught, which we've been smoking and grilling. Thank you Al, Sue, and Chris for giving my sons an unforgettable fishing experience!

Big Al and his deckhand took my two adult sons and I out yesterday for a great day of fishing that…read moreleft us with some great memories and a whole lot of fish! Al knows exactly what he's doing and is intent on ensuring his customers catch fish and enjoy themselves doing it!

Outstanding experience!!! I would give 100 stars if I could. We used them for scattering my dad's…read moreashes (he was a big time sailor) and they were phenomenal. Our captain, Mark and first mate, Ruby, checked in as we sailed out to see if we wanted to try to go under the Golden Gate Bridge as the weather started a bit rough. But we did and it was magical! Everyone (many who never sailed before) and those who had loved the entire experience! We plan on going back for a fun adventure soon! Thanks so much!!!

Captain Kirk's did an all-around fantastic job. The boat was perfect, the crew was attentive and…read moreknowledgeable. We felt the excursion was a great value and would definitely book again.

My friend and I stopped here for a ride in a kayak for an hour. Neither of us have ever done that…read morebefore so we figured it would be something fun to do. The verdict? It was a lot of fun. Relaxing, relatively easy, and a decent early morning workout. The lady at the counter was amazing. Great customer service and a joy to talk to. We definitely plan to come back next time we come out and likely might even charter a boat for fishing or something.

Absolutely incredible experience with Capitan Andrew! He…read morewas so knowledgeable, his expertise really shined throughout! Laid back & friendly attitude. We caught the limit in less than 2 hours. He ensured helping us make memories & was a great photographer capturing all our moments. Can't recommend him enough! If you're looking for a charter to have the best experience, Captain Andrew is your guy!

Everything about Marquis Charters was first class. Captain Dave has EXCELLENT communication…read morethrough the planning, and the voyage. The crew were all friendly and real pros as well. When we charter again in the SF Bay, we will defintely use Captain Dave and Marquis Charters again!!

What an amazing silver soirée 40th birthday for my sister!!! Dave was very professional and detail…read moreoriented from the booking process, to the planning of the event, to the day of festivities, we were pampered and taken care of like Queens and Kings!!! Dave made this so easy, I give him a few ideas and he cultivated and crafted it to life. I couldn't believe how meticulous and beautiful the day was. My sister was truly brought to tears. There was a customized champagne flute, a customized birthday welcome sign on an easel, fresh flowers, balloons, the colors and decor were honestly all on point!!! We were even able to come up with a chef inspired menu to hit the notes of our food favorites and Dave even has menu customized and laminated for the event. The crewmembers were some of the nicest top-notch service personnel we've ever met. We were even able to come up with a drink menu and they were bartenders on deck too! Truly was white glove service all around. If you put your contract in with Marquis Charters, you will not be disappointed as every dollar will be worth it!!!

If I could give 10 stars, I would. Captain Chris is great and he'll put you on fish! I've been out…read moreso many times and skunked, first time out with Let Em' Eat, hooked a HOG! 53" and helluva fight! They offer cleaning your catch as well! Thanks guys! Highly recommend Let Em Eat sport fishing !

Went to celebrate my birthday with my family. We had an amazing time! It was our first time…read moreSturgeon fishing, Captain Chris and his deckhand Rich were very patient and very knowledgeable in showing us the ropes! We enjoyed our trip, what a memorable birthday indeed! Would definitely recommend!