This review is for the office staff -- the physician I treated with at this group was actually very good. Apparently the *office* staff at the Feldman Group isn't interested in rendering individual patient care nor were they interested in speaking with me directly about my concerns. Instead they went to a third party -- not my insurance company -- to get information about my insurance coverage. And the information they obtained from the third-party was incorrect. (The third party even admitted to me that they did not obtain coverage information, nor pre-certification, from my insurance company). The third-party that Feldman Group staff contacted provided inaccurate information. The Feldman Group staff member, who could have obtained accurate information from me, instead left me a lengthy voicemail explaining the information he obtained, how he obtained it, and he purposely and conveniently did not leave his name so I cannot identify who made the call. I find the staff quality of service and lack of decorum at the Feldman Group to be far below standard. There must be an ENT practice in the Washington area that has capable, competent staff who actually are interested in addressing patient concerns instead of getting information from an unreliable source. read more

I have been to several ENTs and this was one of my worst experiences. The only plus of my experience with Dr. Schoenfeld was that he stressed to me the importance of having infectious doctors too. It appears he only wants simple patients where he doesn't have to do anything. He rushed my appointment. I had to push him to even take a culture. I spoke to him once on the phone and he said there was nothing he could do and pawned me off on an infectious disease doctor. He hung up on me! He never called me back with the results even after I have been speaking with his assistants and leaving voice mails for 2 weeks. Then after I almost yelled at his assistant on the phone he called me back. I have never as a patient not have a doctor call me back. Dr. Schoenfeld said he has only once in the past 5 years prescribed Doxycycline, which is a typical antibiotic . Do NOT see Dr. Schoenfeld. I needed to go to another ENT for treatment of my sinus infection which he treated while I was still waiting for Dr. Schoenfeld to return my calls and treat my infection! It's pathetic... read more

Terrible office and doctors. I was dealing with Dr. Jack Williams in DC - who drunk performed my procedure. From a simple procedure, i had to go to the ER and be given strong pain killers and treated for infection. To top it, i received a bill from the Feldman office. Needless to ay i will NEVER go back to that office or doctor ever again. read more

The doctors were so-so and the scheduling an appointment was not easy. Their follow-up habits are horrible. I tried to call several times to get test results and left more than four messages and I never received any follow up calls. The admin staff seem unprofessional. The only plus was that they offered evening appointments. read more

Dr Schoenfeld spent a total of 5 minutes to look at me and tell me to get an allergy test, and then my appointment was over. I was charged hundreds of dollars for this privilege, AFTER my insurance covered part of it. Don't go to chains for your healthcare. They don't care. This felt like an absolute scam. read more

Dr Natalie Earl of Feltman ENT was referred by a colleague. She has good listening skills and appears to be a skilled surgeon for a deviated septum/turbinectomy. But the office is *terrible* to interact with. No humans available on the menu-driven answering system (ok, not unusual these days with doctors' offices but ...) unanswered voicemails, staff calling prescriptions to the wrong pharmacy, a lack of post-surgery follow-up (we're asking for pain meds for a *reason*) and conflicting info from medical assistants (afrin? no afrin? can anyone give consistent instructions?). We'll be switching practices as soon as the splints are removed to a smaller medical office that doesn't treat clients like they're just a number. For that kind of indifferent treatment, we can go hang out at D.C.'s Department of Motor Vehicles. read more

The allergy testing office -- unprofessional and downright rude with no concern for the patient. I go for allergy shots and was on my third round. I have been calling the main office line and was transferred to their allergy shot office where I have left numerous voicemails. I have also emailed (which I discovered the person was no longer working there). The person who left Kristi is why I suspect the allergy testing office has gone downhill. When I spoke to the current allergy shot person, in so many words she said it wasn't their fault because all calls and voicemails are tracked. My question was who did your office transfer me to? Get your allergy testing and shots elsewhere. Otherwise, you'll continually start the process all over again. Do yourself a favor and look elsewhere. The office staff is truly hit or miss. Whenever, I visit the DC office, they are pleasant in person. However, if you don't make all appointments while in the office (if the schedule is open for booking appointments), good luck making one after you leave. I will say that Alex at the Chevy Chase office was able to schedule me an appointment and help me resolve an issue (that was not made aware to me the prior day when an office staffer left me a voicemail). read more

Here's my update - if you have a recurring problem (for me, it's boatloads of sinus infections), go while you are having that problem (for me, a sinus infection). Don't go during an off time because they won't be able to help you out. After hearing recommendations for this place like three times after my bad review, I went back and had stellar service. (But again, you gotta wait until you're legit sick for them to figure out what's wrong - generally, that's a no-brainer but when I'm a recurring sick person, I thought that'd be different.) read more

Had Feldman ENT recommended to me by a colleague. From start to finish, Dr. Malaisrie and the support staff here have been superb. Treated me over many months and when the time came, did sinus surgery & a polypectomy on my sinuses. I am still recovering (only a few days out from surgery), but have been VERY happy with their work, responsiveness, and demeanor throughout. Would recommend Dr. Malaisrie & the Feldman ENT Group to anyone that asked! read more

Dr. Natalie Earl is one of my all time fav doctors. She is calm, considerate and takes time to understand her patients problems. I have been suffering from my nasal allergies for years (about 5-6) and i had tried all kinds of medications (prescribed, over the counter, homeopathy,etc etc) but those only worked for couple months. Frustrated, I started to seek out for another doctor and what a stroke of luck. I saw her and she prescribed me a nasal spray. It works like magic to me. I just can't thank her enough. I have recommended my friends and I am sure you won't regret visiting her. read more

I was referred to the Feldman ENT Group by my immunologist for a consult after a nearly two-year struggle with sinus issues. After reading the online bio's for the doctors I selected Dr. Earl. From my very first appointment she was great: attentive, concerned about my multiple symptoms, and referred me to a neurologist and developed a surgical plan that addressed all of my issues. Dr. Earl thoroughly reviewed my case history, adjusted the medications I was on, and together we decided to proceed with surgery for a septoplasty and turbinate reduction. She was very consultative and offered less invasive options, but given my two-year struggle I was eager to resolve the source of my symptoms. This past week I underwent surgery and it was a huge success. I experienced little to no pain, limited internal swelling, and had an excellent outcome at my first follow up today. Dr. Earl assured me the surgery would be well-tolerated and she was absolutely right. I credit my strong recovery with her excellent surgical skills and care for her patients. She is an excellent physician and surgeon. I feel confident that my health and quality of life will be greatly improved following this surgery. I had a very positive experience with Dr. Earl, Kia, and Karen (the nurses and medical assistants) and would highly recommend this team to anyone. I'm sorry to hear that others have had issues with the office staff because I know that can be a "make or break" situation, although I didn't have any of those hiccups so I'm unable to offer any insights on that. read more

I found this office through my insurance website and scheduled an appointment through ZocDoc. Super easy! ...or so I thought. When I arrived this morning I was told that the billing office did not work with my insurance, and so I would have to pay out of pocket. I called the insurance company and confirmed again that yes, this office works with my plan, but yet again was denied. The best they could do is tell me that I had to pay 100% of the bill out of pocket - then they would submit the bill to the insurance for payment - and if it went through, I'd have to work with the doctor's billing office to get reimbursed. So the best they could do is ask me+the insurance to pay twice and then have me cross my fingers to get my money back from the billing department that insists they don't honor my coverage? I think not. Thanks for wasting my time, Feldman Group - your front desk wasn't helpful what so ever, I wasted over 30 minutes of my time and was late to work, and my ears are still in pain. read more

I have called them exactly five times to get my sleep study results. No one ever calls me back. It was a waste of insurance money and my time and money to go through a sleep study that I didn't want to do in the first place. Now that I have done it, I can't even get the results or the CPAP pressure I need. Why is this place still in business? read more

I made an appointment online through zocdoc last night, and called this morning to confirm it. A very rude and unprofessional receptionist named Marvin said he doesn't see the appointment in his system. He said online appointment is not for new patients, which does not mention on their web site. He did not even apologize for the inconvenience or did not try to schedule an appointment in timely manner although I told him it is urgent and time sensitive. When I said I want to talk to an office manger, he hung up on me. I will never go to this practice. Very unprofessional. read more

I have suffered with Spasmodic dysphonia for quite some time. I work in a salon and I have to talk, and I'm an educator, no one could understand everything I was saying, and people would think I was nervous all the time or have a cold. It's rare and affects 1 out of 100,000 . So Jerome Schwartz explained everything in detail from beginning to end and told me exactly what to expect during the procedure and that's exactly how it played out. I like education because that's what I do. So now at least for 3-4 months I have my voice and my life back so I can present and public speak. I am so grateful to him and his assistant, they both made me feel special and again thanks! read more

New patient to this group and booked the first appointment available, Met with Nora Malaisrie. She was very quick and to the point, and although qualified she was extremely rude. Absolutely no regard for making her patients feel comfortable. read more

Their appointment system is completely unreliable. They will change your appointment and not bother to tell you. If you must use this group, be sure to call immediately before you go. read more

This office is ok. Front desk can be nice if they want. Dr. Shonfeld was nice but not thorough. He missed the main issue which I ended up seeing another ENT for. I was glad they got me in quick but maybe they didn't have enough time for me and that's why it was rushed. read more

Dr. Schwartz is a knowledgeable expert and an excellent surgeon. He heard out my concerns and answered them with specifics instead of generalizations. My tonsillectomy has been an absolute breeze with no bleeding because of this guy -- I was back at work 2 days later! read more

I used to go to this practice many years ago and having recently moved back to the area I thought I would go to them for a sinus issue. I saw Dr.Ohringer,presented him with a recent CAT scan, which he never went through with me and offered me some steroids,which I had taken previously for a similar issue. I told him the low amout he was suggesting was not going to work, he said for me to try the low dose and see how it worked. Just as I suspected the low dose steroid didn't work. He never mentioned that I had a sinus infection. I called him this week to get his advice about where to go from here and he told me to contact my primary care physician, which I did, who then referred me to another ENT doctor. He went over every slide of the CAT scan which indicated I had a massive sinus infection and prescribed medicine which was more in line with my issues. I honestly don't think that Dr. Ohringer was even listening to me. This practice is a ENT mill, seeing tons of patients spending insufficient time (with me). read more

ZERO stars. ZERO. This office will charge you missed appointment fees even if you cancelled the appointment in advance. I am still fighting with them weeks later. They are refusing to treat me, even though they didn't even fix my problem with my ear after several visits. I STILL can't hear out of my left ear, and they want to demand money for an appointment THAT I CANCELLED AHEAD OF TIME. This doctor is only out for your money. AVOID AVOID AVOID. read more

I have no idea why their reviews are so low! I was hesitant to try them out because of it, but I'm so glad I did! I had a swollen ear drum which had been blocked for 2 weeks after flying with the flu. I was able to book an appointment for the next day even as a new patient--WAY faster than other offices I had checked. I didn't have to wait more than a couple of minutes on the day of my appointment. The nurse practitioner/physicians assistant who brought me back was super nice and knowledgeable as was the audiologist. I saw Dr. Schoenfeld who immediately diagnosed my problem and discussed my options. My issue was resolved and I am so glad I found Feldman ENT. read more

Dr. Maithlee Menezes was unskilled as a communicator. When I did not understand her incoherence, she spoke to me in a condescending and impatient manner. Not a pleasant experience. read more

I would NOT recommend this group for a child. I brought my concerns regarding a posterior tongue tie and excessive drooling in my 3 year old with delayed speech to Dr. Earl and was completely (and rudely) dismissed. She stated that there was no such thing as a posterior tongue tie and that if he wasn't soaking a shirt with his drool, then he didn't have a problem. After input from his dentist and speech therapist, an oral surgeon confirmed a tongue tie in a place where the saliva glands are being overstimulated as a result of it. It's not even that she missed the diagnosis - she treated me like an idiot for even suggesting it when she simply made my son stick his tongue out. She didn't do a full exam to check his range of motion. Would definitely NOT recommend this practice or doctor. read more

I met with Dr. Dettlebach for a consultation regarding removal of salivary stones that an oral surgeon had told me would require surgery because of their size. I didn't have to wait long and, while the office on 19th Street didn't look as fancy as you expect these days, it was comfortable enough and the woman at the reception desk who assisted me was courteous and professional. Dr. Dettlebach quickly examined the salivary gland and reviewed the CT scan I'd brought with me. He explained that because I'd had the stones for years without pain or swelling, he suspected that I had chronic low salivary output that had caused the stones. He dilated the gland and attempted to remove the largest stone, but when it couldn't be removed, he recommended that if I chose to, I could work on increasing salivary output, which might lead to the stones passing on their own, or that if I wanted to they might be capable of removal later. He offered to write a prescription for a product that stimulates saliva and told me to contact him if I had any trouble obtaining it. I did contact him, because that prescription required pre-authorization and is very expensive, and his assistant quickly returned my call and contacted my pharmacy with a different prescription. I felt confidence in Dr. Dettlebach's diagnosis and his knowledge (especially after he showed me a picture of a huge stone he'd recently removed!). I was very pleased with the visit and plan to return for a follow-up in a few months. read more

The absolute worse customer service experience ever. It was a waste of time even scheduling with this group. I should have taken heed to the online reviews. read more

I wish this post had 2 ratings, because I would give Dr.Dettelbach, and the wonderful anesthesiologist (sorry, I can't recall his name, it was long and Germanic sounding) a 5 star rating and the scheduling staff a 1 star rating. My 19 daughter had her tonsillectomy on a Tuesday and was told that she needed a post-op check on Monday, Tuesday or Wednesday of the following week. I stupidly left with her after her surgery without making the follow-up, my bad, but NO ONE called to see how she was doing. When I remembered she needed a follow-up it was Friday. I called right away to schedule one after lunch time on Friday, no one returned my call (okay, my bad again, I should have called earlier). I called again Monday morning, no one returned my phone call, waited an hour called again, no one returned my phone call, waited another 15 minutes and then called and read them the riot act. RIDICULOUS. This kind of poorly equipped staff just screams, "we don't give a poo about our patients."My daughter is 19 years old and this has not been an easy surgery for her due to the fact she is no longer a little kid. The Feldman ENT Group have bungled this one. I am unimpressed. read more

As a person with lifelong ear problems (and some nose and throat to go with it), I highly value the ease and expertise at Feldman ENT. Whether I see my go-to Dr. Earl (whom I love) or see someone else in a pinch, everyone looks deeply into the source of my weirdo condition and remediates the problem. I have been going to them for 6+ years and I always will--they are my ear home! They have also seen my children, including for tubes and tonsilectomy, and that all went perfectly. read more

After trying Drs. Oringher and Earl, I have to say AVOID this practice if you value your health. Dr. Earl is forgetful and contradicts herself. Oringher is dismissive, rude and arrogant. Several years ago when Feldman was still associated with this practice, it was good. This place represents worst practice in medical care. They might care about something, but it is not their patients. I am a busy full-time, working mom. To take time to even get to the doctor, is so difficult. To take time to write about how awful the practice is on YELP means: it is REALLY BAD. Run, don't walk, from Feldman Group. read more

These people are only interested in selling hearing aids. Moreover, the audiologist who tested my hearing used technology that has been out of date for years. The doctor I saw hardly listened to me the five minutes I was allowed to see him. AVOID THESE PEOPLE. read more

I can't say enough good things about Feldman ENT. Dr. Oringher has a fantastic bedside manner and is extremely knowledgeable. I had seen two previous ENTs for 5 years of a stuffy nose at night, and Dr. Oringher is the first doctor who fixed the issue. The staff is very friendly. Definitely a great practice! read more

We love Dr Dettelbach and the staff at ENT. I have no idea where some of these reviews come from. Scheduling is so easy online and their hours are super convenient! We always get great service and attention here. They are also conservative about recommending survey so I appreciate the integrity. read more

Horrible. I went to see Dr Schenfeld Philip. Did not do anything.Watch your bills . He did not do anyhting and i had really good insurance even with that i paid $341.43. When i checked my bill they overcharged. read more

Costly, useless visit. I scheduled an appt, but by the time it rolled around I was feeling a little better. I went anyway to see about recommendations if the sinus paid came back and to be sure I didn't have a sinus infection. He told me sinus infections are just colds that last too long and don't cause facial pain/pressue and had no advice/recommendations. I was not at all thrilled with the visit, but it turned out that one of the gadets he used to look up my nose cost several hundered dollars to use and was not covered by insurance. A gadget he used after telling me he thought everything looked OK. The billing department said the docs there have no idea what costs are associated with what they do and that I should have expected that everything a doc does costs money. I tried to explain that I knew I was paying for an office visit and that I've had docs look up my nose as part of the office visit. Yes, if there had been no bill or if the billing department had waived it, I likely would not be writing this. read more

I went to the DC office and waited an hour and a half for my appointment. I actually had the first appointment of the day. The office staff seemed very disorganized. About 10 people who came in after me were seen before me. When I reminded the staff that I had an appointment they kept saying I was next. 45 minutes later still nothing. The doctor I met with was fine and personable but be prepared to wait for a long time (in a room full of sick people) with poor customer service. read more

I had a terrible experience at the Bethesda office with Dr. Bruce Feldman. I was prescribed antibiotics without confirmation I had an infection, and when I told him about my prior medical conditions, his response was, "Congratulations." He never followed up with me about talking to the radiologist about my CT results. I also waited over an hour and a half to see him for 10 minutes. He pretty much said he didn't know what was going on and to take antibiotics. He also referred me to another specialist for a biopsy. Don't ENT specialists know how to do their own biopsies? I would give 5 stars to the receptionist though. She was extremely friendly and helpful. When Dr. Feldman referred me to another specialist the results were sent to him and he never called. The receptionist made sure she found someone to help me and give me my results. I never took the antibiotics prescribed because I choose to not add to antibiotic resistance problems in the world, and I'm glad I didn't because it turns out I didn't have an infection. I will never go back. read more

Dr. Earl was rude, lied to me, and made my condition worse than what it was before I saw her. I had several appointments with her and surgery performed. Dr. Earl never said to me everything what was done during my surgery until I asked her about what I saw on my bill. I have sent letters to her office and she never called me as her boss said she would. I would never recommend Dr. Earl to anyone. read more

I saw Dr. Maithilee Menezes. I should have expected trouble when all of the other doctors were booked but she had plenty of availability, even same-day. She didn't bother to read my file before she came in, she was patronizing and brusque, and I think that she forgot that she was there to treat me -- she preferred to lecture me about how my primary care doctor was wrong to refer me to her. (Jeez lady, next time I'll remember to correct my doctor when he's giving medical advice.) She spoke to me like I was a child who didn't quite have a grasp of English and she completely dismissed my concerns. I walked out with no diagnosis and just as much pain as when I'd walked in. I'd love to find a doctor in DC that I like, but she is DEFINITELY not that doctor. read more

I will say that I appreciate the fact that Dr. Dettelbach fixed my problem; but I wasn't impressed with having to tell him what we had done at the last visit (especially since I was coming in like ever other week), or reminding him what the treatment was to be. And more than anything, I am really frustrated with the billing. Sometimes the reception desk would charge me a co-pay and the next time they wouldn't, then they would tell me I owed over a hundred dollars. Then I started getting the bills, which are totally out of sequence and are really confusing so that I feel like I'm really getting screwed over financially. I wish I hadn't followed my doctor's recommendation and had found an ENT on my own. (Downtown Office). read more

Prepare yourself for begging the appointment scheduler to get someone on the phone for you and leaving a bunch of unanswered voice messages! Will not be returning!!! (Germantown) location read more