I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

Milton Morales was our technician and he was very thorough and explained all that was needed for…read morethe fireplace. I would definitely call them again. The communication between customer and business could be improved as I called to confirm the appt. for the day, and didn't get a call back. Otherwise, the service was excellent!

Called Tristar Home Services to repair our AC/Heating Unit. The service was professional, very…read moreknowledgeable , fast response, and a fair price! Very happy with Tristar and will be recommending to friends and family in the area. This is a business you can trust.

Highly recommended! Courteous, knowledgeable, fair-priced, helpful, and on time. Focused on…read morecustomer service and satisfaction!

We contacted Ocean Breeze Heating and Air conditioning for HVAC system maintenance and the…read moreinstallation of a Wi-Fi thermostat. We had the wonderfully good fortune of being introduced to Brian who was the technician dispatched to handle our requests. In addition to being impressively experienced, thorough and extremely knowledgeable, Brian was efficient. Further, he not only took time to familiarize us with the mechanics of our new thermostat, but also answer our other questions. What really made our interaction notable is the fact that Brian's technical expertise was matched by the depth of his generosity of time and kindness. We couldn't have been more pleased for his attention and assistance. Whenever necessary, we will enlist Ocean Breeze's and Brian's help for our future HVAC needs.

Jason was the service tech that just left... Such a great service guy, and he is a gentleman as…read morewell. We have had Ocean Breeze for a while now, never had any issues. We have a service contract for yearly check ups ...the unit just hums along.

Pleasure to work with, Matt quickly responded, very accommodating, professional, reasonable priced!…read moreThank you Matt!

Matt was awesome. He arrived on time and did a great job cleaning our fireplace and recommending…read morehow to properly maintain it moving forward.

These guys have lost my confidence. They no longer accept credit cards. They no longer have a…read morecommercial bank account. They are no longer trustworthy. They came out to do a routine service call on a system that they installed 5 years ago. They told me that I needed parts and that my system was no longer under warranty. I was concerned that the system did not send me a notification of the needed repair and I thought my system had a 10 year warranty! It was a very expensive system. Aaron asked me to pay upfront for the part and for two service calls. I did because I trusted them. They didn't come back as promised to make the repair. I called Carrier and was told that I should not have had to pay for the part because it was under warranty and they also noted that they did not get a notification of the failure either as they and I should have. When Aaron finally returned to install the part, he apologized up and down for letting me down. He said that as soon as Carrier reimbursed him for the part he would return my money. He told me a week later that the check had come and he would return the money as soon as it cleared. Well now he doesn't return my texts and his voicemail is always full! It has been several months and I haven't seen my money. I was the first person to review this company when they opened. I believed in them. Now I tell people to find someone else. These guys don't seem to be the honest people that they once were!

What a great, worry free, professional company. Had a heat pump recently repaired because a/c was…read morenot keeping up to my set point. Did some research and R.T.Pepe & Sons came to the rescue! Answered the first time I called and sent someone out with in 45 minutes on a Memorial Day weekend!, they repaired it and even told me they had parts to keep it running for years as long as it wasn't to costly to operate energy bill wise, when it gets to that point.......as well as resolving the issue and explaining ways to keep up on the system in ways I could understand. Very easy company to work with......especially having a second home in the Sussex county area. Peace of mind for sure.

This is a follow-up report on HVAC services initially provided by Golden Comfort in February,…read moreduring the recent extreme cold snap. The problem Jake and his team eventually found was complicated, related to air flow within our home and the performance of the dampers. It took substantial time and effort to diagnose, after which GC replaced the dampers and performed a few other tasks to ensure the system ran properly. Through it all, Jake was responsive, polite, informative, and thorough. The problem was resolved and I was billed fairly for the repairs, not for the many service calls he provided. Again, this was stellar customer service, performed diligently through what I'm sure was a very busy time for their business. I highly recommend GC to anyone who needs HVAC help in the MD/DE Eastern shore area.

From the owner: Family owned and operated HVAC company bringing 13+ years of HVAC service, installation, and…read moremanagement experience in Delaware and Maryland. We strive to provide excellent customer service with a personal touch. We specialize in residential service, equipment replacement and maintenance plans. Give us a call or text we are eager to welcome you to the Golden Comfort family and handle all of your heating and air conditioning needs!

If you need the five second summary of this review, here it is: Jim Schiffler is super…read moreknowledgeable but also very very honest! We have used Jim's services at different homes in Bethany. Each time he comes to see us he shows up on time, is very courteous and is ALWAYS able to resolve whatever HVAC issue we have. Typically you will find other HVAC companies often try to fleece homeowners by overcharging or trying to upsell services; Jim does not do this and is one of the most honest HVAC contractors I have worked with. I will always call Jim because I know he'll be able to help me and won't overcharge me. Thank you Jim and I will forever sing your praises.

Highly recommend this company for HVAC services in the Ocean City, MD area. I had a very good…read moreexperience with this company. Last summer, our AC unit gave out (capacitor issue). Jim was very responsive in scheduling and fixing the problem. Prices were very reasonable - especially in semi-emergency situations. I will be signing up for their maintenance service over the winter. I'm glad to find a competent and honest HVAC company at the beach!